Linden House

9 College Road, Epsom KT17 4HF
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10 118 Reviews
  • Linden House, Epsom
Linden House, ideally located near the scenic Epsom Downs, provides a homely, warm, and welcoming atmosphere for individuals seeking dementia care on a permanent or respite basis.

At Linden House, the dedicated team of caring and qualified staff uphold a culture of respect for each individual resident. They believe in nurturing aspiration and independence to the fullest extent possible, empowering residents to live fulfilling lives.

The residence boasts spacious accommodation and a charming rose garden, complete with ample seating areas, offering an idyllic outdoor retreat for relaxation and socialising.

The home takes great pride in its culinary offerings, with a varied menu of delicious home-cooked meals prepared by the talented on-site chef.

At Linden House, the team understands the importance of staying engaged and active, which is why they offer a wide range of activities to suit every interest. From exercise classes and visiting cinema events to music for health entertainers, as well as various games and quizzes, there's something for everyone to enjoy. The home also has its own minibus for both enjoyable day trips and essential appointments, ensuring residents have easy access to everything they need while feeling right at home.
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Care Provided by Linden House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

Subject to assessment

These prices are only a guideline, please contact Linden House to find out the exact price for your requirements.

Contact Linden House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Linden House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Willowmead Residential Home Ltd
  • Privately Owned

Person in Charge

  • Reshma Tupsy (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Linden House is always delighted to welcome visitors. On arrival, you will be warmly greeted by the dedicated team.

Parking

  • Linden House is thrilled to be one of the few care homes in Epsom town centre with a dedicated car park available to visitors, on-site and completely free of charge.

Linden House Reviews (118)

10

Linden House has a Review Score of 10 (9.970) out of 10, based on 25 reviews in the last 2 years.
Over all time Linden House has 118 reviews.

Overall Experience
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Reviewer Connection to Linden House
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Review from Ilknur A (Daughter-in-law of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to thank Linden House for all the care they provided for my father in law. Linden House is a warm, welcoming care home that truly stands out for its exceptional staff. The staff are attentive, patient, and always willing to go the extra mile. Their kindness creates a real sense of comfort and
security for both residents and families.
Linden House has excellent activities programme. There is always something going on-craft sessions, gentle exercise groups, music afternoons, themed events, and even trips out.
The home itself is clean, well-maintained, and thoughtfully designed. Overall, Linden House provides not just care, but genuine community and companionship. I would highly recommend it to anyone looking for a supportive, caring, vibrant place for their loved one!
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Review from Nikesh T (Son of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Linden House Care Home delivers exceptional care with warmth and professionalism. The staff go above and beyond to make residents feel safe, valued, and truly at home. My gran is really enjoying it here especially with the new chef and different menu options- a well-deserved 10 out of 10
Thank you!
Regards,
Nikesh
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Review from J T (Relative of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative moved into Linden House earlier this year, and any nerves we had disappeared quickly thanks to Reshma and Shaun.
The difference is clear the moment you walk in: residents look happy and genuinely cared for. The bedrooms are fantastic, the updated exterior looks great, and the whole place
feels like a real home.
Care is truly personalised. Staff know every resident by name, are consistently warm, and create a peaceful, welcoming atmosphere.
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Review from Scott P (Relative of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Linden house is a truly lovely home with wonderful character, a welcoming atmosphere and all the comforts you could wish for . The staff are fantastic and look and cater for every need. It is without exception a fantastic environment
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Review from D A (Relative of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a gem:Linden House is a wonderfully lovely home, beautifully maintained and bursting with charm. A huge thank you to everyone at Linden House, the staff were always kind and the quality of care is excellent. Highly recommend
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Review from G T (Daughter of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This has been by far the most caring, clean and respectful care home I have come across for my parents. Their staff are amazing, their level kindness and thoughful you feel they are in the care of family.
The facilities and activities are amazing and well thought through.The management are so well
organised and friendly. It is always kept extremely clean and has always felt safe. If you are worried where to leave your parents and want them to feel like home, then you must come here. It will give you such peace of mind!
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Review from Brian B (Friend of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited the grandmother of a friend of mine at Linden House , the new team of Shaun , Reshma and Sachin have shown great improvement already in the new look of the home inside and out .The new team have a tract record of running care homes for twenty five years , two senior members of his family who
are giving them their support are qualified registered nurses from UK . The new team will only improve the daily care of these residents , there a warm , homely and caring atmosphere already . I am delighted to know now that my friends mother will be in a safe , secure and caring home.
BC .
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Review from M F (Wife of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is a resident at Linden House, and his transition to the care facility has been smooth and well thought out by the managers and team. From the very first day, the staff showed not only professionalism but a genuine interest in tailoring to his needs. They treat him with dignity and patience
which gives me a lot of reassurance.
The environment is calm, clean, and recent improvements to the home have made it more comfortable for residents and families. I'm The team makes sure he's well-fed, and engaged, and they always take the time to update me on how he's doing especially on days when he needs a little extra reassurance.
What I appreciate most is that Linden House feels less like a facility and more like a comfortable, inviting and homely place.
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Review from R R (Granddaughter of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't put into words how grateful our family is for the incredible care my grandmother received at Linden House. From the very first day, she was welcomed and treated with such love, dignity, and respect. It truly felt like home.
One of the things that really stood out was the wonderful physiotherapy
support she received. They made every session feel encouraging and personal, and she actually looked forward to them! Another highlight was the live singing and music sessions the home regularly organised. My grandmother absolutely loved those afternoons, her face would light up as everyone sang along to old favourites.
Every member of staff went above and beyond - not just to care for her needs, but to lift her spirits and make her feel special. We always felt reassured knowing she was surrounded by people who genuinely cared. Thank you, Linden House and thank you to Analiza and Anabela.
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Review from Z P (Son of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Linden House because of their person-centred approach. The fees are also extremely reasonable when compared to other nearby homes. I am very happy with Linden House especially now its under new management and ownership. I have been visiting my mum for the past year. The new management have had
such an impact in only 2 months its impressive! Love the new colour scheme and cleanliness which is maintained throughout the home. Thank you to all staff at Linden House who go the extra mile for us.
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Review from Brian B (Friend of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi ,I visited a relative of a friend here at Linden house this afternoon when the clients were in the middle of lunch . I was impressed by what they were being served , a very healthy meal with chicken , mash potatoes and mixed vegetables, plus apple crumble and hot custard . The staff were assisting
some residents with their meals . The staff seems to be very gentle and caring . The home was nice and warm , a very pleasant atmosphere very homely . I would highly recommend this home to anyone suffering from Dementia, which is requires compassion, kindness, respect and security.
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Review from D R (Friend of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The new management are amazing. I love what they have done with the place. The new colour scheme is amazing. I am so happy the home is under new ownership and my friend is looked after well.
I see the staff smiling and taking pride in their role.
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Review from V S (Friend of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Linden House is an absolutely lovely home - beautifully maintained, comfortable, and full of charm.
From the moment you walk through the doors, you can feel the warmth of the environment and the genuine care that goes into every detail. The home is spotless, thoughtfully decorated, and has a calm, welcoming
atmosphere that instantly puts both residents and families at ease.


The staff at Linden House are truly exceptional. They are patient, attentive, and incredibly compassionate. Every resident is treated with dignity and respect, and it's clear that the team genuinely enjoys what they do. They take time to get to know each individual personally, ensuring that their needs, preferences, and routines are always prioritised.


The quality of care here is outstanding. Whether it's daily support, medication management, or simply offering comfort and companionship, the team consistently goes above and beyond.Linden House is a place where residents are truly cared for, not just looked after.

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Review from S H (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the entire team at Linden House. They have been very supportive, calm and compassionate with the care of my mother. The professionalism was very high from the very first call and it shows in the quality of care the clients are offered . I've felt reassured throughout my mums stay
and I appreciate the respect and kindness you bring to your work.
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Review from S M (Son of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team were extremely professional and attentive to my late mother's needs right up to her final days.
I can't thank them enough for ensuring her final weeks were made comfortable and any special
adjustments were made without hesitation.
At first I was very nervous to receive assistance, however
I can now say the assistance received was way beyond my expectations and it eased the burden for both me and my family in what was a very difficult time.
Thanks again to the team at Linden House.
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Review from K M (Nephew of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle moved in Linden House not long ago. As you can appreciate, this is a sensitive time for the whole family, the staff at the care were incredible - they made us feel so assured.
Speaking to Levi and Sach initially made us feel like the care home would be the right place us for to settle in
my great uncle.
The level of care provided so far has been great and has our minds at ease.
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Review from C N (Daughter of Resident) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to sincerely thank everyone at Linden House for the wonderful care given to my mother. The kindness, patience, and compassion shown by the team especially Reshma, AnaLiza, Charles, and AnaBela, meant so much to us. She was always treated with love and dignity, and that brought our family great
comfort.
Thank you all for the amazing care and warmth you provide every day.
Reply from Reshma Tupsy, Manager at Linden House
Thank you for taking the time to share such lovely feedback.
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Review from C W (Daughter of Resident) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to express my deepest gratitude to the wonderful team at Linden House for the exceptional care and kindness they've shown to my father. From the very beginning, we felt confident that he was in the best possible hands.
The staff go above and beyond every single day showing patience, compassion,
and genuine warmth. I would especially like to mention Reshma, Levi, Barta, AnaBela, Anju, and Alfy, who have all played such an important role in making my father feel comfortable, respected, and truly cared for. Their professionalism and dedication shine through in everything they do by offering emotional support, or simply sharing a friendly smile.
It's clear that everyone here treats residents like family, and that makes all the difference. I can't thank the team enough for the peace of mind they've given us and the happiness they've brought to my father.
Highly recommended to any family looking for a place where their loved one will be treated with genuine care and dignity.
Reply from Reshma Tupsy, Manager at Linden House
We're so grateful for your thoughtful review! Our residents and their families are at the heart of everything we do, and hearing your positive feedback reminds us why we love what we do. Thank you for…read more
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Review from Jean H (Son of Resident) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the arrival of the new manager, Reshma, the home has felt even more welcoming and well-organised. She has brought a fresh, positive energy and is always approachable, professional, and genuinely caring toward residents and families alike. It's clear that she leads by example and truly wants the
best for everyone in the home.
The care team - AnnaLiza, Patrick, and Levi - deserve special mention too. They are consistently kind, patient, and attentive, always taking the time to ensure my mother and other residents are comfortable and happy. Their teamwork and compassion shine through every day.
The atmosphere in the home feels calm, friendly, and full of warmth. It's reassuring to know that our loved ones are in such capable and caring hands. Thank you to Reshma and the entire team for making such a positive difference!
Reply from Reshma Tupsy, Manager at Linden House
Thank you so much for your kind words. It means the world to our team to know that your family feels supported and that your loved one is happy here. We truly value your trust in us and will continue…read more
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Review from A N (Daughter of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you to everyone at Linden House for the wonderful care given to my mother. The staff were always kind, patient, and compassionate. We're so grateful for the love and support you showed her every day.
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Current Review Score: 10.0 (9.970)

Overview of Review Score

The Review Score of 10 (9.970) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.970 for Linden House is calculated as follows: ( (289 Excellents x 5) + (9 Goods x 4) ) ÷ 298 Ratings = 4.97
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Linden House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 17 Nov 2025

Garden Rooms with en-suite facilities, ground floor

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Awards / Recognitions (1)

Meet the Team (1)

Reshma

Reshma Tupsy

Job Title: Home Manager Joined: 2016

I joined Linden House in 2016 as a care assistant, and for the past nine years I’ve had the privilege of working alongside an exceptional team. Though Linden House is a small home, it is one where consistency, compassion, and exceptional quality of care truly matter. We are committed to a gold-standard framework that ensures every resident feels safe, supported, and genuinely loved.


Having worked in every role throughout my time here, I now step into management with a deep, firsthand understanding of what it truly takes to serve our residents well. This experience allows me to lead with insight, empathy, and a clear vision of how to uphold the highest standards of care.


Alongside my work at Linden House, I am also currently pursuing my nursing qualification, further strengthening my ability to provide the very best for those who call our home theirs.

Frequently Asked Questions about Linden House

What types of Care is Linden House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Linden House have?

There are 32 Single Rooms.

What are the Facilities & Services at Linden House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Linden House to the centre of Epsom?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Linden House to verify any information. View our terms and conditions. Linden House has an Enhanced Service - more info.