Linden House

9 College Road, Epsom KT17 4HF
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9.9 116 Reviews
  • Linden House, Epsom
Linden House, ideally located near the scenic Epsom Downs, provides a homely, warm, and welcoming atmosphere for individuals seeking dementia care on a permanent or respite basis.

At Linden House, the dedicated team of caring and qualified staff uphold a culture of respect for each individual resident. They believe in nurturing aspiration and independence to the fullest extent possible, empowering residents to live fulfilling lives.

The residence boasts spacious accommodation and a charming rose garden, complete with ample seating areas, offering an idyllic outdoor retreat for relaxation and socialising.

The home takes great pride in its culinary offerings, with a varied menu of delicious home-cooked meals prepared by the talented on-site chef.

At Linden House, the team understands the importance of staying engaged and active, which is why they offer a wide range of activities to suit every interest. From exercise classes and visiting cinema events to music for health entertainers, as well as various games and quizzes, there's something for everyone to enjoy. The home also has its own minibus for both enjoyable day trips and essential appointments, ensuring residents have easy access to everything they need while feeling right at home.
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Care Provided by Linden House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

Subject to assessment

These prices are only a guideline, please contact Linden House to find out the exact price for your requirements.

Contact Linden House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Linden House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Willowmead Residential Home Ltd
  • Privately Owned

Person in Charge

  • Reshma Tupsy (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Linden House is always delighted to welcome visitors. On arrival, you will be warmly greeted by the dedicated team.

Parking

  • Linden House is thrilled to be one of the few care homes in Epsom town centre with a dedicated car park available to visitors, on-site and completely free of charge.

Linden House Reviews (116)

9.9

Linden House has a Review Score of 9.9 (9.905) out of 10, based on 23 reviews in the last 2 years.
Over all time Linden House has 116 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Linden House
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Total of 116, showing 1-20
Review from L S (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The new(old but returned ) managers, Reshma & Patrick are truly amazing , kind, compassionate, thoughtful and thorough. The residents and home went through turmoil until both Reshma and Patrick retuned but thankfully the home is now moving forward.
New owners seem genuinely kind and are present
Every day - unusual but extraordinary welcome..:
Reply from Reshma Tupsy, Manager at Linden HouseThank you so much for your kind words. Linden House truly benefits from having such supportive and engaged relatives - your encouragement and involvement make a real difference to our service and to the people we care for.
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Review from G W (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Linden house has been run by the new team the whole place has changed for the better. Sach - Shaun and the team have put their heart and soul into ensuring the residents and their needs come first. New members of staff have be bought in and the overall feeling of the home is just happiness.
Everyone is so happy, uplifting and caring. At mealtimes the residents are given a choice of food and the standard and quality of the food is really high with a well thought out menu with quality ingredients. There is a lot of compassion and care for all the residents. The staff are all so kind and welcoming and go above and beyond to make the residents and their families welcome. There is activities organised for the residents on a weekly basis and time for the residents to relax and just be. There is a high standard of professionalism , and a high onus is being put on making it a beautiful home. The communal and private spaces are kept clean and tidy at all times to a high level.
Reply from Reshma Tupsy, Manager at Linden HouseHi Giselle, we really appreciate your kind words and thank you also for all the support and contribution you equally provide to Linden House.
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Review from Jane L (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Linden House for over a month. We moved Dad from another home due to behavioural issues (the previous home could not cater for his needs) and into Linden. The staff seem to manage my father's issues by being vigilant and stopping anything before it progresses. Dad is calm and seems
content where he is. The large space means he is able to walk around freely which he seems to be doing constantly. The bedroom is lovely, clean and calm, a great space to relax in with a lovely view.The food is excellent, fresh and varied.


All staff and management are caring and considerate involving Dad in conversation and their daily tasks.


It would be good if there were more planned activities, a programme would be useful advising what is happening and when. Dementia is a cruel cruel illness and I just hope Dad now feels safe in his new home and cared for.

Reply from Reshma Tupsy, Manager at Linden HouseDear Jane,
Thank you for your kind words.
We are actively recruiting for an activities coordinator. Rest assured daily activities are still taking place in their absence.
I will send you the activities plan and ensure you are kept in the loop going forward.
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Review from R R (Nephew of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are amazing, always kind and friendly to the residents and visitors. They do an incredibly difficult job, extremely demanding physically and mentally and they do it all with a smile. The staff make this a proper home for the residents with high standards of care and compassion.
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Review from Fiona C (Daughter of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Linden House feels like a home from home. The staff are all kind and caring and make the residents and their families feel like part of the Linden family. The residents rooms are clean and cosy and the residents are encouraged to personalise their space. Food is plentiful and well cooked with well
thought through menus.
I would not hesitate to recommend Linden House.
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Review from S A (Friend of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
She got back from visiting my friend, I haven't seen her more lively and happy, before for a long time. It immediately set my heart and mind at peace, It's a lovely home she has made, it as if she has had a new lease on life, she couldn't stop raving about the food, the friends she has made to the friendly
and professional staff and how it's became a warmth and happy, clean and wonderful place it has become after the management change and she felt accommodated in her beautiful and clean room, As for my own experience as I walked in I was made to feel welcome and felt the positive and happy vibe , so how well maintained and clean it was. I even got to met some of my friends resident friends who all said what a happy change it has been in just a last few months and looks. It looks and feels like a peaceful, happy home. All I can say is thank you to everyone at the care home of making my friend so happy and finally helping her make a new beautiful and clean , friendly home for her.
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Review from Ilknur A (Daughter-in-law of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to thank Linden House for all the care they provided for my father in law. Linden House is a warm, welcoming care home that truly stands out for its exceptional staff. The staff are attentive, patient, and always willing to go the extra mile. Their kindness creates a real sense of comfort and
security for both residents and families.
Linden House has excellent activities programme. There is always something going on-craft sessions, gentle exercise groups, music afternoons, themed events, and even trips out.
The home itself is clean, well-maintained, and thoughtfully designed. Overall, Linden House provides not just care, but genuine community and companionship. I would highly recommend it to anyone looking for a supportive, caring, vibrant place for their loved one!
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Review from J T (Relative of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative moved into Linden House earlier this year, and any nerves we had disappeared quickly thanks to Reshma and Shaun.
The difference is clear the moment you walk in: residents look happy and genuinely cared for. The bedrooms are fantastic, the updated exterior looks great, and the whole place
feels like a real home.
Care is truly personalised. Staff know every resident by name, are consistently warm, and create a peaceful, welcoming atmosphere.
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Review from Scott P (Relative of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Linden house is a truly lovely home with wonderful character, a welcoming atmosphere and all the comforts you could wish for . The staff are fantastic and look and cater for every need. It is without exception a fantastic environment
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Review from D A (Relative of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a gem:Linden House is a wonderfully lovely home, beautifully maintained and bursting with charm. A huge thank you to everyone at Linden House, the staff were always kind and the quality of care is excellent. Highly recommend
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Review from G T (Daughter of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This has been by far the most caring, clean and respectful care home I have come across for my parents. Their staff are amazing, their level kindness and thoughful you feel they are in the care of family.
The facilities and activities are amazing and well thought through.The management are so well
organised and friendly. It is always kept extremely clean and has always felt safe. If you are worried where to leave your parents and want them to feel like home, then you must come here. It will give you such peace of mind!
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Review from V S (Friend of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Linden House is an absolutely lovely home - beautifully maintained, comfortable, and full of charm.
From the moment you walk through the doors, you can feel the warmth of the environment and the genuine care that goes into every detail. The home is spotless, thoughtfully decorated, and has a calm,
welcoming atmosphere that instantly puts both residents and families at ease.


The staff at Linden House are truly exceptional. They are patient, attentive, and incredibly compassionate. Every resident is treated with dignity and respect, and it's clear that the team genuinely enjoys what they do. They take time to get to know each individual personally, ensuring that their needs, preferences, and routines are always prioritised.


The quality of care here is outstanding. Whether it's daily support, medication management, or simply offering comfort and companionship, the team consistently goes above and beyond.Linden House is a place where residents are truly cared for, not just looked after.

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Review from S H (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the entire team at Linden House. They have been very supportive, calm and compassionate with the care of my mother. The professionalism was very high from the very first call and it shows in the quality of care the clients are offered . I've felt reassured throughout my mums stay
and I appreciate the respect and kindness you bring to your work.
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Review from S M (Son of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team were extremely professional and attentive to my late mother's needs right up to her final days.
I can't thank them enough for ensuring her final weeks were made comfortable and any special
adjustments were made without hesitation.
At first I was very nervous to receive assistance, however
I can now say the assistance received was way beyond my expectations and it eased the burden for both me and my family in what was a very difficult time.
Thanks again to the team at Linden House.
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Review from C N (Daughter of Resident) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to sincerely thank everyone at Linden House for the wonderful care given to my mother. The kindness, patience, and compassion shown by the team especially Reshma, AnaLiza, Charles, and AnaBela, meant so much to us. She was always treated with love and dignity, and that brought our family great
comfort.
Thank you all for the amazing care and warmth you provide every day.
Reply from Reshma Tupsy, Manager at Linden HouseThank you for taking the time to share such lovely feedback.
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Review from C W (Daughter of Resident) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to express my deepest gratitude to the wonderful team at Linden House for the exceptional care and kindness they've shown to my father. From the very beginning, we felt confident that he was in the best possible hands.
The staff go above and beyond every single day showing patience, compassion,
and genuine warmth. I would especially like to mention Reshma, Levi, Barta, AnaBela, Anju, and Alfy, who have all played such an important role in making my father feel comfortable, respected, and truly cared for. Their professionalism and dedication shine through in everything they do by offering emotional support, or simply sharing a friendly smile.
It's clear that everyone here treats residents like family, and that makes all the difference. I can't thank the team enough for the peace of mind they've given us and the happiness they've brought to my father.
Highly recommended to any family looking for a place where their loved one will be treated with genuine care and dignity.
Reply from Reshma Tupsy, Manager at Linden HouseWe're so grateful for your thoughtful review! Our residents and their families are at the heart of everything we do, and hearing your positive feedback reminds us why we love what we do. Thank you for sharing your experience.
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Review from Jean H (Son of Resident) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the arrival of the new manager, Reshma, the home has felt even more welcoming and well-organised. She has brought a fresh, positive energy and is always approachable, professional, and genuinely caring toward residents and families alike. It's clear that she leads by example and truly wants the
best for everyone in the home.
The care team - AnnaLiza, Patrick, and Levi - deserve special mention too. They are consistently kind, patient, and attentive, always taking the time to ensure my mother and other residents are comfortable and happy. Their teamwork and compassion shine through every day.
The atmosphere in the home feels calm, friendly, and full of warmth. It's reassuring to know that our loved ones are in such capable and caring hands. Thank you to Reshma and the entire team for making such a positive difference!
Reply from Reshma Tupsy, Manager at Linden HouseThank you so much for your kind words. It means the world to our team to know that your family feels supported and that your loved one is happy here. We truly value your trust in us and will continue doing our very best every day.
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Review from A N (Daughter of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you to everyone at Linden House for the wonderful care given to my mother. The staff were always kind, patient, and compassionate. We're so grateful for the love and support you showed her every day.
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Review from Suzanne M (Wife of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have just moved my husband to Linden House Care Home after a terrible experience in another home. It is such a relief to have quality, attentive, care for my husband!
This home is truly special. My impressions don't come just from seeing how they are caring for my husband; I see the same care
and attention being lavished on all the residents. The whole team is so responsive and often anticipate needs before they are even spoken. They have a great array of activities for the residents to choose from and they encourage residents' independence. Residents are valued and respected. I could not ask for better care.
I am so glad I found this home. I can now relax, knowing he is in caring and capable hands.
Reply from Lucy Perry, Manager at Linden HouseThank you for your lovely review. We pride ourselves on the care we provide and make sure we are person-centered in our approach. You are all a part of our family and it is lovely that you feel so relaxed and comforted knowing we are now looking after your husband.
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Review from I S (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have nothing but praise for the outstanding and expert care my mother receives at Linden House. When we visit, the atmosphere is always warm and welcoming, and the staff are friendly and compassionate as well as being highly professional. If I have any concerns, I am always listened to, and to know
that my mother is being so well looked after, around the clock, is really reassuring for our whole family. Thank you, Linden House!
Reply from Lucy Perry, Manager at Linden HouseThank you for your lovely review. Mum is an absolute joy to have living with us and never fails to put a smile on everyone's face. We are so pleased that you are pleased with the care your mum is receiving and we appreciate your visits and your feedback.
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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for Linden House is calculated as follows: ( (254 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 275 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Linden House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Reshma

Reshma Tupsy

Job Title: Home Manager Joined: 2016

I joined Linden House in 2016 as a care assistant, and for the past nine years I’ve had the privilege of working alongside an exceptional team. Though Linden House is a small home, it is one where consistency, compassion, and exceptional quality of care truly matter. We are committed to a gold-standard framework that ensures every resident feels safe, supported, and genuinely loved.


Having worked in every role throughout my time here, I now step into management with a deep, firsthand understanding of what it truly takes to serve our residents well. This experience allows me to lead with insight, empathy, and a clear vision of how to uphold the highest standards of care.


Alongside my work at Linden House, I am also currently pursuing my nursing qualification, further strengthening my ability to provide the very best for those who call our home theirs.

Frequently Asked Questions about Linden House

What types of Care is Linden House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Linden House have?

There are 32 Single Rooms.

What are the Facilities & Services at Linden House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Linden House to the centre of Epsom?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Linden House to verify any information. View our terms and conditions. Linden House has an Enhanced Service - more info.