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Care Home Owned by Horizon Residential Homes Ltd in Cumbria

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Horizon Residential Homes Ltd in Cumbria

Only the locations & reviews in Cumbria for Horizon Residential Homes Ltd are showing below.

View the details of all 2 locations (with 84 reviews) owned by Horizon Residential Homes Ltd

Horizon Residential Homes Ltd Locations in Cumbria (1)

 - Browse 1 Care Home owned by Horizon Residential Homes Ltd in Cumbria
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The Knells Country House
Houghton, Carlisle CA6 4JG 
9.5 17 reviews
The Knells Country House, Carlisle, Cumbria
"All staff at The Knells have provided exemplary care for my mum. Her dignity and respect and her care needs have been addressed and adhered…"   Read all 17 reviews
  • from £1,125 / week
  • 24 Rooms
Location Type Care Home

The Knells House, with over 25 years’ experience in caring for older people, are proud to offer the highest standard of residential and dementia care in a warm and welcoming environment. They provide ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Horizon Residential Homes Ltd Reviews in Cumbria (17)

9.6

Horizon Residential Homes Ltd has a Group Review Score of 9.6 (9.581) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Horizon Residential Homes Ltd must have a Review Score.

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Review of

The Knells Country House

from Anthony T (Son of Resident) published on 5 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff at The Knells have provided exemplary care for my mum. Her dignity and respect and her care needs have been addressed and adhered to at all times, and as a relative I feel that the communications regarding my mum have been excellent from the Manager and her staff.
I have felt involved in mum's
care, and staff have also treated her like their own mum.
The care home has a vibrant and positive feel to it, with excellent activities organisers encouraging relatives to join in daily timetabled activities.
Mum was a resident of The Knells from 2013 until she sadly passed away on 26 May 2026.
I have nothing but praise for The Knells and it's staff.
Reply from J.M, Provider at The Knells Country HouseThank you for your kind words. Caring for your mum over all those years was a privilege and a blessing for us all. She was a truly remarkable lady who, despite the challenges she faced, always managed to smile and bring warmth to those around her. She is greatly missed by everyone at The Knells.
On behalf of the whole team, thank you for your appreciation. We believe it is our duty to ensure that every person in our care is treated with the utmost respect, dignity and compassion. More importantly, we strive to enrich the lives of those who live with us and create a place that truly feels like home.
Having such a supportive and involved family makes all the difference. Together, we create not just a care service, but a genuine home and community and for that we are incredibly grateful.
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Review of

The Knells Country House

from Jane B (Daughter of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just a quick addition to my recent review. The atmosphere in the Knells has lightened considerably under the new management team and it has a really happy feel the moment you're in the door. Thank you to all concerned.
Reply from J.M, Provider at The Knells Country HouseThanks for the review and glad to see the changes made by the management and team is having a really positive effective on the home. There is more to come :-)
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Review of

The Knells Country House

from L J (Wife of Resident) published on 27 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is well looked after and aware of his problems. Also the food is good and there is always something going on.
Reply from J.M, Provider at The Knells Country HouseThank you for your kind feed back on the service we provide to your loved on at The knells. we will certainly look at the ways we can continuously improve the service we provide.
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Review of

The Knells Country House

from Brenda L (Daughter of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with all the care and facilities at The Knells Country House Care home. I couldn't thank all the staff enough for the way they go above and beyond to keep everyone happy. My mother is very happy there.
Reply from J.M, Provider at The Knells Country HouseThank you so much for your positive feedback the team will really appreciate your kind words.
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Review of

The Knells Country House

from J G (Daughter of Resident) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are communicative and friendly. A messaging app is useful tool to relay information and observe residents activities. My Father is well cared for. His needs are catered for and community staff are involved in his care when required.
Reply from J.M, Provider at The Knells Country HouseThank you for your kind words, its our pleasure to care and support your amazing dad
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Review of

The Knells Country House

from Jean D (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad passed away on the 14th of March this year, he was a resident for eight years at The Knells. First he was a resident with my mum, who died six years ago. My dad was 101 years old, in his time at The Kenlls he was treated with respect, dignity and love from the lasses! and the lads in all his
time there. He was as happy as he could be without my mum. His great age was celebrated many times with parties and cakes etc. I believe he lived so long due to being so well looked after at The Knells.
Reply from J.M, Provider at The Knells Country HouseWe all really miss your Dad he was a true legend a great man, the staff even now talk very fondly of him and the lovely memories we have. the team will really appreciate the kind words. Please pop by for a cuppa and cake ;-)
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Review of

The Knells Country House

from Beverley F (Daughter of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Knells has 2 activity coordinators. Since they took up their roles in January 2025 the change in the residents well being has been amazing!
Every day there are 1 to 1 sessions with residents plus planned activities & entertainment throughout the day.
The activities are stimulating & enjoyable
& have improved the physical & mental welfare of the residents.
My mum is so much more engaged with others in the home & us when we visit.
It has transformed the home into a more relaxed happy place for visitors also.
Reply from J.M, Provider at The Knells Country HouseAppreciate your feedback, am really happy to see the activities team have injected a new lease of life into the Residents filling their days with individual and group activities which have enriched there day to day, there is more really cool things to come :-)
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Review of

The Knells Country House

from J H (Daughter of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Knells is a lovely care home where every resident is viewed as an individual and treated with kindness, compassion and dignity. Cannot praise the staff highly enough - all go above and beyond. The activities' team is first class bringing endless cheer and laughter to their packed rota of events
designed to stimulate, entertain and help residents make the most of every day. Food at The knells is also great and plentiful and residents feel very at home here.
Reply from J.M, Provider at The Knells Country HouseMany thanks for you kind review the teams always strive to the do their best to keep our wonderful residents happy, stimulated and safe. really appreciate the feedback :-)
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Review of

The Knells Country House

from Stephen B (Son of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother receives excellent care at the Knells . The carers are without exception attentive and look after her with humour and respect. at all times.
Staff are aways helpful when I visit Iand always feel she is safe in their care.
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Review of

The Knells Country House

from L S (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very very happy with the care my Mother's has recieved since being in The Knells. The atmosphere as soon as you walk in the front door is Friendly and Homely. Truely one of the better homes. Thank you to everyone.
Reply from J.M, Provider at The Knells Country HouseMany thanks for the review the team will really appreciate your lovely feedback on the service they provide
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Review of

The Knells Country House

from O A (Daughter of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is excellent, the carers are all very compassionate and understanding of our mother's needs and personality, treating her with dignity and respect. They always have a ready smile and are upbeat which helps to lift her spirits. The manager and all the staff are very warm and welcoming. The handyman
and cleaner who pop in to say hello and maybe share a joke perks her up. The food which she really enjoys is excellent both in quality and preparation. We cannot fault the care she is receiving in this lovely, warm, safe and friendly environment.
Reply from J.M, Provider at The Knells Country HouseThank you so much for your positive comments. They are greatly appreciated.
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Review of

The Knells Country House

from L F (Daughter of Resident) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There always seems to be staff and managers leaving after a short time, this causes instability among residents as just as they learn to trust a staff member, then they leave. The current staff are excellent I may add.
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Review of

The Knells Country House

from R A (Friend of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited a resident, at her family's request, for several years and have always been impressed by the staff's warmth of welcome. The Knells Country House is one of the most caring and understanding of residents' needs and abilities being fully met. Staff are hard-working, professional and genuinely
caring, essentially they are kind.
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Review of

The Knells Country House

from J T (Daughter of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great levels of care and consideration for my relative throughout. COVID and lockdowns have been draining on all concerned, but the Knells is coming out at the other side with activities on the up and volunteers coming in again. A wonderful Jubilee garden party showed how we are all able to gather together
again; one of many social occasions to come, I hope. Major congratulations to the kitchen staff for their superb food this Sunday.
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Review of

The Knells Country House

from Gerald L (Son of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
As this is mainly a dementia care home it feels like all residents are treated the same. i.e. when a resident asks for a coffee it takes ages to arrive or does not arrive. Staff can be a bit abrupt sometimes.
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Review of

The Knells Country House

from E G (Daughter of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The standard of care is excellent. All staff treat residents with dignity and compassion. Very good ethos in the home. Some lack of consistency re requirements of visitors during the pandemic, eg sometimes asked to wear apron, gloves and mask, other times just mask. Always asked to provide the result
of the lateral flow test, which is reassuring. Considering extreme pressure on staff during the pandemic, I am very grateful for the consistently good care my mother receives.
Reply from Jamil, Provider at The Knells Country HouseThank you for appreciating our service to the residents. We will use your feedback to continuously improve the service we provide to our Residents
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Review of

The Knells Country House

from R R (Daughter of Resident) published on 17 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Activities have been poor during the pandemic. Satisfactory otherwise, but room for improvement.
Reply from J.M, Provider at The Knells Country HouseMany thanks for your kind feedback. We take on board your comment about activities. It's been identified as an area we need to really improve, especially after this awful pandemic. We are in the process of implementing a plan to significantly improve activities inside and outside the home, bringing some much needed physical and mental stimulation to the residents.
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