Nower House

Just wanted to record how well your staff have looked after my Mum after her recent short hospital stay. The care and concern everyone showed welcoming her back was so reassuring to both of us. Many thanks to everyone for taking such good care.

My mother has been very happy at Nower House since she moved in permanently at the end of last year - all her friends and family have commented on how much better she is looking now that she has company and activities to stimulate her as well as the reassurance of knowing that staff are on hand to care for her. We liked the not-for-profit ethos and the friendliness / caring approach of the staff. Her room and the whole building are kept very clean and well maintained and she tells me that the food is excellent! Any minor niggles or issues have been quickly dealt with and the manager and other staff have all been very responsive. We are very pleased that we chose Nower House over other care homes that we viewed in the area. A big thank you to all the staff and volunteers!

The staff are genuinely considerate and respectful of my mother's personality, and they balance this well with her caring needs. They are also very friendly when dealing with my mother, which she appreciates very much.

Clean and welcoming. Staff always particularly friendly and helpful. Food is good and varied, and the cook happy to accommodate with any special wishes of the residents. There are many activities should residents want to participate. More outings would be good, they. seem to be quite infrequent.

The first thing that strikes one about Nower House is the friendliness of the staff. They all knew my name from the first day and would use it even when passing in a corridor. They were alert to our every need, even before we thought of asking. Response times to the call buttons issued to all residents were remarkably swift, whether during the day or at night.

Next on everyone's praise list is the quality of the food, whether the full meal at lunch, the lighter, evening snack or the excellent, sometimes extraordinary homemade teacakes served midway through the afternoon.

I would have no hesitation in recommending Nower House to anyone looking for a friendly, beautiful home offering residential care in this part of the world.

What a fantastic Christmas party the staff at Nower House put on for the residents on Tuesday afternoon. The entertainment & buffet was great & the residents participated & looked so happy. The staff are so caring & enthusiastic, we couldn't wish for a better place for my father to stay. He has been living at Nower House for nearly 1 year & always seems cheerful, it is extremely comforting to know he is being looked after so well. Thankyou

It is a lovely place with lovely staff. It is very friendly and caring there. There are many lovely activities for residents, and a great selection of food. Very welcoming. Attractive building and very clean.

I'm writing a review today as it's now 12 months since my mother moved into Nower House. Mum lived independently until she turned 90 and it is now such a relief to know she is well cared for and all her needs met by the wonderful team at Nower House. The food is great and mum enjoys the social activities and being able to chat with other residents. It is a very friendly place and over the past 12 months I have enjoyed getting to know lots of the residents and staff so now it feels like I'm visiting a home. Thank you

My sister has been in Nower House for over a year. My husband and I are regular visitors and are very impressed with so many aspects of the care provided. The staff are kind, empathetic and supportive to the residents and there is a relaxed and welcoming atmosphere whenever you visit. The home is spotlessly clean, the food looks very good and so much thought clearly goes into the excellent daily activities arranged. We feel very reassured about the high level of care being given.

My Mother has been a resident of Nower House in Dorking for a year and is being looked after by enthusiastic and loving carers who understand the needs of all the different residents. The food is very good, varied and nutritious. There are many interesting activities in the Home and many visits arranged outside of the Home. Visitors are always made to feel welcome and part of the community,. It is always lovely to visit, not only my mother but, other residents too, and join in with their activities. It helps me to know that my Mother is in very safe hands at Nower House.

Television viewing is limited and could be improved with additional channels.

The staff are caring and we love the fact that we are able to come and go as if it was our Mothers own home ( which she thinks it is which is great ) There are so many activities and outings and the rooms are lovely and sunny and quite large. There is lots of space downstairs and the team there are always open to our whole family visiting for picnics etc in the gardens

My Mum moved into Nower House a few weeks ago and we are all delighted with how well Mum has settled into the home, and how welcoming and warm all the staff are. Its a pretty stressful time so for things to have gone so smoothly is a real relief. The house itself very much feels like a home, and all the staff have gone out of their way to make sure Mum has settled in as well as possible. We really couldn't be any happier.

We have been extremely happy with the care and support our mum has received at Nower. The carers are all so kind and personable, they genuinely care. Everyone has always been approachable. The food is lovely as well! Thank you

We have had outstanding support from the managers of the trust regarding my mother’s transition from her home to Nower House. The staff have been so welcoming and caring and my mother has settled in very quickly. She has a lovely room overlooking the hills of Dorking which is light, spacious and comfortable. My mother needs quite a lot of care at the moment and the staff have been very encouraging, kind and patient. The food is excellent and my mother really enjoys it, she is getting stronger by the day! Thank you Nower House for taking away all the worries of the past months.

I thank you all, you were the best.

I cannot recommend the duty manager highly enough. She went above and beyond to accommodate every need. The home assessment was thorough and carried out promptly. She was compassionate kind and thoughtful at all times. On admission, two staff members in particular made the admissions and transition as pleasant as possible. If you’re looking for a private home that really does care, then this is the one for you.

Excellent carers, nurses, staff and management.

The food was good with a selection, and chef was able to prepare meals for this usually vegetarian.

There was a wide range of activities with choirs, singers, dancing, bazaar. Christmas Party and outings including wheelchair users.

Everyone was welcome to join in activities. In the two weeks that I was there I participated in Yoga, Tai Chi and dancing. This was good to keep me moving approaching 90.

The communal areas were spacious with dining room, 3 sitting rooms, conservatory, and an outside area that would be good in better weather conditions.

Should I have a need to go into a Care Home this is the one I would like to go to.

Thank you and keep up the great work you do!

I had to organise two weeks urgent respite care for my mother who is physically frail as my father was admitted to hospital. Sadly for us he passed away but I was so glad that Mum was being cared for so tenderly at Nower Care when this happened. It was such a difficult time for us all but the wonderful carers made sure mum was attended to at all times. She is now home with a live-in carer but I know that in the future if this situation should change and her health declines there is nowhere I would rather she be moved to.