
I cannot express just how fabulous all the staff areK K(Friend of Resident/Service User)

Very caring, efficient and charming staff. Always recommend this home.M H(Wife of Resident/Service User)

she couldn't stop raving about the foodS A(Friend of Resident/Service User)

I cannot express just how fabulous all the staff areK K(Friend of Resident/Service User)

Very caring, efficient and charming staff. Always recommend this home.M H(Wife of Resident/Service User)

she couldn't stop raving about the foodS A(Friend of Resident/Service User)

Linden House, ideally located near the scenic Epsom Downs, provides a homely, warm, and welcoming atmosphere for individuals seeking dementia care on a permanent or respite basis.
At Linden House, the dedicated team of caring and qualified staff uphold a culture of respect for each individual resident. They believe in nurturing aspiration and independence to the fullest extent possible, empowering residents to live fulfilling lives.
The residence boasts spacious accommodation and a...
Care Provided by Linden House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Subject to assessment
The price(s) shown are provided by the care home. Contact Linden House for full pricing details and T&Cs.
Contact Linden House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Willowmead Residential Home Ltd
- Private Owned
Person in charge
- Reshma Tupsy(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2018
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (32)
- Single Rooms with ensuite Wet Room (32)
Visiting
- Linden House is always delighted to welcome visitors. On arrival, you will be warmly greeted by the dedicated team.
Parking
- Linden House is thrilled to be one of the few care homes in Epsom town centre with a dedicated car park available to visitors, on-site and completely free of charge.
Linden House Reviews (135)
Linden House has a Review Score of 9.9 (9.905) out of 10, based on 40 reviews in the last 2 years.
Over all time Linden House has 135 reviews.
Thank you Linden House for taking care of our precious nan.
1 week's respite. Excellent staff and food are good. I would certainly return another day.
All I can say is I am so grateful for the care, attention and support given by the whole team and I would definitely recommend this home to anyone. As my previous profession was in care quality monitoring I can see outstanding quality of care and Linden House is just that. Well done to you all!
I have been a carer for 15 years so I understand exactly what makes a good carer. I have a client in Linden House who I visit once a week. I cannot express just how fabulous all the staff are. I've been visiting for over a year and every time I'm greeted with wonderful positive vibes. My client can be difficult at times but has always been given patient and caring help. I would highly recommend Linden House.
Always recommend this home.
I think that my mother has settled in well. She is much happier now than she was before she moved into the home.
There was no smell either which most care homes have.
On each occasion I found the staff to be very welcoming, happy and extremely attentive to all the patients and especially my friend.
Whatever she asked for was never too much trouble and she thoroughly enjoyed her pamper day, helping in the garden and attending the bbq.
Thank you to all the staff, you do an amazing job and I hope I have the pleasure of visiting you again.
The staff treated me very well and spoiled me.
I would definitely come back to Linden House.
The staff at Linden House are very professional and caring and I feel Mother is getting the support and positivity she requires. The management is excellent and I am impressed by the variety of activities available. The two social events I attended were very good. I feel my mother is valued and her needs are dealt with professionally and with kindness.
Linden House is a fantastic care home facility. The staff and management are incredibly patient, kind and compassionate. We have witnessed and experienced nothing but this from them and are very happy with their treatment of my father, who can often be difficult to reason with. The building has also recently undergone an impressive renovation, and the interior is very bright and uplifting.
The building and furniture have also recently been modernised which is a great change.
My aunt is well looked after and is happy. The staff are pleasant and helpful and always make you welcome.
She has really settled into the environment of Linden House and talked about how good the food and entertainment was since she arrived.
After visiting a number of homes in my area because I wanted to find the right care and the right place for my mother to stay. I met with the manager and from the moment I met her I knew I had found the right place. It was homely. The home itself is warm, tidy, clean and smart. Her room is lovely and very homely and we have been encouraged to make it mums personal space. There are lots of weekly activities planned. The residents are included in decisions such as meals and activities but also have their own independence and encouraged to make their own decisions. I have been with mum at meal times, the food looks delicious. Whenever I visit, I am always offered a cup of tea and made to feel welcome. The professionalism of the manager and everyone that works there is second to none. Nothing has been too much trouble so far. I am completley satified so far with the care that mum is recieving. They have not just supported mum but all of us as well. Highly recommend.
I am very happy with the care my aunt receives here. She is settled and enjoys the food. Staff are helpful and welcoming and treat her with respect and dignity making allowances for her wish to sometimes remain in her room. It's a relief to know that the staff are looking out for her and call for help as soon as medical assistance is required.
Training and health and safety must be of very high standards as my mum, who is very immobile, has not encountered any falls or mishaps to my knowledge.
My mum has been a resident for nearly 4 years. I have always been very happy with her care and when any small issues arise they are dealt with promptly and professionally. Mum has had some serious health issues and the staff have looked after her diligently and with compassion. We feel reassured she is in good hands. There has been a lot of refurbishing and upgrading recently. The home is bright clean and welcoming. There are more permanent staff and less reliance on agency staff, giving continuity of care and happier staff. I am now retired but worked in this sector for many years and feel I have an extra insight.
A friend of mine has been here for a year and I visit her regularly she is very happy here. The staff are friendly and caring.
I usually accompany my wife to visit her Auntie and have found Linden House to be a very pleasant place to come to. It is very relaxing and the staff very nice to both of us. She seems very happy here and we always leave her knowing she is happy and well cared for.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 November 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 17 Nov 2025
https://thecareruk.com/exciting-times-at-epson-care-home/
There are no upcoming events for Linden House.
Awards / Recognitions (1)
- 28 Feb 2023Recipient: Linden House
Meet the Team (1)

I joined Linden House in 2016 as a care assistant, and for the past nine years I’ve had the privilege of working alongside an exceptional team. Though Linden House is a small home, it is one where consistency, compassion, and exceptional quality of care truly matter. We are committed to a gold-standard framework that ensures every resident feels safe, supported, and genuinely loved.
Having worked in every role throughout my time here, I now step into management with a deep, firsthand understanding of what it truly takes to serve our residents well. This experience allows me to lead with insight, empathy, and a clear vision of how to uphold the highest standards of care.
Alongside my work at Linden House, I am also currently pursuing my nursing qualification, further strengthening my ability to provide the very best for those who call our home theirs.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Linden House to verify any information. View our terms and conditions. Linden House has an Enhanced Service -more info.