Search...

Nower House

Coldharbour Lane, Dorking, Surrey RH4 3BL
Nower House Logo
Jobs
Nower House logo
Nower House, Dorking
Nower House, Dorking
Nower House, Dorking

Nower House offers a wonderful setting for up to forty-four residents to enjoy twenty-four hour care and support together with being part of an active, and vibrant community.

Residents at Nower House not only live daily life in homely facilities, but also enjoy regular activities and trips as well as a whole host of social events throughout the year.

As Abbeyfield Wey Valley Society operates as a not-for-profit organisation, all this is...  

Care Provided by Nower House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,265 - £1,522From £1,350

Fees depends on pre-admission assessment and needs of the person. Although the home has dementia trained staff, it is not a dementia specialist home, so each resident is assessed on their individual care needs.

Contact Nower House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lisa Sparrow (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (44)

Visiting

  • Visitors welcome any time.

Parking

  • Two car parks one at the front of the property the other at the back of the property.

Nower House Reviews (67)

Submit a Review
9.7

Nower House has a Review Score of 9.7 (9.661) out of 10, based on 14 reviews in the last 2 years. Over all time Nower House has 67 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Nower House
Loading...
Showing 67 reviews matching selected criteria
Review from Gideon S (Son of Resident) published on 1 April 2020 Submitted via Website
Overall Experience

I visited lots of care homes when searching for a place for my Father and Nower House was by far the best. My Father has been a resident for past 3 years and it's proven to be a good choice. The staff are always friendly and helpful and have made my Father feel most welcome. The home is clean and rooms are comfortable and well kept.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hilary C (Daughter of Resident) published on 1 April 2020 Submitted via Website
Overall Experience

I can only congratulate the Nower for how they have responded to the Coronavirus outbreak. The team were ahead of the curve in taking prompt action to ensure that the health and well being of their clients and their staff were protected. Now as we approach week 3 of the visiting restrictions I am impressed by contact that has been made by the management to keep families I informed. This is a challenging time for all but especially our elderly. I applaud the work that the team are doing and especially for supporting my mother who has found the change in visiting routine a challenge.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jeff Y (Power of Attorney of Resident) published on 1 April 2020 Submitted via Website
Overall Experience

I not only have power of attorney for an elderly resident, I have been visiting Nower Care for a number of years. The home is excellently run. I hold the staff have in the highest regard for their care and attention to all those they care for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John P (Brother of Resident) published on 1 April 2020 Submitted via Website
Overall Experience
My sister has been in Nower Care for 1 year now. The home is well known to us because my late mother in law was resident there for 2 years from 2014 until her death in 2016.
We are very happy with the care provided. The facilities are excellent. My sister has settled down well and is pleased with her room. She has been helped by the staff to customise it with some of her own furniture and possessions. The "maintenance man" was very helpful and fixed up her television and DVD player.
I cannot praise the staff enough. They are all caring and considerate and go out their way to provide the best possible care.
A range of interesting activities are organised and there was a wonderful Christmas party!
My sister is quite a fussy eater but she seems happy with the food. If she doesn't like anything an alternative is always offered.

Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gordon (Son of Resident) published on 31 March 2020 Submitted via Website
Overall Experience

My mother has been in Nower House for over 12 months. She has received an excellent level of care during that time. I visit from Devon two or three times a month and I have always felt the atmosphere within the home has been warm and inviting. The level of care shown has been excellent. It is fair to say my mum is not always easy to deal with but the staff have always treated her with respect and in my opinion, provided an excellent level of care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter BW (Son of Resident) published on 31 March 2020 Submitted via Website
Overall Experience

We have found Nower Care to be an excellent care home for my mother. The standard of care is extremely good, all the staff are very pleasant and professional, the food is very good and the home is immaculately clean.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tanya (Daughter of Resident) published on 31 March 2020 Submitted via Website
Overall Experience

A very friendly home from home. Not flashy or especially modern but comfortable and homely, and very clean and well looked after. Comfortable rooms and friendly staff who genuinely care about the residents. Plenty of activities seem to be provided. My mother is very content there. A new, more proactive approach to communications seems to be in place since there was a change in management, which is great.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maureen S (Daughter of Resident) published on 31 March 2020 Submitted via Website
Overall Experience

Mum has been a resident at Nower House for 15 months. She has a lovely room and she is very well looked after by her carers. All the carers are very friendly and she enjoys chatting with them. She attends some of the activities available and especially enjoys singsongs, music and poetry. The food is very good and she particularly likes porridge, puddings and bedtime milky drinks. The manager and staff are very welcoming to visitors and respond helpfully and quickly to any concerns we have.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jackie T (Daughter of Resident) published on 31 March 2020 Submitted via Website
Overall Experience

This is a care home which feels like an actual home. Staff are wonderful, the premises are very clean and every effort is made to make the residents feel happy in their surroundings. Lots of activities to take part in and the food is very good. They were one of the first care homes to shut down for Covid 19 and I believe in doing so saved any of the residents contracting it. Feel very lucky to have found this home for my Mother.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda S (Daughter-in-law of Resident) published on 30 March 2020 Submitted via Website
Overall Experience

My mother-in-law has been in Nower Care for over five years. She has always been happy and well cared for in all the time she has been a resident. The staff are kind and professional and treat the residents with love and respect. They always have a full entertainment itinerary. The home is always spotlessly clean and so are the residents. The food always looks and smells delicious. As you can tell by my comments, we are more than happy to have Nower Care to take care of our loved one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue J (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card
Overall Experience

I believe Nower Care to be an excellent care home. My father has been a resident since April 2019, His every need has been attended to. Staff are friendly and kind to both residents and family members. I cannot fault it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S (Daughter of Resident) published on 6 February 2020 Submitted via Website
Overall Experience
At age 97 my mother has just celebrated her three year anniversary at Nower House where she is so well cared for.
Rarely a day goes by without my visiting since I live so close and over those years I can honestly say that I have never found the home to fall below its high standards.
The atmosphere is, above all, extremely friendly and homely. The caring staff are certainly attentive and, at every level throughout the home, the whole team are always helpful and appear to genuinely care for and interact well with the residents.

There is an all-pervading quietly understated efficiency.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K (Niece of Resident) published on 13 January 2020 Submitted via Website
Overall Experience

This is a care home with lovely, helpful and caring staff. We knew this was the right place the moment we walked through the door.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P C (Son of Resident) published on 16 December 2019 Submitted via Website
Overall Experience

Good location, great staff to resident ratio, lots of activities and the staff are very caring. I am very impressed with Nower House and am very pleased with the care they give my mother.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Trevor (Son of Resident) published on 4 December 2019 Submitted via Website
Overall Experience

My mother is happy at the home and feels safe. She is very well looked after and catered for and the daily schedule sits well with her. She would, however, like to do more exercise and hence would appreciate going for a walk more often, she used to walk down to her local village where she previously lived quite frequently. Noting the Nower is close to the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P F (Resident / Service User) published on 29 November 2019 Submitted via Postal Card
Overall Experience

I think this is a lovely place and am very happy here. Staff all delightful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E S (Resident / Service User) published on 28 November 2019 Submitted via Postal Card
Overall Experience

Nower Care has an established team of carers leading to a pleasant family atmosphere. Very comfortable. Nice place to be!

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P S (Son of Resident) published on 27 November 2019 Submitted via Website
Overall Experience

Nower was the perfect home for my mum - caring and engaged staff, a wonderful, well run and maintained home close to Dorking. The carers are gentle and happy and communicate good vibes both to the elderly residents, each other and to family and visitors. A great home! Thank you!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne R (Daughter of Resident) published on 26 November 2019 Submitted via Website
Overall Experience

My mother has been a resident at Nower Care for over three years now and has thrived there. She particularly enjoys the food (she now eats better than she has done for many years) and tells anyone who asks that the staff are "all very nice". I have noticed how much she benefits from the social contact and the comprehensive programme of activities; the home has enabled her to have experiences she has never had before, such as going to the ballet for the first time at 87. Now her world is getting smaller, we both appreciate the security, warmth and care that she experiences there.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael P (Nephew of Resident) published on 22 November 2019 Submitted via Website
Overall Experience

We were recommended to Nower Care by a friend of my Aunt when the time came for her to need extra care. It turned out to be the best recommendation we could ever have had. We have found every aspect of Nower to be excellent; staff are always there when needed and she is very happy with her life there. When we visit, we are always welcomed with tea and cake which is an added bonus! This is a perfect example of how a care home should be. You hear such dreadful stories about other peoples' experiences and we were somewhat apprehensive when she needed to find somewhere. Thank goodness we listened to the recommendation!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 January 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Nower House.

Upcoming Events

There are no upcoming events for Nower House.

Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for Nower House.

Meet the Team (5)

Lisa Sparrow
Lisa SparrowJob Title:Registered ManagerJoined: 2023

Lisa’s career in care has spanned over twenty years. After starting off her journey as a care assistant, Lisa has gained a huge amount of experience managing both residential and nursing establishments as well as Domiciliary care.

She was a member of the Transition Team which implemented the necessary change management needed to transfer her previous care home into a modern, innovative facility and brings a huge passion for providing person-centred care. Lisa joined us in January 2023 and is excited to work with her team to further develop the care offering at Nower House.

Outside of work, she is married and has a thirteen-year-old Daughter, April. She enjoys spending time at the gym, running or simply reading a book.

The energy and enthusiasm she brings, together with her vast experience is helping Nower House be recognised as one of the leading Residential Care Homes in the Area.

Hella Monea
Hella MoneaJob Title:Deputy ManagerJoined: 2023

Hella joined Nower House as Deputy Manager in March 2023 and her extensive experience in the care industry ensures the residents and care teams have the best possible support on a daily basis.

The office door is always open and Hella is regularly offering her care and support to everyone within the home. Her goal is to ensure that everyone within the Nower House family has the support they need when they need it.

Iain Looms
Iain LoomsJob Title:Marketing & PR ManagerJoined: 2020

Iain hails from the midlands but has spent the last twenty years living and working in the Farnham area.

Whilst launching and managing small customer-facing businesses within the local community, Iain completed a qualification in Professional Marketing and is now a member of the Chartered Institute of Marketing.

His introduction to the senior care sector emerged when being faced with looking after his elderly mother and he now has a passion for developing innovative customer-focused environments for all the Abbeyfield residents and their families.

Away from work, Iain has a great interest in sports – he actually spent his early career as a member of the Professional Golfers Association competing around the world and coaching. Now he enjoys social golf rather more and his coaching skills are put to the test as a coach for the Farnham under 7’s rugby teams!

Shelley Hartley
Shelley HartleyJob Title:Chief Operating OfficerJoined: 1992

Shelley has had over 20 year’s experience in caring for the elderly. She started working for Abbeyfield Wey Valley Society in 1987 as a Care Assistant. She then undertook all her NVQ qualifications and became a Senior Care Assistant in 1995 and Deputy Manager in 2000. She was appointed as the Registered Manager of Wey Valley House in September 2001 and in November 2014 Shelley became the Registered Manager at Hatch Mill.

Shelley has her Registered Managers Award, NVQ3 and NVQ4 in care and currently studying NVQ7. She has also had courses in First Aid, Health and Safety, Infection Control, Fire Awareness, Food Hygiene, Manual Handling and SOVA Management, COSHH, Drug Administration, Palliative Care, Diabetes Awareness, Dementia, Customer Service and Equality and Diversity, Support and supervision.

In January 2021 Shelley was promoted to the Chief Operating Officer of the Society, overseeing daily operations at all of the homes.

Gemma Twist
Gemma TwistJob Title:Care Quality ManagerJoined: 2005

Gemma joined Abbeyfield Wey Valley Society in 2005 as a care assistant at Wey Valley House. Since then she has undertaken her NVQ qualifications levels 3 & 5 and became a senior carer, first at Wey Valley House and then moving to Hatch Mill. In 2019 Gemma was appointed as the Care Quality Coordinator for the Society.

Gemma has also had courses in First Aid, Health and Safety, Infection Control, Fire Awareness, Food Hygiene, Manual Handling and SOVA Management, COSHH, Drug Administration, Palliative Care, Diabetes Awareness, Dementia, Equality and Diversity, Quality Improvement & Changing Perceptions.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Nower House to verify any information. View our terms and conditions. Nower House has an Enhanced Service -more info.