Colliers Croft

161 Clipsley Lane, Haydock, St Helens WA11 0JG

Owner: Highpoint Care Ltd

Person in charge: Alison Brownbill (Manager)

Local Authority / Social Services: St Helens Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Single Rooms: 60

Rooms with ensuite WC: 60

Latest Care Quality Commission* Report on Colliers Croft: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.4 (maximum of 10) for Colliers Croft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Colliers Croft in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.875 for Colliers Croft is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.542 Points relating to the number of positive Reviews for Colliers Croft is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12 Target = 0.083 , then divided by 2 = 0.042

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.4 Colliers Croft has a Review Score of 6.4 (6.417) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Colliers Croft?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Colliers Croft

  • Daughter of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1

My mother aged 95 lived happily at Colliers Croft for 2 and a half years before she died. When visiting weekly,I usually found Mum at activities or in the resident's lounge. The activities were very varied. All areas of the Home were spotlessly clean and well maintained. Personal clothes were very frequently washed and returned to the wardrobes. There were colourful and interesting displays along the corridors on various themes.
The carers always treated the residents with respect, patience and with a positive, helpful attitude. Because of the timings of my visits, I saw lunch and tea being served and the food was nutritious, well cooked and appetising. Mum always said the carers were very kind and helpful to her. I had confidence in the way she was being looked after and we were kept well informed as to her wellbeing especially when she began to deteriorate. At the end of her life, I was very pleased with the care she had received and that we had chosen such a lovely Home for her.

How likely would you be to recommend Colliers Croft? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Beautiful home which is kept immaculately clean, the staff are amazing with my grandma and have helped make her life as enjoyable as it can be. Always lots of activities on if that's what you like. They seem to genuinely care about the residents. Nowhere is as perfect as your own home but it's without doubt the nearest we can get to it. We feel comfortable with leaving her knowing she will be well cared for when we can't be with her. The food is really nice and freshly prepared not processed rubbish. We must have looked at over 20 places and without doubt this was top of the list, I wouldn't hesitate to recommend.

How likely would you be to recommend Colliers Croft? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

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Bed Vacancies

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Care Home Idol 2016

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