Cinnabar Support and Living Ltd in Cumbria | 1 Care Home

Review of
Appleby Grange
from J H (Wife of Resident) published on 13 June 2025

Submitted via Website • Report

Overall Experience

My husband moved to Appleby Grange in April 2025 to be closer to myself and the family. My husband suffered with advanced Alzheimer's and we were a little worried that moving him at this stage would have a negative affect on his health. We need not have worried as the Appleby Grange family welcomed

my husband and our family with open arms and cared for my husband with care and compassion. The staff at Appleby Grange showed great respect and cared for my husband in a professional and loving way reassuring us all at every step that this was my husband and our second home and that we were welcome at any time to visit my husband. Sadly our beloved passed away on the 23rd May and the manager and all the staff made sure that my husband's last days were filled with friendship and love, all his favourite music and professional care. Our grateful and heartfelt thanks to manager and all the Appleby Grange family. We will never forget what you did for us all.

Reply from nicola sowerby, Home Manager at Appleby Grange

Thank you for taking the time to submit your review. On behalf of myself and the team I am delighted to receive your kind and positive comments about our home. The team and I strive to make the home as comfortable and happy place for our residents as possible and it is encouraging for us to receive comments such as yours. I am glad we made such a difficult time more comfortable for you and your family .

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from A T (Daughter of Resident) published on 11 June 2025

Submitted via Postal Card • Report

Overall Experience

Having experienced one other care home, we think Appleby Grange is far better and is in the same price band.
The staff kept us informed. My dad was not easy to get on with but the staff seemed to grin and bear it.
Our only minor crisis is the decor. It is a little shabby and the colours are drab;

some brighter shades might be considered.

Reply from nicola sowerby, Home Manager at Appleby Grange

Thank you for taking the time to submit your review and your kind comments. I will pass your lovely feedback to the rest of the team. When we decorate i will take your comments into consideration.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from I A (Wife of Resident) published on 9 June 2025

Submitted via Postal Card • Report

Overall Experience

Early days but so far so good, food very good, attention to dietry needs very good, staff on the whole are on the ball. The outside terrace area needs more attention, (cigarette ends, litter. etc)

Reply from Nicola Sowerby, Home Manager at Appleby Grange

Thank you for taking the time to review our service. We are always a little disappointed if we don't achieve 5 stars in every category, so we would love to have any feedback on how we could improve in the areas where we missed a star. Value for money is always a contentious area, but Appleby, being a fairly remote and rural location has been difficult to staff over recent years and staffing costs are higher than UK averages even though we never use agency staffing. Post-COVID years have also seen all our costs increase disproportionately from UK inflation rates, we have also been affected by the oft-mentioned "cost of living" crisis. As the only nursing home in Eden Valley outside Kendal, we feel we offer incredible value for money. Thank you again for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from J H (Sister-in-law of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and helpful. The home is very clean and the patients are well cared for.

Reply from nicola sowerby, Home Manager at Appleby Grange

Thank you for taking the time to submit your review. On behalf of myself and the team I am delighted to receive your kind and positive comments about our home. The team and I strive to make the home as comfortable and happy place for our residents as possible and it is encouraging for us to receive comments such as yours.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from Gillian B (Daughter of Resident) published on 28 May 2025

Submitted via Postal Card • Report

Overall Experience

Been to family day today which was a lovely experience with excellent food and entertainment. Overall dad is happy in Appleby Grange and well cared for, the staff give that little bit extra to make residents feel at home.

Reply from nicola sowerby, Home Manager at Appleby Grange

Thank you for taking the time to submit your review. On behalf of myself and the team I am delighted to receive your kind and positive comments about our home. The team and I strive to make the home as comfortable and happy place for our residents as possible and it is encouraging for us to receive comments such as yours.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from Lizzie H (Daughter of Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

My dad is treated with dignity and respect. The staff are all very caring and do a great job. The home is always trying to put on activities to keep the residents entertained.

Reply from nicola sowerby, Home Manager at Appleby Grange

Thank you for taking the time to submit a review. I am delighted to hear from you with such kind words and a positive response. It is very encouraging for the staff and myself to receive such warm-hearted comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from Annabel S (Daughter of Resident) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience

A lovely home, welcoming, friendly and very clean, a relaxing atmosphere. Staff are all very friendly, getting us tea and offering snacks if needed, Mums room is calming, homely and clean. When we visit mum is always relaxed and seems very happy and content.

Reply from nicola sowerby, Home Manager at Appleby Grange

Thank you for taking the time to submit a review. I am delighted to hear from you with such kind words and a positive response. It is very encouraging for the staff and myself to receive such warm-hearted comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from M T (Daughter of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been at The Grange for the past twelve months. During that time, she has been treated with care and respect by everyone. Nothing is too much trouble, and we are always greeted by friendly, smiling faces.

Reply from Alister Cook, Director at Appleby Grange

Thank you for taking the time to review our service. We are always a little disappointed if we don't achieve 5 stars in every category, so we would love to have any feedback on how we could improve in the areas where we missed a star. Value for money is always a contentious area, but Appleby, being a fairly remote and rural location has been difficult to staff over recent years and staffing costs are higher than UK averages even though we never use agency staffing. Post-COVID years have also seen all our costs increase disproportionately from UK inflation rates, we have also been affected by the oft-mentioned "cost of living" crisis. As the only nursing home in Eden Valley outside Kendal, we feel we offer incredible value for money. Thank you again for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from Denise P (Friend of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience

It is a lovely place, feels like home from home, not like other care homes I have been to. The staff are all friendly and make you welcome.

Reply from nicola sowerby, Home Manager at Appleby Grange

Thank you for your lovely feedback, I will pass your feedback onto the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from Delphine S (Wife of Resident) published on 19 July 2024

Submitted via Postal Card • Report

Overall Experience

Home from home.

Reply from nicola sowerby, Home Manager at Appleby Grange

Thank you so much for your feedback, much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from Maxine P (Daughter of Resident) published on 16 August 2023

Submitted via Postal Card • Report

Overall Experience

I find the staff very professional. Any concerns are listened to and actioned upon. My Dad has been at the home for 7 months and has not had one pressure sore. The manager is excellent and my Dad relates to her well. My Dad is a hard person to appease, due to his stroke.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from D H (Daughter of Resident) published on 9 June 2023

Submitted via Website • Report

Overall Experience

Our dear mum has been a resident at Appleby Grange since January 2020. It was a difficult decision to entrust her care to others, but after a careful search, we concluded that it was by far the best place for her to be. She has always received and continues to receive, the utmost in care, attention

and above all, love and respect from all the staff, management, carers, nurses, catering staff and housekeeping staff. We are kept fully informed of any ongoing health issues she may have and the food provided is second to none! Unfortunately, she is now rarely able to participate in all the activities but she used to love all the live music on offer every week. We are so grateful we entrusted the care of our lovely Mum, now 97, to the care of all at Appleby Grange.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from Sylvia E (Friend of Resident) published on 5 June 2023

Submitted via Website • Report

Overall Experience

My friend has lived at Appleby Grange since February of this year, she has previously stayed for respite and requested a permanent placement for after Christmas 2022. We have found her to be very well cared for, her room is clean, the bed is made and she is dressed when we visit. She always has a drink

of her choice and is checked upon to ensure she is drinking it. She requires full assistance to eat her meals, which are provided. Her husband often takes the family dog for visits which always gives her pleasure. As her friends, we are always made welcome. We aren’t aware of her meals but are encouraged to bring in additional treats, including fresh fruit and chocolates.

Reply from Shelly Ralph, Home manager at Appleby Grange

Thank you for taking the time to submit a review. I am delighted to hear from you with such kind words and a positive response. It is very encouraging for the staff and myself to receive such warm-hearted comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from Steve H (Friend of Resident) published on 2 June 2023

Submitted via Website • Report

Overall Experience

The staff at Appleby Grange are caring and attentive. They respect the dignity of residents and attend to their needs with helpful enthusiasm whilst also providing a welcoming environment for their visitors.

Reply from Shelly Ralph, Home manager at Appleby Grange

Thank you for taking the time to submit your review and your kind comments. I will pass your lovely feedback to the rest of the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from Andrew W (Husband of Resident) published on 2 June 2023

Submitted via Website • Report

Overall Experience

My wife has been admitted to Appleby Grange suffering from progressive supranuclear palsy, a degenerative form of Parkinson's. As such she requires 24 hour nursing care which we are unable to give her at home.
The care staff are very diligent, answering her calls promptly and helping her in and out

of bed, to the bathroom, dressing her and undressing her and providing her meals. My wife requires feeding as she can no longer feed herself so the carers take on this task. They do all these tasks with a smile despite the fact that Hilary has a morbid fear of falling which results in her gripping anything while she is being moved.
The nursing staff are on call 24/7 and administer all my wife's medication as well as monitoring her general health.
The management are particularly attentive and have immediately responded to the few minor issues we had when my wife first moved in last January.
Overall I rate Appleby Grange very highly.

Reply from Shelly Ralph, Home manager at Appleby Grange

Thank you for taking the time to submit your review. On behalf of myself and the team I am delighted to receive your kind and positive comments about our home. The team and I strive to make the home as comfortable and happy place for our residents as possible and it is encouraging for us to receive comments such as yours.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from K D (Sister of Resident) published on 2 June 2023

Submitted via Website • Report

Overall Experience

When visiting Appleby Grange I have been impressed by the atmosphere and cleanliness. There are always staff around who are extremely friendly and helpful. Although I cannot personally comment about the care of my relative, I have seen nothing to suggest that it is not of a very high standard.

Reply from Shelly Ralph, Home manager at Appleby Grange

Thank you for taking the time to send in your review. Thank you for your very kind comments and I will make sure they are passed on to the rest of the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from David W (Father of Resident) published on 29 June 2022

Submitted via Postal Card • Report

Overall Experience

I am very pleased with the response of management and staff to my son's needs. He is treated with care and dignity and not a little humour. He has not been at Appleby for very long and the early weeks were a learning experience for everyone. An experience that was conducted with honestly. Despite not

being a typical nursing home patient he is included and enjoys being there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from I C (Son of Resident) published on 29 June 2022

Submitted via Postal Card • Report

Overall Experience

Placing a loved one in a care home is a very big decision. Having made the decision all I can say is we made the right one and picked the right place in Appleby Grange. All staff show compassion and care to all residents. All the time the staff are never having a bad bay, always smiling and happy. We

would recommend Appleby Grange to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from J S (Cousin of Resident) published on 22 June 2022

Submitted via Website • Report

Overall Experience

Family member was in Appleby, he was happy and content, staff were good at job, the home was clean and tidy, good food, thank you for ensuring he was comfortable in his last months, can't thank everyone enough.

Reply from Shelly Ralph, Home manager at Appleby Grange

Thank you very much for your kind comments. I shall pass your feedback on to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Appleby Grange
from Laura A (Niece of Resident) published on 30 May 2022

Submitted via Postal Card • Report

Overall Experience

My aunty was loved and cared for during her time at the Grange. The staff were always lovely and treated her with respect. My experience of visiting the Grange was always positive - it was always clean, and everyone was always friendly. The manager has been so kind and lovely to deal with. My aunty

was happy at the Grange. Thank you.

Reply from Shelly Ralph, Home manager at Appleby Grange

Thank you for your kind words. I shall pass your feedback to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Cinnabar Support and Living Ltd in Cumbria

Cinnabar Support and Living Ltd Locations in Cumbria (1)

Cinnabar Support and Living Ltd Reviews in Cumbria (39)

Appleby Grange

Appleby Grange

Appleby Grange

Appleby Grange

Appleby Grange

Appleby Grange

Appleby Grange

Appleby Grange

Appleby Grange

Appleby Grange

Appleby Grange

Appleby Grange

Appleby Grange

Appleby Grange

Appleby Grange

Appleby Grange

Appleby Grange

Appleby Grange

Appleby Grange

Appleby Grange

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers