Linden House, Epsom, Surrey
Linden House, Epsom, Surrey
Linden House, Epsom, Surrey

Linden House is located near the Epsom Downs and provides a homely, warm and welcoming atmosphere for people looking for permanent, respite or convalescent care.

A team of caring and qualified staff respect every individual and encourage aspiration and independence as much as possible.

Linden House features spacious accommodation as well as a rose garden which has ample seating area creating an idyllic outdoor retreat.

Residents are offered a varied menu of home-cooked food which is locally sourced, prepared and produced by the on-site chef.

There are a variety of activities on offer at Linden, from various exercise classes, and a visiting cinema, to music for health entertainers, plus various games and quizzes.

Group: Wren Retirement Living

Person in charge: Paula Windmill (Registered Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 30

Shared Rooms: 1

Rooms with ensuite WC: 31

Weekly Charges Guide: Personal Care Single £900 – £1200 (These prices are only a guideline, please contact Linden House to find out the exact price for your requirements.) (These prices are only a guideline, please contact Linden House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile

Latest Care Quality Commission* Report on Linden House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 07 Nov 2017

Residential Care

Reviews

9.5 Linden House has a Review Score of 9.5 (9.548)

The Review Score of 9.5 (maximum of 10) for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 37 Reviews over all time. This Average Rating is also the rating value for Linden House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 31 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.548 for Linden House is calculated as follows: ( (256 Excellents x 5) + (163 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 436 Ratings = 4.548

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Linden House is based on 31 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 31 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    24
  • Good
    13
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Linden House?

  • Extremely LIKELY
    28
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Linden House

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    4
  • Resident / Service User
    4
  • Husband of Resident/Service User
    3
  • more

A very good service. Good managers, very supportive and the staff are very helpful.
Mum receives very good care.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Linden House takes very good care of my father. All staff members are very friendly. The managers are very lovely and very helpful.
We are as a family are very happy with the service Linden House has provided and will always be very thankful to everyone taking care of him.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff here are very caring and all members have treated my dad with respect and otmost care.
I feel as though the staff do everything they possibly can for my dad despite the obstacles of his personality.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm very happy with Linden House. The staff are very nice and kind to me. The food is good.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been cared for very well. When she was ill they acted quickly and got medical help and now she has recovered well.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This was the first occasion that my wife had entered respite care and she was very apprehensive about what it would be like.
She stayed at Linden House for two weeks and (in her own words) was looked after superbly.
Evidently, the food is also better than my own home cooking and she is already looking forward to her next stay!
I think that we were incredibly lucky to find this lovely home with such kind and caring staff.
We have no connection whatsoever with Linden House and the opinions shown are genuinely felt.
My wife did not wish to take part in any of the activities hence the 'don't know' opinion to that question.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Very helpful friendly staff who are always supportive and keep me informed.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy in Linden House. The staff take me for lunch every Thursday in Epsom to a restaurant in Epsom. they look after me well and look after my finances.
I enjoy the meals here.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend is happy and well cared for.
I visit her several times a week; she has a new adjustable armchair and she enjoys the meals which are varied.
There was a Macmillan tea party this afternoon.
The staff are caring and friendly.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Residents well looked after. Excellent caring staff.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff always kind, friendly and always put the resident's needs and feelings first.

How likely would you be to recommend Linden House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My aunt is well looked after and happy at Linden House.

How likely would you be to recommend Linden House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

It is difficult to give a fair review as a visitor when the resident has found it difficult to settle in and it is such a life changing experience.

How likely would you be to recommend Linden House? Neither Unlikely or Likely

Average Rating: 

 3.7 out of 5

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

It is a delight to visit the home where there is a happy relaxed atmosphere between the management and staff who are dedicated to the care of its residents. The management noticeably works very hard to maintain the high standards required to run the home. They are very understanding of staff, residents and family needs and nothing is too much trouble. Linden House must be one of the best or one of the best of its size in Surrey.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

After visiting early one morning we found our relative in a worrying predicament, she was laying in a pool of urine. This was left by the night staff. The day staff and deputy manager quickly cleaned her and dealt with the issue concerningly and professionally and dealing with the staff concerned. We were quite happy with this.

How likely would you be to recommend Linden House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We had a problem when finding mum laying in her own urine and a bit of mess one morning. It was relayed to the management who were quick to rectify the matter and apologise. Relevant staff were chastised.

How likely would you be to recommend Linden House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Paula Windmill, Home Manager at Linden House responded to this review on 10 Oct 2017:

As soon as this issue was brought to our attention we completed an investigation and meeting was held with the staff. Followed up with an urgent senior meeting that day. Family was kept informed of the outcome of the investigation. Family happy with prompt response.

Its very good.

How likely would you be to recommend Linden House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

My husband was hospitalised following a fall at home. He then entered this care home and has been here for about two months. He is very well looked after. The staff are friendly and kind, I visit regularly with a small dog! And I am always made to feel welcome.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

My mother has gone into the home this week. The management has been excellent and has done everything possible to make things as easy as possible. My mum's room is very comfortable and she tells me that she is being well looked after and that the food is very nice. So our first impressions are very good. We hope in the coming weeks that she will be able to join in with activities etc.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My second review five months down the line that mum has been here.
I cannot complain at all from the management to staff. It's the perfect place for mum, she has settled in so well. I am so happy and can only sing the praises of Linden House. Many homes could learn a thing or two from here. The place is wonderful it speaks volumes about great care.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father originally went to Linden House for a 'holiday' 2 years ago and then became a permanent resident a few months later. From the first time I visited Linden House I realised the care they provided was something special - the staff are so kind and respectful of the residents and make conversation and jokes with Dad all the time! Dad has Alzheimer's but at the moment we can take him out for day trips and family gatherings and the staff provide essential support to us to make that possible. When we return to Linden House they greet Dad with love and warmth and welcome him home with open arms. If we've had any concerns or questions about Dad's care, the staff have been quick to react and sort the problem - they really are angels and I am just so grateful we found Linden House at the right time for Dad. He is happy and carefree and enjoying life in a way that we didn't think would be possible. Thank you to the manager and her staff for everything.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The standard as a whole has improved over the past 6 months. More safety measures put in place (eg. higher stairgate), more comfortable pressure mattress. The staff change quite a bit so I feel they all need to know my mother's needs. As my mother is doubly incontinent, I worry that she isn't taken to the toilet or check enough as she is prone to UTI's. She also eats with her hands, so I worry she doesn't get her hands washed before she eats. Also, finger nails tend to get long; again, they should be regularly cut and filed for hygiene and safety.

How likely would you be to recommend Linden House? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My parents have been residents of Linden House since November 2016 and to continue with our family ethos and traditions. We have held family parties to celebrate their 67th wedding anniversary and the first 90th birthday in 2017. I have, with many others (including the mayor) attended the resident's Christmas party and their recent Country and Western Spectacular with lots of music, dancing and food.

Every week the residents can join in with quizzes, singing, exercise classes as well as visiting the hairdresser and having manicures, although Mum likes the art and flower arranging the best. They are encouraged to join in as much as they want but as there are two lounges they can opt for a quieter time.

The overall care is always given with a smile even when my parents have been up walking all night! Great care and time is given to their medical needs and taking them to hospital appointments. The reassurance they give to my mum helps her to stay calm in a world that she finds increasingly difficult to comprehend.

Thank you all.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I was a temporary resident for a month. I found everywhere clean and tidy.
The staff were wonderful, forever making sure everybody was comfortable and wanting for nothing.
Personal requests were seen to immediately. Everybody was kept clean and tidy.
The accommodation was very good and you were able to join in activities if you wished.
You were not made to do anything if you didn't want to. You could always get a drink or snack if wanted.
I wouldn't have minded how long I was there and if I ever have to pick a care home this would be my first choice.

How likely would you be to recommend Linden House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

First looking for a place for Mum was daunting. On viewing Linden House I was most surprised. A lovely friendly, helpful welcome.
This was the place for Mum. We had ups and downs at first, but the team at Linden House could not be more helpful and supportive.
Mum has settled down now and made friends. Management and staff are truly caring people. The care given comes from the heart. A genuine place with genuine people. There is always a smiling face, helpful hand and a joke along the way. Brilliant.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend initially went into Linden House for respite to give husband a break. She's totally blind, had a history of mental health. She became a permanent resident for last 18 months-2 years. Her health generally has gradually deteriorated- dementia. Family asked for her to be moved to local dementia home/nursing care. Linden House argued not in her best interests, happy to keep her, nurse her. Request finally granted. My friend's last year or so was comfortable in bed all the time, well looked after.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My grandmother was in the care of the team at Linden House for 2 years until she passed away there. The staff were so kind and caring right up to the end. I live in Bristol so it was hard for me to go and visit often. But the staff kept me informed of my grandmother's condition and were so kind at the end keeping me up to date with daily calls about how she was doing. When my grandmother did sadly pass away, the manager told me that my grandmothers key worker had been with her when she died which was a huge comfort to me. I would recommend this nursing home to any of those looking for a great support team, fun and engaging activities for the residents and a caring staff from the men and women who work with the residents daily right up to the manager.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was a resident at Linden House up until the 6th May when she sadly passed away. The care and support that Linden House provided my mum along with me and my family was 1st class. The end of life care was excellent, and I couldn't have wished a better way for mum to have lived her final days.
Mum was at Linden House for 18 months, and whilst the home was very good at the time of her becoming a resident, it has shown significant improvements over time.
I can't praise the whole team at Linden house enough, and will sadly miss them all, as they become an extended family to both myself and my brother.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was a resident for 18 months at Linden House after having two falls. After a week of being there for respite, my mother's wishes were to remain at Linden House as the care and attention she was receiving was excellent. All the staff at every level are very friendly and caring and would always spend time talking to you and giving updates about Mum. When I got married last year they went to exception lengths to prepare mum both mentally and physically so she could attend which she did.
Unfortunately last week mum passed away. I cannot describe in words alone how good the staff were. They even changed their shifts so that staff who knew Mum the best could be there with her until the end. I have sadly lost a mum but at the same time, I feel I have lost an extended family in relation to the staff who exceeded in their care far more than would ever be expected. I send my sincere gratitude to them all for how they dealt with everything which made our loss easier to deal with.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had a last minute crisis and needed to home my 97-year-old mother for a week. I was recommended to contact Linden House by my local/regular pharmacist. It was the best recommendation I could have wished for.

My panic was instantly resolved, the management could not have been more helpful, understanding and friendly. My mother does not normally enjoy respite and actually said she would not mind returning. I was amazed to say the least. The staff, food, everything was perfect! Thank you.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My aunt was in the care of Linden House for three years, we visited the home weekly. Standards were always high with staff who took good care and were kind.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been a resident at Linden House for two years. Although there have been a number of staff changes in that time, a very tight team is maintained. The management is strong and motivated which rolls down through all staff members.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has been here for 20 months and I am very happy with her care. I was very concerned about her going into care as she had always said she didn't want to go. My mum has felt happy and content here from the first day, much to my delight and surprise. Mum has had a few health 'hiccups' which have been dealt with quickly with professionalism and care.

The building is well adapted but the lounge is rather overcrowded, the dining room is delightful. Mum's room is very pleasant.

The permanent staff team are caring, efficient and connected with the residents. There have been changes in the management company which does not appear to have adversely affected the day to day running. I believe there is to be another one soon, this is rather worrying, we need to be confident that Linden House can remain a 'caring ' home and not just a 'care home business'.

When there are agency staff, some seem very familiar with the home and residents others not so but they seem well supervised.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Paula Windmill, Home Manager at Linden House responded to this review on 07 Nov 2016:

Thank you for the review, I can confirm there will be no more changes.

The believe the service and support my Sister receives is excellent. The staff are always considerate and happy towards residents and visitors.
Providing clear information at all time contacting us as necessary.
Previously my Sister was difficult at Linden House she has been treated with respect and is now happy in seeing Linden House as her home.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum has mild-moderate dementia and alzheimer's disease and has been a resident for some time but tends to keep herself isolated from the other resident and activities. This Christmas the staff finally managed to encourage her to attend the Christmas Party. This completely changed the way she has been feeling. She was dancing, enjoying the music, encouraging others to join in, drinking wine! and having a really good time. She couldn't wait to tell me all about it.
Since that experience she has been more willing to join in which has definitely enriched her life at the home. In addition she loves the way the different chefs cater for her needs and make her feel very much individual and take time to talk to her. All the staff I have observed and my mum also tells me when we are alone they are kind, caring and patient. They make a big fuss over her which she really appreciates.

How likely would you be to recommend Linden House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

It is difficult for me to mark some of the boxes below because my wife goes in for respite and as a consequence I do not visit. To my mind that defeats the object. This is the second time she has been to Linden House and obviously I would not have repeated this exercise if I was unhappy. She has been in another home that was, to my mind not satisfactory. All my dealings with all of the staff have been excellent. Everybody is extremely friendly and caring. They show respect, friendliness, courtesy and kindness to my wife. They make her feel loved and cared for. She showed no hesitation on entering for a second visit.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

We wanted a one week respite care place for my 96 year old father who is very frail and has dementia. This was so that Mum (90 years old) could attend a family wedding in Norfolk and enjoy a well deserved rest from her 24 hr caring role to Dad. The Manager and Operations Manager were superb. The Operations manager visited Mum and Dad in their home and carried out a thorough assessment of Dad's needs. Working with the family she devised a Care Plan which mirrored Dad's existing routine at home. The transition into the home was emotional but the Operations Manager and her staff listened, supported and reassured us. We knew that he was in very safe hands. Dad ate, slept and relaxed into the Linden House routine. He enjoyed the food and the banter with the staff. We brought him home safely and he is now enjoying home comforts again. Respite care is a great way of easing the burden of care on loved ones. It enabled Mum to recharge her batteries and to experience her Grandson's special wedding day. A big thank you to Linden House and all the staff but particularly the Operations Manager, for taking care of our precious Dad so well.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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