Wren Retirement Living in Surrey | 1 Care Home

Review of
Linden House
from Suzanne M (Wife of Resident) published on 12 June 2025 Submitted via Website • Report

Overall Experience

We have just moved my husband to Linden House Care Home after a terrible experience in another home. It is such a relief to have quality, attentive, care for my husband!
This home is truly special. My impressions don't come just from seeing how they are caring for my husband; I see the same care

and attention being lavished on all the residents. The whole team is so responsive and often anticipate needs before they are even spoken. They have a great array of activities for the residents to choose from and they encourage residents' independence. Residents are valued and respected. I could not ask for better care.
I am so glad I found this home. I can now relax, knowing he is in caring and capable hands.

Reply from Lucy Perry, Manager at Linden House

Thank you for your lovely review. We pride ourselves on the care we provide and make sure we are person-centered in our approach. You are all a part of our family and it is lovely that you feel so relaxed and comforted knowing we are now looking after your husband.

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Review of
Linden House
from I S (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report

Overall Experience

We have nothing but praise for the outstanding and expert care my mother receives at Linden House. When we visit, the atmosphere is always warm and welcoming, and the staff are friendly and compassionate as well as being highly professional. If I have any concerns, I am always listened to, and to know

that my mother is being so well looked after, around the clock, is really reassuring for our whole family. Thank you, Linden House!

Reply from Lucy Perry, Manager at Linden House

Thank you for your lovely review. Mum is an absolute joy to have living with us and never fails to put a smile on everyone's face. We are so pleased that you are pleased with the care your mum is receiving and we appreciate your visits and your feedback.

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Review of
Linden House
from V L (Daughter-in-law of Resident) published on 1 August 2024 Submitted via Postal Card • Report

Overall Experience

My mother-in-law moved into Linden House earlier this year. The welcome and support both my mother-in-law and the family received has meant the move was easy and she settled immediately. She has a permanent smile on her face, looks years younger, and constantly thanks us for finding Linden House and

is always praising the staff. Many thanks.

Reply from Reshma Tupsy, Manager at Linden House

Thank you so much for your comments and we really appreciate your words as well as those from Mum. Mum is indeed a pleasure to support and she certainly brightens up my day each morning. It is our aim to ensure that every resident is able to have a life that is full of happiness, quality and love. The friendships that are formed here between residents and staff are so refreshing and we will do everything in our power to ensure that continues. Many thanks again.

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Review of
Linden House
from Sharon B (Daughter of Resident) published on 19 February 2024 Submitted via Website • Report

Overall Experience

My mum has been living here for 4 weeks now and the staff have been amazing. My mum has dementia and arrived in a very confused state.
The staff quickly tapped into her needs and have worked so hard to help her settle. They quickly learnt what helps her to stay calm and keep her occupied. And when

she isn’t so calm quickly distract her and reassure her.
A huge thank you to all the staff who make up the team. Thank you for your kindness to Mum and to my sister and I.

Reply from Reshma Tupsy, Manager at Linden House

Thank you for your wonderful feedback - it is a pleasure taking care of Mum.

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Review of
Linden House
from Geraldine K (Partner of Resident) published on 14 February 2024 Submitted via Postal Card • Report

Overall Experience

Your endless care, love and support has meant everything to me during the last 2 1/2 years that my partner was at Linden House that was his lovely home.
Thank you endlessly from the bottom of my heart.

Reply from Reshma Tupsy, Manager at Linden House

Thank you very much for your wonderful review. We will miss your visits!

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Review of
Linden House
from Sinead M (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card • Report

Overall Experience

Excellent care. The difference in Dad coming to here from hospital is amazing. The team work between staff and the quality of care for my dad's needs is exceptional. No other care home could tend to my dad's high dementia needs, we'd nearly given up hope. So relieved Dad is here, to see his face light

up with the staff. They care for Dad in every aspect. Thank you so much management and staff, all of you are amazing. Thank you.

Reply from Reshma Tupsy, Manager at Linden House

Thank you very much for your kind review. It's an absolute pleasure to take care of Dad!

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Review of
Linden House
from Lisa V (Daughter of Resident) published on 21 November 2022 Submitted via Website • Report

Overall Experience

I have always been very happy with my mum's care. She recently passed away.
The staff are very dedicated and loving. The management are excellent and brilliant with staff, visitors and residents. Could not have found a better home for my mother. As a family, we are just all so relieved she was safe

and happy. The senior career has been attentive and really engaging whenever we were around. It was nice to hear what mum was doing and how she was enjoying herself. Really great staff!

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Review of
Linden House
from Darshi V (Friend of Resident) published on 7 November 2022 Submitted via Website • Report

Overall Experience

I hadn't visited an old friend in a long time. I came to the home for the first time this week. I was overwhelmed by the warm and welcoming atmosphere provided by the management team, and the multiple members of the staff who I came across were all so kind and courteous to my friend and me. They treated

me like I was a relative and they knew me already - the staff were attentive to my friend's needs yet allowed us the space we needed to catch up after. The layout is homely and perfect for my friend because she needed a caring environment. My friend appeared to be cared for both physically and mentally so well and she expressed she was very happy which is the most important to thing to me, I can see she is showered with tender loving care. I can't be more grateful for the work the team is providing to my friend and the assurance that Linden House gives me that it is truly the definition of a 'care home'. Thank you all for your hard work.

Reply from Paula Windmill, Manager at Linden House

Thank you so much for a lovely review, very much appreciated.

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Review of
Linden House
from S R (Niece of Resident) published on 2 November 2022 Submitted via Website • Report

Overall Experience

The staff at Linden House are really lovely and kind, they are the best and most trustworthy staff ever. I couldn't change a single thing about Linden House Care home. They make sure each and every single resident's health is always monitored closely and is with them 24/7. The deputy manager and manager

are absolutely lovely and respect each and every single one of the resident's wishes. They make all of the residents smile while also making sure that their health is perfect! The activities and events that take place are absolutely fabulous. This is the most wonderful, lovely care home ever! Staff are so well-mannered, and always aware of health conditions that a resident has, what more can you ask for? I would a hundred per cent recommend going there! It's an absolutely amazing place to visit and bring someone there. Privacy is always safe with this care home. Respect is the most stunning thing Thank you so much Linden House Care Home. I really do appreciate the lovely work and effort you do.

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Review of
Linden House
from Geraldene W (Daughter of Resident) published on 17 October 2022 Submitted via Website • Report

Overall Experience

It was mum's 95th birthday and the staff at Linden House laid on an afternoon tea party. It was truly wonderful. China cups and plates, tea and coffee pots, Prosecco, lovely food, a pot of fresh flowers, banners and balloons! The chef made a cake and all the staff and managers came and presented it

to mum and I helped blow the candles out with her. It was a lovely sweet afternoon and it made us and mum feel special. The activities coordinator took pictures so we can all treasure the day. The staff are so kind and caring and much appreciated.

Reply from Paula Windmill, Manager at Linden House

Thank you so much for a lovely review Geraldine, it was a lovely afternoon and one you will always remember.

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Review of
Linden House
from D M (Friend of Resident) published on 10 October 2022 Submitted via Website • Report

Overall Experience

When I first came to the home, I didn't know what to expect. I found the staff and management to be so kind and welcoming. The home was extremely clean and welcoming. The care being given to the residents was second to none; they truly are the best. The management and the way in which the home is run

are excellent, and the residents were very happy and content, and you couldn't ask for better care. I would highly recommend the home.

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Review of
Linden House
from Veronica B (Resident) published on 5 October 2022 Submitted via Postal Card • Report

Overall Experience

I enjoyed going out to the garden centre. We were well looked after. It was good to get out and meet people.

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Review of
Linden House
from K K (Granddaughter of Resident) published on 30 September 2022 Submitted via Website • Report

Overall Experience

I was extremely impressed with the level of care my grandmother received at Linden House. The carers go above and beyond to meet the needs of each resident, as do the manager and deputy manager. The manager personally ensures that the care home is working to the highest standards and was very knowledgeable

and experienced. I am very grateful that my grandmother was able to reside in a peaceful place with all of her needs met. Thank you so much to everyone at Linden House. Spectacular service.

Reply from Paula Windmill, Manager at Linden House

Thank you so much for a lovely review, it's our pleasure.

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Review of
Linden House
from J T (Resident) published on 28 September 2022 Submitted via Postal Card • Report

Overall Experience

One afternoon a group of us were taken to the local garden centre. We went first to have a cup of tea and were then taken around the garden. The weather was very good and it was so nice to see all the plants and flowers growing so well. It made a very nice change of scene.

Reply from Paula Windmill, Manager at Linden House

Thank you for the review, we are glad you enjoyed the outing.

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Review of
Linden House
from P W (Resident) published on 5 September 2022 Submitted via Postal Card • Report

Overall Experience

Moved in today. Very happy so far. Staff lovely, made me very welcome.

Reply from Paula Windmill, Manager at Linden House

Thank you for the review, we hope you enjoy your stay with us.

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Review of
Linden House
from J S (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report

Overall Experience

The quality of care is excellent. All staff are kind and caring and without exception, know Dad's likes and dislikes. I am always kept very well informed. I especially like that the care home only supports a small number of residents enabling a home/family type atmosphere. The staff always go above

and beyond and they always treat Dad with respect and dignity.

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Review of
Linden House
from Betty W (Resident) published on 7 April 2022 Submitted via Postal Card • Report

Overall Experience

I am very happy here when I am well fed and looked after very kindly. There are many activities to attend which I enjoy.

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Review of
Linden House
from Jo F (Granddaughter of Resident) published on 25 March 2022 Submitted via Website • Report

Overall Experience

My Nan suffers with Alzheimer's and Vascular Dementia. Nan is not the easiest person to care for but the care team are so patient and kind. Nan's room is comfortable and clean. The food always looks lovely and Nan enjoys it. Nan is happy and well cared for and as a family, we are kept up to date and

informed.

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Review of
Linden House
from Joan A (Resident) published on 10 March 2022 Submitted via Postal Card • Report

Overall Experience

I feel happy and well looked after. The staff are nice. I feel happy with the activities and enjoy them. I like the guinea pigs and the dog that visits.

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Review of
Linden House
from Helen T (Daughter of Resident) published on 11 February 2022 Submitted via Website • Report

Overall Experience

I can not thank the staff enough at Linden House. My parents have both settled in so well. The staff are so caring, kind, thoughtful, compassionate and patient with them, as well as being kind and supportive to the family.
Mum and Dad are thriving in their care. To see them looking so well, and happy

means so much to us.
To know they are safe and well looked after has taken such a weight off of our shoulders and I can be their daughter again.
You've all given Mum and Dad a new lease of life. Before they were just existing, now they are enjoying life, making new friends, enjoying new hobbies and enjoying being together.
Words are not enough to express my gratitude and thanks.

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Care Home Owned by Wren Retirement Living in Surrey

Wren Retirement Living Locations in Surrey (1)

Wren Retirement Living Reviews in Surrey (98)

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