
I cannot express just how fabulous all the staff areK K(Friend of Resident/Service User)

Very caring, efficient and charming staff. Always recommend this home.M H(Wife of Resident/Service User)

she couldn't stop raving about the foodS A(Friend of Resident/Service User)

I cannot express just how fabulous all the staff areK K(Friend of Resident/Service User)

Very caring, efficient and charming staff. Always recommend this home.M H(Wife of Resident/Service User)

she couldn't stop raving about the foodS A(Friend of Resident/Service User)

Linden House, ideally located near the scenic Epsom Downs, provides a homely, warm, and welcoming atmosphere for individuals seeking dementia care on a permanent or respite basis.
At Linden House, the dedicated team of caring and qualified staff uphold a culture of respect for each individual resident. They believe in nurturing aspiration and independence to the fullest extent possible, empowering residents to live fulfilling lives.
The residence boasts spacious accommodation and a...
Care Provided by Linden House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Accreditations
- The National Dementia Care Accreditation Scheme (NaDCAS)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Subject to assessment
The price(s) shown are provided by the care home. Contact Linden House for full pricing details and T&Cs.
Contact Linden House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Willowmead Residential Home Ltd
- Private Owned
Person in charge
- Reshma Tupsy (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2018
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (32)
- Single Rooms with ensuite Wet Room (32)
Visiting
- Linden House is always delighted to welcome visitors. On arrival, you will be warmly greeted by the dedicated team.
Parking
- Linden House is thrilled to be one of the few care homes in Epsom town centre with a dedicated car park available to visitors, on-site and completely free of charge.
Linden House Reviews (135)
Linden House has a Review Score of 9.9 (9.912) out of 10, based on 39 reviews in the last 2 years.
Over all time Linden House has 135 reviews.
I cannot complain at all from the management to staff. It's the perfect place for mum, she has settled in so well. I am so happy and can only sing the praises of Linden House. Many homes could learn a thing or two from here. The place is wonderful it speaks volumes about great care.
Staff always kind, friendly and always put the resident's needs and feelings first.
It is difficult to give a fair review as a visitor when the resident has found it difficult to settle in and it is such a life changing experience.
It is a delight to visit the home where there is a happy relaxed atmosphere between the management and staff who are dedicated to the care of its residents. The management noticeably works very hard to maintain the high standards required to run the home. They are very understanding of staff, residents and family needs and nothing is too much trouble. Linden House must be one of the best or one of the best of its size in Surrey.
The standard as a whole has improved over the past 6 months. More safety measures put in place (eg. higher stairgate), more comfortable pressure mattress. The staff change quite a bit so I feel they all need to know my mother's needs. As my mother is doubly incontinent, I worry that she isn't taken to the toilet or check enough as she is prone to UTI's. She also eats with her hands, so I worry she doesn't get her hands washed before she eats. Also, finger nails tend to get long; again, they should be regularly cut and filed for hygiene and safety.
The staff were wonderful, forever making sure everybody was comfortable and wanting for nothing.
Personal requests were seen to immediately. Everybody was kept clean and tidy.
The accommodation was very good and you were able to join in activities if you wished.
You were not made to do anything if you didn't want to. You could always get a drink or snack if wanted.
I wouldn't have minded how long I was there and if I ever have to pick a care home this would be my first choice.
My friend initially went into Linden House for respite to give husband a break. She's totally blind, had a history of mental health. She became a permanent resident for last 18 months-2 years. Her health generally has gradually deteriorated- dementia. Family asked for her to be moved to local dementia home/nursing care. Linden House argued not in her best interests, happy to keep her, nurse her. Request finally granted. My friend's last year or so was comfortable in bed all the time, well looked after.
My grandmother was in the care of the team at Linden House for 2 years until she passed away there. The staff were so kind and caring right up to the end. I live in Bristol so it was hard for me to go and visit often. But the staff kept me informed of my grandmother's condition and were so kind at the end keeping me up to date with daily calls about how she was doing. When my grandmother did sadly pass away, the manager told me that my grandmothers key worker had been with her when she died which was a huge comfort to me. I would recommend this nursing home to any of those looking for a great support team, fun and engaging activities for the residents and a caring staff from the men and women who work with the residents daily right up to the manager.
Mum was at Linden House for 18 months, and whilst the home was very good at the time of her becoming a resident, it has shown significant improvements over time.
I can't praise the whole team at Linden house enough, and will sadly miss them all, as they become an extended family to both myself and my brother.
Unfortunately last week mum passed away. I cannot describe in words alone how good the staff were. They even changed their shifts so that staff who knew Mum the best could be there with her until the end. I have sadly lost a mum but at the same time, I feel I have lost an extended family in relation to the staff who exceeded in their care far more than would ever be expected. I send my sincere gratitude to them all for how they dealt with everything which made our loss easier to deal with.
I had a last minute crisis and needed to home my 97-year-old mother for a week. I was recommended to contact Linden House by my local/regular pharmacist. It was the best recommendation I could have wished for.
My panic was instantly resolved, the management could not have been more helpful, understanding and friendly. My mother does not normally enjoy respite and actually said she would not mind returning. I was amazed to say the least. The staff, food, everything was perfect! Thank you.
My aunt was in the care of Linden House for three years, we visited the home weekly. Standards were always high with staff who took good care and were kind.
My mother has been a resident at Linden House for two years. Although there have been a number of staff changes in that time, a very tight team is maintained. The management is strong and motivated which rolls down through all staff members.
It is difficult for me to mark some of the boxes below because my wife goes in for respite and as a consequence I do not visit. To my mind that defeats the object. This is the second time she has been to Linden House and obviously I would not have repeated this exercise if I was unhappy. She has been in another home that was, to my mind not satisfactory. All my dealings with all of the staff have been excellent. Everybody is extremely friendly and caring. They show respect, friendliness, courtesy and kindness to my wife. They make her feel loved and cared for. She showed no hesitation on entering for a second visit.
We wanted a one week respite care place for my 96 year old father who is very frail and has dementia. This was so that Mum (90 years old) could attend a family wedding in Norfolk and enjoy a well deserved rest from her 24 hr caring role to Dad. The Manager and Operations Manager were superb. The Operations manager visited Mum and Dad in their home and carried out a thorough assessment of Dad's needs. Working with the family she devised a Care Plan which mirrored Dad's existing routine at home. The transition into the home was emotional but the Operations Manager and her staff listened, supported and reassured us. We knew that he was in very safe hands. Dad ate, slept and relaxed into the Linden House routine. He enjoyed the food and the banter with the staff. We brought him home safely and he is now enjoying home comforts again. Respite care is a great way of easing the burden of care on loved ones. It enabled Mum to recharge her batteries and to experience her Grandson's special wedding day. A big thank you to Linden House and all the staff but particularly the Operations Manager, for taking care of our precious Dad so well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 November 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 17 Nov 2025
https://thecareruk.com/exciting-times-at-epson-care-home/
There are no upcoming events for Linden House.
Awards / Recognitions (1)
- 28 Feb 2023Recipient: Linden House
Meet the Team (1)

I joined Linden House in 2016 as a care assistant, and for the past nine years I’ve had the privilege of working alongside an exceptional team. Though Linden House is a small home, it is one where consistency, compassion, and exceptional quality of care truly matter. We are committed to a gold-standard framework that ensures every resident feels safe, supported, and genuinely loved.
Having worked in every role throughout my time here, I now step into management with a deep, firsthand understanding of what it truly takes to serve our residents well. This experience allows me to lead with insight, empathy, and a clear vision of how to uphold the highest standards of care.
Alongside my work at Linden House, I am also currently pursuing my nursing qualification, further strengthening my ability to provide the very best for those who call our home theirs.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Linden House to verify any information. View our terms and conditions. Linden House has an Enhanced Service -more info.