Appleby Grange

Bongate, Appleby-in-Westmorland CA16 6HR
Review Us
9.6 39 Reviews
  • Appleby Grange, Appleby-in-Westmorland
Appleby Grange is located within walking distance of the centre of Appleby and is set in its own grounds with generous gardens.

The home caters for adults aged 65 and over and provides specialist care for those living with dementia.

Appleby Grange has a team of highly qualified, experienced care staff who are committed to providing the best possible care for their residents.

The home has a warm and happy atmosphere and feels like a 'home from home'. With a delightful garden and modern bedrooms, the philosophy is to give residents the best possible quality of life while promoting their independence, privacy and dignity.

Freshly prepared food is provided for the residents which is both varied and healthy.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1750
  • Self-Funded Residential Dementia Care: £1550 – £1750
  • Self-Funded Nursing Care: £1550 – £1750
  • Self-Funded Nursing Dementia Care: £1550 – £1750
  • RESPITE Self-Funded Residential Care: £1550 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1550 – £1750
  • RESPITE Self-Funded Nursing Care: £1550 – £1750
  • RESPITE Self-Funded Nursing Dementia Care: £1550 – £1750

These prices are only a guideline, please contact Appleby Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Nicola Sowerby (Registered Manager)

Admission Criteria

  • Adults over 18+
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1987
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (1)

Visiting

  • Appleby Grange welcome visitors to the home, please get in touch to arrange a time to be shown the home's facilities.

Parking

  • There is a designated car park located at the main entrance of the care home, this can be used for all visitors.

Appleby Grange Reviews (39)

9.6

Appleby Grange has a Review Score of 9.6 (9.607) out of 10, based on 10 reviews in the last 2 years.
Over all time Appleby Grange has 39 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Appleby Grange
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Total of 39, showing 21-39
Review from S M (Son of Resident) published on 30 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been in this Care Home since the first Covid lockdown. She has been well cared for throughout this time. Staff are always available to answer any questions and communication from them is good, especially during the pandemic when visiting was restricted. Accommodation is of a good standard
and always appears clean. The resident's lounge is used for activities and there is always something happening to keep the residents occupied either with music, games, etc
Food is of a good standard and is made on the premises.
There has been a new Manager in place for the last few months who has engaged well with me on my visits and they seem to want to improve the standards to an even higher level than it is now. This Care home is ideal for people who have lived local and don’t want to places away from nearby relatives.
Reply from Shelly Ralph, Home manager at Appleby Grange

Thank you for your lovely review. I will pass on your kind comments to all the staff.

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Review from Diane W (Daughter of Resident) published on 5 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Appleby Grange became Dad's home for the last few weeks of his life. Their exemplary care of him was quickly evident and much appreciated by us (his family) at a time when in-person visiting was not possible. Staff were very helpful when we phoned for updates and had virtual visits with Dad via video
conferencing. In his final days when we were able to be with him, it was obvious he had quickly become part of the Appleby Grange 'family'. We will always be grateful for the love, care and respect Dad was given in his final weeks by the wonderful staff at Appleby Grange. Thank you.
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Review from Anne O (Daughter of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the staff of The Grange for the care they have provided my mum over the past 14 months. Their affection for her is apparent and she has been kept safe and well during the pandemic which has been a very difficult time for the staff. They have provided the opportunity for me to
visit on her birthday (physically but not socially distanced) so we could chat over the garden gate and my father was delighted to visit on their 60th Wedding Anniversary in July. Although she has very little memory and struggles to string sentences together she always appears to be very relaxed and has a great rapport with staff.
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Review from J B (Sister of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident during the last few months and thank you to all the team for providing excellent care with a high level of professional standards and dignity. I can't wait to visit and see my sister once again.
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Review from M G (Grandson of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My granda is in Appleby Grange and although we are not allowed to visit at present, the Grange are doing weekly FaceTimes to us and other family members, which is brilliant and so beneficial for grand and us as a family. The staff are so kind and thoughtful.
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Review from C S (Daughter of Resident) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for three months and during this time he has received the best possible care. Nothing is too much trouble and during recent times knowing he is being so well cared for both physically and mentally, meant so much to the entire family. Communication is excellent as we received
regulate updates either by phone or facetime.
As a family, we feel we couldn't have asked for a more caring environment, dedicated staff who listen to and support the family as well as their residents. Thank you, everyone, for making our father happy and settled.
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Review from P H (Cousin of Resident) published on 30 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion shown by all the staff here are exceptional, especially at this difficult time. Wonderful team and so pleased we chose Appleby Grange.
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Review from D S (Friend of Resident) published on 24 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt it necessary to write another review relating to current times. Appleby Grange has protected and kept our family safe within the home for months now and with all the extra hard work they are doing in this pandemic. I think it is wonderful. They are face-timing us weekly so we are able to keep
in touch with our loved ones. They deserve a medal.
Reply from Alister Cook, Director at Appleby Grange

Thank you for your kind words and lovely review. I will ensure that everyone in the home is aware of your comments and appreciation.

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Review from F A (Daughter of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the overall care that the staff at Appleby Grange have shown my mother. All the staff show compassion and kindness to mam and as a family we have peace of mind that she is safe and well cared for. There is one concern which we feel is of urgent attention and that is the extremely
outdated and intrusive resident's personal care alarm. The shrill ear-piercing noise is completely unacceptable and should be changed to a much more modern system ie nurse/carer pagers.
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Review from M G (Son of Resident) published on 3 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident for almost four years and has significant needs. I cannot praise all of the staff highly enough for the level of care, friendliness and the dignified way in which they treat the residents. It is a safe and secure place with a very nice atmosphere.
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Review from Kathryn H (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been in Appleby Grange for 1 1/2 years approx most of the time things are of an extremely good standard. Very pleasant and friendly staff. Always putting my dad's needs first.
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Review from C W (Husband of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am comforted in the knowledge that the resident is receiving the best care form this facility.
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Review from T J (Grandson of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Grandad stayed here for respite care in December, he loved it and was sad to leave. Every time I visited, the staff were wonderful and friendly. I was always offered refreshments and looked after very well. The care they showed my Grandad was second to none and I will highly recommend Appleby Grange.
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Review from Colin S (Son-in-law of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Location in home town is always very important for the family, not all may drive and bus services are poor. With local employment most people who work here know your family which helps you know the person is in good hands with the carers at the Grange. The carers are all good and go that extra to help
when possible. Just like a big family that works together. Thank you to all, I know at times it's not easy. Well done all.
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Review from S H (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother is currently in Appleby Grange and I am delighted with the care, kindness and support that is shown both to her and us. The home is beautiful and the staff, admin and manager are wonderful. She is very happy and so are we.
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Review from C H (Daughter of Resident) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When you walk into Appleby Grange it is always very clean and tidy. All the staff are very welcoming and inform you if anything is wrong with my mother. If I visit at a mealtime, always asked if I or we would like a cup of tea or whatever. The activities are also very good too. She is always very well
cared for.
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Review from J W (Sister of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister, aged 87 years, has been a resident at Appleby Grange for a few years. She has been well cared for and I have felt confident in the system of care at the home.
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Review from S H (Daughter of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team at Appleby Grange always try to provide a safe, caring environment. The staff are friendly and engaged and have genuine rapport with the residents. We have no concerns, ever, about the care given, and it is a weight off your shoulders to know there is a great team at work.
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Review from Jackie W (Daughter of Resident) published on 24 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the lovely greeting when my friend first arrived she was made to feel welcome and valued.


One of her regular day carers suggested that she go to the Grange every so often as she had come back so much more lively and cheerful!
She had been given a welcome pack with all sorts of goodies in it

but she didn’t eat it as she is careful about her diet. So the next time she stayed the staff had remembered this and given her a basket of fruit instead. How kind is that!
My friend's accommodation was in a flat. She only had to press a cord and staff came to her - not that this happened very often as staff were so attentive anyway. The flat is well appointed, tastefully decorated and very well suited for wheelchair users.
The staff provided lots of activities and were considerate enough to put a TV in her bedroom.
She had good wholesome and tasty meals.
A highlight had to be the amazing bath.


Many thanks to the manager and her well-trained team of staff.

Reply from Heather Koolaji, Registered Home Manager at Appleby Grange

Thank you so much for the wonderful review. I am really pleased that the stay with us here at Appleby Grange was so enjoyable for her.
We are passionate about the individual person centred services we provide here and it is so rewarding to receive such positive feedback which I will absolutely share with my staff as they are all dedicated and committed to each and every one of our residents.
We look forward to the next respite visit booked in the near future.
Kindest Regards

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Current Review Score: 9.6 (9.607)

Overview of Review Score

The Review Score of 9.6 (9.607) out of 10 for Appleby Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.607 for Appleby Grange is calculated as follows: ( (79 Excellents x 5) + (30 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 117 Ratings = 4.607
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Appleby Grange is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Nicola

Nicola Sowerby

Job Title: Home Manager Joined: 2021

Nicola has worked in the Social Care Sector for over 20 years now in various environments, starting off as a Care Assistant, Nicola has recently had experience as a Deputy Manager and in nursing team positions. Nicola has completed a variety of training courses and qualifications to gain skills and knowledge including her nursing degree and is currently looking at completing her NVQ Level 5 in Leadership & Management. Nicola is passionate about her role, always striving for excellence and creating a homely and safe environment for the residents whom she supports.

Mike

Mike Hannon

Job Title: Administrator Joined: 2022

Mike's background was that he was in the legal business for twenty years working in solicitors' offices in both Liverpool and Cumbria. Prior to working at Appleby Grange, he worked in the care industry primarily for a Carers Association

Poppy

Poppy Eld

Job Title: Activities co-ordinator Joined: 2023

Poppy is new to the care sector. Her role is to ensure our residents are happy and answer any questions they may have, as well as keep our residents active.


Poppy will be on duty when new admissions come into the home, to ensure they are settled in, and feel safe and content in their new home.


She has a passion for care and loves to chat.


Poppy will be around the home and on hand to offer support where needed and is very much looking forward to meeting all of the residents, relatives and local community of Appleby.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Appleby Grange to verify any information. View our terms and conditions. Appleby Grange has an Enhanced Service - more info.