Ridgway Court

48-50 Ridgway Road, Farnham GU9 8NW

Ridgway Court is a homely residential property, registered with the CQC to provide versatile care packages to up to sixteen adults.

All carers adhere to personalised provision, tailoring their support to meet personal needs and helping occupants enjoy an active and independent lifestyle as much as possible.

A spacious interior is staffed by a long-serving team who take pride in a family feel. There is a beutiful garden at the rear of the home with plenty of seating to enjoy.

Group: Abbeyfield Wey Valley Society Ltd

Person in charge: Louise Arnold (Registered Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 16 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 16

Shared Rooms: 0

Rooms with ensuite WC: 16

Weekly Charges Guide: Personal Care Single £794 – £875 (These prices are only a guideline, please contact Ridgway Court to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ridgway Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.4 (maximum of 10) for Ridgway Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Ridgway Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.9 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for Ridgway Court is calculated as follows: ( (12 Excellents x 5) + (12 Goods x 4) ) ÷ 24 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.938 Points relating to the number of positive Reviews for Ridgway Court is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 = 3.25 then divided by 2 = 1.625

    2. Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 2 Reviews ÷ 3.2 Target = 0.625 , then divided by 2 = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.4 Ridgway Court has a Review Score of 6.4 (6.438) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ridgway Court?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ridgway Court

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

I feel that my father is very well cared for indeed, and that all the staff are very caring, very friendly, and entirely accommodating in every way. They all seem natural carers, and they are invariably well informed about my father's particular needs. It must take special people, to do all that they do, and to always remain cheerful, which I think is a very important factor. The staff never seem to complain, although there must be plenty that they could complain about, and they have natural instincts for what is best for my father, both physically and mentally.
The home is always very clean, and nice and light everywhere.
As visitors, we are always made very welcome, which also makes a big difference.

How likely would you be to recommend Ridgway Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Mum is happy in the care home, which offers a caring and courteous atmosphere. Residents are respected and their opinions listened to, and there is a lot of interaction and conversation between the care team and residents on an informal basis, not just when care tasks are being carried out.

How likely would you be to recommend Ridgway Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Submit a Review for Ridgway Court

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Your Review & Rating

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(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

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Extremely UNLIKELY

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Neither Unlikely or Likely

Likely

Extremely LIKELY

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

October 2016

April 2013

Investors in People Gold Award

Recipient: Ridgway Court

Date: Friday 19 Apr 2013

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ridgway Court