






Nower House offers a wonderful setting for up to forty-four residents to enjoy twenty-four hour care and support together with being part of an active, and vibrant community.
Residents at Nower House not only live daily life in homely facilities, but also enjoy regular activities and trips as well as a whole host of social events throughout the year.
As Abbeyfield Wey Valley Society operates as a not-for-profit organisation, all this is...
Care Provided by Nower House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees depends on pre-admission assessment and needs of the person. Although the home has dementia trained staff, it is not a dementia specialist home, so each resident is assessed on their individual care needs.
The price(s) shown are provided by the care home. Contact Nower House for full pricing details and T&Cs.
Contact Nower House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Abbeyfield Wey Valley Society Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Lisa Sparrow (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (44)
Visiting
- Visitors welcome any time.
Parking
- Two car parks one at the front of the property the other at the back of the property.
Nower House Reviews (67)
Nower House has a Review Score of 9.7 (9.661) out of 10, based on 14 reviews in the last 2 years.
Over all time Nower House has 67 reviews.
My mother began her stay at Nower House on a respite care basis and she has remained there since. Mum's arrival at Nower House was at a time when the management was being taken over by Abbeyfield. I noticed that the motto under Abbeyfield's logo read: 'Making time for older people' and this is exactly what the staff and management do at Nower House. The level of professionalism, care and compassion is special. Equally and importantly, the staff are very practical and seem well trained in being sensitive to the individual needs of residents, with a high regard for their dignity and genuine efforts to understand what it is like to be a person of advanced years, relying very much on the help of others. Good food is served in a very pleasant dining room and various talented visiting entertainers are arranged from time to time, as well as occasional outings for those who are able to join them. My experience of Mum staying at Nower House has been very positive.
Thank you for taking the time to pass on your comments.
All the best from the manager and all at Nower House.
We are very happy with the personal care and emotional support Mum has received over the past two years. This level of care for the residents was maintained during challenging Covid times and is down to the fantastic staff.
Housekeeping is excellent, the home is kept very clean, laundry is processed quickly, food is good, and activities and outings are available.
The staff make this home - they are caring, cheerful, friendly, hard-working, helpful and approachable. Thank you.
It is a pleasure to have her as part of the community.
Best wishes from all.
My mother came to Nower House after a long stay in hospital following a fall at home. It was a difficult decision to make, but the most important aspect for us was her safety; we no longer felt she was safe at home on her own. Any concerns we had about her moving into care were dispelled quickly by the staff at Nower; they are friendly, attentive and caring. Within a very short space of time, they all knew Mum’s name. There was a wonderful entertainer in full flow the day we arrived and that made settling in very easy. Regular activities and entertainment activities are booked by Nower and there are regular trips out throughout the summer months, which Mum really enjoys. Mum has done more in the three months she has been at Nower then she probably did in the last three years at home! Regular weekly visits by a local GP to Nower House mean residents are also well-supported, medically. Knowing that Mum is safe and happy is the most important thing to us; at Nower we know she is.
Best wishes, All at AWVS.
My mum had to enter The Nower in April, which I found very difficult, however, what a wonderful caring home it is. Mum has settled well, all due to the help of all who work there. It is a happy place with lots provided for all. Outings, singers, artists, hairdresser etc. The chef is amazing, the meals are great and homemade cakes to scoff. All those there have made the transition for Mum and myself so much easier. A big thank you to all.
Thank you for taking the time to pass on your kind words.
All the best from everyone at AWVS.
My Mum was a resident at Nower Care for 3 years prior to her death in May 2022. The care home and the staff were magnificent. Always patient and understanding in their care for Mum from the moment she arrived in May 2019 until the end of her life; always with loving kindness and preserving Mum’s dignity and comfort. Thank you to all the staff.
Thank you for the kind words and the nice review which I will share with the team. Best wishes.
My mother, aged 94, needed a place to stay for 4 days while she had building works done on her house. Nower Care took her in at short notice, this is her second stay, the last one being a couple of years ago. The staff are very friendly and caring, many of them are still there and remembered my mum. Her room was clean and comfortable. She enjoyed her stay, I would definitely recommend it.
Thank you Caroline for your kind review. Much appreciated.
Whenever I have visited Nower Care for over three years, there were always activities going on for the residents. The home was spotlessly clean, the staff were very friendly and my friend was really happy there. She was kept clean and well dressed and often told me how nice the food was and that she was in the best place. I would like to thank all the staff at Nower Care for all they did in looking after my best friend. Thank you very much.
Thank you very much for your kind review. I will pass on your kind comments to the team. Much appreciated.
Nower care has welcomed my uncle into it;'s family, he couldn't be happier. The staff are kind, respectful, and show empathy while ensuring he is cared for in the manner of his choosing. The manager is a blessing.
My mother chose to move to Nower Care from her own home when she needed more care and companionship and felt too anxious to remain at home alone. From the start, I was confident that she would be well looked after and, throughout her stay, I was nothing but pleased with the care she received. The staff were always kind, attentive and thoughtful, anticipating small but important things such as the need for her spectacles to be cleaned. I wholeheartedly recommend Nower Care.
Thank you so much for your lovely review, both the staff and myself are working hard to make sure that we create a homely environment for all who live here. Thank you for taking the time to recommend us.
The staff were all brilliant. The food was all freshly made so there was a lot of choices and it tasted wonderful.
Thank you for this lovely review. Things have been difficult for everyone during this pandemic, but we strive to do our very best for everyone who lives with us.
Nower Care is a wonderful place. The staff know the residents so well, it really is like family. No agency staff and the permanent staff have all been there for many years which is so important.
Mum moved to Nower Care a year and a half ago, and she has never looked back. She is no longer lonely, worried, scared, stressed; all the things that she felt before she moved. The staff are all so kind, friendly, polite and they really helped her settle in. There are always activities going on which also include outings, Mum has been to the ballet, out for lunch, trips to garden centres for a coffee, but she also loves the knitting club and Art Club etc. Mum is always happy when I visit her, she loves her room which is really nice, she has her own things, pictures etc. During the shut down it has been brilliant being able to send her videocall/text messages, and getting lovely messages back, a massive thank you to all the staff.
My Grandmother lives in this care home and I couldn’t ask for her to be in a better place. The home itself is lovely and she has a great room with a great view. The staff are great. Every time I have been in they are so welcoming and friendly and really know all of their residents and their certain needs. Gran has never had a bad thing to say and she loves the staff. The staff and the management do a fantastic job at keeping this place together and the residents are all very happy because of this. There are always lots of activities for the residents and the staff keep them well entertained and busy.
She is content and happy, there are so many great activities for her to get involved in, and food always smells amazing! When I tell people about my nan living in a home I compare it to an amazing hotel; great views from her room, yummy food, and delightful staff!!
I simply cannot imagine her going anywhere else and I am so grateful she has a room there and is in such great care.
All I can say is that my mum is in very safe hands. I live abroad but whenever I visit the care home I feel like I've never been away. The staff are all very friendly and great with my mum. The home itself has a lovely ambience and mums room is perfect for her, with views of local vistas. Mum doesn't always get involved with the activities but they are there if she does want to do them. Every time I visit, it seems that mum has had her hair done which is great for her morale. The garden is also lovely and a great place to get some fresh air. All in all, we couldn't be happier that mum is living in Nower Care home.
We are satisfied that my step-mother is happy, safe, extremely well looked after and cared for in every way by kind, attentive and helpful staff who do all they can to provide for her needs. We only wish we'd found a room for her there when she first needed to go into a home 3 years ago.
I have lived most of my life abroad and feel total peace about my step-mother living at the Nower and on several occasions, the staff have gone beyond their normal duties to fill in the gap.
My dear mum has now been a resident at Nower house for a year. I find it to be extremely caring, friendly and supportive which I partly attribute the fact that there seems to be a low turnover of staff with many of them being local and long-serving. Most of all, they seem to 'know' my Mum with her likes, dislikes and her humour. She particularly likes the 'sing-a-longs' which she joins in with gusto. At times, the carers or activity organisers go out of their way to find things which interest her. They also cope patiently with her physical disabilities and are very welcoming to all her visitors. I really can't think of a better place for my Mum to be at this time of her life.
I have found the home very clean without the usual odour and the staff to be very friendly and polite.
Nower Care Home in Dorking is an extremely well run establishment. The staff are very kind to the residents and nothing is too much trouble. The premises are kept spotlessly clean and visiting relatives are always made welcome.
My sister was suddenly bereaved leaving her alone and not able, or either wanting, to care for herself. I was recommended Nower Care by two different people I respected. As soon as I walked into the reception area and met the staff, I could tell it had a lovely homely feel. My sister and I have been completely satisfied with our decision. I was treated with the utmost efficiency and respect in securing a room for her. The staff are all kind and loving to the clients. I live close by, so am fortunate enough to be able to visit at various times of the day. My sister has gained a new lease of life and has made friends with some very nice clients and staff. She always praises the high quality of the food served. Trips out are an option, and she particularly enjoyed a trip to out for an ice cream last summer. Nower Care has enabled us to enjoy the time we have together without the pressure of me worrying about whether she is looking after herself.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Nower House.
There are no upcoming events for Nower House.
Awards / Recognitions (3)
- 28 Oct 2016Recipient: Abbeyfield Wey Valley Society Ltd
- 20 Nov 2015Recipient: Abbeyfield Wey Valley Society Ltd
- 28 Nov 2014Recipient: Abbeyfield Wey Valley Society Ltd
Accreditations
There are no accreditations posted yet for Nower House.
Meet the Team (5)

Lisa’s career in care has spanned over twenty years. After starting off her journey as a care assistant, Lisa has gained a huge amount of experience managing both residential and nursing establishments as well as Domiciliary care.
She was a member of the Transition Team which implemented the necessary change management needed to transfer her previous care home into a modern, innovative facility and brings a huge passion for providing person-centred care. Lisa joined us in January 2023 and is excited to work with her team to further develop the care offering at Nower House.
Outside of work, she is married and has a thirteen-year-old Daughter, April. She enjoys spending time at the gym, running or simply reading a book.
The energy and enthusiasm she brings, together with her vast experience is helping Nower House be recognised as one of the leading Residential Care Homes in the Area.

Hella joined Nower House as Deputy Manager in March 2023 and her extensive experience in the care industry ensures the residents and care teams have the best possible support on a daily basis.
The office door is always open and Hella is regularly offering her care and support to everyone within the home. Her goal is to ensure that everyone within the Nower House family has the support they need when they need it.

Iain hails from the midlands but has spent the last twenty years living and working in the Farnham area.
Whilst launching and managing small customer-facing businesses within the local community, Iain completed a qualification in Professional Marketing and is now a member of the Chartered Institute of Marketing.
His introduction to the senior care sector emerged when being faced with looking after his elderly mother and he now has a passion for developing innovative customer-focused environments for all the Abbeyfield residents and their families.
Away from work, Iain has a great interest in sports – he actually spent his early career as a member of the Professional Golfers Association competing around the world and coaching. Now he enjoys social golf rather more and his coaching skills are put to the test as a coach for the Farnham under 7’s rugby teams!

Shelley has had over 20 year’s experience in caring for the elderly. She started working for Abbeyfield Wey Valley Society in 1987 as a Care Assistant. She then undertook all her NVQ qualifications and became a Senior Care Assistant in 1995 and Deputy Manager in 2000. She was appointed as the Registered Manager of Wey Valley House in September 2001 and in November 2014 Shelley became the Registered Manager at Hatch Mill.
Shelley has her Registered Managers Award, NVQ3 and NVQ4 in care and currently studying NVQ7. She has also had courses in First Aid, Health and Safety, Infection Control, Fire Awareness, Food Hygiene, Manual Handling and SOVA Management, COSHH, Drug Administration, Palliative Care, Diabetes Awareness, Dementia, Customer Service and Equality and Diversity, Support and supervision.
In January 2021 Shelley was promoted to the Chief Operating Officer of the Society, overseeing daily operations at all of the homes.

Gemma joined Abbeyfield Wey Valley Society in 2005 as a care assistant at Wey Valley House. Since then she has undertaken her NVQ qualifications levels 3 & 5 and became a senior carer, first at Wey Valley House and then moving to Hatch Mill. In 2019 Gemma was appointed as the Care Quality Coordinator for the Society.
Gemma has also had courses in First Aid, Health and Safety, Infection Control, Fire Awareness, Food Hygiene, Manual Handling and SOVA Management, COSHH, Drug Administration, Palliative Care, Diabetes Awareness, Dementia, Equality and Diversity, Quality Improvement & Changing Perceptions.
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