Linden House

9 College Road, Epsom KT17 4HF
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9.9 133 Reviews
  • Linden House, Epsom
Linden House, ideally located near the scenic Epsom Downs, provides a homely, warm, and welcoming atmosphere for individuals seeking dementia care on a permanent or respite basis.

At Linden House, the dedicated team of caring and qualified staff uphold a culture of respect for each individual resident. They believe in nurturing aspiration and independence to the fullest extent possible, empowering residents to live fulfilling lives.

The residence boasts spacious accommodation and a charming rose garden, complete with ample seating areas, offering an idyllic outdoor retreat for relaxation and socialising.

The home takes great pride in its culinary offerings, with a varied menu of delicious home-cooked meals prepared by the talented on-site chef.

At Linden House, the team understands the importance of staying engaged and active, which is why they offer a wide range of activities to suit every interest. From exercise classes and visiting cinema events to music for health entertainers, as well as various games and quizzes, there's something for everyone to enjoy. The home also has its own minibus for both enjoyable day trips and essential appointments, ensuring residents have easy access to everything they need while feeling right at home.
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Care Provided by Linden House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600

Subject to assessment

The price(s) shown are provided by the care home. Contact Linden House for full pricing details and T&Cs.

Contact Linden House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Linden House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Willowmead Residential Home Ltd
  • Privately Owned

Person in Charge

  • Reshma Tupsy (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Linden House is always delighted to welcome visitors. On arrival, you will be warmly greeted by the dedicated team.

Parking

  • Linden House is thrilled to be one of the few care homes in Epsom town centre with a dedicated car park available to visitors, on-site and completely free of charge.

Linden House Reviews (133)

9.9

Linden House has a Review Score of 9.9 (9.902) out of 10, based on 38 reviews in the last 2 years.
Over all time Linden House has 133 reviews.

Overall Experience
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Reviewer Connection to Linden House
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Total of 133, showing 1-20
Review from G S (Resident) published on 12 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home. As soon as I drove in everything was perfect. Abundance of food and drink.
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Review from D J (Daughter of Resident) published on 8 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Sach enough for his help & tenacity in providing a place for my mother at Linden House. All the care staff have been most helpful in making my mum's move to the home very welcoming & most of all listening to my mum's requests providing her with dignity & respect at all times.
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Review from Terry O (Brother of Resident) published on 5 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Linden House has recently been redecorated and it looks very smart. The staff are extremely caring. Overall a very happy and positive home for my brother.
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Review from Clive B (Son of Resident) published on 5 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Linden House for over three years and on my frequent visits I can see that it truly feels like home to her. The staff are wonderful and there is always such a friendly and happy atmosphere throughout the House whenever I visit. Mum has made some nice friends and really
enjoys joining in with the various activities when she is able. She is Happy and her dementia has not progressed and I feel reassured knowing she is in an environment where the staff genuinely understand her needs and know how to communicate with her in such a caring, experienced and professional way.
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Review from G N (Wife of Resident) published on 20 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as you walk through the door there is always a smile and a cheery word and the offer of a tea or coffee. Linden House is always clean, the food is good and there is always great attention to detail. It's a hard decision to place a loved one into permanent care but my husband is treated with
dignity and respect and always with a ready smile and a joke.
Help and advice is always available.
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Review from Chris P (Grandson of Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Linden house staff are always very supportive and attentive. The team ensures My nan gets involved in the activities which is so nice to see and management have gone above and beyond to make sure her room is exactly how she likes it with her favourite colours and family pictures hung all around. They've
made sure it's as comfortable and homelike as possible. When we visit everyone is so nice and always go above and beyond to make us feel welcome.
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Review from Jonathan H (Grandson of Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to start by saying how unbelievably lucky we are to have Linden House caring for my grandmother. The staff and owners care about the residents like their own family, which is extremely reassuring and heartwarming to observe.


The facilities keep improving, the place is clean and welcoming,

and every member of staff I've met is exceptional.


We're always delighted to see how many activities she gets to take part in and all the highlight pictures that decorate the walls at Linden House. My Nan would barely leave the house before she was ill (despite our best efforts), and now she's been taken to the races on a fantastic day out!


I also want to highlight how attentive the staff and owners are. If she gets a cold or there's any change in habits, the doctor is booked, we're informed and she's thoroughly checked over.


5 star service by 5 star people.

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Review from A B (Regular Volunteer) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Volunteering at this care home has been a really meaningful experience for me. The residents are treated with respect and there is a strong sense of community throughout the home . I have learned a lot about patience, communication and importance of compassion.
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Review from P N (Regular Volunteer) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very kind and they are supportive to the residents. They also help a lot with my volunteering and give me something new to do every week. The place is very lovely and offers activities for the residents to take part in.
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Review from Sara S (Regular Volunteer) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my very first day volunteering here, I have felt so welcomed and appreciated. The staff are so sweet and supportive, and they are always open to helping us with anything we need. Seeing how they interact with the residents is so heartwarming, and every resident I've spoken to here has expressed
how happy they are here and how kindly the staff treat them.
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Review from Zoe C (Niece of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The managers are so lovely and the staff they truly treat you like family from the moment you walk in it's such a happy place and couldn't be any happier with my auntie being there she's always hot a smile on her face and the domestic cleaners keep the home clean and tidy
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Review from Milo S (Son-in-law of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent care home where the level of care and support is outstanding. Even the owners are hands on! The home puts on a daily range of activities to help the residents both mentally and physically. An activities schedule is emailed to us each week so we can see what is happening and when day by
day. The entire home has recently been refurbished inside and out, and provides a fantastic environment for the residents. This has to be one of the best homes in Epsom and I would highly recommend it to anyone seeking residential care. The owners even laid on a day out to Epsom races with the use of a private box for some of the residents ( my mother in law included ) and she had a marvellous time.
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Review from Sue C (Daughter of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Linden House at the beginning of April and has settled in really well. I can't fault anything about the home. All the staff are friendly, patient and caring. We are always made to feel very welcome when we visit and nothing is too much trouble. I throughly recommend Linden House.
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Review from Harriet P (Daughter of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Linden House has been extremely supportive not just for my mother but for me also.im so grateful for everything they do for mum. The home is lovely and staff are very friendly. The entertainment is brilliant. Slightly expensive but still cheaper than most in Surrey!
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Review from F D (Son of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Linden House for 6 months now. I am extremely happy with how she is getting on given how advanced her dementia is. The team are really friendly and always keep me updated. Thank you to Patrick and Zainab for the amazing care.
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Review from J S (Daughter of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been in Linden house since September 2025.
I cannot fault the care she has received from all of the staff. It is a very happy environment and this reflects on the improvement my Mother has made.
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Review from S O (Son of Resident) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great attention to detail and constant cheery attitude! Nothing is too much trouble! Plenty to keep my dad occupied and assistance always available! Food and cleanliness top notch and plenty of help aleays available
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Review from L S (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The new(old but returned ) managers, Reshma & Patrick are truly amazing , kind, compassionate, thoughtful and thorough. The residents and home went through turmoil until both Reshma and Patrick retuned but thankfully the home is now moving forward.
New owners seem genuinely kind and are present
Every day - unusual but extraordinary welcome..:
Reply from Reshma Tupsy, Manager at Linden HouseThank you so much for your kind words. Linden House truly benefits from having such supportive and engaged relatives - your encouragement and involvement make a real difference to our service and to the people we care for.
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Review from G W (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Linden house has been run by the new team the whole place has changed for the better. Sach - Shaun and the team have put their heart and soul into ensuring the residents and their needs come first. New members of staff have be bought in and the overall feeling of the home is just happiness.
Everyone is so happy, uplifting and caring. At mealtimes the residents are given a choice of food and the standard and quality of the food is really high with a well thought out menu with quality ingredients. There is a lot of compassion and care for all the residents. The staff are all so kind and welcoming and go above and beyond to make the residents and their families welcome. There is activities organised for the residents on a weekly basis and time for the residents to relax and just be. There is a high standard of professionalism , and a high onus is being put on making it a beautiful home. The communal and private spaces are kept clean and tidy at all times to a high level.
Reply from Reshma Tupsy, Manager at Linden HouseHi Giselle, we really appreciate your kind words and thank you also for all the support and contribution you equally provide to Linden House.
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Review from Jane L (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Linden House for over a month. We moved Dad from another home due to behavioural issues (the previous home could not cater for his needs) and into Linden. The staff seem to manage my father's issues by being vigilant and stopping anything before it progresses. Dad is calm and seems
content where he is. The large space means he is able to walk around freely which he seems to be doing constantly. The bedroom is lovely, clean and calm, a great space to relax in with a lovely view.The food is excellent, fresh and varied.


All staff and management are caring and considerate involving Dad in conversation and their daily tasks.


It would be good if there were more planned activities, a programme would be useful advising what is happening and when. Dementia is a cruel cruel illness and I just hope Dad now feels safe in his new home and cared for.

Reply from Reshma Tupsy, Manager at Linden HouseDear Jane,
Thank you for your kind words.
We are actively recruiting for an activities coordinator. Rest assured daily activities are still taking place in their absence.
I will send you the activities plan and ensure you are kept in the loop going forward.
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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.902 for Linden House is calculated as follows: ( (412 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 451 Ratings = 4.902
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Linden House is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Reshma

Reshma Tupsy

Job Title: Home Manager Joined: 2016

I joined Linden House in 2016 as a care assistant, and for the past nine years I’ve had the privilege of working alongside an exceptional team. Though Linden House is a small home, it is one where consistency, compassion, and exceptional quality of care truly matter. We are committed to a gold-standard framework that ensures every resident feels safe, supported, and genuinely loved.


Having worked in every role throughout my time here, I now step into management with a deep, firsthand understanding of what it truly takes to serve our residents well. This experience allows me to lead with insight, empathy, and a clear vision of how to uphold the highest standards of care.


Alongside my work at Linden House, I am also currently pursuing my nursing qualification, further strengthening my ability to provide the very best for those who call our home theirs.

Frequently Asked Questions about Linden House

What types of Care is Linden House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Linden House have?

There are 32 Single Rooms.

What are the Facilities & Services at Linden House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Linden House to the centre of Epsom?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Linden House to verify any information. View our terms and conditions. Linden House has an Enhanced Service - more info.