
I cannot express just how fabulous all the staff areK K(Friend of Resident/Service User)

Very caring, efficient and charming staff. Always recommend this home.M H(Wife of Resident/Service User)

she couldn't stop raving about the foodS A(Friend of Resident/Service User)

I cannot express just how fabulous all the staff areK K(Friend of Resident/Service User)

Very caring, efficient and charming staff. Always recommend this home.M H(Wife of Resident/Service User)

she couldn't stop raving about the foodS A(Friend of Resident/Service User)

Linden House, ideally located near the scenic Epsom Downs, provides a homely, warm, and welcoming atmosphere for individuals seeking dementia care on a permanent or respite basis.
At Linden House, the dedicated team of caring and qualified staff uphold a culture of respect for each individual resident. They believe in nurturing aspiration and independence to the fullest extent possible, empowering residents to live fulfilling lives.
The residence boasts spacious accommodation and a...
Care Provided by Linden House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Subject to assessment
The price(s) shown are provided by the care home. Contact Linden House for full pricing details and T&Cs.
Contact Linden House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Willowmead Residential Home Ltd
- Private Owned
Person in charge
- Reshma Tupsy(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2018
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (32)
- Single Rooms with ensuite Wet Room (32)
Visiting
- Linden House is always delighted to welcome visitors. On arrival, you will be warmly greeted by the dedicated team.
Parking
- Linden House is thrilled to be one of the few care homes in Epsom town centre with a dedicated car park available to visitors, on-site and completely free of charge.
Linden House Reviews (135)
Linden House has a Review Score of 9.9 (9.905) out of 10, based on 40 reviews in the last 2 years.
Over all time Linden House has 135 reviews.
My uncle is a resident at this care home, every detail of this care Home seems to be carefully thought out from the activities to the music played during dinner times and lunchtime. I love all the small details that they do here to make every day feel special. I love the menus that they provide to the day trips out for resident and relatives. It's so lovely to see so much care being put into not only my Uncle and the other residents but also the families of each resident which clearly mean a lot to management and staff as they are always warm and welcoming. If there's ever an issue the team seemed to do everything in their power and more to make sure things are rectified and all remains smooth. My uncle used to get really anxious if he had an appointment to the doctor or the Barber and now he gets his hair done regularly without any fuss, it's great to see how relaxed he is in the care home environment
Lovely environment, especially with the silent disco- a lovely activity.
Excellent home. As soon as I drove in everything was perfect. Abundance of food and drink.
I cannot praise Sach enough for his help & tenacity in providing a place for my mother at Linden House. All the care staff have been most helpful in making my mum's move to the home very welcoming & most of all listening to my mum's requests providing her with dignity & respect at all times.
Linden House has recently been redecorated and it looks very smart. The staff are extremely caring. Overall a very happy and positive home for my brother.
My mum has been a resident at Linden House for over three years and on my frequent visits I can see that it truly feels like home to her. The staff are wonderful and there is always such a friendly and happy atmosphere throughout the House whenever I visit. Mum has made some nice friends and really enjoys joining in with the various activities when she is able. She is Happy and her dementia has not progressed and I feel reassured knowing she is in an environment where the staff genuinely understand her needs and know how to communicate with her in such a caring, experienced and professional way.
Help and advice is always available.
Linden house staff are always very supportive and attentive. The team ensures My nan gets involved in the activities which is so nice to see and management have gone above and beyond to make sure her room is exactly how she likes it with her favourite colours and family pictures hung all around. They've made sure it's as comfortable and homelike as possible. When we visit everyone is so nice and always go above and beyond to make us feel welcome.
I want to start by saying how unbelievably lucky we are to have Linden House caring for my grandmother. The staff and owners care about the residents like their own family, which is extremely reassuring and heartwarming to observe.
The facilities keep improving, the place is clean and welcoming, and every member of staff I've met is exceptional.
We're always delighted to see how many activities she gets to take part in and all the highlight pictures that decorate the walls at Linden House. My Nan would barely leave the house before she was ill (despite our best efforts), and now she's been taken to the races on a fantastic day out!
I also want to highlight how attentive the staff and owners are. If she gets a cold or there's any change in habits, the doctor is booked, we're informed and she's thoroughly checked over.
5 star service by 5 star people.
Volunteering at this care home has been a really meaningful experience for me. The residents are treated with respect and there is a strong sense of community throughout the home . I have learned a lot about patience, communication and importance of compassion.
The staff are very kind and they are supportive to the residents. They also help a lot with my volunteering and give me something new to do every week. The place is very lovely and offers activities for the residents to take part in.
From my very first day volunteering here, I have felt so welcomed and appreciated. The staff are so sweet and supportive, and they are always open to helping us with anything we need. Seeing how they interact with the residents is so heartwarming, and every resident I've spoken to here has expressed how happy they are here and how kindly the staff treat them.
The managers are so lovely and the staff they truly treat you like family from the moment you walk in it's such a happy place and couldn't be any happier with my auntie being there she's always hot a smile on her face and the domestic cleaners keep the home clean and tidy
An excellent care home where the level of care and support is outstanding. Even the owners are hands on! The home puts on a daily range of activities to help the residents both mentally and physically. An activities schedule is emailed to us each week so we can see what is happening and when day by day. The entire home has recently been refurbished inside and out, and provides a fantastic environment for the residents. This has to be one of the best homes in Epsom and I would highly recommend it to anyone seeking residential care. The owners even laid on a day out to Epsom races with the use of a private box for some of the residents ( my mother in law included ) and she had a marvellous time.
Mum moved into Linden House at the beginning of April and has settled in really well. I can't fault anything about the home. All the staff are friendly, patient and caring. We are always made to feel very welcome when we visit and nothing is too much trouble. I throughly recommend Linden House.
Linden House has been extremely supportive not just for my mother but for me also.im so grateful for everything they do for mum. The home is lovely and staff are very friendly. The entertainment is brilliant. Slightly expensive but still cheaper than most in Surrey!
My mum has been at Linden House for 6 months now. I am extremely happy with how she is getting on given how advanced her dementia is. The team are really friendly and always keep me updated. Thank you to Patrick and Zainab for the amazing care.
I cannot fault the care she has received from all of the staff. It is a very happy environment and this reflects on the improvement my Mother has made.
Great attention to detail and constant cheery attitude! Nothing is too much trouble! Plenty to keep my dad occupied and assistance always available! Food and cleanliness top notch and plenty of help aleays available
New owners seem genuinely kind and are present Every day - unusual but extraordinary welcome..:
Thank you so much for your kind words. Linden House truly benefits from having such supportive and engaged relatives - your encouragement and involvement make a real difference to our service and to the people we care for.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 November 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 17 Nov 2025
https://thecareruk.com/exciting-times-at-epson-care-home/
There are no upcoming events for Linden House.
Awards / Recognitions (1)
- 28 Feb 2023Recipient: Linden House
Meet the Team (1)

I joined Linden House in 2016 as a care assistant, and for the past nine years I’ve had the privilege of working alongside an exceptional team. Though Linden House is a small home, it is one where consistency, compassion, and exceptional quality of care truly matter. We are committed to a gold-standard framework that ensures every resident feels safe, supported, and genuinely loved.
Having worked in every role throughout my time here, I now step into management with a deep, firsthand understanding of what it truly takes to serve our residents well. This experience allows me to lead with insight, empathy, and a clear vision of how to uphold the highest standards of care.
Alongside my work at Linden House, I am also currently pursuing my nursing qualification, further strengthening my ability to provide the very best for those who call our home theirs.
Frequently Asked Questions about Linden House
What types of Care is Linden House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Linden House have?
There are 32 Single Rooms.
What are the Facilities & Services at Linden House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Linden House to the centre of Epsom?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Linden House to verify any information. View our terms and conditions. Linden House has an Enhanced Service -more info.