Care Homes Owned by Highpoint Care Ltd in Merseyside

take care to think about what the residents will enjoy and get a lot out of. I was lucky enough to travel first class to Zanzibar yesterday with mum - every detail was thoughtful - down to the captains message and the air hostess's hats! It was nice to have fun with mum and other residents. I am grateful to have that memory.

friendly chatty and very helpful.
Mum is enjoying activities and mixing with her peers after many many years of living alone.
I can't thank the staff team enough for everything they do.

of times he had no socks on! We were told by the Manager that if his dementia got worse he would always have a home there and they would never move him, absolute lies. Our Father fell in their care, thus having to have a partial hip replacement and ended up in Hospital. We were then informed by email by the manager to collect his things and find him another home as they don't have the facilities to look after him since his fall. As a family we have been let down by Colliers Croft, not by the staff but by the management system. Our Father isn't aware he will be moving to a new home, we are praying that this will not be too upsetting for him.

that the sisters will be together. At the end of the visit, this lovely lady appeared again chatting to my auntie and mother like she knew them. Can't thank her enough for this heart warming
visit. Shes a credit to you. Many thanks

They have gone out of their way to settle him in and understand his needs. His meals are specially prepared for his swallowing needs and the food looks delicious. Colliers is always clean, and being kept clean constantly I might add. There are many activities for the residents. The recent gala day was a great success for residents and their families thanks to the hard work of the staff. There is a lovely family feel at Colliers, so that from the minute you enter, to leaving, you feel very welcome - like it's your own home. My dad is very happy there as he knows he has 24 care and support. Colliers Croft gives high quality care to its residents in luxury surroundings. Thank you all so much!!

Croft turned into a nightmare for both him and our family due to severe neglect. He lost over 2 stone in weight due to being confined to bed for a six weeks period due to the unavailability of lifting aids. This lack of equipment delayed necessary movement and care when this should have been provided in a timely manner. As a result, we had no choice but to transfer him to a nursing home because of his rapid deterioration. We have since submitted formal complaints to the CQC St Helens, safeguarding authorities, and quality regulators regarding the unacceptable conditions and mismanagement we witnessed.
Given our experience, we cannot recommend this care home to anyone's loved ones.

to ensure that the residents are looked after. My dad always says to me 'it's lovely here, they look after me', that says it all for me and my family, it was a hard decision to put Dad into care but so right for my dad, he has thrived with the company and care.

members to be friendly, responsive and supportive - which gives me great comfort. There is easy and open communication with everyone from the manager to reception. The senior carers provide regular updates and will rapidly respond to any concerns or care needs. Weekly ward rounds are provided by the local GP practice which offers a high standard of medical care, fully supported and implemented by the care home staff. Weekly hairdressing and monthly podiatry are also available. Although Mum doesn't choose to join in with activities, there are several options available. Mum's only complaint is the quality of food; this has been addressed by direct communication with the kitchen staff.

and affection for those in their care. Any concerns are swiftly dealt with and communication is good.

high prices.

thank or praise the hardworking, kind and genuinely caring staff enough. A true caring home from home.

residents and family. The room is lovely, and you can dress the room with personal belongings to bring a bit of their home to their new one. My Dad is in such better health and seems happier than he has done in months, relief for loved ones. All in all, a big shout-out to how this home is managed with compassion, care and exceptional staff.

the staff at Damfield Gardens have been a lifeline. Not only have they kept me updated on how my Mum's doing but I have also received several calls checking up to see how I am! Knowing that my Mum is in such a loving environment where her best interests are always put first, has made it possible for me to concentrate on my own recovery. I am looking forward to going to visit her shortly for her 99th birthday!

She particularly enjoys live music entertainment. Whilst I understand that there are not enough carers/staff, to take residents on a one-to-one basis, I believe she could have been taken out if for a short time.

lots of needs which are all met. The home managers keep in touch with me all the time and I would highly recommend this for your loved one. She says the desserts are lovely too all homemade. Can't fault it.

showered him myself on 2 occasions. One of the staff told me my husband packed his suitcase after the evening meal every night and walked around with it. I immediately brought it home with me one evening he was sitting in the corridor with his meal in front of him. He had been sitting there for an hour. I received a phone call at 7 AM to inform me there had been an incident at 1:30 that morning, but he was fine, the nurses had been out and dressed his wound, and he had cut his arm. She described in detail how it happened and I would like to know how she knew this as my husband was in his bedroom and she was down the corridor in her office. They put my husband on their doctor's list, I only found out after about 2 weeks as I rang our doctor to book for a blood test for him as he has had cancer and is still being monitored but was unable to do this as he had been removed from our doctor's list. I contacted the cancer team and they sorted it for him and told your people they had no right to do this.
I informed his social worker who in turn informed the council who will be looking into my complaint. The care home knew I was very upset and angry the way my husband was looked after. It goes without saying I would never recommend Colliers Croft.