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Linden House

9 College Road, Epsom, Surrey KT17 4HF
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I cannot express just how fabulous all the staff areK K(Friend of Resident/Service User)
Linden House, Epsom
Very caring, efficient and charming staff. Always recommend this home.M H(Wife of Resident/Service User)
Linden House, Epsom
she couldn't stop raving about the foodS A(Friend of Resident/Service User)
Linden House, Epsom

Linden House, ideally located near the scenic Epsom Downs, provides a homely, warm, and welcoming atmosphere for individuals seeking dementia care on a permanent or respite basis.

At Linden House, the dedicated team of caring and qualified staff uphold a culture of respect for each individual resident. They believe in nurturing aspiration and independence to the fullest extent possible, empowering residents to live fulfilling lives.

The residence boasts spacious accommodation and a...  

Care Provided by Linden House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,600
Residential Dementia CareFrom £1,600From £1,600

Subject to assessment

Contact Linden House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Willowmead Residential Home Ltd
  • Private Owned

Person in charge

  • Reshma Tupsy(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Single Rooms with ensuite Wet Room (32)

Visiting

  • Linden House is always delighted to welcome visitors. On arrival, you will be warmly greeted by the dedicated team.

Parking

  • Linden House is thrilled to be one of the few care homes in Epsom town centre with a dedicated car park available to visitors, on-site and completely free of charge.

Linden House Reviews (135)

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9.9

Linden House has a Review Score of 9.9 (9.905) out of 10, based on 40 reviews in the last 2 years. Over all time Linden House has 135 reviews.

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Showing 135 reviews matching selected criteria
Review from Tracey G (Stepdaughter of Resident) published on 15 September 2021 Submitted via Website
Overall Experience

Our dad was recently moved to Linden House, and as a family would like to thank the management and staff for their kindness and support during the transfer. They have been accommodating and sincere and made him feel instantly at home. There is a caring atmosphere at Linden House and a feeling that nothing is too much trouble. There is a very clear focus to offer the best possible care to all the residents while giving peace of mind to our family that our dad is in the best possible place. Thank you Linden House we are extremely grateful to you.

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Review from S L (Resident / Service User) published on 8 September 2021 Submitted via Postal Card
Overall Experience
My stay has been good to me. I have been well looked after and comfortable.

I would willingly return here again.

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Review from I D (Resident / Service User) published on 7 September 2021 Submitted via Postal Card
Overall Experience

Well looked after. Happy.

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Review from P M (Ex Family Member) published on 20 August 2021 Submitted via Postal Card
Overall Experience

The first day we took the resident to Linden House her grandaughter and I met the home manager. She was very caring and professional. We knew straight away that the resident was in good hands and had nothing to worry about. I have met all the staff, they like the resident a lot. Marks out of 10? 10!

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Review from Lavinia H (Resident / Service User) published on 18 August 2021 Submitted via Postal Card
Overall Experience
My stay here has been for a month. I have been well looked after, the staff are very good. No complaints whatsoever. Even at night if you need help, you just have to press your buzzer and someone comes straight away.

Am happy to recommend this home to anyone who needs a care home.

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Review from Sue D (Daughter-in-law of Resident) published on 17 June 2021 Submitted via Website
Overall Experience

Having experienced 2 other care homes for my mum in the last three years, I'm delighted to say Linden House is definitely 3rd time lucky! My mother-in-law came to Linden House in March. Our discussions with the manager before and since have been excellent. Communication is very good and we've felt listened to and supported throughout. The level of care from everyone we've encountered has been exemplary.

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Review from Ken D (Son of Resident) published on 18 May 2021 Submitted via Website
Overall Experience

I had to move my 95 year old mum into a care home at quite short notice. She has lived alone for the last 30 years and been completely independent, and so the move was quite confusing and upsetting for her. The management team and staff at Linden House have been wonderful in settling my mum into her new surroundings and reassuring both her and me during a difficult time. Their care for her, and their help and advice for me, has been excellent.

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Review from Sue C (Daughter of Resident) published on 18 May 2021 Submitted via Website
Overall Experience

Over the past four years my mother has enjoyed the various activities from clay art, quizzes, singing, keep fit, skittles, scrabble, too many visiting musical acts. Her care has always been excellent allowing her individual characteristics to shine when moving around the home and meeting the other residents. As well as reassuring her when her anxieties took control especially during the night. As with my father, the generosity of their time and care when mum became ill was tremendous. Allowing us access in these difficult times, contacting GPs, district nurses and working with her. Resulting in a peaceful and calm departure from this world for both of them. Thank you to all the staff, you are stars.

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Review from Jackie P (Daughter of Resident) published on 11 May 2021 Submitted via Website
Overall Experience

My mum went to Linden House for 2 weeks of respite care but settled in so well that we decided that this was the best place for her. The staff have been very understanding of her complex needs and nothing has been too much trouble for them. My mum has gained more mobility and is interacting with other residents, they have got her knitting again too. They are always on the end of the phone with daily updates. Very friendly staff. I can recommend this home to anyone, they have been a massive help to my mum and the family.

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Review from Tina C (Daughter of Resident) published on 4 January 2021 Submitted via Website
Overall Experience

I had a very positive visit with my mum on the 18th of December (just before we were put into tier 4). Visits only allowed outside but clearly too cold for the residents. So they made their gazebo into a little Christmas grotto, fully enclosed, decorated and heated. Although separated by a perspex wall both sides were warm and inviting. They even had a CD player on the visitor's side, so mum and I had a Christmas sing-song. It's been hard this year not being able to see mum but this was one of the best visits I've experienced even with all the restrictions. The staff have gone above and beyond to keep residents, visitors and staff safe.

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Review from Jane O (Daughter of Resident) published on 21 December 2020 Submitted via Website
Overall Experience
I visited my mum in the new "pod". Having done many visits in the summer in the garden it was great to see Mum again but inside. The pod means there is somewhere warm to sit and chat that is decorated with artwork and photographs of the residents. It has a screen between you and the resident which means contact is impossible but you can see one another.
The home has done a fantastic job keeping residents safe during the pandemic and have remained cheerful and caring throughout. The new activities lady has kept them engaged and making Christmas decorations most recently which are up making the home look festive.

Thank you to all who work there making this an exceptional home. Happy Christmas to you all!

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Review from Alison (Daughter of Resident) published on 16 December 2020 Submitted via Website
Overall Experience

The Linden House team have worked so hard during the pandemic to keep me in touch with my dad. I visited him this afternoon in the newly built outdoor facility. It is a fantastic garden pod, so thoughtfully created and furnished to make it warm and homely. I had a lovely visit with Dad and he looked well and content. A member of staff came in to check on Dad a couple of times, as of course, I was unable to support him due to the necessary perspex divide. The mix of privacy and providing attentive care was just right. At the end of my visit, a member of staff spoke to me about Dad's progress and helped him to say 'goodbye'. All this made for a great visit experience in very difficult times.

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Review from Noelle G (Daughter of Resident) published on 13 October 2020 Submitted via Website
Overall Experience

Linden House has always been a welcoming, cheerful and caring place. I know that my relative is well-looked after. In recent times this care and cheerfulness have not abated despite the difficulties staff, residents and relatives may face.

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Review from I W (Resident / Service User) published on 24 August 2020 Submitted via Postal Card
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Excellent carers and excellent care. No task too much no matter how long. Attendance too, detailed, first-class, looked after my dog showing genuine affection to my lurcher dog.

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Review from Janet R (Daughter of Resident) published on 21 August 2020 Submitted via Website
Overall Experience
Worried about leaving Mum for the first time. Especially given current pandemic situation. I need not have been, given the current restrictions staff were very considerate of my needs as well as Mum's.
Almost immediately they picked up on Mum's hearing issue and resolved it within 5 minutes of arrival!

The staff are wonderful, thoughtful and kind. Nothing is too much trouble. The Manager is always buzzing around keeping her eye on things (so reassuring) as is her lovely deputy. So good to see care managers with a very hands-on and happy professional approach.

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Review from Susan L (Friend of Resident) published on 20 August 2020 Submitted via Website
Overall Experience

This is a great care home, very friendly caring staff, and from what I saw the residents love it there. It's clean and kept homely for the residents and the standards are excellent. Highly recommended.

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Review from Idah A (Niece of Resident) published on 20 August 2020 Submitted via Website
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I visited last week to see my auntie who moved in recently. I have to say I was treated with absolute courtesy by the staff, they were so welcoming and polite. I was very impressed with the controlled environment and the easy access gloves, aprons and masks out the front and cleanliness. When I saw my auntie I saw the difference in her and how she had improved. She told me she felt at home and the staff treated her with so much kindness compared to seeing her before in multiple wards environments. We also talked about the different activities that have been taking place but she loves that she is able to go out in the garden to fill up the bird feeders, I am just so grateful that someone does this with her as it is a massive area of her life which is a dream come true for her. A massive thank you to Linden House staff for taking the time and patience to learn my aunties ways as it has been a long journey for her, I am happy she is settled in a kind loving home!

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Review from L J (Grandson of Resident) published on 17 August 2020 Submitted via Postal Card
Overall Experience

They go above and beyond expectations. They are extremely friendly and caring not only to the residents but to family members upon visiting. They put up some personal items in my nan's room to make her feel more comfortable and homely. They provide good meals that the residents enjoy and keep them happy at all times. Overall I am very happy with the service and cannot thank the staff enough.

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Review from Hilary (Daughter of Resident) published on 31 July 2020 Submitted via Website
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From the first time we walked into Linden House about 6 years ago, we could feel the kind and caring atmosphere and we are so pleased dad was able to move in and has been so lovingly looked after ever since. The staff are amazing - always happy and chatty and nothing is too much trouble. During lockdown they have enabled us to see dad on video calls, speak to him on the phone and have sent us photos and updates on the activities at the home. We were recently able to visit dad in person following all the necessary safety measures and the staff were so helpful and kind. I wholeheartedly recommend Linden House and in fact, a previous neighbour also lives there now on my recommendation and is very happy too.

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Review from Brian L (Son of Resident) published on 4 June 2020 Submitted via Website
Overall Experience

My mother has been a resident at Linden House for several years. Linden House really is a very good residential home. The staff are excellent and so understanding. Every time I visit I always come away feeling that my mother is being so well looked after. I certainly very highly recommend Linden House.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 November 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 17 Nov 2025

    https://thecareruk.com/exciting-times-at-epson-care-home/

Upcoming Events

There are no upcoming events for Linden House.

Awards / Recognitions (1)

  • 28 Feb 2023Recipient: Linden House

Meet the Team (1)

Reshma Tupsy
Reshma TupsyJob Title:Home ManagerJoined: 2016

I joined Linden House in 2016 as a care assistant, and for the past nine years I’ve had the privilege of working alongside an exceptional team. Though Linden House is a small home, it is one where consistency, compassion, and exceptional quality of care truly matter. We are committed to a gold-standard framework that ensures every resident feels safe, supported, and genuinely loved.

Having worked in every role throughout my time here, I now step into management with a deep, firsthand understanding of what it truly takes to serve our residents well. This experience allows me to lead with insight, empathy, and a clear vision of how to uphold the highest standards of care.

Alongside my work at Linden House, I am also currently pursuing my nursing qualification, further strengthening my ability to provide the very best for those who call our home theirs.

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