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Linden House

9 College Road, Epsom, Surrey KT17 4HF
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I cannot express just how fabulous all the staff areK K(Friend of Resident/Service User)
Linden House, Epsom
Very caring, efficient and charming staff. Always recommend this home.M H(Wife of Resident/Service User)
Linden House, Epsom
she couldn't stop raving about the foodS A(Friend of Resident/Service User)
Linden House, Epsom

Linden House, ideally located near the scenic Epsom Downs, provides a homely, warm, and welcoming atmosphere for individuals seeking dementia care on a permanent or respite basis.

At Linden House, the dedicated team of caring and qualified staff uphold a culture of respect for each individual resident. They believe in nurturing aspiration and independence to the fullest extent possible, empowering residents to live fulfilling lives.

The residence boasts spacious accommodation and a...  

Care Provided by Linden House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,600
Residential Dementia CareFrom £1,600From £1,600

Subject to assessment

Contact Linden House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Willowmead Residential Home Ltd
  • Private Owned

Person in charge

  • Reshma Tupsy(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Single Rooms with ensuite Wet Room (32)

Visiting

  • Linden House is always delighted to welcome visitors. On arrival, you will be warmly greeted by the dedicated team.

Parking

  • Linden House is thrilled to be one of the few care homes in Epsom town centre with a dedicated car park available to visitors, on-site and completely free of charge.

Linden House Reviews (135)

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9.9

Linden House has a Review Score of 9.9 (9.905) out of 10, based on 40 reviews in the last 2 years. Over all time Linden House has 135 reviews.

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Showing 135 reviews matching selected criteria
Review from Gillian P (Niece of Resident) published on 7 November 2018 Submitted via Postal Card
Overall Experience

Could not ask for a better home for Auntie. Staff very helpful and friendly. A pleasure to visit Auntie in such a caring place. We are very happy knowing that we made a good choice for her.

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Review from S C (Daughter of Resident) published on 6 November 2018 Submitted via Postal Card
Overall Experience

Mum has been cared for with expertise and kindness. I have been impressed with the level of support and genuine concern. Thank you for all your help and support.

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Review from Debbie K (Daughter of Resident) published on 2 November 2018 Submitted via Postal Card
Overall Experience

Mum was there for about 18 months in all. At first, it was strange for Mum but she soon settled in and made friends. The staff were so welcoming and made Mum feel at home from the start. Mum had a good laugh and was a real character. The home is always spotless, lovely, great food, caring staff and welcoming. The refurb looks great, residents say it looks lovely, nice and bright, that's important. I visited Mum 2-3 times a week. Mum was always clean, well dressed, happy and well fed. We always had a laugh with the staff and I always felt part of their family. Friends and family visited Mum and had great things to say about the place, we all knew Mum was in great hands. Peace of mind meant the world to us all. Towards the end, the staff were just amazing, so loving, caring and supportive, just going the extra mile for us all. I cried and they cried (my Mum was their Mum) that's how I felt. Staff came to Mum's send off. That says so much. A genuine, caring, wonderful, dedicated team. You don't often find that in a home. 10/10

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Review from Colin W (Brother of Resident) published on 17 October 2018 Submitted via Website
Overall Experience

My sister who is a resident is comfortable and well cared for in the unit. She is satisfied with the people who care for her. I am pleased that the people who care for her are happy and do have an interest in her care and her being happy.

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Review from Janet (Niece of Resident) published on 15 October 2018 Submitted via Website
Overall Experience

My aunt has been very well looked after at Linden House. Her bedroom overlooks the garden which she enjoys. The staff are very friendly and kind to her. She is safe and feels at home and I'm happy because she is happy.

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Review from Roya C (Niece of Resident) published on 15 October 2018 Submitted via Website
Overall Experience

My aunt has been comfortable and has stayed at Linden House for over 2 years. The staff are polite and kind to her and support her comprehensively.

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Review from R G (Son of Resident) published on 12 October 2018 Submitted via Postal Card
Overall Experience

My mother has been resident for 3 and a half years and in that time, has been very well cared for and seems happy with life here. Originally, we looked around many residential care homes and chose Linden House for its all-around friendliness, clean appearance and value for money. Since then, we have not been disappointed. Despite the frequent staff changes, the level of care has been consistently high.

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Review from Jane S (Daughter of Resident) published on 20 September 2018 Submitted via Postal Card
Overall Experience

Ten out of ten for me. So good with my mum, the care package is perfect, my mum is very settled and that takes a lot of time, effort and hard work. The team at Linden House should be very proud of themselves.

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Review from Joan M (Resident / Service User) published on 26 June 2018 Submitted via Postal Card
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Good - interesting people, nice surroundings and good food.

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Review from Jane O (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card
Overall Experience

Since my father died, the home helped mum come to terms with his loss. They have spent time talking to her about dad and keeping her busy so she does not get upset.

Her general care continues to be good.

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Review from Murray D (Son of Resident) published on 26 March 2018 Submitted via Website
Overall Experience
My mother entered full time care four years ago. She has been a resident in two care homes, the second of which was Linden House in Epsom. In my opinion, the level of respect, care and attention given to my mother at Linden House was equal to the far more expensive first care home. This is an important point to remember as aged care may be needed over a long period and therefore; can become very expensive.

To a younger person living independently, a care home is a daunting environment but to the residents who need the care, it is a lifestyle that they come to accept and probably enjoy. I offer my highest praise for the professionalism of the management and staff at Linden House and my thanks for the excellent care they provided for my mother.

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Review from Chris T (Grandson of Resident) published on 17 January 2018 Submitted via Postal Card
Overall Experience

My grandmother has recently moved in and has settled brilliantly due to the excellent care, particularly allowing her independence of choice etc. They have been so welcoming to her and to us as a family - best decision we ever made!

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Review from Joseph G (Son of Resident) published on 14 November 2017 Submitted via Postal Card
Overall Experience
A very good service. Good managers, very supportive and the staff are very helpful.

Mum receives very good care.

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Review from Sylvia R (Resident / Service User) published on 23 October 2017 Submitted via Postal Card
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I'm very happy with Linden House. The staff are very nice and kind to me. The food is good.

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Review from George R (Husband of Resident) published on 17 October 2017 Submitted via Website
Overall Experience
This was the first occasion that my wife had entered respite care and she was very apprehensive about what it would be like.
She stayed at Linden House for two weeks and (in her own words) was looked after superbly.
Evidently, the food is also better than my own home cooking and she is already looking forward to her next stay!
I think that we were incredibly lucky to find this lovely home with such kind and caring staff.
We have no connection whatsoever with Linden House and the opinions shown are genuinely felt.

My wife did not wish to take part in any of the activities hence the 'don't know' opinion to that question.

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Review from Sonya B (Relative of Resident) published on 16 October 2017 Submitted via Postal Card
Overall Experience

After visiting early one morning we found our relative in a worrying predicament, she was laying in a pool of urine. This was left by the night staff. The day staff and deputy manager quickly cleaned her and dealt with the issue concerningly and professionally and dealing with the staff concerned. We were quite happy with this.

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Review from Roya C (Niece of Resident) published on 16 October 2017 Submitted via Postal Card
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Very helpful friendly staff who are always supportive and keep me informed.

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Review from John W (Resident / Service User) published on 13 October 2017 Submitted via Postal Card
Overall Experience
I am very happy in Linden House. The staff take me for lunch every Thursday in Epsom to a restaurant in Epsom. they look after me well and look after my finances.

I enjoy the meals here.

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Review from David S (Son of Resident) published on 3 October 2017 Submitted via Postal Card
Overall Experience

My mother has gone into the home this week. The management has been excellent and has done everything possible to make things as easy as possible. My mum's room is very comfortable and she tells me that she is being well looked after and that the food is very nice. So our first impressions are very good. We hope in the coming weeks that she will be able to join in with activities etc.

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Review from Jean R (Wife of Resident) published on 3 October 2017 Submitted via Postal Card
Overall Experience

My husband was hospitalised following a fall at home. He then entered this care home and has been here for about two months. He is very well looked after. The staff are friendly and kind, I visit regularly with a small dog! And I am always made to feel welcome.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 November 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 17 Nov 2025

    https://thecareruk.com/exciting-times-at-epson-care-home/

Upcoming Events

There are no upcoming events for Linden House.

Awards / Recognitions (1)

  • 28 Feb 2023Recipient: Linden House

Meet the Team (1)

Reshma Tupsy
Reshma TupsyJob Title:Home ManagerJoined: 2016

I joined Linden House in 2016 as a care assistant, and for the past nine years I’ve had the privilege of working alongside an exceptional team. Though Linden House is a small home, it is one where consistency, compassion, and exceptional quality of care truly matter. We are committed to a gold-standard framework that ensures every resident feels safe, supported, and genuinely loved.

Having worked in every role throughout my time here, I now step into management with a deep, firsthand understanding of what it truly takes to serve our residents well. This experience allows me to lead with insight, empathy, and a clear vision of how to uphold the highest standards of care.

Alongside my work at Linden House, I am also currently pursuing my nursing qualification, further strengthening my ability to provide the very best for those who call our home theirs.

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