Linden House

9 College Road, Epsom KT17 4HF
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9.2 98 Reviews
  • Linden House, Epsom
Linden House, ideally located near the scenic Epsom Downs, provides a homely, warm, and welcoming atmosphere for individuals seeking dementia care on a permanent or respite basis.

At Linden House, the dedicated team of caring and qualified staff uphold a culture of respect for each individual resident. They believe in nurturing aspiration and independence to the fullest extent possible, empowering residents to live fulfilling lives.

The residence boasts spacious accommodation and a charming rose garden, complete with ample seating areas, offering an idyllic outdoor retreat for relaxation and socialising.

The home takes great pride in its culinary offerings, with a varied menu of delicious home-cooked meals prepared by the talented on-site chef.

At Linden House, the team understands the importance of staying engaged and active, which is why they offer a wide range of activities to suit every interest. From exercise classes and visiting cinema events to music for health entertainers, as well as various games and quizzes, there's something for everyone to enjoy. The home also has its own minibus for both enjoyable day trips and essential appointments, ensuring residents have easy access to everything they need while feeling right at home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1500

Subject to assessment

These prices are only a guideline, please contact Linden House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lucy Perry (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (30)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Linden House Reviews (98)

9.2

Linden House has a Review Score of 9.2 (9.179) out of 10, based on 5 reviews in the last 2 years.
Over all time Linden House has 98 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Linden House
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Total of 98, showing 61-80
Review from Sue T (Daughter of Resident) published on 6 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for nearly 4 years. I have always been very happy with her care and when any small issues arise they are dealt with promptly and professionally. Mum has had some serious health issues and the staff have looked after her diligently and with compassion. We feel reassured she
is in good hands. There has been a lot of refurbishing and upgrading recently. The home is bright clean and welcoming. There are more permanent staff and less reliance on agency staff, giving continuity of care and happier staff. I am now retired but worked in this sector for many years and feel I have an extra insight.
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Review from J S (Friend of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friend of mine has been here for a year and I visit her regularly she is very happy here. The staff are friendly and caring.
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Review from Leonard P (Relative of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I usually accompany my wife to visit her Auntie and have found Linden House to be a very pleasant place to come to. It is very relaxing and the staff very nice to both of us. She seems very happy here and we always leave her knowing she is happy and well cared for.
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Review from Gillian P (Niece of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not ask for a better home for Auntie. Staff very helpful and friendly. A pleasure to visit Auntie in such a caring place. We are very happy knowing that we made a good choice for her.
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Review from S C (Daughter of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been cared for with expertise and kindness. I have been impressed with the level of support and genuine concern. Thank you for all your help and support.
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Review from Debbie K (Daughter of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was there for about 18 months in all. At first, it was strange for Mum but she soon settled in and made friends. The staff were so welcoming and made Mum feel at home from the start. Mum had a good laugh and was a real character. The home is always spotless, lovely, great food, caring staff and
welcoming. The refurb looks great, residents say it looks lovely, nice and bright, that's important. I visited Mum 2-3 times a week. Mum was always clean, well dressed, happy and well fed. We always had a laugh with the staff and I always felt part of their family. Friends and family visited Mum and had great things to say about the place, we all knew Mum was in great hands. Peace of mind meant the world to us all. Towards the end, the staff were just amazing, so loving, caring and supportive, just going the extra mile for us all. I cried and they cried (my Mum was their Mum) that's how I felt. Staff came to Mum's send off. That says so much. A genuine, caring, wonderful, dedicated team. You don't often find that in a home. 10/10
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Review from Colin W (Brother of Resident) published on 17 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister who is a resident is comfortable and well cared for in the unit. She is satisfied with the people who care for her. I am pleased that the people who care for her are happy and do have an interest in her care and her being happy.
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Review from Janet (Niece of Resident) published on 15 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt has been very well looked after at Linden House. Her bedroom overlooks the garden which she enjoys. The staff are very friendly and kind to her. She is safe and feels at home and I'm happy because she is happy.
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Review from Roya C (Niece of Resident) published on 15 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt has been comfortable and has stayed at Linden House for over 2 years. The staff are polite and kind to her and support her comprehensively.
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Review from R G (Son of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been resident for 3 and a half years and in that time, has been very well cared for and seems happy with life here. Originally, we looked around many residential care homes and chose Linden House for its all-around friendliness, clean appearance and value for money. Since then, we have
not been disappointed. Despite the frequent staff changes, the level of care has been consistently high.
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Review from Jane S (Daughter of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ten out of ten for me. So good with my mum, the care package is perfect, my mum is very settled and that takes a lot of time, effort and hard work. The team at Linden House should be very proud of themselves.
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Review from Jane O (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my father died, the home helped mum come to terms with his loss. They have spent time talking to her about dad and keeping her busy so she does not get upset.


Her general care continues to be good.

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Review from Joan M (Resident) assisted by family/friend published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good - interesting people, nice surroundings and good food.
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Review from Murray D (Son of Resident) published on 26 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother entered full time care four years ago. She has been a resident in two care homes, the second of which was Linden House in Epsom. In my opinion, the level of respect, care and attention given to my mother at Linden House was equal to the far more expensive first care home. This is an important
point to remember as aged care may be needed over a long period and therefore; can become very expensive.
To a younger person living independently, a care home is a daunting environment but to the residents who need the care, it is a lifestyle that they come to accept and probably enjoy. I offer my highest praise for the professionalism of the management and staff at Linden House and my thanks for the excellent care they provided for my mother.
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Review from Chris T (Grandson of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has recently moved in and has settled brilliantly due to the excellent care, particularly allowing her independence of choice etc. They have been so welcoming to her and to us as a family - best decision we ever made!
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Review from Joseph G (Son of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good service. Good managers, very supportive and the staff are very helpful.
Mum receives very good care.
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Review from Sylvia R (Resident) published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with Linden House. The staff are very nice and kind to me. The food is good.
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Review from George R (Husband of Resident) published on 17 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the first occasion that my wife had entered respite care and she was very apprehensive about what it would be like.
She stayed at Linden House for two weeks and (in her own words) was looked after superbly.
Evidently, the food is also better than my own home cooking and she is already looking
forward to her next stay!
I think that we were incredibly lucky to find this lovely home with such kind and caring staff.
We have no connection whatsoever with Linden House and the opinions shown are genuinely felt.
My wife did not wish to take part in any of the activities hence the 'don't know' opinion to that question.
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Review from Sonya B (Relative of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After visiting early one morning we found our relative in a worrying predicament, she was laying in a pool of urine. This was left by the night staff. The day staff and deputy manager quickly cleaned her and dealt with the issue concerningly and professionally and dealing with the staff concerned. We
were quite happy with this.
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Review from Roya C (Niece of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful friendly staff who are always supportive and keep me informed.
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Current Review Score: 9.2 (9.179)

Overview of Review Score

The Review Score of 9.2 (9.179) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for Linden House is calculated as follows: ( (53 Excellents x 5) + (6 Goods x 4) ) ÷ 59 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.281 Points relating to the number of positive Reviews for Linden House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 5 Positive Reviews ÷ 6.4 = 0.781
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Lucy

Lucy Perry

Job Title: Home Manager Joined: 2025

I have 14 years experience in the health and social care industry. I strive to create a positive, person-centred environment where residents feel safe and cared for. We are a happy home filled with laughter and love.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Linden House to verify any information. View our terms and conditions. Linden House has an Enhanced Service - more info.