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Linden House

9 College Road, Epsom, Surrey KT17 4HF
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I cannot express just how fabulous all the staff areK K(Friend of Resident/Service User)
Linden House, Epsom
Very caring, efficient and charming staff. Always recommend this home.M H(Wife of Resident/Service User)
Linden House, Epsom
she couldn't stop raving about the foodS A(Friend of Resident/Service User)
Linden House, Epsom

Linden House, ideally located near the scenic Epsom Downs, provides a homely, warm, and welcoming atmosphere for individuals seeking dementia care on a permanent or respite basis.

At Linden House, the dedicated team of caring and qualified staff uphold a culture of respect for each individual resident. They believe in nurturing aspiration and independence to the fullest extent possible, empowering residents to live fulfilling lives.

The residence boasts spacious accommodation and a...  

Care Provided by Linden House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,600
Residential Dementia CareFrom £1,600From £1,600

Subject to assessment

Contact Linden House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Willowmead Residential Home Ltd
  • Private Owned

Person in charge

  • Reshma Tupsy(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Single Rooms with ensuite Wet Room (32)

Visiting

  • Linden House is always delighted to welcome visitors. On arrival, you will be warmly greeted by the dedicated team.

Parking

  • Linden House is thrilled to be one of the few care homes in Epsom town centre with a dedicated car park available to visitors, on-site and completely free of charge.

Linden House Reviews (135)

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9.9

Linden House has a Review Score of 9.9 (9.905) out of 10, based on 40 reviews in the last 2 years. Over all time Linden House has 135 reviews.

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Showing 135 reviews matching selected criteria
Review from Gemma G (Granddaughter of Resident) published on 20 May 2020 Submitted via Website
Overall Experience
I wanted to express my sincere gratitude to all the staff at Linden House. During this unprecedented time, myself and my son have been able to video call our nan and great nanna whenever we have wanted to. The staff here are so accommodating and always have been for the past 18 months.

Thank you Linden House for taking care of our precious nan.

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Review from Peter J (Respite Resident) published on 14 April 2020 Submitted via Postal Card
Overall Experience

1 week's respite. Excellent staff and food are good. I would certainly return another day.

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Review from Maha A R (Niece of Resident) published on 23 March 2020 Submitted via Website
Overall Experience
I visited my uncle who is quite different to the rest of the home in terms of religious needs and attention needed for his care. The carers were wonderful and understood exactly what he needed to keep his spirit high. I absolutely loved 'the retreat' where I was told my uncle quite often sat to pray and read his holy books. I have seen a massive positive change in him and his openness to talk to people including myself who had not visited him in some time.

All I can say is I am so grateful for the care, attention and support given by the whole team and I would definitely recommend this home to anyone. As my previous profession was in care quality monitoring I can see outstanding quality of care and Linden House is just that. Well done to you all!

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Review from K K (Friend of Resident) published on 25 October 2019 Submitted via Postal Card
Overall Experience

I have been a carer for 15 years so I understand exactly what makes a good carer. I have a client in Linden House who I visit once a week. I cannot express just how fabulous all the staff are. I've been visiting for over a year and every time I'm greeted with wonderful positive vibes. My client can be difficult at times but has always been given patient and caring help. I would highly recommend Linden House.

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Review from M H (Wife of Resident) published on 1 October 2019 Submitted via Postal Card
Overall Experience
Very caring, efficient and charming staff.

Always recommend this home.

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Review from Peter E (Son of Resident) published on 23 September 2019 Submitted via Website
Overall Experience

I think that my mother has settled in well. She is much happier now than she was before she moved into the home.

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Review from Kay H (Daughter-in-law of Resident) published on 16 August 2019 Submitted via Postal Card
Overall Experience
Was very pleasantly surprised at how clean Linden House is, also the staff are very friendly and kind to all.

There was no smell either which most care homes have.

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Review from Yvonne S (Friend of Resident) published on 6 August 2019 Submitted via Postal Card
Overall Experience
My friend has been at this wonderful home while her daughter had a much-needed break. I had the pleasure of visiting her every day for a week.
On each occasion I found the staff to be very welcoming, happy and extremely attentive to all the patients and especially my friend.
Whatever she asked for was never too much trouble and she thoroughly enjoyed her pamper day, helping in the garden and attending the bbq.

Thank you to all the staff, you do an amazing job and I hope I have the pleasure of visiting you again.

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Review from Barbara B (Resident / Service User) published on 6 August 2019 Submitted via Postal Card
Overall Experience
I came here for 1-week respite.
The staff treated me very well and spoiled me.

I would definitely come back to Linden House.

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Review from Gillian P (Daughter of Resident) published on 21 March 2019 Submitted via Website
Overall Experience

The staff at Linden House are very professional and caring and I feel Mother is getting the support and positivity she requires. The management is excellent and I am impressed by the variety of activities available. The two social events I attended were very good. I feel my mother is valued and her needs are dealt with professionally and with kindness.

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Review from H M (Daughter of Resident) published on 25 February 2019 Submitted via Website
Overall Experience

Linden House is a fantastic care home facility. The staff and management are incredibly patient, kind and compassionate. We have witnessed and experienced nothing but this from them and are very happy with their treatment of my father, who can often be difficult to reason with. The building has also recently undergone an impressive renovation, and the interior is very bright and uplifting.

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Review from S M (Daughter of Resident) published on 25 February 2019 Submitted via Website
Overall Experience
Linden house has a lovely atmosphere with warm and caring staff members. My dad is receiving the best care ever and I know that he’s in a safe place I can trust.

The building and furniture have also recently been modernised which is a great change.

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Review from David D (Nephew of Resident) published on 11 February 2019 Submitted via Postal Card
Overall Experience

My aunt is well looked after and is happy. The staff are pleasant and helpful and always make you welcome.

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Review from Sudesh O (Friend of Resident) published on 25 January 2019 Submitted via Website
Overall Experience
I visited my friend’s mother at Linden House this January and cannot recommend the staff and care she has received highly enough. Everyone is very helpful, attentive and always smiling with a professional and caring attitude towards the residents. During my visit my friends mum was served with tea, cake and biscuits, I was offered the same too.

She has really settled into the environment of Linden House and talked about how good the food and entertainment was since she arrived.

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Review from Giselle W (Daughter of Resident) published on 25 January 2019 Submitted via Website
Overall Experience

After visiting a number of homes in my area because I wanted to find the right care and the right place for my mother to stay. I met with the manager and from the moment I met her I knew I had found the right place. It was homely. The home itself is warm, tidy, clean and smart. Her room is lovely and very homely and we have been encouraged to make it mums personal space. There are lots of weekly activities planned. The residents are included in decisions such as meals and activities but also have their own independence and encouraged to make their own decisions. I have been with mum at meal times, the food looks delicious. Whenever I visit, I am always offered a cup of tea and made to feel welcome. The professionalism of the manager and everyone that works there is second to none. Nothing has been too much trouble so far. I am completley satified so far with the care that mum is recieving. They have not just supported mum but all of us as well. Highly recommend.

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Review from Sue C (Niece of Resident) published on 7 January 2019 Submitted via Postal Card
Overall Experience

I am very happy with the care my aunt receives here. She is settled and enjoys the food. Staff are helpful and welcoming and treat her with respect and dignity making allowances for her wish to sometimes remain in her room. It's a relief to know that the staff are looking out for her and call for help as soon as medical assistance is required.

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Review from Jeff T (Son of Resident) published on 11 December 2018 Submitted via Postal Card
Overall Experience
During the four years that my mum has been looked after at Linden House, we have been extremely happy with all aspects of the care and conditions there.

Training and health and safety must be of very high standards as my mum, who is very immobile, has not encountered any falls or mishaps to my knowledge.

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Review from Sue T (Daughter of Resident) published on 6 December 2018 Submitted via Postal Card
Overall Experience

My mum has been a resident for nearly 4 years. I have always been very happy with her care and when any small issues arise they are dealt with promptly and professionally. Mum has had some serious health issues and the staff have looked after her diligently and with compassion. We feel reassured she is in good hands. There has been a lot of refurbishing and upgrading recently. The home is bright clean and welcoming. There are more permanent staff and less reliance on agency staff, giving continuity of care and happier staff. I am now retired but worked in this sector for many years and feel I have an extra insight.

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Review from J S (Friend of Resident) published on 29 November 2018 Submitted via Postal Card
Overall Experience

A friend of mine has been here for a year and I visit her regularly she is very happy here. The staff are friendly and caring.

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Review from Leonard P (Relative of Resident) published on 9 November 2018 Submitted via Postal Card
Overall Experience

I usually accompany my wife to visit her Auntie and have found Linden House to be a very pleasant place to come to. It is very relaxing and the staff very nice to both of us. She seems very happy here and we always leave her knowing she is happy and well cared for.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 November 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 17 Nov 2025

    https://thecareruk.com/exciting-times-at-epson-care-home/

Upcoming Events

There are no upcoming events for Linden House.

Awards / Recognitions (1)

  • 28 Feb 2023Recipient: Linden House

Meet the Team (1)

Reshma Tupsy
Reshma TupsyJob Title:Home ManagerJoined: 2016

I joined Linden House in 2016 as a care assistant, and for the past nine years I’ve had the privilege of working alongside an exceptional team. Though Linden House is a small home, it is one where consistency, compassion, and exceptional quality of care truly matter. We are committed to a gold-standard framework that ensures every resident feels safe, supported, and genuinely loved.

Having worked in every role throughout my time here, I now step into management with a deep, firsthand understanding of what it truly takes to serve our residents well. This experience allows me to lead with insight, empathy, and a clear vision of how to uphold the highest standards of care.

Alongside my work at Linden House, I am also currently pursuing my nursing qualification, further strengthening my ability to provide the very best for those who call our home theirs.

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