At Highpoint Care, their ethos is clear: providing exceptional standards of care in beautiful surroundings designed to optimise the quality of life of all their residents. Highpoint's purpose is to change the perception of adult residential care, demonstrating it's possible to provide a homely, caring environment in which their lovely residents are happy, comfortable and secure.
Colliers Croft offers residential and dementia care to up to 60 older people. The modern...
At Highpoint Care, their ethos is clear: providing exceptional standards of care in beautiful surroundings designed to optimise the quality of life of all their residents. Highpoint's purpose is to change the perception of adult residential care, demonstrating it's possible to provide a homely, caring environment in which their lovely residents are happy, comfortable and secure.
Colliers Croft offers residential and dementia care to up to 60 older people. The modern complex is situated in the village of Haydock, St Helens, close to local shops and amenities including a leisure centre.
Every one of their bedrooms includes an en-suite bathroom, a flat-screen television with Freeview and a DVD player, WiFi, a mini-fridge and a telephone point. Other features of Damfield Gardens include: lounges and dining areas, a hair salon, a cinema room, a pub and a café.
Activities coordinators arrange meaningful activities to entertain and stimulate residents, please see on the website and Facebook page: @highpointcareltd.
All meals and refreshments are prepared to meet good nutrition standards and individual dietary requirements, with the kitchen also having a five star hygiene rating.
Contact Colliers Croft to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Colliers Croft for full pricing details and T&Cs.
Colliers Croft has a Review Score of 9.3 (9.283) out of 10, based on 16 reviews in the last 2 years.
Over all time Colliers Croft has 32 reviews.
My mum has been in Colliers Croft for just 12 months now. It's a very difficult decision to put a loved one into residential care and can be equally as difficult to live with decision afterwards. You are always questioning yourself about if you have made the right choice. I have to say my mum being...
My mum has been in Colliers Croft for just 12 months now. It's a very difficult decision to put a loved one into residential care and can be equally as difficult to live with decision afterwards. You are always questioning yourself about if you have made the right choice. I have to say my mum being in Colliers Croft makes this worry so much easier. The day staff who look after her are amazing. I went on holiday last week for the first time without my mum for years. I thought it would be really awful to leave her but I knew she would be well cared for whilst I was away. It's so reassuring to know that the staff are so good. Thank you so much to Karen and all the team.
Thank you so much for taking the time to share such a lovely review.
We completely understand that choosing residential care for a loved one can be an incredibly difficult and emotional decision, so it means a great deal to hear that you feel reassured and confident in the care your mum receives...
Thank you so much for taking the time to share such a lovely review.
We completely understand that choosing residential care for a loved one can be an incredibly difficult and emotional decision, so it means a great deal to hear that you feel reassured and confident in the care your mum receives at Colliers Croft.
We're especially pleased to hear that you were able to enjoy your holiday knowing that your mum was safe and well cared for.
We will be sure to pass your kind words on to Karen and all the day staff. Your recognition means so much to everyone and is a wonderful encouragement to the team.
Thank you again for your trust.
Since we have been visiting our friend she seems to have settled in. She always looks comfortable and happy enough.The staff are always on hand and they are so helpful and friendly even to myself and my husband while we are visiting.
Since we have been visiting our friend she seems to have settled in. She always looks comfortable and happy enough.The staff are always on hand and they are so helpful and friendly even to myself and my husband while we are visiting.
Dear B W,
Thank you so much for taking the time to share your review following your recent visits to your friend. We are pleased to hear that she has settled in so well, and that she looks comfortable and happy in our care. It is also nice to know that our team has made both you and your...
Dear B W,
Thank you so much for taking the time to share your review following your recent visits to your friend. We are pleased to hear that she has settled in so well, and that she looks comfortable and happy in our care. It is also nice to know that our team has made both you and your husband feel so welcome and well-supported during your visits. Providing a friendly, helpful environment for both our residents and their loved ones is incredibly important to us. We truly appreciate your kind words and look forward to welcoming you back on your next visit.
It is an incredibly difficult decision to make to move your loved one into Residential care and an even more difficult decision on where that will be. From the moment myself and my brother walked into Colliers Croft we knew that it was the place for mum. We felt that it had a homely feel, the...
It is an incredibly difficult decision to make to move your loved one into Residential care and an even more difficult decision on where that will be. From the moment myself and my brother walked into Colliers Croft we knew that it was the place for mum. We felt that it had a homely feel, the lounges looked like a lounge with different seating areas. With every resident having their own bathroom we felt happy that mums privacy and dignity would be maintained. The day mum moved in, the whole team were aware of her arrival and ensured she had a very warm welcome and settled in comfortably. We did have some challenges with mums medication which wasn't the fault of Colliers but they resolved it as soon as possible. All of the staff are approachable and friendly, the food is very good and mum has enjoyed the activities she has participated in. As a family we feel confident that mum is safe, well cared for and comfortable. It has taken a huge weight off our shoulders.
Dear Karen,
Thank you so much for taking the time to share your experience and for your kind words. We understand how difficult the decision to move a loved one into residential care can be, so it means a great deal to know that you and your brother felt welcomed and reassured from your very...
Dear Karen,
Thank you so much for taking the time to share your experience and for your kind words. We understand how difficult the decision to move a loved one into residential care can be, so it means a great deal to know that you and your brother felt welcomed and reassured from your very first visit.
We're delighted to hear that your mum has settled in well, is enjoying the activities, and that you feel confident she is safe, comfortable, and well cared for.
Your feedback will be shared with the whole team, who will be so pleased to know they have made a positive difference to your mum and your family. Thank you again for your lovely review.Operations Director
She is very happy here and is well looked...
I was welcomed in by the receptionist and she always bids me a farewell on leaving
Your...
Dear Geoffrey,Your comments about our friendly receptionist, caring staff, cleanliness, and the overall environment mean a great deal to us. Every member of our team works hard to ensure residents feel safe, respected and well cared for, so your recognition is truly appreciated.
Thank you again for your continued trust and support. We always look forward to welcoming you when you visit.
Warm regards
Alison BrownbillOperations Director
My mum has been in the care of Colliers Croft for several years now, and the most important factor for us is that she genuinely enjoys living there. She would certainly let us know if she didn't.
The home itself is modern, clean, and very well equipped. The food is excellent, with a wide variety...
My mum has been in the care of Colliers Croft for several years now, and the most important factor for us is that she genuinely enjoys living there. She would certainly let us know if she didn't.
The home itself is modern, clean, and very well equipped. The food is excellent, with a wide variety on offer - on some occasions we even find our own mouths watering at the culinary delights being served.
As mentioned, her happiness is our top priority, closely followed by the kindness and attentiveness of the staff. This is hugely important, as the days can be long, and knowing that staff personalities and service are consistently warm and caring reassures us enormously that she is safe, comfortable, and happy.
We are pleased to hear that your mum continues to enjoy living at Colliers Croft. Knowing that she is happy and feels at home with us is the greatest reassurance we could ask for, and it means a great deal that you feel...
Dear Les,Alison
The Staff...
I feel very happy in making this choice for my darling husband.
Our...
Dear Carol,Warmest regards,
Alison BrownbillOperations Director
My mum has been in Colliers Croft for just over 2 years now and always been happy with her care! The last couple of months they have excelled! My mum had terrible pressure sores. The staff and outside staff (nurses and practitioners) helped my mum with great care and she has now recovered...
My mum has been in Colliers Croft for just over 2 years now and always been happy with her care! The last couple of months they have excelled! My mum had terrible pressure sores. The staff and outside staff (nurses and practitioners) helped my mum with great care and she has now recovered amazingly. Thanks to all concerned.
Our team, along with the visiting nurses and practitioners,...
Dear Amanda,Operations Director
The care staff and management are very professional and so attentive to the residents.
The care staff and management are very professional and so attentive to the residents.
Our care team and management work hard to provide...
Dear Garry,Operations Director
She absolutely loves her room and adores the staff. The staff team from the cleaning staff to the management are all...
I can't thank the staff team enough for everything they do.
Thank you so much for your heartfelt review. We understand how difficult the decision to move a loved one into care can be, and were truly honoured that you entrusted us with your mums wellbeing. Its wonderful to hear that shes settled in happily, enjoying her room, the activities, and the company...
Thank you so much for your heartfelt review. We understand how difficult the decision to move a loved one into care can be, and were truly honoured that you entrusted us with your mums wellbeing. Its wonderful to hear that shes settled in happily, enjoying her room, the activities, and the company of both staff and residents. Your kind words mean a great deal to our entire teamfrom housekeeping to managementwho work hard every day to create a warm, safe, and supportive environment. Thank you again for your trust and support.
Considering this care home charges £4,600 a month the cleanliness and condition of my Fathers room and bed sheets were a disgrace. No bin in the room, fridge never turned on...ever... his clothes went missing, often I found him in other people's clothes and underwear and I have lost count the...
Considering this care home charges £4,600 a month the cleanliness and condition of my Fathers room and bed sheets were a disgrace. No bin in the room, fridge never turned on...ever... his clothes went missing, often I found him in other people's clothes and underwear and I have lost count the amount of times he had no socks on! We were told by the Manager that if his dementia got worse he would always have a home there and they would never move him, absolute lies. Our Father fell in their care, thus having to have a partial hip replacement and ended up in Hospital. We were then informed by email by the manager to collect his things and find him another home as they don't have the facilities to look after him since his fall. As a family we have been let down by Colliers Croft, not by the staff but by the management system. Our Father isn't aware he will be moving to a new home, we are praying that this will not be too upsetting for him.
Please allow me to apologise unreservedly for the concerns you've raised. We haven't performed to the standards we set and I will address this with the relevant people. Unfortunately I cannot agree that the Manager said your father would have a home for life. Whilst that is what we hope, we aren't...
Please allow me to apologise unreservedly for the concerns you've raised. We haven't performed to the standards we set and I will address this with the relevant people. Unfortunately I cannot agree that the Manager said your father would have a home for life. Whilst that is what we hope, we aren't set up to care for residents whose condition deteriorates e.g. very high physical needs etc. When that presents we speak to relevant people e.g. relatives, social workers and hospital assessors who may advise that the resident be transferred to a nursing home that will be more suited to provide specialised nursing care and keep the person safe. On this occasion attempts were made to contact your brother by phone following an assessment from the hospital assessor. When these attempts failed, an email conversation followed and subsequently the hospital assessment was sent to your sister. I have tried to contact you today to discuss further. If you wish to discuss further please contact me.
On entering the premises we were greeted by a warm and friendly lady. We came to visit my auntie with my terminally ill mother. She went above and beyond to help me and my sister navigate, my now wheelchair bound mother. She directed us to my auntie with compassion and empathy This may be the last...
visit. Shes a credit to you. Many thanks
It was our absolute privilege to welcome you, your sister, and your mother to Colliers Croft....
Thank you so much for taking the time to share your touching review. We are deeply moved by your kind words and are truly grateful that you chose to share such a special and emotional moment with us.Warm regards.
Colliers Croft at Haydock is a fantastic care home for many, many reasons. All of the staff must be praised: the carers; the managers; the cleaners and laundry staff; the reception; the kitchen staff; and maintenance man. All of the carers are very friendly and are there for my dad in so many ways....
Colliers Croft at Haydock is a fantastic care home for many, many reasons. All of the staff must be praised: the carers; the managers; the cleaners and laundry staff; the reception; the kitchen staff; and maintenance man. All of the carers are very friendly and are there for my dad in so many ways. They have gone out of their way to settle him in and understand his needs. His meals are specially prepared for his swallowing needs and the food looks delicious. Colliers is always clean, and being kept clean constantly I might add. There are many activities for the residents. The recent gala day was a great success for residents and their families thanks to the hard work of the staff. There is a lovely family feel at Colliers, so that from the minute you enter, to leaving, you feel very welcome - like it's your own home. My dad is very happy there as he knows he has 24 care and support. Colliers Croft gives high quality care to its residents in luxury surroundings. Thank you all so much!!
Thank you so much for your incredibly kind and thoughtful review. We are truly grateful that you took the time to share your experience of Colliers Croft.It means a great deal to hear how well your dad has settled in and that you feel confident in the care and support he is receiving. We are...
Thank you so much for your incredibly kind and thoughtful review. We are truly grateful that you took the time to share your experience of Colliers Croft.It means a great deal to hear how well your dad has settled in and that you feel confident in the care and support he is receiving. We are especially pleased that the team across all departments - from care and kitchen staff to reception and maintenance - have helped to make Colliers feel like a welcoming and safe home for your Dad and his family.Ensuring each resident is treated with dignity, respect, and personalised care is at the heart of everything we do, and it's wonderful to know that this has made a difference for your dad.Thank you again for your support.Kind regards - Operations Director
Making the decision to place our dad in a care home was incredibly difficult, but we were reassured by the manager and staff that it would be the right choice for his dignity and well-being. Unfortunately, the last six months of his care at...
Given our experience, we cannot recommend this care home to anyone's loved ones.
We always aim to provide the most individualised care possible. However, we are a residential care home and do not have nurses on staff. We assess referrals to ensure we can meet the individuals needs. Sometimes, a residents condition can deteriorate faster than expected, and they then require...
We always aim to provide the most individualised care possible. However, we are a residential care home and do not have nurses on staff. We assess referrals to ensure we can meet the individuals needs. Sometimes, a residents condition can deteriorate faster than expected, and they then require nursing care. When that happens, we contact the Local Authority, who begin the process of arranging a move to a nursing home. We have no control over the speed of this transfer, which is managed entirely by the Local Authority and can, regrettably, take months. There are times we may not meet the high standards we set for ourselves. When this happens, we apologise and use the feedback to make necessary improvements. We understand how upsetting the situation with Mr Ss father has been for him and his family. We offer our sincere apologies to Mr S and his family and genuinely wish them all the best for the future. Alison Brownbill, Operations Director
This care home has a special work team, over the three years my father has been here, there has been staff changes, I feel they now have it right, the event team are brilliant and encourage my dad to participate in games quizzes etc. The care staff are friendly and very caring and go above and...
This care home has a special work team, over the three years my father has been here, there has been staff changes, I feel they now have it right, the event team are brilliant and encourage my dad to participate in games quizzes etc. The care staff are friendly and very caring and go above and beyond to ensure that the residents are looked after. My dad always says to me 'it's lovely here, they look after me', that says it all for me and my family, it was a hard decision to put Dad into care but so right for my dad, he has thrived with the company and care.
Thank you so much for your review. It means a great deal to know that your dad feels happy, safe, and well cared for at Colliers Croft.We understand how difficult the decision to move a loved one into care can be, so hearing that your dad has thrived and feels so positively about his home with us...
Thank you so much for your review. It means a great deal to know that your dad feels happy, safe, and well cared for at Colliers Croft.We understand how difficult the decision to move a loved one into care can be, so hearing that your dad has thrived and feels so positively about his home with us is incredibly rewarding for our whole team.We're especially pleased to hear your comments about our care and events teams - they work with dedication and compassion to make each day meaningful, and feedback like yours is a wonderful reminder of why we do what we do.Thank you again for your continued support. It's a privilege to care for your dad.Warm regards, Operations Director
Her room is warm, clean, comfortable and safe. The home itself is bright and airy with pleasant dining and lounge facilities as well as quiet rooms. The staff are responsive to all her needs and assist with all aspects of daily living. I have found all...
Her room is warm, clean, comfortable and safe. The home itself is bright and airy with pleasant dining and lounge facilities as well as quiet rooms. The staff are responsive to all her needs and assist with all aspects of daily living. I have found all staff members to be friendly, responsive and supportive - which gives me great comfort. There is easy and open communication with everyone from the manager to reception. The senior carers provide regular updates and will rapidly respond to any concerns or care needs. Weekly ward rounds are provided by the local GP practice which offers a high standard of medical care, fully supported and implemented by the care home staff. Weekly hairdressing and monthly podiatry are also available. Although Mum doesn't choose to join in with activities, there are several options available. Mum's only complaint is the quality of food; this has been addressed by direct communication with the kitchen staff.
Thank you so much for taking the time to leave such a detailed and thoughtful review.We are delighted to hear that your mum feels safe, comfortable, and well cared for. Providing peace of mind to families is important to us, so it's very encouraging to know you feel reassured by the care and...
Thank you so much for taking the time to leave such a detailed and thoughtful review.We are delighted to hear that your mum feels safe, comfortable, and well cared for. Providing peace of mind to families is important to us, so it's very encouraging to know you feel reassured by the care and communication from our team.We're also pleased that you value the regular GP visits, hairdressing and podiatry services, and the range of available activities we offer.Regarding your mum's concerns about the food, we truly appreciate you bringing this to our attention. We've had conversations with both your mum and you to better understand her preferences, and have worked closely with our kitchen team to ensure her individual tastes and dietary needs are taken into account going forward.Thank you again for your feedback and for your continued trust in us. We're always here to listen and improve wherever we can.Kind regards,Operations Director
Happy with care and support mum is having. On more lucid moments and today mum has said she likes it here. Dad always comments about how nice the staff are. For me, staff always nice and helpful and always answer any queries and happy to help.
Happy with care and support mum is having. On more lucid moments and today mum has said she likes it here. Dad always comments about how nice the staff are. For me, staff always nice and helpful and always answer any queries and happy to help.
Thank you so much for taking the time to share your experience and kind words. We are delighted to hear that your mum feels comfortable and well supported here, and that your dad and your family have positive impressions of our staff. Our team works hard to create a welcoming and caring...
Thank you so much for taking the time to share your experience and kind words. We are delighted to hear that your mum feels comfortable and well supported here, and that your dad and your family have positive impressions of our staff. Our team works hard to create a welcoming and caring environment, and it's heart-warming to know that their dedication is appreciated. It's always a pleasure to assist with any queries and ensure you feel confident in the care we provide. Thank you again for your trust and feedback.
The care home itself was clean, bright, and airy, it was the personal hygiene that did it for me. When we went to look around we were told they had the odd days out and activities, but I saw none of this. My husband was looking very neglected and smelly. I was told he would not go in the shower, I...
I informed his social worker who in turn informed the council who will be looking into my complaint. The care home knew I was very upset and angry the way my husband was looked after. It goes without saying I would never recommend Colliers Croft.
We were upset when we read your review and apologise unreservedly for the upset we have caused. I have spoken with the registered manager and all relevant staff about your complaint and gone through this with them point by point. We have had staff meetings with all relevant staff where it has been...
We were upset when we read your review and apologise unreservedly for the upset we have caused. I have spoken with the registered manager and all relevant staff about your complaint and gone through this with them point by point. We have had staff meetings with all relevant staff where it has been made very clear to them that the issues you describe are unacceptable and certainly do not reflect the high standards that we aspire to. The staff member who spoke to you about your husband's accident obtained this information from a staff member who was in the vicinity when it occurred. We requested an appointment from your husband's GP, but as he was outside of their area, they were unable to visit. As he was on respite care with us we don't know why he was removed from their list. Once again, please accept our apologies. Thank you for your complaint - this will be used as a way of monitoring where and why we have fallen short and enable us to continuously improve our standards.
Having made the difficult decision for my Dad to go into a care home, I knew entering the home and meeting the manager that I knew I couldn't have chosen a better home. My Dad has settled in quickly and feels safe. Management and staff are wonderful and go the extra mile for their residents....
One of a kind which is hard to find.
We are so pleased to hear that you're happy with your choice of Home and that Dad has settled in quickly and feels safe and comfortable. We take pride in going the extra mile for our residents both with regard to the meals provided and the environment. Thank you for your kind comments, they mean a lot to us and will be shared with our staff.
Our Grandad was cared for at Collier's for almost 12 months until he passed away in May at the age of 92. Colliers was always our first choice after looking at many homes in the area. He went on the waiting list and when we got the call for a space being available we jumped at the chance. He had...
We thank you from the bottom of our hearts for making this last year the best it could be for Grandad.
A huge thank you to all staff involved in Mum’s care. They really do go above and beyond. Mum regards Colliers Croft as her home and is obviously comfortable, happy and very well cared for. As a family, we are kept fully up to date and always feel included in all aspects of Mum’s care and...
A huge thank you to all staff involved in Mum’s care. They really do go above and beyond. Mum regards Colliers Croft as her home and is obviously comfortable, happy and very well cared for. As a family, we are kept fully up to date and always feel included in all aspects of Mum’s care and well-being. Yesterday the home arranged a valentines soirée for residents and their friends/families. The home was beautifully decorated and residents had been fully involved in Valentine’s Day-related activities prior to the event. A singer/ukelele player provided the entertainment and was very well received with everyone singing, clapping and thoroughly enjoying themselves. It was a joy to see and was wonderful to have the opportunity to share precious moments like these with Mum. Thank you, Colliers Croft, for all you do; it is very much appreciated.
Thank you for your lovely compliments. They will be passed on to the team at Colliers and are sure to give them all a boost knowing their hard work is being recognised.
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Kerry works tirelessly to make sure everything runs smoothly, that all her staff are...
Kerry is our lovely Registered Manager at Colliers CroftKerry works tirelessly to make sure everything runs smoothly, that all her staff are supported and offering the best possible care and of course that our residents are comfortable, happy and well cared for.
Her door is always open and she's always happy to help - so please do call her or arrange a visit to come and see her if you have any questions, need advice or would like to chat about life at Colliers Croft.
The care home lists weekly fees per person of £1,375 for residential care (respite of £1,375) and of £1,375 for residential dementia care (respite of £1,375). Funding accepted: Self-Funding (Private), Local Authority with Top-up.
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 62 Single Rooms.
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
2.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Colliers Croft to verify any information. View our terms and conditions. Colliers Croft has an Enhanced Service -what an Enhanced Service includes.