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Colliers Croft

161 Clipsley Lane, Haydock, St Helens, Merseyside WA11 0JG
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Colliers Croft, St Helens
Colliers Croft, St Helens
Colliers Croft, St Helens

At Highpoint Care, their ethos is clear: providing exceptional standards of care in beautiful surroundings designed to optimise the quality of life of all their residents. Highpoint's purpose is to change the perception of adult residential care, demonstrating it's possible to provide a homely, caring environment in which their lovely residents are happy, comfortable and secure.

Colliers Croft offers residential and dementia care to up to 60 older people. The modern...  

Care Provided by Colliers Croft

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,375 - £1,375£1,375 - £1,375
Residential Dementia Care£1,375 - £1,375£1,375 - £1,375

Contact Colliers Croft to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Alison Brownbill(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Visiting

  • Operate a protective meal time. Visitors are still welcome to visit during meal times however they will be asked to refrain from visiting the dining areas.

Parking

  • Visitors car park in the grounds of the home, if this if full there is space on the road just outside the home.

Colliers Croft Reviews (29)

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9.0

Colliers Croft has a Review Score of 9.0 (9.003) out of 10, based on 14 reviews in the last 2 years. Over all time Colliers Croft has 29 reviews.

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Review from Geoffrey W (Cousin of Resident) published on 16 February 2026 Submitted via Website
Overall Experience
My visit began by getting a warm friendly welcome from the receptionist who always answers any question l may have
I find my cousin very happy as always in her room or with other residents attending an activities room and the home is always spotlessly clean
She is very happy here and is well looked after by all of the staff from the carers to the people who cook her meals and wash her clothes and all other staff
She settled in very quickly and has made some lovely friends

I was welcomed in by the receptionist and she always bids me a farewell on leaving

Reply from ALISON Brownbill, Operations Director at Colliers Croft
Dear Geoffrey,
Thank you very much for your kind and thoughtful review.
We are delighted to hear how happy your cousin is and how well she has settled in. It's wonderful to know she has made lovely friends, enjoys the activities, and feels comfortable both in her room and around the home.

Your...  

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Review from Les H (Son of Resident) published on 30 December 2025 Submitted via Website
Overall Experience

My mum has been in the care of Colliers Croft for several years now, and the most important factor for us is that she genuinely enjoys living there. She would certainly let us know if she didn't.

The home itself is modern, clean, and very well equipped. The food is excellent, with a wide variety on offer - on some occasions we even find our own mouths watering at the culinary delights being served.

As mentioned, her happiness is our top priority, closely followed by the kindness and attentiveness of the staff. This is hugely important, as the days can be long, and knowing that staff personalities and service are consistently warm and caring reassures us enormously that she is safe, comfortable, and happy.

Reply from Alison Brownbill, Operations Director at Colliers Croft
Dear Les,
Thank you for taking the time to share such a positive review.

We are pleased to hear that your mum continues to enjoy living at Colliers Croft. Knowing that she is happy and feels at home with us is the greatest reassurance we could ask for, and it means a great deal that you feel...  

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Review from Carol C (Wife of Resident) published on 9 December 2025 Submitted via Website
Overall Experience
My husband has recently moved into this Care Home & everything couldn't have gone smoother from choosing his room to the Staff & Management helping him to settle into a new routine. Nothing has been too much trouble.
With all the help my husband settled quickly in his new home.
The Staff are so friendly & approachable.

I feel very happy in making this choice for my darling husband.

Reply from Alison Brownbill, Operations DIrector at Colliers Croft
Dear Carol,
Thank you for sharing your review. We're so pleased to know that your husband's move into Colliers Croft has been a positive experience for both of you. Settling into a new environment can be a big step, and it's lovely to hear that the process felt smooth and well-supported.

Our...  

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Review from Amanda C (Daughter of Resident) published on 8 December 2025 Submitted via Postal Card
Overall Experience

My mum has been in Colliers Croft for just over 2 years now and always been happy with her care! The last couple of months they have excelled! My mum had terrible pressure sores. The staff and outside staff (nurses and practitioners) helped my mum with great care and she has now recovered amazingly. Thanks to all concerned.

Reply from ALISON Brownbill, Operations DIrector at Colliers Croft
Dear Amanda,
Thank you so much for taking the time to share your review. It is lovely to hear that your mum has been happy during her two years with us, and it means a great deal to know that you have confidence in the care she receives.

Our team, along with the visiting nurses and practitioners,...  

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Review from Garry L (Son of Resident) published on 3 December 2025 Submitted via Website
Overall Experience
The whole experience and care at Colliers is first class. From initial assessment, the communication and advice has been so helpful. I would not hesitate to recommend the home to other people.

The care staff and management are very professional and so attentive to the residents.

Reply from Alison Brownbill, Operations Director at Colliers Croft
Dear Garry,
Thank you for taking the time to share your review. We are delighted to hear that your experience with Colliers Croft has been first class, and that our communication, support, and advice have been helpful from the very beginning.

Our care team and management work hard to provide...  

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Review from C W (Daughter of Resident) published on 24 September 2025 Submitted via Website
Overall Experience
We took the very difficult decision to move mum into care due to her level of dementia and wandering.
As a family, we are very happy to see mum happy and safe in her surroundings.
She absolutely loves her room and adores the staff. The staff team from the cleaning staff to the management are all friendly chatty and very helpful.
Mum is enjoying activities and mixing with her peers after many many years of living alone.

I can't thank the staff team enough for everything they do.

Reply from Katherine Patel, Managing Director at Colliers Croft

Thank you so much for your heartfelt review. We understand how difficult the decision to move a loved one into care can be, and were truly honoured that you entrusted us with your mums wellbeing. Its wonderful to hear that shes settled in happily, enjoying her room, the activities, and the company...  

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Review from Deborah P (Daughter of Resident) published on 13 August 2025 Submitted via Website
Overall Experience

Considering this care home charges £4,600 a month the cleanliness and condition of my Fathers room and bed sheets were a disgrace. No bin in the room, fridge never turned on...ever... his clothes went missing, often I found him in other people's clothes and underwear and I have lost count the amount of times he had no socks on! We were told by the Manager that if his dementia got worse he would always have a home there and they would never move him, absolute lies. Our Father fell in their care, thus having to have a partial hip replacement and ended up in Hospital. We were then informed by email by the manager to collect his things and find him another home as they don't have the facilities to look after him since his fall. As a family we have been let down by Colliers Croft, not by the staff but by the management system. Our Father isn't aware he will be moving to a new home, we are praying that this will not be too upsetting for him.

Reply from Alison Brownbill, Operations Director at Colliers Croft

Please allow me to apologise unreservedly for the concerns you've raised. We haven't performed to the standards we set and I will address this with the relevant people. Unfortunately I cannot agree that the Manager said your father would have a home for life. Whilst that is what we hope, we aren't...  

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Review from Joanne L (Niece of Resident) published on 6 August 2025 Submitted via Website
Overall Experience
On entering the premises we were greeted by a warm and friendly lady. We came to visit my auntie with my terminally ill mother. She went above and beyond to help me and my sister navigate, my now wheelchair bound mother. She directed us to my auntie with compassion and empathy This may be the last time that the sisters will be together. At the end of the visit, this lovely lady appeared again chatting to my auntie and mother like she knew them. Can't thank her enough for this heart warming

visit. Shes a credit to you. Many thanks

Reply from Alison Brownbill, Operations Director at Colliers Croft
Thank you so much for taking the time to share your touching review. We are deeply moved by your kind words and are truly grateful that you chose to share such a special and emotional moment with us.

It was our absolute privilege to welcome you, your sister, and your mother to Colliers Croft....  

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Review from Rachel O (Daughter of Resident) published on 5 August 2025 Submitted via Website
Overall Experience

Colliers Croft at Haydock is a fantastic care home for many, many reasons. All of the staff must be praised: the carers; the managers; the cleaners and laundry staff; the reception; the kitchen staff; and maintenance man. All of the carers are very friendly and are there for my dad in so many ways. They have gone out of their way to settle him in and understand his needs. His meals are specially prepared for his swallowing needs and the food looks delicious. Colliers is always clean, and being kept clean constantly I might add. There are many activities for the residents. The recent gala day was a great success for residents and their families thanks to the hard work of the staff. There is a lovely family feel at Colliers, so that from the minute you enter, to leaving, you feel very welcome - like it's your own home. My dad is very happy there as he knows he has 24 care and support. Colliers Croft gives high quality care to its residents in luxury surroundings. Thank you all so much!!

Reply from ALISON Brownbill, Operations DIrector at Colliers Croft

Thank you so much for your incredibly kind and thoughtful review. We are truly grateful that you took the time to share your experience of Colliers Croft.It means a great deal to hear how well your dad has settled in and that you feel confident in the care and support he is receiving. We are...  

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Review from S S (Son of Resident) published on 23 July 2025 Submitted via Website
Overall Experience
A Heartbreaking Experience at Colliers Croft Care Home
Making the decision to place our dad in a care home was incredibly difficult, but we were reassured by the manager and staff that it would be the right choice for his dignity and well-being. Unfortunately, the last six months of his care at Colliers Croft turned into a nightmare for both him and our family due to severe neglect. He lost over 2 stone in weight due to being confined to bed for a six weeks period due to the unavailability of lifting aids. This lack of equipment delayed necessary movement and care when this should have been provided in a timely manner. As a result, we had no choice but to transfer him to a nursing home because of his rapid deterioration. We have since submitted formal complaints to the CQC St Helens, safeguarding authorities, and quality regulators regarding the unacceptable conditions and mismanagement we witnessed.

Given our experience, we cannot recommend this care home to anyone's loved ones.

Reply from ALISON Brownbill, Operations DIrector at Colliers Croft

We always aim to provide the most individualised care possible. However, we are a residential care home and do not have nurses on staff. We assess referrals to ensure we can meet the individuals needs. Sometimes, a residents condition can deteriorate faster than expected, and they then require...  

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Review from M W (Daughter of Resident) published on 18 July 2025 Submitted via Postal Card
Overall Experience

This care home has a special work team, over the three years my father has been here, there has been staff changes, I feel they now have it right, the event team are brilliant and encourage my dad to participate in games quizzes etc. The care staff are friendly and very caring and go above and beyond to ensure that the residents are looked after. My dad always says to me 'it's lovely here, they look after me', that says it all for me and my family, it was a hard decision to put Dad into care but so right for my dad, he has thrived with the company and care.

Reply from ALISON Brownbill, Operations DIrector at Colliers Croft

Thank you so much for your review. It means a great deal to know that your dad feels happy, safe, and well cared for at Colliers Croft.We understand how difficult the decision to move a loved one into care can be, so hearing that your dad has thrived and feels so positively about his home with us...  

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Review from Jacqueline H (Daughter of Resident) published on 16 July 2025 Submitted via Website
Overall Experience
Mum has been a resident here for 16 months.

Her room is warm, clean, comfortable and safe. The home itself is bright and airy with pleasant dining and lounge facilities as well as quiet rooms. The staff are responsive to all her needs and assist with all aspects of daily living. I have found all staff members to be friendly, responsive and supportive - which gives me great comfort. There is easy and open communication with everyone from the manager to reception. The senior carers provide regular updates and will rapidly respond to any concerns or care needs. Weekly ward rounds are provided by the local GP practice which offers a high standard of medical care, fully supported and implemented by the care home staff. Weekly hairdressing and monthly podiatry are also available. Although Mum doesn't choose to join in with activities, there are several options available. Mum's only complaint is the quality of food; this has been addressed by direct communication with the kitchen staff.

Reply from ALISON Brownbill, Operations DIrector at Colliers Croft

Thank you so much for taking the time to leave such a detailed and thoughtful review.We are delighted to hear that your mum feels safe, comfortable, and well cared for. Providing peace of mind to families is important to us, so it's very encouraging to know you feel reassured by the care and...  

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Review from M H (Daughter of Resident) published on 3 December 2024 Submitted via Website
Overall Experience

Happy with care and support mum is having. On more lucid moments and today mum has said she likes it here. Dad always comments about how nice the staff are. For me, staff always nice and helpful and always answer any queries and happy to help.

Reply from Alison Brownbill, Operations Director at Colliers Croft

Thank you so much for taking the time to share your experience and kind words. We are delighted to hear that your mum feels comfortable and well supported here, and that your dad and your family have positive impressions of our staff. Our team works hard to create a welcoming and caring...  

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Review from T J (Wife of Resident) published on 1 August 2024 Submitted via Postal Card
Overall Experience
The care home itself was clean, bright, and airy, it was the personal hygiene that did it for me. When we went to look around we were told they had the odd days out and activities, but I saw none of this. My husband was looking very neglected and smelly. I was told he would not go in the shower, I personally showered him myself on 2 occasions. One of the staff told me my husband packed his suitcase after the evening meal every night and walked around with it. I immediately brought it home with me one evening he was sitting in the corridor with his meal in front of him. He had been sitting there for an hour. I received a phone call at 7 AM to inform me there had been an incident at 1:30 that morning, but he was fine, the nurses had been out and dressed his wound, and he had cut his arm. She described in detail how it happened and I would like to know how she knew this as my husband was in his bedroom and she was down the corridor in her office. They put my husband on their doctor's list, I only found out after about 2 weeks as I rang our doctor to book for a blood test for him as he has had cancer and is still being monitored but was unable to do this as he had been removed from our doctor's list. I contacted the cancer team and they sorted it for him and told your people they had no right to do this.

I informed his social worker who in turn informed the council who will be looking into my complaint. The care home knew I was very upset and angry the way my husband was looked after. It goes without saying I would never recommend Colliers Croft.

Reply from Alison Brownbill, Operations Director at Colliers Croft

We were upset when we read your review and apologise unreservedly for the upset we have caused. I have spoken with the registered manager and all relevant staff about your complaint and gone through this with them point by point. We have had staff meetings with all relevant staff where it has been...  

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Review from P W (Daughter of Resident) published on 11 July 2024 Submitted via Postal Card
Overall Experience
Having made the difficult decision for my Dad to go into a care home, I knew entering the home and meeting the manager that I knew I couldn't have chosen a better home. My Dad has settled in quickly and feels safe. Management and staff are wonderful and go the extra mile for their residents. Nothing is too much trouble. The food is delicious and varied.
The home is modern, bright, and very welcoming.
He loves to help in the gardens and takes pride in his home.
The owners and staff have made it into an outstanding home.

One of a kind which is hard to find.

Reply from Kerry Baddley, Registered Manager at Colliers Croft

We are so pleased to hear that you're happy with your choice of Home and that Dad has settled in quickly and feels safe and comfortable. We take pride in going the extra mile for our residents both with regard to the meals provided and the environment. Thank you for your kind comments, they mean a lot to us and will be shared with our staff.

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Review from Lesley H (Granddaughter of Resident) published on 1 July 2024 Submitted via Website
Overall Experience
Our Grandad was cared for at Collier's for almost 12 months until he passed away in May at the age of 92. Colliers was always our first choice after looking at many homes in the area. He went on the waiting list and when we got the call for a space being available we jumped at the chance. He had never settled elsewhere but did immediately so here. It was home! When Grandad was moving in, we were told they weren't just there to care for him, but for us as a family. This is so true. All the staff on Floor 1 supported us just as much as Grandad. Kept us informed along the way and hugged us when things got tough. The team and residents are like a family and this shows in the level of care they provide. Not just the carers, but this extends to the entertainment team, the cleaners, cooks, maintenance - everyone.

We thank you from the bottom of our hearts for making this last year the best it could be for Grandad.

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Review from J B (Daughter of Resident) published on 27 February 2024 Submitted via Website
Overall Experience

A huge thank you to all staff involved in Mum’s care. They really do go above and beyond. Mum regards Colliers Croft as her home and is obviously comfortable, happy and very well cared for. As a family, we are kept fully up to date and always feel included in all aspects of Mum’s care and well-being. Yesterday the home arranged a valentines soirée for residents and their friends/families. The home was beautifully decorated and residents had been fully involved in Valentine’s Day-related activities prior to the event. A singer/ukelele player provided the entertainment and was very well received with everyone singing, clapping and thoroughly enjoying themselves. It was a joy to see and was wonderful to have the opportunity to share precious moments like these with Mum. Thank you, Colliers Croft, for all you do; it is very much appreciated.

Reply from Kishan Patel, Business Development Manager at Colliers Croft

Thank you for your lovely compliments. They will be passed on to the team at Colliers and are sure to give them all a boost knowing their hard work is being recognised.

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Review from Mona Y (Wife of Resident) published on 15 February 2023 Submitted via Website
Overall Experience
I would like to take the opportunity to express my admiration for the staff at Colliers Croft. Especially, at this point in time, for the staff on Maple Floor who face very difficult and unpredictable situations every day.
I visit at different times/days and have been amazed at the patience, love, and respect shown to the residents who present the most difficulties of this terrible disease dementia.

My thanks to all staff at Colliers in whatever role you are employed.

Reply from Kishan Patel, Business Development Manager at Colliers Croft
Thank you for your lovely words, Mona, they really are appreciated.

The message will be passed on to the team at Colliers and to the staff working hard on Maple Floor.

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Review from Wendy W (Daughter of Resident) published on 15 November 2022 Submitted via Website
Overall Experience
My mum has been a resident at Colliers Croft Care Home for a year due to needing residential dementia care.

We have been very happy and satisfied with the care she receives and the dignified manner in which she is treated. There's always lots of laughter when we visit, Mum appears genuinely happy, well-dressed and cared for. They are quick to respond to any medical needs and keep on top of any issues. The food is varied and delicious. So pleased and relieved we chose Colliers Croft for Mum's care.

Reply from Kishan Patel, Business Development Manager at Colliers Croft
Hello Wendy,

Thank you for your complimentary words, they will give everyone at Colliers a boost - comments like this make all the hard work worthwhile!

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Review from D C (Daughter of Resident) published on 28 September 2022 Submitted via Website
Overall Experience

The care my mother has received has been excellent. All the staff, from the manager, deputies, seniors, carers, cleaners and catering staff, are so caring and understanding of my mother's needs. She is treated with dignity and respect at all times. I would definitely recommend Colliers Croft Care Home to other members of the public who are looking for a home for their loved ones. A big thank you to all the wonderful staff.

Reply from Kishan Patel, Business Development Manager at Colliers Croft
Hi Deborah,

Thank you for your kind words, they're really appreciated. Everyone is absolutely delighted with five stars across the board.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 February 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Colliers Croft.

Upcoming Events

There are no upcoming events for Colliers Croft.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Colliers Croft.

Accreditations

There are no accreditations posted yet for Colliers Croft.

Meet the Team (1)

Kerry Baddley-Lomax
Kerry Baddley-LomaxJob Title:Registered Manager
Kerry is our lovely Registered Manager at Colliers Croft

Kerry works tirelessly to make sure everything runs smoothly, that all her staff are supported and offering the best possible care and of course that our residents are comfortable, happy and well cared for.

Her door is always open and she's always happy to help - so please do call her or arrange a visit to come and see her if you have any questions, need advice or would like to chat about life at Colliers Croft.

Frequently Asked Questions about Colliers Croft

What types of Care is Colliers Croft registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Colliers Croft have?

There are 62 Single Rooms.

What are the Facilities & Services at Colliers Croft?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Colliers Croft to the centre of St Helens?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Colliers Croft to verify any information. View our terms and conditions. Colliers Croft has an Enhanced Service -more info.