Appleby Grange

Bongate, Appleby-in-Westmorland CA16 6HN

Appleby Grange is located within walking distance of the centre of Appleby and is set in its own grounds with generous gardens.

The home caters for adults aged 65 and over and provides specialist care for those living with dementia.

Appleby Grange has a team of highly qualified, experienced care staff who are committed to providing the best possible care for their residents.

The home has a warm and happy atmosphere and feels like a 'home from home'. With a delightful garden and modern bedrooms, the philosphy is to give residents the best possible quality of life while promoting their independence, privacy and dignity.

Freshly prepared food is provided for the residents which is both varied and healthy.

Group: Cinnabar Support and Living Ltd

Person in charge: Heather Koolaji (Manager)

Local Authority / Social Services: Cumbria County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults

Admission Information: Adults over 18+.

Single Rooms: 29

Shared Rooms: 1

Rooms with ensuite WC: 26

Latest Care Quality Commission* Report on Appleby Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.5 (maximum of 10) for Appleby Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Appleby Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Appleby Grange is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.581 Points relating to the number of positive Reviews for Appleby Grange is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.2 Target = 0.161 , then divided by 2 = 0.081

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.5 Appleby Grange has a Review Score of 6.5 (6.498) from 1 Reviews


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Appleby Grange?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Appleby Grange

  • Daughter of Resident/Service User
    1

From the lovely greeting when my friend first arrived she was made to feel welcome and valued.

One of her regular day carers suggested that she go to the Grange every so often as she had come back so much more lively and cheerful!
She had been given a welcome pack with all sorts of goodies in it but she didn’t eat it as she is careful about her diet. So the next time she stayed the staff had remembered this and given her a basket of fruit instead. How kind is that!
My friend's accommodation was in a flat. She only had to press a cord and staff came to her - not that this happened very often as staff were so attentive anyway. The flat is well appointed, tastefully decorated and very well suited for wheelchair users.
The staff provided lots of activities and were considerate enough to put a TV in her bedroom.
She had good wholesome and tasty meals.
A highlight had to be the amazing bath.

Many thanks to the manager and her well-trained team of staff.

How likely would you be to recommend Appleby Grange? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Heather Koolaji, Registered Home Manager at Appleby Grange responded to this review on 24 May 2017:

Thank you so much for the wonderful review. I am really pleased that the stay with us here at Appleby Grange was so enjoyable for her.
We are passionate about the individual person centred services we provide here and it is so rewarding to receive such positive feedback which I will absolutely share with my staff as they are all dedicated and committed to each and every one of our residents.
We look forward to the next respite visit booked in the near future.
Kindest Regards

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Care Home Idol 2016

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