
I cannot express just how fabulous all the staff areK K(Friend of Resident/Service User)

Very caring, efficient and charming staff. Always recommend this home.M H(Wife of Resident/Service User)

she couldn't stop raving about the foodS A(Friend of Resident/Service User)

I cannot express just how fabulous all the staff areK K(Friend of Resident/Service User)

Very caring, efficient and charming staff. Always recommend this home.M H(Wife of Resident/Service User)

she couldn't stop raving about the foodS A(Friend of Resident/Service User)

Linden House, ideally located near the scenic Epsom Downs, provides a homely, warm, and welcoming atmosphere for individuals seeking dementia care on a permanent or respite basis.
At Linden House, the dedicated team of caring and qualified staff uphold a culture of respect for each individual resident. They believe in nurturing aspiration and independence to the fullest extent possible, empowering residents to live fulfilling lives.
The residence boasts spacious accommodation and a...
Care Provided by Linden House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Subject to assessment
The price(s) shown are provided by the care home. Contact Linden House for full pricing details and T&Cs.
Contact Linden House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Willowmead Residential Home Ltd
- Private Owned
Person in charge
- Reshma Tupsy(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2018
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (32)
- Single Rooms with ensuite Wet Room (32)
Visiting
- Linden House is always delighted to welcome visitors. On arrival, you will be warmly greeted by the dedicated team.
Parking
- Linden House is thrilled to be one of the few care homes in Epsom town centre with a dedicated car park available to visitors, on-site and completely free of charge.
Linden House Reviews (135)
Linden House has a Review Score of 9.9 (9.905) out of 10, based on 40 reviews in the last 2 years.
Over all time Linden House has 135 reviews.
Our dad was recently moved to Linden House, and as a family would like to thank the management and staff for their kindness and support during the transfer. They have been accommodating and sincere and made him feel instantly at home. There is a caring atmosphere at Linden House and a feeling that nothing is too much trouble. There is a very clear focus to offer the best possible care to all the residents while giving peace of mind to our family that our dad is in the best possible place. Thank you Linden House we are extremely grateful to you.
I would willingly return here again.
Well looked after. Happy.
The first day we took the resident to Linden House her grandaughter and I met the home manager. She was very caring and professional. We knew straight away that the resident was in good hands and had nothing to worry about. I have met all the staff, they like the resident a lot. Marks out of 10? 10!
Am happy to recommend this home to anyone who needs a care home.
Having experienced 2 other care homes for my mum in the last three years, I'm delighted to say Linden House is definitely 3rd time lucky! My mother-in-law came to Linden House in March. Our discussions with the manager before and since have been excellent. Communication is very good and we've felt listened to and supported throughout. The level of care from everyone we've encountered has been exemplary.
I had to move my 95 year old mum into a care home at quite short notice. She has lived alone for the last 30 years and been completely independent, and so the move was quite confusing and upsetting for her. The management team and staff at Linden House have been wonderful in settling my mum into her new surroundings and reassuring both her and me during a difficult time. Their care for her, and their help and advice for me, has been excellent.
Over the past four years my mother has enjoyed the various activities from clay art, quizzes, singing, keep fit, skittles, scrabble, too many visiting musical acts. Her care has always been excellent allowing her individual characteristics to shine when moving around the home and meeting the other residents. As well as reassuring her when her anxieties took control especially during the night. As with my father, the generosity of their time and care when mum became ill was tremendous. Allowing us access in these difficult times, contacting GPs, district nurses and working with her. Resulting in a peaceful and calm departure from this world for both of them. Thank you to all the staff, you are stars.
My mum went to Linden House for 2 weeks of respite care but settled in so well that we decided that this was the best place for her. The staff have been very understanding of her complex needs and nothing has been too much trouble for them. My mum has gained more mobility and is interacting with other residents, they have got her knitting again too. They are always on the end of the phone with daily updates. Very friendly staff. I can recommend this home to anyone, they have been a massive help to my mum and the family.
I had a very positive visit with my mum on the 18th of December (just before we were put into tier 4). Visits only allowed outside but clearly too cold for the residents. So they made their gazebo into a little Christmas grotto, fully enclosed, decorated and heated. Although separated by a perspex wall both sides were warm and inviting. They even had a CD player on the visitor's side, so mum and I had a Christmas sing-song. It's been hard this year not being able to see mum but this was one of the best visits I've experienced even with all the restrictions. The staff have gone above and beyond to keep residents, visitors and staff safe.
The home has done a fantastic job keeping residents safe during the pandemic and have remained cheerful and caring throughout. The new activities lady has kept them engaged and making Christmas decorations most recently which are up making the home look festive.
Thank you to all who work there making this an exceptional home. Happy Christmas to you all!
The Linden House team have worked so hard during the pandemic to keep me in touch with my dad. I visited him this afternoon in the newly built outdoor facility. It is a fantastic garden pod, so thoughtfully created and furnished to make it warm and homely. I had a lovely visit with Dad and he looked well and content. A member of staff came in to check on Dad a couple of times, as of course, I was unable to support him due to the necessary perspex divide. The mix of privacy and providing attentive care was just right. At the end of my visit, a member of staff spoke to me about Dad's progress and helped him to say 'goodbye'. All this made for a great visit experience in very difficult times.
Linden House has always been a welcoming, cheerful and caring place. I know that my relative is well-looked after. In recent times this care and cheerfulness have not abated despite the difficulties staff, residents and relatives may face.
Excellent carers and excellent care. No task too much no matter how long. Attendance too, detailed, first-class, looked after my dog showing genuine affection to my lurcher dog.
Almost immediately they picked up on Mum's hearing issue and resolved it within 5 minutes of arrival!
The staff are wonderful, thoughtful and kind. Nothing is too much trouble. The Manager is always buzzing around keeping her eye on things (so reassuring) as is her lovely deputy. So good to see care managers with a very hands-on and happy professional approach.
This is a great care home, very friendly caring staff, and from what I saw the residents love it there. It's clean and kept homely for the residents and the standards are excellent. Highly recommended.
I visited last week to see my auntie who moved in recently. I have to say I was treated with absolute courtesy by the staff, they were so welcoming and polite. I was very impressed with the controlled environment and the easy access gloves, aprons and masks out the front and cleanliness. When I saw my auntie I saw the difference in her and how she had improved. She told me she felt at home and the staff treated her with so much kindness compared to seeing her before in multiple wards environments. We also talked about the different activities that have been taking place but she loves that she is able to go out in the garden to fill up the bird feeders, I am just so grateful that someone does this with her as it is a massive area of her life which is a dream come true for her. A massive thank you to Linden House staff for taking the time and patience to learn my aunties ways as it has been a long journey for her, I am happy she is settled in a kind loving home!
They go above and beyond expectations. They are extremely friendly and caring not only to the residents but to family members upon visiting. They put up some personal items in my nan's room to make her feel more comfortable and homely. They provide good meals that the residents enjoy and keep them happy at all times. Overall I am very happy with the service and cannot thank the staff enough.
From the first time we walked into Linden House about 6 years ago, we could feel the kind and caring atmosphere and we are so pleased dad was able to move in and has been so lovingly looked after ever since. The staff are amazing - always happy and chatty and nothing is too much trouble. During lockdown they have enabled us to see dad on video calls, speak to him on the phone and have sent us photos and updates on the activities at the home. We were recently able to visit dad in person following all the necessary safety measures and the staff were so helpful and kind. I wholeheartedly recommend Linden House and in fact, a previous neighbour also lives there now on my recommendation and is very happy too.
My mother has been a resident at Linden House for several years. Linden House really is a very good residential home. The staff are excellent and so understanding. Every time I visit I always come away feeling that my mother is being so well looked after. I certainly very highly recommend Linden House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 November 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 17 Nov 2025
https://thecareruk.com/exciting-times-at-epson-care-home/
There are no upcoming events for Linden House.
Awards / Recognitions (1)
- 28 Feb 2023Recipient: Linden House
Meet the Team (1)

I joined Linden House in 2016 as a care assistant, and for the past nine years I’ve had the privilege of working alongside an exceptional team. Though Linden House is a small home, it is one where consistency, compassion, and exceptional quality of care truly matter. We are committed to a gold-standard framework that ensures every resident feels safe, supported, and genuinely loved.
Having worked in every role throughout my time here, I now step into management with a deep, firsthand understanding of what it truly takes to serve our residents well. This experience allows me to lead with insight, empathy, and a clear vision of how to uphold the highest standards of care.
Alongside my work at Linden House, I am also currently pursuing my nursing qualification, further strengthening my ability to provide the very best for those who call our home theirs.
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