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Nower House

Coldharbour Lane, Dorking, Surrey RH4 3BL
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Nower House, Dorking
Nower House, Dorking
Nower House, Dorking

Nower House offers a wonderful setting for up to forty-four residents to enjoy twenty-four hour care and support together with being part of an active, and vibrant community.

Residents at Nower House not only live daily life in homely facilities, but also enjoy regular activities and trips as well as a whole host of social events throughout the year.

As Abbeyfield Wey Valley Society operates as a not-for-profit organisation, all this is...  

Care Provided by Nower House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,265 - £1,522From £1,350

Fees depends on pre-admission assessment and needs of the person. Although the home has dementia trained staff, it is not a dementia specialist home, so each resident is assessed on their individual care needs.

Contact Nower House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lisa Sparrow (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (44)

Visiting

  • Visitors welcome any time.

Parking

  • Two car parks one at the front of the property the other at the back of the property.

Nower House Reviews (67)

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9.7

Nower House has a Review Score of 9.7 (9.661) out of 10, based on 14 reviews in the last 2 years. Over all time Nower House has 67 reviews.

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Showing 67 reviews matching selected criteria
Review from D D (Friend of Resident) published on 19 November 2019 Submitted via Postal Card
Overall Experience

My mother was a resident at Nower Care from 2017 until her demise in February 2018. Mum was very happy in the home. I now visit two residents with whom my mother was very friendly. It is a pleasure to visit Nower Care as everyone is so friendly and the home has a wonderful atmosphere.

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Review from Joan M (Friend of Resident) published on 18 November 2019 Submitted via Postal Card
Overall Experience

A friendly, happy, efficient staff who are very caring.

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Review from J P (Resident / Service User) published on 12 November 2019 Submitted via Postal Card
Overall Experience
The manager was there for me when I needed help, alone with a sudden illness, she assisted me in packing, moving and unpacking on arrival.
She was very prompt and exceeded all expectations, which my family and I were most grateful.
Since living in the home, I have received companionship and love from staff and residents.
The staff show extreme patience, they work long hours and are always cheerful.
The food is good and enjoyable. Cleanliness is a priority throughout the home.

Residents are welcome to discuss any problems and worries they may have.

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Review from A M (Daughter of Resident) published on 4 October 2019 Submitted via Postal Card
Overall Experience

All four of us children have been delighted with the care of our mother over the last 3 years.

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Review from J H (Daughter of Resident) published on 3 October 2019 Submitted via Website
Overall Experience

My mother is very happy and settled at Nower House. She is well cared for and the staff treat her with dignity and respect. I enjoy visiting her as the staff are extremely friendly and I feel very, very welcome. If I have any queries they are dealt with straight away and I have never felt as though anything is too much trouble. If my mother has any medical issues the GP is always called very promptly. The home is spotlessly clean at all times. The activity co-ordinators do a great job in keeping the residents active and engaged and there is always plenty going on. I feel very lucky to have found such a caring place for my mother.

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Review from J L (Daughter of Resident) published on 2 October 2019 Submitted via Postal Card
Overall Experience

Immediate feeling of welcome upon entering, with an offer of refreshments. If a member of staff sees me they say 'mum is in the conservatory or mum is in the hairdressers' I'm advised if mum requires anything. I appreciate the interaction between mum and the staff. Always a welcome smile for her. She is always nicely presented, clean and wearing matching clothes. There is a lovely feeling of calmness in the property, very much a home from home.

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Review from Val H (Daughter of Resident) published on 26 September 2019 Submitted via Website
Overall Experience
We would like to thank all the staff at Nower Care for the wonderful care and attention that my Dad received in the last 2 and a half years at Nower.
He made wonderful friends, singing at the piano, food was outstanding, trips out with the staff who have so much patience, 2 parties per year, he was always glad to come home.
The cleanliness was superb. 95 wonderful years and what a time he had. If anyone is looking for residential care I would highly recommend Nower Care.

Thank you all.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 January 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (3)

Accreditations

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Meet the Team (5)

Lisa Sparrow
Lisa SparrowJob Title:Registered ManagerJoined: 2023

Lisa’s career in care has spanned over twenty years. After starting off her journey as a care assistant, Lisa has gained a huge amount of experience managing both residential and nursing establishments as well as Domiciliary care.

She was a member of the Transition Team which implemented the necessary change management needed to transfer her previous care home into a modern, innovative facility and brings a huge passion for providing person-centred care. Lisa joined us in January 2023 and is excited to work with her team to further develop the care offering at Nower House.

Outside of work, she is married and has a thirteen-year-old Daughter, April. She enjoys spending time at the gym, running or simply reading a book.

The energy and enthusiasm she brings, together with her vast experience is helping Nower House be recognised as one of the leading Residential Care Homes in the Area.

Hella Monea
Hella MoneaJob Title:Deputy ManagerJoined: 2023

Hella joined Nower House as Deputy Manager in March 2023 and her extensive experience in the care industry ensures the residents and care teams have the best possible support on a daily basis.

The office door is always open and Hella is regularly offering her care and support to everyone within the home. Her goal is to ensure that everyone within the Nower House family has the support they need when they need it.

Iain Looms
Iain LoomsJob Title:Marketing & PR ManagerJoined: 2020

Iain hails from the midlands but has spent the last twenty years living and working in the Farnham area.

Whilst launching and managing small customer-facing businesses within the local community, Iain completed a qualification in Professional Marketing and is now a member of the Chartered Institute of Marketing.

His introduction to the senior care sector emerged when being faced with looking after his elderly mother and he now has a passion for developing innovative customer-focused environments for all the Abbeyfield residents and their families.

Away from work, Iain has a great interest in sports – he actually spent his early career as a member of the Professional Golfers Association competing around the world and coaching. Now he enjoys social golf rather more and his coaching skills are put to the test as a coach for the Farnham under 7’s rugby teams!

Shelley Hartley
Shelley HartleyJob Title:Chief Operating OfficerJoined: 1992

Shelley has had over 20 year’s experience in caring for the elderly. She started working for Abbeyfield Wey Valley Society in 1987 as a Care Assistant. She then undertook all her NVQ qualifications and became a Senior Care Assistant in 1995 and Deputy Manager in 2000. She was appointed as the Registered Manager of Wey Valley House in September 2001 and in November 2014 Shelley became the Registered Manager at Hatch Mill.

Shelley has her Registered Managers Award, NVQ3 and NVQ4 in care and currently studying NVQ7. She has also had courses in First Aid, Health and Safety, Infection Control, Fire Awareness, Food Hygiene, Manual Handling and SOVA Management, COSHH, Drug Administration, Palliative Care, Diabetes Awareness, Dementia, Customer Service and Equality and Diversity, Support and supervision.

In January 2021 Shelley was promoted to the Chief Operating Officer of the Society, overseeing daily operations at all of the homes.

Gemma Twist
Gemma TwistJob Title:Care Quality ManagerJoined: 2005

Gemma joined Abbeyfield Wey Valley Society in 2005 as a care assistant at Wey Valley House. Since then she has undertaken her NVQ qualifications levels 3 & 5 and became a senior carer, first at Wey Valley House and then moving to Hatch Mill. In 2019 Gemma was appointed as the Care Quality Coordinator for the Society.

Gemma has also had courses in First Aid, Health and Safety, Infection Control, Fire Awareness, Food Hygiene, Manual Handling and SOVA Management, COSHH, Drug Administration, Palliative Care, Diabetes Awareness, Dementia, Equality and Diversity, Quality Improvement & Changing Perceptions.

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