Colliers Croft

161 Clipsley Lane, Haydock, St Helens WA11 0JG
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9.2 28 Reviews
  • Colliers Croft, St Helens
At Highpoint Care, their ethos is clear: providing exceptional standards of care in beautiful surroundings designed to optimise the quality of life of all their residents. Highpoint's purpose is to change the perception of adult residential care, demonstrating it's possible to provide a homely, caring environment in which their lovely residents are happy, comfortable and secure.

Colliers Croft offers residential and dementia care to up to 60 older people. The modern complex is situated in the village of Haydock, St Helens, close to local shops and amenities including a leisure centre.

Every one of their bedrooms includes an en-suite bathroom, a flat-screen television with Freeview and a DVD player, WiFi, a mini-fridge and a telephone point. Other features of Damfield Gardens include: lounges and dining areas, a hair salon, a cinema room, a pub and a café.

Activities coordinators arrange meaningful activities to entertain and stimulate residents, please see on the website and Facebook page: @highpointcareltd.

All meals and refreshments are prepared to meet good nutrition standards and individual dietary requirements, with the kitchen also having a five star hygiene rating.
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Care Provided by Colliers Croft

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1265 – £1265
  • Self-Funded Residential Dementia Care: £1265 – £1265
  • RESPITE Self-Funded Residential Care: £1265 – £1265
  • RESPITE Self-Funded Residential Dementia Care: £1265 – £1265

These prices are only a guideline, please contact Colliers Croft to find out the exact price for your requirements.

Contact Colliers Croft to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Colliers Croft to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alison Brownbill (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Operate a protective meal time.
    Visitors are still welcome to visit during meal times however they will be asked to refrain from visiting the dining areas.

Parking

  • Visitors car park in the grounds of the home, if this if full there is space on the road just outside the home.

Colliers Croft Reviews (28)

9.2

Colliers Croft has a Review Score of 9.2 (9.206) out of 10, based on 16 reviews in the last 2 years.
Over all time Colliers Croft has 28 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Colliers Croft
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Total of 28, showing 21-28
Review from Hayley J (Daughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in this care home for nearly 12 months, after being admitted originally as respite and then made a permanent resident. In this time he has shown some very challenging behaviour which has been difficult to deal with as his daughter. The staff have been amazing with him, they have adapted
to him and know how to deal with him. The deputy managers are always on hand to speak to and have been very reassuring. My dad is food obsessed and the home have happily organised that he has his favourite meal every day! Thank you so much for the care you give him, and us as a family!
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Review from Janet R (Daughter of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at Colliers Croft Care Home for just over twelve months now after moving there during Covid for respite. Mum has settled so well, she will now be there as her permanent home.
Mum loves the food and all the staff and thoroughly enjoys the entertainment and bingo etc.
The hairdresser
does their hair once a week and she really enjoys the pampering.
Nothing is too much trouble for any of the staff and they all treat Mum with utmost care and respect.
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Review from Pauline N (Daughter of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum spent the last 2 years of her life at Colliers Croft, having stayed there a short time for respite on a previous occasion.
I can only say that the care given to my Mum, from moving in until the day she passed away, was exceptional.
She initially enjoyed taking part in the activities and socialising
at meal times but sadly such is the nature of frailty and dementia her needs and the things she enjoyed changed over time. The staff always ensured that the care provided reflected this fact. Continual assessment of care needs means that any developing issues are quickly remedied.
The management team are always on hand to listen and support, and any concerns are immediately addressed. They also work closely with the wider multi-disciplinary team to provide seamless and effective care.
The senior care team and all the care staff are angels in my opinion and came to be regarded almost as family.
In addition I cannot praise highly enough the end of life care provided to my Mum.
Outstanding!
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Review from Karen C (Daughter-in-law of Resident) published on 11 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care home on every level. Staff are really friendly and approachable whilst being extremely professional. Spotless clean home. Residents have various activities on offer to them throughout the week. The staff takes care of my Mother in Law brilliantly and they allow us to enjoy ourselves
as well, for which we are very grateful. Whilst it is not the cheapest of homes it is certainly one of the best.
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Review from J M (Daughter of Resident) published on 7 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident since June 1919. The first eight weeks were very difficult getting Mum to settle in her new environment. The staff were amazing and very patient and caring with Mum when she was quite agitated and aggressive. Staff worked closely with myself and other family members to encourage
Mum to settle, which thankfully paid off as Mum is very happy and content now which is such a relief to us. I cannot speak highly enough about the care home and the staff and would not hesitate to recommend to others.
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Review from P S (Niece of Resident) published on 4 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has lived here at Colliers Croft for the past 12-months and has been cared for better - than had I still been doing it myself.
The carers are extremely kind and patient; her room is clean and bright, the food is lovely, always freshly cooked and appetising.
All her needs are being met, her
feet are better than when I was looking after them, her medicines are administered safely and regularly. I am always kept involved in her care plan.
We are encouraged to phone/visit as often, and whenever we can take Auntie out, meeting up with family/friends and follow her love of watching Rugby.
The staff know what is important to her; consequently, her bedroom window - was decorated for a special match.
She is able to receive Holy Communion every week and that little service is really important to her.
The hairdressing salon also helps as she has always looked after her appearance and is aware if she doesn't feel smart.
During the lockdown, Colliers put residents needs first, closing prior to Governments advice and are providing clear regular communications.
I never feel like I'm asking too much!
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Review from Maureen T (Daughter of Resident) published on 12 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother aged 95 lived happily at Colliers Croft for 2 and a half years before she died. When visiting weekly,I usually found Mum at activities or in the resident's lounge. The activities were very varied. All areas of the Home were spotlessly clean and well maintained. Personal clothes were very frequently
washed and returned to the wardrobes. There were colourful and interesting displays along the corridors on various themes.
The carers always treated the residents with respect, patience and with a positive, helpful attitude. Because of the timings of my visits, I saw lunch and tea being served and the food was nutritious, well cooked and appetising. Mum always said the carers were very kind and helpful to her. I had confidence in the way she was being looked after and we were kept well informed as to her wellbeing especially when she began to deteriorate. At the end of her life, I was very pleased with the care she had received and that we had chosen such a lovely Home for her.
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Review from AK (Granddaughter of Resident) published on 17 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful home which is kept immaculately clean, the staff are amazing with my grandma and have helped make her life as enjoyable as it can be. Always lots of activities on if that's what you like. They seem to genuinely care about the residents. Nowhere is as perfect as your own home but it's without
doubt the nearest we can get to it. We feel comfortable with leaving her knowing she will be well cared for when we can't be with her. The food is really nice and freshly prepared not processed rubbish. We must have looked at over 20 places and without doubt this was top of the list, I wouldn't hesitate to recommend.
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Current Review Score: 9.2 (9.206)

Overview of Review Score

The Review Score of 9.2 (9.206) out of 10 for Colliers Croft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.356 for Colliers Croft is calculated as follows: ( (143 Excellents x 5) + (15 Goods x 4) + (8 Satisfactorys x 3) + (8 Poors x 2) + (17 Very Poors x 1) ) ÷ 191 Ratings = 4.356
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Colliers Croft is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Kerry

Kerry Baddley-Lomax

Job Title: Registered Manager

Kerry is our lovely Registered Manager at Colliers Croft
Kerry works tirelessly to make sure everything runs smoothly, that all her staff are supported and offering the best possible care and of course that our residents are comfortable, happy and well cared for.


Her door is always open and she's always happy to help - so please do call her or arrange a visit to come and see her if you have any questions, need advice or would like to chat about life at Colliers Croft.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Colliers Croft to verify any information. View our terms and conditions. Colliers Croft has an Enhanced Service - more info.