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Linden House

9 College Road, Epsom, Surrey KT17 4HF
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I cannot express just how fabulous all the staff areK K(Friend of Resident/Service User)
Linden House, Epsom
Very caring, efficient and charming staff. Always recommend this home.M H(Wife of Resident/Service User)
Linden House, Epsom
she couldn't stop raving about the foodS A(Friend of Resident/Service User)
Linden House, Epsom

Linden House, ideally located near the scenic Epsom Downs, provides a homely, warm, and welcoming atmosphere for individuals seeking dementia care on a permanent or respite basis.

At Linden House, the dedicated team of caring and qualified staff uphold a culture of respect for each individual resident. They believe in nurturing aspiration and independence to the fullest extent possible, empowering residents to live fulfilling lives.

The residence boasts spacious accommodation and a...  

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Care Provided by Linden House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Accreditations

  •  The National Dementia Care Accreditation Scheme (NaDCAS)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,600
Residential Dementia CareFrom £1,600From £1,600

Subject to assessment

Contact Linden House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Willowmead Residential Home Ltd
  • Private Owned

Person in charge

  • Reshma Tupsy (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Single Rooms with ensuite Wet Room (32)

Visiting

  • Linden House is always delighted to welcome visitors. On arrival, you will be warmly greeted by the dedicated team.

Parking

  • Linden House is thrilled to be one of the few care homes in Epsom town centre with a dedicated car park available to visitors, on-site and completely free of charge.

Linden House Reviews (135)

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9.9

Linden House has a Review Score of 9.9 (9.912) out of 10, based on 39 reviews in the last 2 years. Over all time Linden House has 135 reviews.

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Showing 135 reviews matching selected criteria
Review from Sharon B (Daughter of Resident) published on 19 February 2024 Submitted via Website
Overall Experience
My mum has been living here for 4 weeks now and the staff have been amazing. My mum has dementia and arrived in a very confused state.
The staff quickly tapped into her needs and have worked so hard to help her settle. They quickly learnt what helps her to stay calm and keep her occupied. And when she isn’t so calm quickly distract her and reassure her.

A huge thank you to all the staff who make up the team. Thank you for your kindness to Mum and to my sister and I.

Reply from Reshma Tupsy, Manager at Linden House

Thank you for your wonderful feedback - it is a pleasure taking care of Mum.

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Review from Geraldine K (Partner of Resident) published on 14 February 2024 Submitted via Postal Card
Overall Experience
Your endless care, love and support has meant everything to me during the last 2 1/2 years that my partner was at Linden House that was his lovely home.

Thank you endlessly from the bottom of my heart.

Reply from Reshma Tupsy, Manager at Linden House

Thank you very much for your wonderful review. We will miss your visits!

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Review from Sinead M (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card
Overall Experience

Excellent care. The difference in Dad coming to here from hospital is amazing. The team work between staff and the quality of care for my dad's needs is exceptional. No other care home could tend to my dad's high dementia needs, we'd nearly given up hope. So relieved Dad is here, to see his face light up with the staff. They care for Dad in every aspect. Thank you so much management and staff, all of you are amazing. Thank you.

Reply from Reshma Tupsy, Manager at Linden House

Thank you very much for your kind review. It's an absolute pleasure to take care of Dad!

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Review from Lisa V (Daughter of Resident) published on 21 November 2022 Submitted via Website
Overall Experience
I have always been very happy with my mum's care. She recently passed away.

The staff are very dedicated and loving. The management are excellent and brilliant with staff, visitors and residents. Could not have found a better home for my mother. As a family, we are just all so relieved she was safe and happy. The senior career has been attentive and really engaging whenever we were around. It was nice to hear what mum was doing and how she was enjoying herself. Really great staff!

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Review from Darshi V (Friend of Resident) published on 7 November 2022 Submitted via Website
Overall Experience

I hadn't visited an old friend in a long time. I came to the home for the first time this week. I was overwhelmed by the warm and welcoming atmosphere provided by the management team, and the multiple members of the staff who I came across were all so kind and courteous to my friend and me. They treated me like I was a relative and they knew me already - the staff were attentive to my friend's needs yet allowed us the space we needed to catch up after. The layout is homely and perfect for my friend because she needed a caring environment. My friend appeared to be cared for both physically and mentally so well and she expressed she was very happy which is the most important to thing to me, I can see she is showered with tender loving care. I can't be more grateful for the work the team is providing to my friend and the assurance that Linden House gives me that it is truly the definition of a 'care home'. Thank you all for your hard work.

Reply from Paula Windmill, Manager at Linden House

Thank you so much for a lovely review, very much appreciated.

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Review from S R (Niece of Resident) published on 2 November 2022 Submitted via Website
Overall Experience

The staff at Linden House are really lovely and kind, they are the best and most trustworthy staff ever. I couldn't change a single thing about Linden House Care home. They make sure each and every single resident's health is always monitored closely and is with them 24/7. The deputy manager and manager are absolutely lovely and respect each and every single one of the resident's wishes. They make all of the residents smile while also making sure that their health is perfect! The activities and events that take place are absolutely fabulous. This is the most wonderful, lovely care home ever! Staff are so well-mannered, and always aware of health conditions that a resident has, what more can you ask for? I would a hundred per cent recommend going there! It's an absolutely amazing place to visit and bring someone there. Privacy is always safe with this care home. Respect is the most stunning thing Thank you so much Linden House Care Home. I really do appreciate the lovely work and effort you do.

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Review from Geraldene W (Daughter of Resident) published on 17 October 2022 Submitted via Website
Overall Experience

It was mum's 95th birthday and the staff at Linden House laid on an afternoon tea party. It was truly wonderful. China cups and plates, tea and coffee pots, Prosecco, lovely food, a pot of fresh flowers, banners and balloons! The chef made a cake and all the staff and managers came and presented it to mum and I helped blow the candles out with her. It was a lovely sweet afternoon and it made us and mum feel special. The activities coordinator took pictures so we can all treasure the day. The staff are so kind and caring and much appreciated.

Reply from Paula Windmill, Manager at Linden House

Thank you so much for a lovely review Geraldine, it was a lovely afternoon and one you will always remember.

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Review from D M (Friend of Resident) published on 10 October 2022 Submitted via Website
Overall Experience

When I first came to the home, I didn't know what to expect. I found the staff and management to be so kind and welcoming. The home was extremely clean and welcoming. The care being given to the residents was second to none; they truly are the best. The management and the way in which the home is run are excellent, and the residents were very happy and content, and you couldn't ask for better care. I would highly recommend the home.

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Review from Veronica B (Resident / Service User) published on 5 October 2022 Submitted via Postal Card
Overall Experience

I enjoyed going out to the garden centre. We were well looked after. It was good to get out and meet people.

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Review from K K (Granddaughter of Resident) published on 30 September 2022 Submitted via Website
Overall Experience

I was extremely impressed with the level of care my grandmother received at Linden House. The carers go above and beyond to meet the needs of each resident, as do the manager and deputy manager. The manager personally ensures that the care home is working to the highest standards and was very knowledgeable and experienced. I am very grateful that my grandmother was able to reside in a peaceful place with all of her needs met. Thank you so much to everyone at Linden House. Spectacular service.

Reply from Paula Windmill, Manager at Linden House

Thank you so much for a lovely review, it's our pleasure.

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Review from J T (Resident / Service User) published on 28 September 2022 Submitted via Postal Card
Overall Experience

One afternoon a group of us were taken to the local garden centre. We went first to have a cup of tea and were then taken around the garden. The weather was very good and it was so nice to see all the plants and flowers growing so well. It made a very nice change of scene.

Reply from Paula Windmill, Manager at Linden House

Thank you for the review, we are glad you enjoyed the outing.

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Review from P W (Resident / Service User) published on 5 September 2022 Submitted via Postal Card
Overall Experience

Moved in today. Very happy so far. Staff lovely, made me very welcome.

Reply from Paula Windmill, Manager at Linden House

Thank you for the review, we hope you enjoy your stay with us.

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Review from J S (Daughter of Resident) published on 27 June 2022 Submitted via Website
Overall Experience

The quality of care is excellent. All staff are kind and caring and without exception, know Dad's likes and dislikes. I am always kept very well informed. I especially like that the care home only supports a small number of residents enabling a home/family type atmosphere. The staff always go above and beyond and they always treat Dad with respect and dignity.

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Review from Betty W (Resident / Service User) published on 7 April 2022 Submitted via Postal Card
Overall Experience

I am very happy here when I am well fed and looked after very kindly. There are many activities to attend which I enjoy.

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Review from Jo F (Granddaughter of Resident) published on 25 March 2022 Submitted via Website
Overall Experience

My Nan suffers with Alzheimer's and Vascular Dementia. Nan is not the easiest person to care for but the care team are so patient and kind. Nan's room is comfortable and clean. The food always looks lovely and Nan enjoys it. Nan is happy and well cared for and as a family, we are kept up to date and informed.

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Review from Joan A (Resident / Service User) published on 10 March 2022 Submitted via Postal Card
Overall Experience

I feel happy and well looked after. The staff are nice. I feel happy with the activities and enjoy them. I like the guinea pigs and the dog that visits.

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Review from Helen T (Daughter of Resident) published on 11 February 2022 Submitted via Website
Overall Experience
I can not thank the staff enough at Linden House. My parents have both settled in so well. The staff are so caring, kind, thoughtful, compassionate and patient with them, as well as being kind and supportive to the family.
Mum and Dad are thriving in their care. To see them looking so well, and happy means so much to us.
To know they are safe and well looked after has taken such a weight off of our shoulders and I can be their daughter again.
You've all given Mum and Dad a new lease of life. Before they were just existing, now they are enjoying life, making new friends, enjoying new hobbies and enjoying being together.

Words are not enough to express my gratitude and thanks.

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Review from Vicki W (Daughter-in-law of Resident) published on 16 December 2021 Submitted via Website
Overall Experience

Definitely a home from home. My mother in law settled in very well and was allowed to take her beloved dog who both quickly became much loved and well looked after. The staff are so caring, responsive and lovely. Highly recommended.

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Review from Anthony G (Resident / Service User) published on 22 September 2021 Submitted via Postal Card
Overall Experience
I am a new resident here and I am very happy here. I have a lovely room and the staff, the staff are very kind.

I enjoyed the sunflower competition and I am very happy here.

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Review from Sue K (Relative of Resident) published on 16 September 2021 Submitted via Website
Overall Experience

The management team and staff are fantastic and have gone above and beyond to ensure my step-dad is content. His needs are paramount, the care here is literally the best we have seen and are thrilled we have finally found the best home he can spend the rest of his life in.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 November 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 17 Nov 2025

    https://thecareruk.com/exciting-times-at-epson-care-home/

Upcoming Events

There are no upcoming events for Linden House.

Awards / Recognitions (1)

  • 28 Feb 2023Recipient: Linden House

Accreditations

Meet the Team (1)

Reshma Tupsy
Reshma TupsyJob Title Home ManagerJoined 2016

I joined Linden House in 2016 as a care assistant, and for the past nine years I’ve had the privilege of working alongside an exceptional team. Though Linden House is a small home, it is one where consistency, compassion, and exceptional quality of care truly matter. We are committed to a gold-standard framework that ensures every resident feels safe, supported, and genuinely loved.

Having worked in every role throughout my time here, I now step into management with a deep, firsthand understanding of what it truly takes to serve our residents well. This experience allows me to lead with insight, empathy, and a clear vision of how to uphold the highest standards of care.

Alongside my work at Linden House, I am also currently pursuing my nursing qualification, further strengthening my ability to provide the very best for those who call our home theirs.

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