Linden House

9 College Road, Epsom KT17 4HF
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9.2 98 Reviews
  • Linden House, Epsom
Linden House, ideally located near the scenic Epsom Downs, provides a homely, warm, and welcoming atmosphere for individuals seeking dementia care on a permanent or respite basis.

At Linden House, the dedicated team of caring and qualified staff uphold a culture of respect for each individual resident. They believe in nurturing aspiration and independence to the fullest extent possible, empowering residents to live fulfilling lives.

The residence boasts spacious accommodation and a charming rose garden, complete with ample seating areas, offering an idyllic outdoor retreat for relaxation and socialising.

The home takes great pride in its culinary offerings, with a varied menu of delicious home-cooked meals prepared by the talented on-site chef.

At Linden House, the team understands the importance of staying engaged and active, which is why they offer a wide range of activities to suit every interest. From exercise classes and visiting cinema events to music for health entertainers, as well as various games and quizzes, there's something for everyone to enjoy. The home also has its own minibus for both enjoyable day trips and essential appointments, ensuring residents have easy access to everything they need while feeling right at home.
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Care Provided by Linden House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

Subject to assessment

These prices are only a guideline, please contact Linden House to find out the exact price for your requirements.

Contact Linden House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Linden House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Willowmead Residential Home Ltd

Person in Charge

  • Reshma Tupsy (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Linden House is always delighted to welcome visitors. On arrival, you will be warmly greeted by the dedicated team.

Parking

  • Linden House is thrilled to be one of the few care homes in Epsom town centre with a dedicated car park available to visitors, on-site and completely free of charge.

Linden House Reviews (98)

9.2

Linden House has a Review Score of 9.2 (9.179) out of 10, based on 5 reviews in the last 2 years.
Over all time Linden House has 98 reviews.

Overall Experience
  • 76
  • 21
  • 1
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Date Published
  • 98
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  • 5
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Reviewer Connection to Linden House
  • 29
  • 15
  • 10
  • 10
  • 8
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
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  • 1
  • 1
  • 1
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Total of 98, showing 1-20
Review from Suzanne M (Wife of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have just moved my husband to Linden House Care Home after a terrible experience in another home. It is such a relief to have quality, attentive, care for my husband!
This home is truly special. My impressions don't come just from seeing how they are caring for my husband; I see the same care
and attention being lavished on all the residents. The whole team is so responsive and often anticipate needs before they are even spoken. They have a great array of activities for the residents to choose from and they encourage residents' independence. Residents are valued and respected. I could not ask for better care.
I am so glad I found this home. I can now relax, knowing he is in caring and capable hands.
Reply from Lucy Perry, Manager at Linden House
Thank you for your lovely review. We pride ourselves on the care we provide and make sure we are person-centered in our approach. You are all a part of our family and it is lovely that you feel so…read more
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Review from I S (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have nothing but praise for the outstanding and expert care my mother receives at Linden House. When we visit, the atmosphere is always warm and welcoming, and the staff are friendly and compassionate as well as being highly professional. If I have any concerns, I am always listened to, and to know
that my mother is being so well looked after, around the clock, is really reassuring for our whole family. Thank you, Linden House!
Reply from Lucy Perry, Manager at Linden House
Thank you for your lovely review. Mum is an absolute joy to have living with us and never fails to put a smile on everyone's face. We are so pleased that you are pleased with the care your mum is…read more
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Review from V L (Daughter-in-law of Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law moved into Linden House earlier this year. The welcome and support both my mother-in-law and the family received has meant the move was easy and she settled immediately. She has a permanent smile on her face, looks years younger, and constantly thanks us for finding Linden House and
is always praising the staff. Many thanks.
Reply from Reshma Tupsy, Manager at Linden House
Thank you so much for your comments and we really appreciate your words as well as those from Mum. Mum is indeed a pleasure to support and she certainly brightens up my day each morning. It is our…read more
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Review from Sharon B (Daughter of Resident) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living here for 4 weeks now and the staff have been amazing. My mum has dementia and arrived in a very confused state.
The staff quickly tapped into her needs and have worked so hard to help her settle. They quickly learnt what helps her to stay calm and keep her occupied. And when
she isn’t so calm quickly distract her and reassure her.
A huge thank you to all the staff who make up the team. Thank you for your kindness to Mum and to my sister and I.
Reply from Reshma Tupsy, Manager at Linden House
Thank you for your wonderful feedback - it is a pleasure taking care of Mum.
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Review from Geraldine K (Partner of Resident) published on 14 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your endless care, love and support has meant everything to me during the last 2 1/2 years that my partner was at Linden House that was his lovely home.
Thank you endlessly from the bottom of my heart.
Reply from Reshma Tupsy, Manager at Linden House
Thank you very much for your wonderful review. We will miss your visits!
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Review from Sinead M (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. The difference in Dad coming to here from hospital is amazing. The team work between staff and the quality of care for my dad's needs is exceptional. No other care home could tend to my dad's high dementia needs, we'd nearly given up hope. So relieved Dad is here, to see his face light
up with the staff. They care for Dad in every aspect. Thank you so much management and staff, all of you are amazing. Thank you.
Reply from Reshma Tupsy, Manager at Linden House
Thank you very much for your kind review. It's an absolute pleasure to take care of Dad!
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Review from Lisa V (Daughter of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always been very happy with my mum's care. She recently passed away.
The staff are very dedicated and loving. The management are excellent and brilliant with staff, visitors and residents. Could not have found a better home for my mother. As a family, we are just all so relieved she was safe
and happy. The senior career has been attentive and really engaging whenever we were around. It was nice to hear what mum was doing and how she was enjoying herself. Really great staff!
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Review from Darshi V (Friend of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I hadn't visited an old friend in a long time. I came to the home for the first time this week. I was overwhelmed by the warm and welcoming atmosphere provided by the management team, and the multiple members of the staff who I came across were all so kind and courteous to my friend and me. They treated
me like I was a relative and they knew me already - the staff were attentive to my friend's needs yet allowed us the space we needed to catch up after. The layout is homely and perfect for my friend because she needed a caring environment. My friend appeared to be cared for both physically and mentally so well and she expressed she was very happy which is the most important to thing to me, I can see she is showered with tender loving care. I can't be more grateful for the work the team is providing to my friend and the assurance that Linden House gives me that it is truly the definition of a 'care home'. Thank you all for your hard work.
Reply from Paula Windmill, Manager at Linden House
Thank you so much for a lovely review, very much appreciated.
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Review from S R (Niece of Resident) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Linden House are really lovely and kind, they are the best and most trustworthy staff ever. I couldn't change a single thing about Linden House Care home. They make sure each and every single resident's health is always monitored closely and is with them 24/7. The deputy manager and manager
are absolutely lovely and respect each and every single one of the resident's wishes. They make all of the residents smile while also making sure that their health is perfect! The activities and events that take place are absolutely fabulous. This is the most wonderful, lovely care home ever! Staff are so well-mannered, and always aware of health conditions that a resident has, what more can you ask for? I would a hundred per cent recommend going there! It's an absolutely amazing place to visit and bring someone there. Privacy is always safe with this care home. Respect is the most stunning thing Thank you so much Linden House Care Home. I really do appreciate the lovely work and effort you do.
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Review from Geraldene W (Daughter of Resident) published on 17 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was mum's 95th birthday and the staff at Linden House laid on an afternoon tea party. It was truly wonderful. China cups and plates, tea and coffee pots, Prosecco, lovely food, a pot of fresh flowers, banners and balloons! The chef made a cake and all the staff and managers came and presented it
to mum and I helped blow the candles out with her. It was a lovely sweet afternoon and it made us and mum feel special. The activities coordinator took pictures so we can all treasure the day. The staff are so kind and caring and much appreciated.
Reply from Paula Windmill, Manager at Linden House
Thank you so much for a lovely review Geraldine, it was a lovely afternoon and one you will always remember.
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Review from D M (Friend of Resident) published on 10 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I first came to the home, I didn't know what to expect. I found the staff and management to be so kind and welcoming. The home was extremely clean and welcoming. The care being given to the residents was second to none; they truly are the best. The management and the way in which the home is run
are excellent, and the residents were very happy and content, and you couldn't ask for better care. I would highly recommend the home.
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Review from Veronica B (Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed going out to the garden centre. We were well looked after. It was good to get out and meet people.
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Review from K K (Granddaughter of Resident) published on 30 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was extremely impressed with the level of care my grandmother received at Linden House. The carers go above and beyond to meet the needs of each resident, as do the manager and deputy manager. The manager personally ensures that the care home is working to the highest standards and was very knowledgeable
and experienced. I am very grateful that my grandmother was able to reside in a peaceful place with all of her needs met. Thank you so much to everyone at Linden House. Spectacular service.
Reply from Paula Windmill, Manager at Linden House
Thank you so much for a lovely review, it's our pleasure.
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Review from J T (Resident) published on 28 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One afternoon a group of us were taken to the local garden centre. We went first to have a cup of tea and were then taken around the garden. The weather was very good and it was so nice to see all the plants and flowers growing so well. It made a very nice change of scene.
Reply from Paula Windmill, Manager at Linden House
Thank you for the review, we are glad you enjoyed the outing.
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Review from P W (Resident) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moved in today. Very happy so far. Staff lovely, made me very welcome.
Reply from Paula Windmill, Manager at Linden House
Thank you for the review, we hope you enjoy your stay with us.
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Review from J S (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The quality of care is excellent. All staff are kind and caring and without exception, know Dad's likes and dislikes. I am always kept very well informed. I especially like that the care home only supports a small number of residents enabling a home/family type atmosphere. The staff always go above
and beyond and they always treat Dad with respect and dignity.
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Review from Betty W (Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here when I am well fed and looked after very kindly. There are many activities to attend which I enjoy.
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Review from Jo F (Granddaughter of Resident) published on 25 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan suffers with Alzheimer's and Vascular Dementia. Nan is not the easiest person to care for but the care team are so patient and kind. Nan's room is comfortable and clean. The food always looks lovely and Nan enjoys it. Nan is happy and well cared for and as a family, we are kept up to date and
informed.
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Review from Joan A (Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel happy and well looked after. The staff are nice. I feel happy with the activities and enjoy them. I like the guinea pigs and the dog that visits.
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Review from Helen T (Daughter of Resident) published on 11 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not thank the staff enough at Linden House. My parents have both settled in so well. The staff are so caring, kind, thoughtful, compassionate and patient with them, as well as being kind and supportive to the family.
Mum and Dad are thriving in their care. To see them looking so well, and happy
means so much to us.
To know they are safe and well looked after has taken such a weight off of our shoulders and I can be their daughter again.
You've all given Mum and Dad a new lease of life. Before they were just existing, now they are enjoying life, making new friends, enjoying new hobbies and enjoying being together.
Words are not enough to express my gratitude and thanks.
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Current Review Score: 9.2 (9.179)

Overview of Review Score

The Review Score of 9.2 (9.179) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for Linden House is calculated as follows: ( (53 Excellents x 5) + (6 Goods x 4) ) ÷ 59 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.281 Points relating to the number of positive Reviews for Linden House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 5 Positive Reviews ÷ 6.4 = 0.781
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Linden House

What types of Care is Linden House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Linden House have?

There are 32 Single Rooms.

What are the Facilities & Services at Linden House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Linden House to the centre of Epsom?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Linden House to verify any information. View our terms and conditions. Linden House has an Enhanced Service - more info.