Avalon Residential Home

My mother has now been a resident of Avalon for over 5 years. This is a reflection of what Avalon provides otherwise we would have no doubt sought alternatives. I visist on a regular basis, the last being during the heatwave and it was pleasing to experience the additional method being deployed to keep the room as cool as possible. I am regularly updated on my mother's welfare on my visits.

Mum settled in really well. The staff are amazing & nothing is too much trouble. Great food, great activities & care provided with dignity. The rooms are lovely and you can make them very homely. Very impressed with the staff, the food the care - everything.

Avalon continues to provide an excellent standard of care. Mum is treated as an individual and with respect. Her wishes are respected and she is treated with kindness. When she lived in her own home, the family worried due to her health issues but now we know she is safe and well cared for.

Manager always pleasent on arrival, staff are always pleasant to myself and the rest of my family, staff are always on hand to help. Regardles of any situation. Dad appears more settled. Dads room is always clean and tidy and smells fresh. Very pleased with the care dad is receiving.

I have always found the staff very helpful & polite. The residents are treated with kindness, respect & dignity.

I took my mum and daughter with me to view Avalon Residential Home as there were vacancies. As soon as we entered my mum felt at home. The manager was very helpful and pleasant which made my mum relaxed. The staff are very friendly and we were shown the rooms available which were both excellent. Everything was spotless and Mum chose the room that she liked and she moved in on 03/10/24 and she loves it there. I couldn't wish for a better care home.

The staff are unfailingly kind to him and also to me.

The manager and staff are very welcoming, kind and extremely caring. If there are any concerns the manager is always on hand to rectify and deal with them quickly and professionally. We have noticed the update of facilities inside and outside of the care home gradually over the months, enhancing the property. The activities coordinator organises top-quality activities, outings in the summer and entertainment.

There are weekly activities that Mum can join in with even though she has dementia and cannot get out of her chair. The staff are all great at motivating Mum to join in. The care home arranged for a carer to travel with Mum to my daughter's wedding which we thought might not happen. The care staff are very welcoming and always happy for a chat.

My mother seems well cared for by the staff even though she complains as she doesn't like being in care but we/she didn't have an option as she couldn't look after herself. I can only give star ratings from what I see. Mother does not leave the room so no activities.

I am very happy with the standard of care my mother receives at Avalon. The staff are always happy, helpful and attentive. The standard of cleanliness is high. The entertainment offered is varied although my mother chooses not to indulge as she prefers her own company.

Mum is always treated well and with dignity. I feel the staff do as much as is possible with people whose judgement is impaired and often want to do more than they are able to. Overall I think they do a great job under difficult circumstances.

There were a couple of times that the internal communications didn’t seem to go across properly between your staff, so a confusing message was passed onto us. Especially between the day and night shift staff.

As I visit at least 4 times a week, I am always made welcome and the staff are polite.

Avalon has been caring for my mum since February 2022. During this time, her condition has worsened, and the care team have worked around this to ensure she is getting the best support.

My Mum was a resident at Avalon for nearly a year until passing in September 2021. From the outset, it was very clear to us that Mum was in very safe hands. She was well looked after and cared for and although her health was deteriorating with the illness, she even got involved in the many activities at the Home, making some good friends along the way. I would strongly recommend the Home. The manager and the staff treat people with respect and dignity, encourage them to get involved in life at the Home (but only if they want to), and are very accommodating with visitors - even through the pandemic where we had window visits for many months before being (legally) able to visit indoors. It is very clear that the manager and the team genuinely care for their residents.

My mum initially went to Avalon for respite after a stay in hospital and I am so thankful that she did. It soon became clear that my mum would need constant care and she became a permanent resident. The decision was made so much easier by her being there as it was very clear that we could not have found anywhere more caring. The home is very clean and the food is homemade. All of the staff are amazing I can’t thank them enough for what they do for all of the residents, nothing is too much trouble. I say staff but they are so much more than that. There are plenty of activities, even in this time of Covid. A very happy home and I don’t think I could ask for any more for my mum.

I am very happy that my aunt is in this home after seeing several other homes. The staff are polite and caring and always ready to answer any questions. Very well run.

My sister originally entered Avalon Residential Home as a respite care resident, but is now permanent. The care home explained the procedure very well and allowed the appropriate people from the social services to meet me in the home in my sister's presence. The communication from the care home management has always been excellent, as has the care provided. I have always had confidence that she is being well looked after.

Excellent caring service. My mother is stable and as happy as possible. I don’t think she could be in a better place. The manager’s handling of the coronavirus threat has been exemplary. My thanks to him and his staff.