






Nower House offers a wonderful setting for up to forty-four residents to enjoy twenty-four hour care and support together with being part of an active, and vibrant community.
Residents at Nower House not only live daily life in homely facilities, but also enjoy regular activities and trips as well as a whole host of social events throughout the year.
As Abbeyfield Wey Valley Society operates as a not-for-profit organisation, all this is...
Care Provided by Nower House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees depends on pre-admission assessment and needs of the person. Although the home has dementia trained staff, it is not a dementia specialist home, so each resident is assessed on their individual care needs.
The price(s) shown are provided by the care home. Contact Nower House for full pricing details and T&Cs.
Contact Nower House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Abbeyfield Wey Valley Society Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Lisa Sparrow (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (44)
Visiting
- Visitors welcome any time.
Parking
- Two car parks one at the front of the property the other at the back of the property.
Nower House Reviews (67)
Nower House has a Review Score of 9.7 (9.661) out of 10, based on 14 reviews in the last 2 years.
Over all time Nower House has 67 reviews.
I visited lots of care homes when searching for a place for my Father and Nower House was by far the best. My Father has been a resident for past 3 years and it's proven to be a good choice. The staff are always friendly and helpful and have made my Father feel most welcome. The home is clean and rooms are comfortable and well kept.
I can only congratulate the Nower for how they have responded to the Coronavirus outbreak. The team were ahead of the curve in taking prompt action to ensure that the health and well being of their clients and their staff were protected. Now as we approach week 3 of the visiting restrictions I am impressed by contact that has been made by the management to keep families I informed. This is a challenging time for all but especially our elderly. I applaud the work that the team are doing and especially for supporting my mother who has found the change in visiting routine a challenge.
I not only have power of attorney for an elderly resident, I have been visiting Nower Care for a number of years. The home is excellently run. I hold the staff have in the highest regard for their care and attention to all those they care for.
We are very happy with the care provided. The facilities are excellent. My sister has settled down well and is pleased with her room. She has been helped by the staff to customise it with some of her own furniture and possessions. The "maintenance man" was very helpful and fixed up her television and DVD player.
I cannot praise the staff enough. They are all caring and considerate and go out their way to provide the best possible care.
A range of interesting activities are organised and there was a wonderful Christmas party!
My sister is quite a fussy eater but she seems happy with the food. If she doesn't like anything an alternative is always offered.
Thank you.
My mother has been in Nower House for over 12 months. She has received an excellent level of care during that time. I visit from Devon two or three times a month and I have always felt the atmosphere within the home has been warm and inviting. The level of care shown has been excellent. It is fair to say my mum is not always easy to deal with but the staff have always treated her with respect and in my opinion, provided an excellent level of care.
We have found Nower Care to be an excellent care home for my mother. The standard of care is extremely good, all the staff are very pleasant and professional, the food is very good and the home is immaculately clean.
A very friendly home from home. Not flashy or especially modern but comfortable and homely, and very clean and well looked after. Comfortable rooms and friendly staff who genuinely care about the residents. Plenty of activities seem to be provided. My mother is very content there. A new, more proactive approach to communications seems to be in place since there was a change in management, which is great.
Mum has been a resident at Nower House for 15 months. She has a lovely room and she is very well looked after by her carers. All the carers are very friendly and she enjoys chatting with them. She attends some of the activities available and especially enjoys singsongs, music and poetry. The food is very good and she particularly likes porridge, puddings and bedtime milky drinks. The manager and staff are very welcoming to visitors and respond helpfully and quickly to any concerns we have.
This is a care home which feels like an actual home. Staff are wonderful, the premises are very clean and every effort is made to make the residents feel happy in their surroundings. Lots of activities to take part in and the food is very good. They were one of the first care homes to shut down for Covid 19 and I believe in doing so saved any of the residents contracting it. Feel very lucky to have found this home for my Mother.
My mother-in-law has been in Nower Care for over five years. She has always been happy and well cared for in all the time she has been a resident. The staff are kind and professional and treat the residents with love and respect. They always have a full entertainment itinerary. The home is always spotlessly clean and so are the residents. The food always looks and smells delicious. As you can tell by my comments, we are more than happy to have Nower Care to take care of our loved one.
I believe Nower Care to be an excellent care home. My father has been a resident since April 2019, His every need has been attended to. Staff are friendly and kind to both residents and family members. I cannot fault it.
Rarely a day goes by without my visiting since I live so close and over those years I can honestly say that I have never found the home to fall below its high standards.
The atmosphere is, above all, extremely friendly and homely. The caring staff are certainly attentive and, at every level throughout the home, the whole team are always helpful and appear to genuinely care for and interact well with the residents.
There is an all-pervading quietly understated efficiency.
This is a care home with lovely, helpful and caring staff. We knew this was the right place the moment we walked through the door.
Good location, great staff to resident ratio, lots of activities and the staff are very caring. I am very impressed with Nower House and am very pleased with the care they give my mother.
My mother is happy at the home and feels safe. She is very well looked after and catered for and the daily schedule sits well with her. She would, however, like to do more exercise and hence would appreciate going for a walk more often, she used to walk down to her local village where she previously lived quite frequently. Noting the Nower is close to the home.
I think this is a lovely place and am very happy here. Staff all delightful.
Nower Care has an established team of carers leading to a pleasant family atmosphere. Very comfortable. Nice place to be!
Nower was the perfect home for my mum - caring and engaged staff, a wonderful, well run and maintained home close to Dorking. The carers are gentle and happy and communicate good vibes both to the elderly residents, each other and to family and visitors. A great home! Thank you!
My mother has been a resident at Nower Care for over three years now and has thrived there. She particularly enjoys the food (she now eats better than she has done for many years) and tells anyone who asks that the staff are "all very nice". I have noticed how much she benefits from the social contact and the comprehensive programme of activities; the home has enabled her to have experiences she has never had before, such as going to the ballet for the first time at 87. Now her world is getting smaller, we both appreciate the security, warmth and care that she experiences there.
We were recommended to Nower Care by a friend of my Aunt when the time came for her to need extra care. It turned out to be the best recommendation we could ever have had. We have found every aspect of Nower to be excellent; staff are always there when needed and she is very happy with her life there. When we visit, we are always welcomed with tea and cake which is an added bonus! This is a perfect example of how a care home should be. You hear such dreadful stories about other peoples' experiences and we were somewhat apprehensive when she needed to find somewhere. Thank goodness we listened to the recommendation!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Nower House.
There are no upcoming events for Nower House.
Awards / Recognitions (3)
- 28 Oct 2016Recipient: Abbeyfield Wey Valley Society Ltd
- 20 Nov 2015Recipient: Abbeyfield Wey Valley Society Ltd
- 28 Nov 2014Recipient: Abbeyfield Wey Valley Society Ltd
Accreditations
There are no accreditations posted yet for Nower House.
Meet the Team (5)

Lisa’s career in care has spanned over twenty years. After starting off her journey as a care assistant, Lisa has gained a huge amount of experience managing both residential and nursing establishments as well as Domiciliary care.
She was a member of the Transition Team which implemented the necessary change management needed to transfer her previous care home into a modern, innovative facility and brings a huge passion for providing person-centred care. Lisa joined us in January 2023 and is excited to work with her team to further develop the care offering at Nower House.
Outside of work, she is married and has a thirteen-year-old Daughter, April. She enjoys spending time at the gym, running or simply reading a book.
The energy and enthusiasm she brings, together with her vast experience is helping Nower House be recognised as one of the leading Residential Care Homes in the Area.

Hella joined Nower House as Deputy Manager in March 2023 and her extensive experience in the care industry ensures the residents and care teams have the best possible support on a daily basis.
The office door is always open and Hella is regularly offering her care and support to everyone within the home. Her goal is to ensure that everyone within the Nower House family has the support they need when they need it.

Iain hails from the midlands but has spent the last twenty years living and working in the Farnham area.
Whilst launching and managing small customer-facing businesses within the local community, Iain completed a qualification in Professional Marketing and is now a member of the Chartered Institute of Marketing.
His introduction to the senior care sector emerged when being faced with looking after his elderly mother and he now has a passion for developing innovative customer-focused environments for all the Abbeyfield residents and their families.
Away from work, Iain has a great interest in sports – he actually spent his early career as a member of the Professional Golfers Association competing around the world and coaching. Now he enjoys social golf rather more and his coaching skills are put to the test as a coach for the Farnham under 7’s rugby teams!

Shelley has had over 20 year’s experience in caring for the elderly. She started working for Abbeyfield Wey Valley Society in 1987 as a Care Assistant. She then undertook all her NVQ qualifications and became a Senior Care Assistant in 1995 and Deputy Manager in 2000. She was appointed as the Registered Manager of Wey Valley House in September 2001 and in November 2014 Shelley became the Registered Manager at Hatch Mill.
Shelley has her Registered Managers Award, NVQ3 and NVQ4 in care and currently studying NVQ7. She has also had courses in First Aid, Health and Safety, Infection Control, Fire Awareness, Food Hygiene, Manual Handling and SOVA Management, COSHH, Drug Administration, Palliative Care, Diabetes Awareness, Dementia, Customer Service and Equality and Diversity, Support and supervision.
In January 2021 Shelley was promoted to the Chief Operating Officer of the Society, overseeing daily operations at all of the homes.

Gemma joined Abbeyfield Wey Valley Society in 2005 as a care assistant at Wey Valley House. Since then she has undertaken her NVQ qualifications levels 3 & 5 and became a senior carer, first at Wey Valley House and then moving to Hatch Mill. In 2019 Gemma was appointed as the Care Quality Coordinator for the Society.
Gemma has also had courses in First Aid, Health and Safety, Infection Control, Fire Awareness, Food Hygiene, Manual Handling and SOVA Management, COSHH, Drug Administration, Palliative Care, Diabetes Awareness, Dementia, Equality and Diversity, Quality Improvement & Changing Perceptions.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Nower House to verify any information. View our terms and conditions. Nower House has an Enhanced Service -more info.