Average costs per week for care homes owned by Highpoint Care Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Highpoint Care Ltd, based on 2 out of 2 settings.

Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide .

How many Care Homes does Highpoint Care Ltd own?

Highpoint Care Ltd own 2 Care Homes.

Which Highpoint Care Ltd Care Homes have the highest review score?

Damfield Gardens & Colliers Croft have the highest review score.

Highpoint Care Ltd | 2 Care Homes

Review of
Colliers Croft
from Deborah P (Daughter of Resident) published on 13 August 2025

Submitted via Website • Report

Overall Experience

Considering this care home charges £4,600 a month the cleanliness and condition of my Fathers room and bed sheets were a disgrace. No bin in the room, fridge never turned on...ever... his clothes went missing, often I found him in other people's clothes and underwear and I have lost count the amount

of times he had no socks on! We were told by the Manager that if his dementia got worse he would always have a home there and they would never move him, absolute lies. Our Father fell in their care, thus having to have a partial hip replacement and ended up in Hospital. We were then informed by email by the manager to collect his things and find him another home as they don't have the facilities to look after him since his fall. As a family we have been let down by Colliers Croft, not by the staff but by the management system. Our Father isn't aware he will be moving to a new home, we are praying that this will not be too upsetting for him.

Reply from Alison Brownbill, Operations Director at Colliers Croft

Please allow me to apologise unreservedly for the concerns you've raised. We haven't performed to the standards we set and I will address this with the relevant people. Unfortunately I cannot agree that the Manager said your father would have a home for life. Whilst that is what we hope, we aren't set up to care for residents whose condition deteriorates e.g. very high physical needs etc. When that presents we speak to relevant people e.g. relatives, social workers and hospital assessors who may advise that the resident be transferred to a nursing home that will be more suited to provide specialised nursing care and keep the person safe. On this occasion attempts were made to contact your brother by phone following an assessment from the hospital assessor. When these attempts failed, an email conversation followed and subsequently the hospital assessment was sent to your sister. I have tried to contact you today to discuss further. If you wish to discuss further please contact me.

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Review of
Colliers Croft
from Joanne L (Niece of Resident) published on 6 August 2025

Submitted via Website • Report

Overall Experience

On entering the premises we were greeted by a warm and friendly lady. We came to visit my auntie with my terminally ill mother. She went above and beyond to help me and my sister navigate, my now wheelchair bound mother. She directed us to my auntie with compassion and empathy This may be the last time

that the sisters will be together. At the end of the visit, this lovely lady appeared again chatting to my auntie and mother like she knew them. Can't thank her enough for this heart warming
visit. Shes a credit to you. Many thanks

Reply from Alison Brownbill, Operations Director at Colliers Croft

Thank you so much for taking the time to share your touching review. We are deeply moved by your kind words and are truly grateful that you chose to share such a special and emotional moment with us.
It was our absolute privilege to welcome you, your sister, and your mother to Colliers Croft. We're especially proud to hear how one of our team members made a meaningful difference to your visit — ensuring your mother felt supported and both she and your auntie were treated with dignity, compassion, and warmth. Moments like these are at the heart of what we do.
Your comments are a testament to the dedication and kindness of our team, and we will make sure the staff member mentioned receives the recognition she deserves.
Thank you again for your kind words. We send our very best wishes to you and your family during this time.
Warm regards.

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Review of
Colliers Croft
from Rachel O (Daughter of Resident) published on 5 August 2025

Submitted via Website • Report

Overall Experience

Colliers Croft at Haydock is a fantastic care home for many, many reasons. All of the staff must be praised: the carers; the managers; the cleaners and laundry staff; the reception; the kitchen staff; and maintenance man. All of the carers are very friendly and are there for my dad in so many ways.

They have gone out of their way to settle him in and understand his needs. His meals are specially prepared for his swallowing needs and the food looks delicious. Colliers is always clean, and being kept clean constantly I might add. There are many activities for the residents. The recent gala day was a great success for residents and their families thanks to the hard work of the staff. There is a lovely family feel at Colliers, so that from the minute you enter, to leaving, you feel very welcome - like it's your own home. My dad is very happy there as he knows he has 24 care and support. Colliers Croft gives high quality care to its residents in luxury surroundings. Thank you all so much!!

Reply from ALISON Brownbill, Operations DIrector at Colliers Croft

Thank you so much for your incredibly kind and thoughtful review. We are truly grateful that you took the time to share your experience of Colliers Croft.It means a great deal to hear how well your dad has settled in and that you feel confident in the care and support he is receiving. We are especially pleased that the team across all departments - from care and kitchen staff to reception and maintenance - have helped to make Colliers feel like a welcoming and safe home for your Dad and his family.Ensuring each resident is treated with dignity, respect, and personalised care is at the heart of everything we do, and it's wonderful to know that this has made a difference for your dad.Thank you again for your support.Kind regards - Operations Director

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Review of
Colliers Croft
from S S (Son of Resident) published on 23 July 2025

Submitted via Website • Report

Overall Experience

A Heartbreaking Experience at Colliers Croft Care Home
Making the decision to place our dad in a care home was incredibly difficult, but we were reassured by the manager and staff that it would be the right choice for his dignity and well-being. Unfortunately, the last six months of his care at Colliers

Croft turned into a nightmare for both him and our family due to severe neglect. He lost over 2 stone in weight due to being confined to bed for a six weeks period due to the unavailability of lifting aids. This lack of equipment delayed necessary movement and care when this should have been provided in a timely manner. As a result, we had no choice but to transfer him to a nursing home because of his rapid deterioration. We have since submitted formal complaints to the CQC St Helens, safeguarding authorities, and quality regulators regarding the unacceptable conditions and mismanagement we witnessed.
Given our experience, we cannot recommend this care home to anyone's loved ones.

Reply from ALISON Brownbill, Operations DIrector at Colliers Croft

We always aim to provide the most individualised care possible. However, we are a residential care home and do not have nurses on staff. We assess referrals to ensure we can meet the individuals needs. Sometimes, a residents condition can deteriorate faster than expected, and they then require nursing care. When that happens, we contact the Local Authority, who begin the process of arranging a move to a nursing home. We have no control over the speed of this transfer, which is managed entirely by the Local Authority and can, regrettably, take months. There are times we may not meet the high standards we set for ourselves. When this happens, we apologise and use the feedback to make necessary improvements. We understand how upsetting the situation with Mr Ss father has been for him and his family. We offer our sincere apologies to Mr S and his family and genuinely wish them all the best for the future. Alison Brownbill, Operations Director

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Review of
Colliers Croft
from M W (Daughter of Resident) published on 18 July 2025

Submitted via Postal Card • Report

Overall Experience

This care home has a special work team, over the three years my father has been here, there has been staff changes, I feel they now have it right, the event team are brilliant and encourage my dad to participate in games quizzes etc. The care staff are friendly and very caring and go above and beyond

to ensure that the residents are looked after. My dad always says to me 'it's lovely here, they look after me', that says it all for me and my family, it was a hard decision to put Dad into care but so right for my dad, he has thrived with the company and care.

Reply from ALISON Brownbill, Operations DIrector at Colliers Croft

Thank you so much for your review. It means a great deal to know that your dad feels happy, safe, and well cared for at Colliers Croft.We understand how difficult the decision to move a loved one into care can be, so hearing that your dad has thrived and feels so positively about his home with us is incredibly rewarding for our whole team.We're especially pleased to hear your comments about our care and events teams - they work with dedication and compassion to make each day meaningful, and feedback like yours is a wonderful reminder of why we do what we do.Thank you again for your continued support. It's a privilege to care for your dad.Warm regards, Operations Director

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Review of
Colliers Croft
from Jacqueline H (Daughter of Resident) published on 16 July 2025

Submitted via Website • Report

Overall Experience

Mum has been a resident here for 16 months.
Her room is warm, clean, comfortable and safe. The home itself is bright and airy with pleasant dining and lounge facilities as well as quiet rooms. The staff are responsive to all her needs and assist with all aspects of daily living. I have found all staff

members to be friendly, responsive and supportive - which gives me great comfort. There is easy and open communication with everyone from the manager to reception. The senior carers provide regular updates and will rapidly respond to any concerns or care needs. Weekly ward rounds are provided by the local GP practice which offers a high standard of medical care, fully supported and implemented by the care home staff. Weekly hairdressing and monthly podiatry are also available. Although Mum doesn't choose to join in with activities, there are several options available. Mum's only complaint is the quality of food; this has been addressed by direct communication with the kitchen staff.

Reply from ALISON Brownbill, Operations DIrector at Colliers Croft

Thank you so much for taking the time to leave such a detailed and thoughtful review.We are delighted to hear that your mum feels safe, comfortable, and well cared for. Providing peace of mind to families is important to us, so it's very encouraging to know you feel reassured by the care and communication from our team.We're also pleased that you value the regular GP visits, hairdressing and podiatry services, and the range of available activities we offer.Regarding your mum's concerns about the food, we truly appreciate you bringing this to our attention. We've had conversations with both your mum and you to better understand her preferences, and have worked closely with our kitchen team to ensure her individual tastes and dietary needs are taken into account going forward.Thank you again for your feedback and for your continued trust in us. We're always here to listen and improve wherever we can.Kind regards,Operations Director

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Review of
Damfield Gardens
from D L (Daughter of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of Damfield Gardens since September 2020 and we would recommend this care home to others. The rooms are a good size there is an excellent activities team and everyone from the reception to management work extremely hard to care for the residents. Everyone shows great compassion

and affection for those in their care. Any concerns are swiftly dealt with and communication is good.

Reply from ALISON Brownbill, Operations Director at Damfield Gardens

Thank you so much for your kind and thoughtful review. We're grateful for your ongoing trust in us since your mother joined us in 2020. We are pleased to hear that you've had such a positive experience with Damfield Gardens and that you feel confident recommending us to others. We're especially pleased that you've highlighted the dedication of our entire team from reception to management and the compassion shown by our staff. It means a great deal to know our efforts are making a meaningful difference to both residents and their families. Your recognition of our activities team and the responsiveness to any concerns is very much appreciated. We'll make sure your feedback is shared with the team. Thank you again for taking the time to share your experience. Kind regards, Operations Director

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Review of
Damfield Gardens
from T D (Son of Resident) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience

A mostly positive experience, even if expensive. The staff and carers are friendly and caring, and the admin staff are pleasant and efficient. Management is always approachable and available to listen to any concerns. Overall, a good performance, but room for improvement to reach excellence at such

high prices.

Reply from Alison Brownbill, Operations Director at Damfield Gardens

Thank you for taking the time to share your feedback. Were very pleased to hear that you found our team from carers to management to be friendly, caring, and approachable. Your recognition of their efforts means a lot to us.We understand your concerns regarding cost, and wed like to reassure you that our pricing is in line with other care providers in the local area, reflecting the level of service, staffing, and facilities we provide. That said, were always striving to improve, and your comments are valuable as we continue working towards the highest possible standards of care. Thank you again for your constructive feedback and for trusting us with your care needs.

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Review of
Damfield Gardens
from F W (Daughter of Resident) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience

Our mother is safe and well looked after at Damfield Gardens. We find the carers kind and very pleasant. The friendly reception staff are always welcoming and efficient with any queries we may have. Thank you to all the staff for looking after our mother so well.

Reply from Alison Brownbill, Operations Director at Damfield Gardens

Thank you so much for your kind and thoughtful words. It truly means a great deal to all of us here at Damfield Gardens to hear that your mother feels safe and well cared for. We're so pleased that you find our carers kind and our reception team welcoming and responsive - we strive every day to create a comforting, respectful, and supportive environment for all our residents and their families. Your appreciation is deeply encouraging and will be shared with the entire team. Thank you again for your trust and kind feedback.

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Review of
Damfield Gardens
from H S (Daughter of Resident) published on 9 May 2025

Submitted via Postal Card • Report

Overall Experience

My dad was a resident at Damfield from November 2023 to February 2025. Dad was welcomed and soon adapted to his new home. His room was personalised with his photos and radio. Dad was well fed, cooked breakfasts, good meals. The staff cared for and loved Dad as if he was their family member. I cannot

thank or praise the hardworking, kind and genuinely caring staff enough. A true caring home from home.

Reply from Alison Brownbill, Operations DIrector at Damfield Gardens

Thank you so much for your kind and thoughtful review. We are pleased that your dad felt welcomed and truly at home during his time at Damfield Gardens. Personalising his room and ensuring he enjoyed good meals, and companionship is all part of what we strive to do every day. Your appreciation for our teams dedication and care is valued and will be shared with all our staffthey will be truly touched.It was our privilege to care for your dad, and we thank you for placing your trust in us.Kind regards,Alison

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Review of
Damfield Gardens
from Jo L (Friend of Resident) published on 25 April 2025

Submitted via Postal Card • Report

Overall Experience

I am always happy to notice and care, and the friendly approach of the carers. They are always on the lookout for residents who might just like a chat. They are always eager to help visitors. The atmosphere in the lounge is good. The decor for special occasions is really lovely - high-quality work.

Reply from ALISON Brownbill, Operations DIrector at Damfield Gardens

Thank you so much for your kind and thoughtful review. We're pleased to hear that you've noticed the friendly and caring approach of our team. It means a great deal to us to know that the atmosphere, support, and special touches like our decorations are appreciated. We always aim to create a welcoming and comfortable environment for both residents and their visitors, and your feedback truly encourages our team. Thank you again for taking the time to share your experience.

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Review of
Damfield Gardens
from Lea W (Daughter of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

Dad was admitted to Damfield Gardens in January and had settled in within a couple of weeks. Care is excellent, all staff approachable and endeavour to not only make sure residents are ok but also family members, offering advice and support. Having the same staff on Dad's floor is comforting for both

residents and family. The room is lovely, and you can dress the room with personal belongings to bring a bit of their home to their new one. My Dad is in such better health and seems happier than he has done in months, relief for loved ones. All in all, a big shout-out to how this home is managed with compassion, care and exceptional staff.

Reply from ALISON Brownbill, Operations Director at Damfield Gardens

Thank you so much for taking the time to share your positive experience with Damfield Gardens. We are so glad to hear that your dad has settled in so well and that both he and your family feel supported and cared for. Our team enjoy providing excellent care and compassion to our residents, and it's wonderful to know that this has made a difference in your dad's health and happiness. Your kind words about our staff and the management are appreciated, and we will make sure that they are passed on to the team. We're grateful for the opportunity to care for your dad and to support your family during this time. Many thanks

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Review of
Colliers Croft
from M H (Daughter of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

Happy with care and support mum is having. On more lucid moments and today mum has said she likes it here. Dad always comments about how nice the staff are. For me, staff always nice and helpful and always answer any queries and happy to help.

Reply from Alison Brownbill, Operations Director at Colliers Croft

Thank you so much for taking the time to share your experience and kind words. We are delighted to hear that your mum feels comfortable and well supported here, and that your dad and your family have positive impressions of our staff. Our team works hard to create a welcoming and caring environment, and it's heart-warming to know that their dedication is appreciated. It's always a pleasure to assist with any queries and ensure you feel confident in the care we provide. Thank you again for your trust and feedback.

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Review of
Damfield Gardens
from Margaret U (Daughter of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience

My Mum has been a member of the Damfield Gardens family for almost 4 years now and, in that time, I have nothing but praise for the care she has received from the outstanding staff. This year has been particularly difficult as serious health issues have made it impossible for me to visit my mother but

the staff at Damfield Gardens have been a lifeline. Not only have they kept me updated on how my Mum's doing but I have also received several calls checking up to see how I am! Knowing that my Mum is in such a loving environment where her best interests are always put first, has made it possible for me to concentrate on my own recovery. I am looking forward to going to visit her shortly for her 99th birthday!

Reply from ALISON Brownbill, Operations Director at Damfield Gardens

Thank you so much for your kind words. It truly means a lot to us that you feel your mum is in safe and in caring hands at Damfield Gardens. We are proud of our team and knowing that their support has made a difference not only to your mum but also to your own well-being is deeply rewarding. We're so happy to hear you're on the road to recovery and you are looking forward to your upcoming visit to celebrate your mum's 99th birthday! We look forward to welcoming you soon. Kindest regards

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Review of
Damfield Gardens
from Jayne C (Daughter of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

At the recent Summer Fayre, I was disappointed to see my mother sitting in the lounge, which can be stuffy, (yes I know the temperature is always warm), but I was hoping to see her outside enjoying the fresh air in the garden. If I hadn't visited that day I honestly believe she would not have got out.

She particularly enjoys live music entertainment. Whilst I understand that there are not enough carers/staff, to take residents on a one-to-one basis, I believe she could have been taken out if for a short time.

Reply from ALISON Brownbill, Operations Director at Damfield Gardens

Thank you for your feedback. Our aim was to ensure that all residents had the chance to attend our Summer Fayre. To make this possible, we brought in additional staff who, dressed in their own clothes and assisted in helping residents in and out. We also extended invitations to families and friends to join their loved ones at the event. Since residents could not be left unaccompanied, we had to organise their participation in small groups. Additionally, some residents preferred to remain inside, so we ensured that there was sufficient staff available within the home. I can assure you that every resident was given the opportunity to attend the fayre that day. Kindest regards

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Review of
Damfield Gardens
from D J (Daughter of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

Mum is looked after very well by Damfield Gardens. She is very happy there. A shout out to the staff who are caring and put themselves out to do lots of activities. The Wild West fair particularly was well organised and a fantastic afternoon. They have extracurriculars going on all the time. Mum has

lots of needs which are all met. The home managers keep in touch with me all the time and I would highly recommend this for your loved one. She says the desserts are lovely too all homemade. Can't fault it.

Reply from Alison Brownbill, Operations Director at Damfield Gardens

Thank you so much for your kind and thoughtful words. We are truly grateful for your lovely review and are glad to hear that your mum was happy and well cared for at Damfield Gardens. It was our pleasure to look after her, and we are proud of the dedication our team shows to making every day special for our residents. The Wild West fair was a wonderful event, and we're glad it brought joy to everyone who attended. With kind regards.

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Review of
Colliers Croft
from T J (Wife of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

The care home itself was clean, bright, and airy, it was the personal hygiene that did it for me. When we went to look around we were told they had the odd days out and activities, but I saw none of this. My husband was looking very neglected and smelly. I was told he would not go in the shower, I personally

showered him myself on 2 occasions. One of the staff told me my husband packed his suitcase after the evening meal every night and walked around with it. I immediately brought it home with me one evening he was sitting in the corridor with his meal in front of him. He had been sitting there for an hour. I received a phone call at 7 AM to inform me there had been an incident at 1:30 that morning, but he was fine, the nurses had been out and dressed his wound, and he had cut his arm. She described in detail how it happened and I would like to know how she knew this as my husband was in his bedroom and she was down the corridor in her office. They put my husband on their doctor's list, I only found out after about 2 weeks as I rang our doctor to book for a blood test for him as he has had cancer and is still being monitored but was unable to do this as he had been removed from our doctor's list. I contacted the cancer team and they sorted it for him and told your people they had no right to do this.
I informed his social worker who in turn informed the council who will be looking into my complaint. The care home knew I was very upset and angry the way my husband was looked after. It goes without saying I would never recommend Colliers Croft.

Reply from Alison Brownbill, Operations Director at Colliers Croft

We were upset when we read your review and apologise unreservedly for the upset we have caused. I have spoken with the registered manager and all relevant staff about your complaint and gone through this with them point by point. We have had staff meetings with all relevant staff where it has been made very clear to them that the issues you describe are unacceptable and certainly do not reflect the high standards that we aspire to. The staff member who spoke to you about your husband's accident obtained this information from a staff member who was in the vicinity when it occurred. We requested an appointment from your husband's GP, but as he was outside of their area, they were unable to visit. As he was on respite care with us we don't know why he was removed from their list. Once again, please accept our apologies. Thank you for your complaint - this will be used as a way of monitoring where and why we have fallen short and enable us to continuously improve our standards.

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Review of
Colliers Croft
from P W (Daughter of Resident) published on 11 July 2024

Submitted via Postal Card • Report

Overall Experience

Having made the difficult decision for my Dad to go into a care home, I knew entering the home and meeting the manager that I knew I couldn't have chosen a better home. My Dad has settled in quickly and feels safe. Management and staff are wonderful and go the extra mile for their residents. Nothing

is too much trouble. The food is delicious and varied.
The home is modern, bright, and very welcoming.
He loves to help in the gardens and takes pride in his home.
The owners and staff have made it into an outstanding home.
One of a kind which is hard to find.

Reply from Kerry Baddley, Registered Manager at Colliers Croft

We are so pleased to hear that you're happy with your choice of Home and that Dad has settled in quickly and feels safe and comfortable. We take pride in going the extra mile for our residents both with regard to the meals provided and the environment. Thank you for your kind comments, they mean a lot to us and will be shared with our staff.

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Review of
Colliers Croft
from Lesley H (Granddaughter of Resident) published on 1 July 2024

Submitted via Website • Report

Overall Experience

Our Grandad was cared for at Collier's for almost 12 months until he passed away in May at the age of 92. Colliers was always our first choice after looking at many homes in the area. He went on the waiting list and when we got the call for a space being available we jumped at the chance. He had never

settled elsewhere but did immediately so here. It was home! When Grandad was moving in, we were told they weren't just there to care for him, but for us as a family. This is so true. All the staff on Floor 1 supported us just as much as Grandad. Kept us informed along the way and hugged us when things got tough. The team and residents are like a family and this shows in the level of care they provide. Not just the carers, but this extends to the entertainment team, the cleaners, cooks, maintenance - everyone.
We thank you from the bottom of our hearts for making this last year the best it could be for Grandad.

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Review of
Damfield Gardens
from A S (Daughter of Resident) published on 4 April 2024

Submitted via Website • Report

Overall Experience

Mum became a resident at Damfield Gardens in the summer of 2023. After initially having a previous bad experience at a different nursing home, as a family we had our concerns over Mum's placement at Damfield Gardens. Mum had a couple of trigger points for her anxiety which were identified by the staff,

and positive measures were put into place quickly and efficiently to ensure that she settled well. The staff have been brilliant with Mum, she is happy, well cared for, and in a safe environment. She has enjoyed lots of activities that regularly take place. Knowing that Mum is in such good hands has given us enormous reassurance and peace of mind.

Reply from Kishan Patel, Business Development Manager at Damfield Gardens

Thank you so much for your kind words, we're delighted your mum and is now settled and happy. Your compliments will be passed onto the team at Damfield Gardens, I'm sure they will make their day!

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Type of Care Provided	Average Weekly Cost
Residential Care	£1,160
Residential Dementia Care	£1,160
All Care Types	£1,160

Care Homes Owned by Highpoint Care Ltd

Highpoint Care Ltd Locations (2)

Highpoint Care Ltd Reviews (48)

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Colliers Croft

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