Care Home Owned by A R T I Care Homes Ltd in Gloucestershire
9.2
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Gloucestershire for A R T I Care Homes Ltd are showing below.
View the details of all 3 locations (with 72 reviews) owned by A R T I Care Homes Ltd
A R T I Care Homes Ltd Locations in Gloucestershire (1)
Avalon Residential Home
9.3
35 reviews
17 Barnwood Road, Gloucester GL2 0RZ
"Manager always pleasent on arrival, staff are always pleasant to myself and the rest of my family, staff are always on hand to help.…" Read all 35 reviews
Location Type Care Home
Avalon is a large Edwardian house situated in Barnwood, just one mile from the Gloucester city Centre and within walking distance from shops, banks, library, college, surgery, churches and a good bus service only a few minutes walk away from the home.… Read more about Avalon Residential Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Acquired Brain Injury
- 20 Rooms
- from £950 / week
A R T I Care Homes Ltd Reviews in Gloucestershire (35)
9.2
A R T I Care Homes Ltd has a Group Review Score of 9.2 (9.231) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to A R T I Care Homes Ltd must have a Review Score.
Review of
Avalon Residential Home
from Tracey P (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Manager always pleasent on arrival, staff are always pleasant to myself and the rest of my family, staff are always on hand to help. Regardles of any situation. Dad appears more settled. Dads room is always clean and tidy and smells fresh. Very pleased with the care dad is receiving.
Reply from The Manager, Care Manager at Avalon Residential HomeThank you for your review all Avalon Residential Home staff appreciate all the provided reviews, and we are taking all the reviews as a serious matter so we can improve our services.
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Review of
Avalon Residential Home
from D K (Son of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have always found the staff very helpful & polite. The residents are treated with kindness, respect & dignity.
Reply from The Manager, Care Manager at Avalon Residential HomeThank you for your review all Avalon Residential Home staff appreciate all the provided reviews, and we are taking all the reviews as a serious matter so we can improve our services.
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Review of
Avalon Residential Home
from Annette H (Daughter of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I took my mum and daughter with me to view Avalon Residential Home as there were vacancies. As soon as we entered my mum felt at home. The manager was very helpful and pleasant which made my mum relaxed. The staff are very friendly and we were shown the rooms available which were both excellent. Everything
was spotless and Mum chose the room that she liked and she moved in on 03/10/24 and she loves it there. I couldn't wish for a better care home.
Reply from The Manager, Residential Care Manager at Avalon Residential HomeThank you very much for your review. All received reviews are read and actioned accordingly.
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Review of
Avalon Residential Home
from G C (Son of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother had unfortunately suffered a short period of being unresponsive outside of your normal day hours of 9-5.
The staff not only picked up on this incident but immediately put in place their procedure.
I myself was contacted and during my attendance it was agreed that my mother would remain
The staff not only picked up on this incident but immediately put in place their procedure.
I myself was contacted and during my attendance it was agreed that my mother would remain
in the home so as to minimise any stress.
The care home were happy for my mother to remain in the home.
This incident was further followed up by the home the following day and also updated me upon the situation.
The care home were happy for my mother to remain in the home.
This incident was further followed up by the home the following day and also updated me upon the situation.
Reply from The Manager, Residential home Manager at Avalon Residential HomeThank you very much for your review. Very kind words in a difficult time.
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Review of
Avalon Residential Home
from H S (Daughter of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Making the decision to put a parent into a residential home is not easy. Everyone at Avalon made this a smooth transition. Mum has been treated with dignity and respect at all times. They have encouraged her to get involved in activities and she has far more stimulus than when she was alone at home.
All staff are friendly and interact with the residents. We know Mum is now in a safe environment and well-cared for.
Reply from The Manager, Residential Home manager at Avalon Residential HomeThank you very much for your review. All received reviews are read and actioned accordingly.
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Review of
Avalon Residential Home
from Christine A (Wife of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband went to Avalon for emergency respite care. I was so impressed by the way the staff looked after him that when he needed permanent care I asked if he could stay there.
The staff are unfailingly kind to him and also to me.
The staff are unfailingly kind to him and also to me.
Reply from The Manager, Residential Home Manager at Avalon Residential HomeThank you very much for your review. All received reviews are read and actioned accordingly.
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Review of
Avalon Residential Home
from D K (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The manager and staff are very welcoming, kind and extremely caring. If there are any concerns the manager is always on hand to rectify and deal with them quickly and professionally. We have noticed the update of facilities inside and outside of the care home gradually over the months, enhancing the
property. The activities coordinator organises top-quality activities, outings in the summer and entertainment.
Reply from The Manager, Residential Care Manager at Avalon Residential HomeThank you very much for your review which is very important to us. We will aim to improve all aspects mentioned in all the reviews we receive.
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Review of
Avalon Residential Home
from Andrew C (Son of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
There are weekly activities that Mum can join in with even though she has dementia and cannot get out of her chair. The staff are all great at motivating Mum to join in. The care home arranged for a carer to travel with Mum to my daughter's wedding which we thought might not happen. The care staff are
very welcoming and always happy for a chat.
Reply from The Manager, Residential Care Manager at Avalon Residential HomeThank you very much for your review which is very important to us. We will aim to improve all aspects mentioned in all the reviews we receive.
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Review of
Avalon Residential Home
from John S (Son of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
My mother seems well cared for by the staff even though she complains as she doesn't like being in care but we/she didn't have an option as she couldn't look after herself. I can only give star ratings from what I see. Mother does not leave the room so no activities.
Reply from The Manager, Residential Care Manager at Avalon Residential HomeThank you very much for your review which is very important to us. We will aim to improve all aspects mentioned in all the reviews we receive.
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Review of
Avalon Residential Home
from Chris M (Son of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am very happy with the standard of care my mother receives at Avalon. The staff are always happy, helpful and attentive. The standard of cleanliness is high. The entertainment offered is varied although my mother chooses not to indulge as she prefers her own company.
Reply from The Manager, Residential Care Manager at Avalon Residential HomeThank you very much for your review which is very important to us. We will aim to improve all aspects mentioned in all the reviews we receive.
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Review of
Avalon Residential Home
from Stephen C (Son of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum is always treated well and with dignity. I feel the staff do as much as is possible with people whose judgement is impaired and often want to do more than they are able to. Overall I think they do a great job under difficult circumstances.
Reply from The Manager, Residential Care Manager at Avalon Residential HomeThank you very much for your review which is very important to us. We will aim to improve all aspects mentioned in all the reviews we receive.
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Review of
Avalon Residential Home
from M D (Son of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
There were a couple of times that the internal communications didn’t seem to go across properly between your staff, so a confusing message was passed onto us. Especially between the day and night shift staff.
Reply from The Manager, Residential Care Manager at Avalon Residential HomeThank you very much for your review which is very important to us. We will aim to improve all aspects mentioned in all the reviews we receive.
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Review of
Avalon Residential Home
from Kevin A (Partner of Resident) published on 14 March 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
As I visit at least 4 times a week, I am always made welcome and the staff are polite.
Reply from The Manager, Residential Manager at Avalon Residential HomeThank you very much for your review this is very valuable for us.
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Review of
Avalon Residential Home
from A P (Son of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Avalon has been caring for my mum since February 2022. During this time, her condition has worsened, and the care team have worked around this to ensure she is getting the best support.
Reply from The Manager, Residential Manager at Avalon Residential HomeThank you very much for your lovely review. It has been a pleasure for all of Avalon's care staff and management to provide adequate care to your mum.
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Review of
Avalon Residential Home
from Harry D (Son of Resident) published on 14 October 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum was a resident at Avalon for nearly a year until passing in September 2021. From the outset, it was very clear to us that Mum was in very safe hands. She was well looked after and cared for and although her health was deteriorating with the illness, she even got involved in the many activities
at the Home, making some good friends along the way. I would strongly recommend the Home. The manager and the staff treat people with respect and dignity, encourage them to get involved in life at the Home (but only if they want to), and are very accommodating with visitors - even through the pandemic where we had window visits for many months before being (legally) able to visit indoors. It is very clear that the manager and the team genuinely care for their residents.
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Review of
Avalon Residential Home
from Lynn B (Daughter of Resident) published on 26 August 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum initially went to Avalon for respite after a stay in hospital and I am so thankful that she did. It soon became clear that my mum would need constant care and she became a permanent resident. The decision was made so much easier by her being there as it was very clear that we could not have found
anywhere more caring. The home is very clean and the food is homemade. All of the staff are amazing I can’t thank them enough for what they do for all of the residents, nothing is too much trouble. I say staff but they are so much more than that. There are plenty of activities, even in this time of Covid. A very happy home and I don’t think I could ask for any more for my mum.
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Review of
Avalon Residential Home
from Susan M (Niece of Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy that my aunt is in this home after seeing several other homes. The staff are polite and caring and always ready to answer any questions. Very well run.
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Review of
Avalon Residential Home
from Clive R (Brother of Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister originally entered Avalon Residential Home as a respite care resident, but is now permanent. The care home explained the procedure very well and allowed the appropriate people from the social services to meet me in the home in my sister's presence. The communication from the care home management
has always been excellent, as has the care provided. I have always had confidence that she is being well looked after.
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Review of
Avalon Residential Home
from Elizabeth H (Daughter of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent caring service. My mother is stable and as happy as possible. I don’t think she could be in a better place. The manager’s handling of the coronavirus threat has been exemplary. My thanks to him and his staff.
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Review of
Avalon Residential Home
from Caryl S (Daughter of Resident) published on 20 July 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident of Avalon for eighteen months having been diagnosed with dementia. Initially, we were concerned about the level of care she would receive but we could not have imagined the exceptional kindness and professionalism all the staff have shown her. The home organises activities
and events for the residents to help them keep interested and entertained. The food is excellent and is all prepared freshly in Avalon's kitchens. My mother is relaxed and well cared for and we cannot speak too highly of Avalon.
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Awards / Recognitions (0)
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