Nower House

I visited lots of care homes when searching for a place for my Father and Nower House was by far the best. My Father has been a resident for past 3 years and it's proven to be a good choice. The staff are always friendly and helpful and have made my Father feel most welcome. The home is clean and rooms are comfortable and well kept.

I can only congratulate the Nower for how they have responded to the Coronavirus outbreak. The team were ahead of the curve in taking prompt action to ensure that the health and well being of their clients and their staff were protected. Now as we approach week 3 of the visiting restrictions I am impressed by contact that has been made by the management to keep families I informed. This is a challenging time for all but especially our elderly. I applaud the work that the team are doing and especially for supporting my mother who has found the change in visiting routine a challenge.

I not only have power of attorney for an elderly resident, I have been visiting Nower Care for a number of years. The home is excellently run. I hold the staff have in the highest regard for their care and attention to all those they care for.

Thank you.

My mother has been in Nower House for over 12 months. She has received an excellent level of care during that time. I visit from Devon two or three times a month and I have always felt the atmosphere within the home has been warm and inviting. The level of care shown has been excellent. It is fair to say my mum is not always easy to deal with but the staff have always treated her with respect and in my opinion, provided an excellent level of care.

We have found Nower Care to be an excellent care home for my mother. The standard of care is extremely good, all the staff are very pleasant and professional, the food is very good and the home is immaculately clean.

A very friendly home from home. Not flashy or especially modern but comfortable and homely, and very clean and well looked after. Comfortable rooms and friendly staff who genuinely care about the residents. Plenty of activities seem to be provided. My mother is very content there. A new, more proactive approach to communications seems to be in place since there was a change in management, which is great.

Mum has been a resident at Nower House for 15 months. She has a lovely room and she is very well looked after by her carers. All the carers are very friendly and she enjoys chatting with them. She attends some of the activities available and especially enjoys singsongs, music and poetry. The food is very good and she particularly likes porridge, puddings and bedtime milky drinks. The manager and staff are very welcoming to visitors and respond helpfully and quickly to any concerns we have.

This is a care home which feels like an actual home. Staff are wonderful, the premises are very clean and every effort is made to make the residents feel happy in their surroundings. Lots of activities to take part in and the food is very good. They were one of the first care homes to shut down for Covid 19 and I believe in doing so saved any of the residents contracting it. Feel very lucky to have found this home for my Mother.

My mother-in-law has been in Nower Care for over five years. She has always been happy and well cared for in all the time she has been a resident. The staff are kind and professional and treat the residents with love and respect. They always have a full entertainment itinerary. The home is always spotlessly clean and so are the residents. The food always looks and smells delicious. As you can tell by my comments, we are more than happy to have Nower Care to take care of our loved one.

I believe Nower Care to be an excellent care home. My father has been a resident since April 2019, His every need has been attended to. Staff are friendly and kind to both residents and family members. I cannot fault it.

There is an all-pervading quietly understated efficiency.

This is a care home with lovely, helpful and caring staff. We knew this was the right place the moment we walked through the door.

Good location, great staff to resident ratio, lots of activities and the staff are very caring. I am very impressed with Nower House and am very pleased with the care they give my mother.

My mother is happy at the home and feels safe. She is very well looked after and catered for and the daily schedule sits well with her. She would, however, like to do more exercise and hence would appreciate going for a walk more often, she used to walk down to her local village where she previously lived quite frequently. Noting the Nower is close to the home.

I think this is a lovely place and am very happy here. Staff all delightful.

Nower Care has an established team of carers leading to a pleasant family atmosphere. Very comfortable. Nice place to be!

Nower was the perfect home for my mum - caring and engaged staff, a wonderful, well run and maintained home close to Dorking. The carers are gentle and happy and communicate good vibes both to the elderly residents, each other and to family and visitors. A great home! Thank you!

My mother has been a resident at Nower Care for over three years now and has thrived there. She particularly enjoys the food (she now eats better than she has done for many years) and tells anyone who asks that the staff are "all very nice". I have noticed how much she benefits from the social contact and the comprehensive programme of activities; the home has enabled her to have experiences she has never had before, such as going to the ballet for the first time at 87. Now her world is getting smaller, we both appreciate the security, warmth and care that she experiences there.

We were recommended to Nower Care by a friend of my Aunt when the time came for her to need extra care. It turned out to be the best recommendation we could ever have had. We have found every aspect of Nower to be excellent; staff are always there when needed and she is very happy with her life there. When we visit, we are always welcomed with tea and cake which is an added bonus! This is a perfect example of how a care home should be. You hear such dreadful stories about other peoples' experiences and we were somewhat apprehensive when she needed to find somewhere. Thank goodness we listened to the recommendation!