
I cannot express just how fabulous all the staff areK K(Friend of Resident/Service User)

Very caring, efficient and charming staff. Always recommend this home.M H(Wife of Resident/Service User)

she couldn't stop raving about the foodS A(Friend of Resident/Service User)

I cannot express just how fabulous all the staff areK K(Friend of Resident/Service User)

Very caring, efficient and charming staff. Always recommend this home.M H(Wife of Resident/Service User)

she couldn't stop raving about the foodS A(Friend of Resident/Service User)

Linden House, ideally located near the scenic Epsom Downs, provides a homely, warm, and welcoming atmosphere for individuals seeking dementia care on a permanent or respite basis.
At Linden House, the dedicated team of caring and qualified staff uphold a culture of respect for each individual resident. They believe in nurturing aspiration and independence to the fullest extent possible, empowering residents to live fulfilling lives.
The residence boasts spacious accommodation and a...
Care Provided by Linden House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Accreditations
- The National Dementia Care Accreditation Scheme (NaDCAS)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Subject to assessment
The price(s) shown are provided by the care home. Contact Linden House for full pricing details and T&Cs.
Contact Linden House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Willowmead Residential Home Ltd
- Private Owned
Person in charge
- Reshma Tupsy (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2018
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (32)
- Single Rooms with ensuite Wet Room (32)
Visiting
- Linden House is always delighted to welcome visitors. On arrival, you will be warmly greeted by the dedicated team.
Parking
- Linden House is thrilled to be one of the few care homes in Epsom town centre with a dedicated car park available to visitors, on-site and completely free of charge.
Linden House Reviews (135)
Linden House has a Review Score of 9.9 (9.912) out of 10, based on 39 reviews in the last 2 years.
Over all time Linden House has 135 reviews.
The staff quickly tapped into her needs and have worked so hard to help her settle. They quickly learnt what helps her to stay calm and keep her occupied. And when she isn’t so calm quickly distract her and reassure her.
A huge thank you to all the staff who make up the team. Thank you for your kindness to Mum and to my sister and I.
Thank you for your wonderful feedback - it is a pleasure taking care of Mum.
Thank you endlessly from the bottom of my heart.
Thank you very much for your wonderful review. We will miss your visits!
Excellent care. The difference in Dad coming to here from hospital is amazing. The team work between staff and the quality of care for my dad's needs is exceptional. No other care home could tend to my dad's high dementia needs, we'd nearly given up hope. So relieved Dad is here, to see his face light up with the staff. They care for Dad in every aspect. Thank you so much management and staff, all of you are amazing. Thank you.
Thank you very much for your kind review. It's an absolute pleasure to take care of Dad!
The staff are very dedicated and loving. The management are excellent and brilliant with staff, visitors and residents. Could not have found a better home for my mother. As a family, we are just all so relieved she was safe and happy. The senior career has been attentive and really engaging whenever we were around. It was nice to hear what mum was doing and how she was enjoying herself. Really great staff!
I hadn't visited an old friend in a long time. I came to the home for the first time this week. I was overwhelmed by the warm and welcoming atmosphere provided by the management team, and the multiple members of the staff who I came across were all so kind and courteous to my friend and me. They treated me like I was a relative and they knew me already - the staff were attentive to my friend's needs yet allowed us the space we needed to catch up after. The layout is homely and perfect for my friend because she needed a caring environment. My friend appeared to be cared for both physically and mentally so well and she expressed she was very happy which is the most important to thing to me, I can see she is showered with tender loving care. I can't be more grateful for the work the team is providing to my friend and the assurance that Linden House gives me that it is truly the definition of a 'care home'. Thank you all for your hard work.
Thank you so much for a lovely review, very much appreciated.
The staff at Linden House are really lovely and kind, they are the best and most trustworthy staff ever. I couldn't change a single thing about Linden House Care home. They make sure each and every single resident's health is always monitored closely and is with them 24/7. The deputy manager and manager are absolutely lovely and respect each and every single one of the resident's wishes. They make all of the residents smile while also making sure that their health is perfect! The activities and events that take place are absolutely fabulous. This is the most wonderful, lovely care home ever! Staff are so well-mannered, and always aware of health conditions that a resident has, what more can you ask for? I would a hundred per cent recommend going there! It's an absolutely amazing place to visit and bring someone there. Privacy is always safe with this care home. Respect is the most stunning thing Thank you so much Linden House Care Home. I really do appreciate the lovely work and effort you do.
It was mum's 95th birthday and the staff at Linden House laid on an afternoon tea party. It was truly wonderful. China cups and plates, tea and coffee pots, Prosecco, lovely food, a pot of fresh flowers, banners and balloons! The chef made a cake and all the staff and managers came and presented it to mum and I helped blow the candles out with her. It was a lovely sweet afternoon and it made us and mum feel special. The activities coordinator took pictures so we can all treasure the day. The staff are so kind and caring and much appreciated.
Thank you so much for a lovely review Geraldine, it was a lovely afternoon and one you will always remember.
When I first came to the home, I didn't know what to expect. I found the staff and management to be so kind and welcoming. The home was extremely clean and welcoming. The care being given to the residents was second to none; they truly are the best. The management and the way in which the home is run are excellent, and the residents were very happy and content, and you couldn't ask for better care. I would highly recommend the home.
I enjoyed going out to the garden centre. We were well looked after. It was good to get out and meet people.
I was extremely impressed with the level of care my grandmother received at Linden House. The carers go above and beyond to meet the needs of each resident, as do the manager and deputy manager. The manager personally ensures that the care home is working to the highest standards and was very knowledgeable and experienced. I am very grateful that my grandmother was able to reside in a peaceful place with all of her needs met. Thank you so much to everyone at Linden House. Spectacular service.
Thank you so much for a lovely review, it's our pleasure.
One afternoon a group of us were taken to the local garden centre. We went first to have a cup of tea and were then taken around the garden. The weather was very good and it was so nice to see all the plants and flowers growing so well. It made a very nice change of scene.
Thank you for the review, we are glad you enjoyed the outing.
Moved in today. Very happy so far. Staff lovely, made me very welcome.
Thank you for the review, we hope you enjoy your stay with us.
The quality of care is excellent. All staff are kind and caring and without exception, know Dad's likes and dislikes. I am always kept very well informed. I especially like that the care home only supports a small number of residents enabling a home/family type atmosphere. The staff always go above and beyond and they always treat Dad with respect and dignity.
I am very happy here when I am well fed and looked after very kindly. There are many activities to attend which I enjoy.
My Nan suffers with Alzheimer's and Vascular Dementia. Nan is not the easiest person to care for but the care team are so patient and kind. Nan's room is comfortable and clean. The food always looks lovely and Nan enjoys it. Nan is happy and well cared for and as a family, we are kept up to date and informed.
I feel happy and well looked after. The staff are nice. I feel happy with the activities and enjoy them. I like the guinea pigs and the dog that visits.
Mum and Dad are thriving in their care. To see them looking so well, and happy means so much to us.
To know they are safe and well looked after has taken such a weight off of our shoulders and I can be their daughter again.
You've all given Mum and Dad a new lease of life. Before they were just existing, now they are enjoying life, making new friends, enjoying new hobbies and enjoying being together.
Words are not enough to express my gratitude and thanks.
Definitely a home from home. My mother in law settled in very well and was allowed to take her beloved dog who both quickly became much loved and well looked after. The staff are so caring, responsive and lovely. Highly recommended.
I enjoyed the sunflower competition and I am very happy here.
The management team and staff are fantastic and have gone above and beyond to ensure my step-dad is content. His needs are paramount, the care here is literally the best we have seen and are thrilled we have finally found the best home he can spend the rest of his life in.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 November 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 17 Nov 2025
https://thecareruk.com/exciting-times-at-epson-care-home/
There are no upcoming events for Linden House.
Awards / Recognitions (1)
- 28 Feb 2023Recipient: Linden House
Meet the Team (1)

I joined Linden House in 2016 as a care assistant, and for the past nine years I’ve had the privilege of working alongside an exceptional team. Though Linden House is a small home, it is one where consistency, compassion, and exceptional quality of care truly matter. We are committed to a gold-standard framework that ensures every resident feels safe, supported, and genuinely loved.
Having worked in every role throughout my time here, I now step into management with a deep, firsthand understanding of what it truly takes to serve our residents well. This experience allows me to lead with insight, empathy, and a clear vision of how to uphold the highest standards of care.
Alongside my work at Linden House, I am also currently pursuing my nursing qualification, further strengthening my ability to provide the very best for those who call our home theirs.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Linden House to verify any information. View our terms and conditions. Linden House has an Enhanced Service -more info.