Nower House

Coldharbour Lane, Dorking RH4 3BL
Review Us
9.9 60 Reviews
  • Nower House, Dorking
Nower House offers a wonderful setting for up to forty-four residents to enjoy twenty-four hour care and support together with being part of an active, and vibrant community.

Residents at Nower House not only live daily life in homely facilities, but also enjoy regular activities and trips as well as a whole host of social events throughout the year.

As Abbeyfield Wey Valley Society operates as a not-for-profit organisation, all this is provided with a clear, realistic and affordable fee structure that offers peace of mind to both the residents and their loved ones.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1108 – £1445
  • RESPITE Self-Funded Residential Care: from £1250

Fees depends on pre-admission assessment and needs of the person. Although the home has dementia trained staff, it is not a dementia specialist home, so each resident is assessed on their individual care needs.

These prices are only a guideline, please contact Nower House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa Sparrow (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to receiving a pre-admission assessment form and care needs assessment.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome any time.

Parking

  • Two car parks one at the front of the property the other at the back of the property.

Total of 60, showing 1-20
9.9

Nower House has a Review Score of 9.9 (9.887) out of 10, based on 13 reviews in the last 2 years. Over all time Nower House has 60 reviews.

Overall Experience

  • 53
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Overall Experience  Overall Experience 5.0 out of 5

I'm writing a review today as it's now 12 months since my mother moved into Nower House. Mum lived independently until she turned 90 and it is now such a relief to know she is well cared for and all her needs met by the wonderful team at Nower House. The food is great and mum enjoys the social activities
and being able to chat with other residents. It is a very friendly place and over the past 12 months I have enjoyed getting to know lots of the residents and staff so now it feels like I'm visiting a home. Thank you

Reply from Iain Looms, Marketing Manager at Nower House

It's lovely to read your kind words and I will be sure to pass them on top the team, who as you know, pride themselves on the care and support they offer to their residents - All at Nower House will be so happy to read that your mother is so happy in her home.Thanks for taking the time to review us.

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Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Nower House for over a year. My husband and I are regular visitors and are very impressed with so many aspects of the care provided. The staff are kind, empathetic and supportive to the residents and there is a relaxed and welcoming atmosphere whenever you visit. The home is spotlessly
clean, the food looks very good and so much thought clearly goes into the excellent daily activities arranged. We feel very reassured about the high level of care being given.

Reply from Iain Looms, Marketing Manager at Nower House

Thank you for your review - as a Society, we pride ourselves on the atmosphere within our homes, providing good care, good food and a stimulating day-to-day environment so the whole team at Nower House will be particularly pleased to read your kind words.

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Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident of Nower House in Dorking for a year and is being looked after by enthusiastic and loving carers who understand the needs of all the different residents. The food is very good, varied and nutritious. There are many interesting activities in the Home and many visits arranged
outside of the Home. Visitors are always made to feel welcome and part of the community,. It is always lovely to visit, not only my mother but, other residents too, and join in with their activities. It helps me to know that my Mother is in very safe hands at Nower House.

Reply from Iain Looms, Marketing Manager at Nower House

It is so nice to hear your mother is enjoying her home and gets to enjoy all the activities and outbound trips we offer along with enjoying our home cooked meals in the restaurant with the rest of our community.Thanks for taking the time to pass on your kind comments, the team will be so pleased to read them as they pride themselves on offering person-centred care in a stimulating environment.Best wishes from all at AWVS.

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Overall Experience  Overall Experience 4.0 out of 5

The Home has a welcoming friendly environment. The atmosphere is busy, and caring. The staff do everything to make the residents comfortable and safe.
Always make visitors welcome too.
The car park available at the Home has restricted parking and is not purely for visitors. This can be a problem when
there is work being carried out at the Home. I believe there are other properties owned adjacent that could provide parking for workers which would free up spaces on the forecourt.
The rooms are always clean and tidy.
Television viewing is limited and could be improved with additional channels.

Reply from Iain Looms, Marketing Manager at Nower House

Thank you for your kind review - I'm pleased you feel our home is friendly and caring. It's so important to create the right atmosphere within a home and we are proud of the comments that come back complementing this.With regard to the parking - we have been doing a lot of work since taking over the home and are currently installing new shower rooms. The car park by the entrance on Coldharbour Lane should primarily be for guests so we will look into the parking arrangements and ensure tradespeople and other staff members are leaving plenty of space for visitors to park.Thanks again for taking the time to pass on your comments.

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Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and we love the fact that we are able to come and go as if it was our Mothers own home ( which she thinks it is which is great ) There are so many activities and outings and the rooms are lovely and sunny and quite large. There is lots of space downstairs and the team there are
always open to our whole family visiting for picnics etc in the gardens

Reply from Iain Looms, Marketing Manager at Nower House

Thanks so much for taking the time to pass on your lovely comments - it is so nice to hear that your mother is happy with us and that she is enjoying the many trips and activities we provide. We pride ourselves on creating a vibrant community that both residents and their loved ones are integrally part of so the team will be particularly pleased to read your review.

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Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Nower House a few weeks ago and we are all delighted with how well Mum has settled into the home, and how welcoming and warm all the staff are. Its a pretty stressful time so for things to have gone so smoothly is a real relief. The house itself very much feels like a home, and all
the staff have gone out of their way to make sure Mum has settled in as well as possible. We really couldn't be any happier.

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Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with the care and support our mum has received at Nower. The carers are all so kind and personable, they genuinely care. Everyone has always been approachable. The food is lovely as well! Thank you

Reply from Iain Looms, AWVS Central Office at Nower House

Thanks so much for taking the time to share your kind words - the whole team at Nower House will be really pleased to read that you are happy with our home. All the best from all at Abbeyfield Wey Valley Society.

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Overall Experience  Overall Experience 5.0 out of 5

We have had outstanding support from the managers of the trust regarding my mother’s transition from her home to Nower House. The staff have been so welcoming and caring and my mother has settled in very quickly. She has a lovely room overlooking the hills of Dorking which is light, spacious and comfortable.
My mother needs quite a lot of care at the moment and the staff have been very encouraging, kind and patient. The food is excellent and my mother really enjoys it, she is getting stronger by the day! Thank you Nower House for taking away all the worries of the past months.

Reply from Iain Looms, AWVS Central Office at Nower House

Thank you for your kind comments - it is a pleasure having your Mum as part of our community and good to see she is settling in well and improving daily. Best wishes from all at Nower House.

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Overall Experience  Overall Experience 5.0 out of 5

I have nothing but total admiration for the care that this home and its staff provide for the residents. From the very top of the management to the lovely ladies and men who clean, provide food, provide a smile or just help the home do what it does to make the lives of the residents as happy and comfortable
and ‘as home’ as they can. My mother lived here for 6 years, she was happy and at home. Every time I visited, the staff, no matter what their role, were courteous and friendly, they loved my mum. It was a joy to visit. I left every time knowing she was safe, well looked after, well fed, and in a happy place.
She died peacefully in the home in February 2024.
There is nothing more I could have asked for.
It was her choice to go into a care home, I am so happy we found a place for her at Nower House.
I thank you all, you were the best.

Reply from Iain Looms, Marketing Manager at Nower House

Thank you so much for taking the time to pass on your kind comments - it is lovely to know that your mum was so happy with us and we have passed on your feedback to the whole team. As you know, they all work so hard to help ensure our Nower House community is a safe, enjoyable and friendly one and it means a lot to them when they hear they have made a real positive difference, not only to our residents, but also their loved ones too..Wishing you and your family all our very best wishes from all of us at Nower House and Abbeyfield Wey Valley Society.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the duty manager highly enough. She went above and beyond to accommodate every need. The home assessment was thorough and carried out promptly. She was compassionate kind and thoughtful at all times. On admission, two staff members in particular made the admissions and transition
as pleasant as possible. If you’re looking for a private home that really does care, then this is the one for you.

Reply from Iain Looms, AWVS Central Office at Nower House

Thank you so much for your kind review - We will pass your positive feedback to everyone involved - they work so hard to ensure the admission process is as smooth as possible and will be really pleased to read your positive comments. Thanks again for taking the time to pass them on.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent carers, nurses, staff and management.


The food was good with a selection, and chef was able to prepare meals for this usually vegetarian.


There was a wide range of activities with choirs, singers, dancing, bazaar. Christmas Party and outings including wheelchair users.


Everyone was

welcome to join in activities. In the two weeks that I was there I participated in Yoga, Tai Chi and dancing. This was good to keep me moving approaching 90.


The communal areas were spacious with dining room, 3 sitting rooms, conservatory, and an outside area that would be good in better weather conditions.


Should I have a need to go into a Care Home this is the one I would like to go to.

Reply from Iain Looms, AWVS Central Office at Nower House

Thanks very much for taking the time to share your comments - Lisa and the team will be pleased to hear you enjoyed your respite stay with us.


Best wishes for the New Year from all of us at Abbeyfield Wey Valley Society.

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Overall Experience  Overall Experience 5.0 out of 5

My Aunt arrived in mid-October after a couple of falls at her home and in a fairly stressed state. She received a lovely welcome, she has been looked after brilliantly and is recovering well and getting stronger by the day.
She only considered Nower House as she used to regularly visit a family friend
a number of years previously, on arrival she was pleased to recognise and be recognised by a number of the staff who still work there.
Nothing is too much bother for them, we are very happy that our Aunt has agreed to stay full-time and is no longer on her own.
Thank you and keep up the great work you do!

Reply from Iain Looms, AWVS Central Office at Nower House

Many thanks for passing on your thoughts about our Nower House care home.
We are very proud of the transformation in the home since Abbeyfield Wey Valley Society took over operation earlier this year - this has led to us being awarded a Good rating by the CQC, with some great comments in the report noted by the inspector. It is great to have all the fantastic care teams who have been at the home for many years join us on our journey as we continue to move the lovely home forward - our manager will be sure to pass on your kind comments to all the team and they will undoubtedly be so pleased to hear your Aunt has settled in so well and is getting stronger.
All the very best from everyone at Nower House and the Abbeyfield Wey Valley Society.

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Overall Experience  Overall Experience 5.0 out of 5

I had to organise two weeks urgent respite care for my mother who is physically frail as my father was admitted to hospital. Sadly for us he passed away but I was so glad that Mum was being cared for so tenderly at Nower Care when this happened. It was such a difficult time for us all but the wonderful
carers made sure mum was attended to at all times. She is now home with a live-in carer but I know that in the future if this situation should change and her health declines there is nowhere I would rather she be moved to.

Reply from Iain Looms, AWVS Central Office at Nower House

Thank you for taking the time to pass on your comments at this time. We are pleased that we managed to help you and your mother in such difficult circumstances.
Very best wishes to you and the rest of your family from all of us at Nower House and AWVS.

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Overall Experience  Overall Experience 5.0 out of 5

My mother began her stay at Nower House on a respite care basis and she has remained there since. Mum's arrival at Nower House was at a time when the management was being taken over by Abbeyfield. I noticed that the motto under Abbeyfield's logo read: 'Making time for older people' and this is exactly
what the staff and management do at Nower House. The level of professionalism, care and compassion is special. Equally and importantly, the staff are very practical and seem well trained in being sensitive to the individual needs of residents, with a high regard for their dignity and genuine efforts to understand what it is like to be a person of advanced years, relying very much on the help of others. Good food is served in a very pleasant dining room and various talented visiting entertainers are arranged from time to time, as well as occasional outings for those who are able to join them. My experience of Mum staying at Nower House has been very positive.

Reply from Iain Looms, Marketing Manager at Nower House

It is great to hear that your mum is enjoying a positive experience in her new home, it is a pleasure to have her as part of our community.
Thank you for taking the time to pass on your comments.
All the best from the manager and all at Nower House.

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Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Nower House; she moved here in June 2021. She has a lovely room with great views and a little patio.
We are very happy with the personal care and emotional support Mum has received over the past two years. This level of care for the residents was maintained during challenging
Covid times and is down to the fantastic staff.
Housekeeping is excellent, the home is kept very clean, laundry is processed quickly, food is good, and activities and outings are available.
The staff make this home - they are caring, cheerful, friendly, hard-working, helpful and approachable. Thank you.

Reply from Iain Looms, Marketing Manager at Nower House

Thank you for taking the time to pass on your comments - the manager and her team at Nower House will be very pleased to hear you are happy with the care and support your Mum receives.
It is a pleasure to have her as part of the community.
Best wishes from all.

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Overall Experience  Overall Experience 5.0 out of 5

My mother came to Nower House after a long stay in hospital following a fall at home. It was a difficult decision to make, but the most important aspect for us was her safety; we no longer felt she was safe at home on her own. Any concerns we had about her moving into care were dispelled quickly by
the staff at Nower; they are friendly, attentive and caring. Within a very short space of time, they all knew Mum’s name. There was a wonderful entertainer in full flow the day we arrived and that made settling in very easy. Regular activities and entertainment activities are booked by Nower and there are regular trips out throughout the summer months, which Mum really enjoys. Mum has done more in the three months she has been at Nower then she probably did in the last three years at home! Regular weekly visits by a local GP to Nower House mean residents are also well-supported, medically. Knowing that Mum is safe and happy is the most important thing to us; at Nower we know she is.

Reply from Iain Looms, AWVS Central Office at Nower House

Thank you for taking the time for passing on your kind comments. Lisa and her team will be extremely happy to read that you are confident that Mum is both safe and happy in her new home. It is a pleasure having her as part of the Nower House community.
Best wishes, All at AWVS.

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Overall Experience  Overall Experience 5.0 out of 5

My mum had to enter The Nower in April, which I found very difficult, however, what a wonderful caring home it is. Mum has settled well, all due to the help of all who work there. It is a happy place with lots provided for all. Outings, singers, artists, hairdresser etc. The chef is amazing, the meals
are great and homemade cakes to scoff. All those there have made the transition for Mum and myself so much easier. A big thank you to all.

Reply from Iain Looms, AWVS Central Office at Nower House

We are all so pleased that your Mum has settled into her new home so well and is enjoying all the facilities on offer.
Thank you for taking the time to pass on your kind words.
All the best from everyone at AWVS.

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Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Nower Care for 3 years prior to her death in May 2022. The care home and the staff were magnificent. Always patient and understanding in their care for Mum from the moment she arrived in May 2019 until the end of her life; always with loving kindness and preserving Mum’s dignity
and comfort. Thank you to all the staff.

Reply from Pramod Bucktowar, Home Manager at Nower House

Thank you for the kind words and the nice review which I will share with the team. Best wishes.

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Overall Experience  Overall Experience 5.0 out of 5

My mother, aged 94, needed a place to stay for 4 days while she had building works done on her house. Nower Care took her in at short notice, this is her second stay, the last one being a couple of years ago. The staff are very friendly and caring, many of them are still there and remembered my mum.
Her room was clean and comfortable. She enjoyed her stay, I would definitely recommend it.

Reply from Pramod Bucktowar, Home Manager at Nower House

Thank you Caroline for your kind review. Much appreciated.

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Overall Experience  Overall Experience 5.0 out of 5

Whenever I have visited Nower Care for over three years, there were always activities going on for the residents. The home was spotlessly clean, the staff were very friendly and my friend was really happy there. She was kept clean and well dressed and often told me how nice the food was and that she
was in the best place. I would like to thank all the staff at Nower Care for all they did in looking after my best friend. Thank you very much.

Reply from Pramod Bucktowar, Home Manager at Nower House

Thank you very much for your kind review. I will pass on your kind comments to the team. Much appreciated.

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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Nower House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Nower House is calculated as follows: ( (134 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 150 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nower House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (3)

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Meet the Team (5)

Lisa

Lisa Sparrow

Job Title: Registered Manager

Joined: 2023

Lisa’s career in care has spanned over twenty years. After starting off her journey as a care assistant, Lisa has gained a huge amount of experience managing both residential and nursing establishments as well as Domiciliary care.


She was a member of the Transition Team which implemented the necessary change management needed to transfer her previous care home into a modern, innovative facility and brings a huge passion for providing person-centred care. Lisa joined us in January 2023 and is excited to work with her team to further develop the care offering at Nower House.


Outside of work, she is married and has a thirteen-year-old Daughter, April. She enjoys spending time at the gym, running or simply reading a book.


The energy and enthusiasm she brings, together with her vast experience is helping Nower House be recognised as one of the leading Residential Care Homes in the Area.

Hella

Hella Monea

Job Title: Deputy Manager

Joined: 2023

Hella joined Nower House as Deputy Manager in March 2023 and her extensive experience in the care industry ensures the residents and care teams have the best possible support on a daily basis.


The office door is always open and Hella is regularly offering her care and support to everyone within the home. Her goal is to ensure that everyone within the Nower House family has the support they need when they need it.

Iain

Iain Looms

Job Title: Marketing & PR Manager

Joined: 2020

Iain hails from the midlands but has spent the last twenty years living and working in the Farnham area.


Whilst launching and managing small customer-facing businesses within the local community, Iain completed a qualification in Professional Marketing and is now a member of the Chartered Institute of Marketing.


His introduction to the senior care sector emerged when being faced with looking after his elderly mother and he now has a passion for developing innovative customer-focused environments for all the Abbeyfield residents and their families.


Away from work, Iain has a great interest in sports – he actually spent his early career as a member of the Professional Golfers Association competing around the world and coaching. Now he enjoys social golf rather more and his coaching skills are put to the test as a coach for the Farnham under 7’s rugby teams!

Shelley

Shelley Hartley

Job Title: Chief Operating Officer

Joined: 1992

Shelley has had over 20 year’s experience in caring for the elderly. She started working for Abbeyfield Wey Valley Society in 1987 as a Care Assistant. She then undertook all her NVQ qualifications and became a Senior Care Assistant in 1995 and Deputy Manager in 2000. She was appointed as the Registered Manager of Wey Valley House in September 2001 and in November 2014 Shelley became the Registered Manager at Hatch Mill.


Shelley has her Registered Managers Award, NVQ3 and NVQ4 in care and currently studying NVQ7. She has also had courses in First Aid, Health and Safety, Infection Control, Fire Awareness, Food Hygiene, Manual Handling and SOVA Management, COSHH, Drug Administration, Palliative Care, Diabetes Awareness, Dementia, Customer Service and Equality and Diversity, Support and supervision.


In January 2021 Shelley was promoted to the Chief Operating Officer of the Society, overseeing daily operations at all of the homes.

Gemma

Gemma Twist

Job Title: Care Quality Manager

Joined: 2005

Gemma joined Abbeyfield Wey Valley Society in 2005 as a care assistant at Wey Valley House. Since then she has undertaken her NVQ qualifications levels 3 & 5 and became a senior carer, first at Wey Valley House and then moving to Hatch Mill. In 2019 Gemma was appointed as the Care Quality Coordinator for the Society.


Gemma has also had courses in First Aid, Health and Safety, Infection Control, Fire Awareness, Food Hygiene, Manual Handling and SOVA Management, COSHH, Drug Administration, Palliative Care, Diabetes Awareness, Dementia, Equality and Diversity, Quality Improvement & Changing Perceptions.

Frequently Asked Questions about Nower House

What types of Care is Nower House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Nower House have?

There are 44 Single Rooms.

What are the Facilities & Services at Nower House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nower House to the centre of Dorking?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

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