Linden House

My wife did not wish to take part in any of the activities hence the 'don't know' opinion to that question.

After visiting early one morning we found our relative in a worrying predicament, she was laying in a pool of urine. This was left by the night staff. The day staff and deputy manager quickly cleaned her and dealt with the issue concerningly and professionally and dealing with the staff concerned. We were quite happy with this.

Very helpful friendly staff who are always supportive and keep me informed.

I enjoy the meals here.

My mother has gone into the home this week. The management has been excellent and has done everything possible to make things as easy as possible. My mum's room is very comfortable and she tells me that she is being well looked after and that the food is very nice. So our first impressions are very good. We hope in the coming weeks that she will be able to join in with activities etc.

My husband was hospitalised following a fall at home. He then entered this care home and has been here for about two months. He is very well looked after. The staff are friendly and kind, I visit regularly with a small dog! And I am always made to feel welcome.

I cannot complain at all from the management to staff. It's the perfect place for mum, she has settled in so well. I am so happy and can only sing the praises of Linden House. Many homes could learn a thing or two from here. The place is wonderful it speaks volumes about great care.

Staff always kind, friendly and always put the resident's needs and feelings first.

It is difficult to give a fair review as a visitor when the resident has found it difficult to settle in and it is such a life changing experience.

It is a delight to visit the home where there is a happy relaxed atmosphere between the management and staff who are dedicated to the care of its residents. The management noticeably works very hard to maintain the high standards required to run the home. They are very understanding of staff, residents and family needs and nothing is too much trouble. Linden House must be one of the best or one of the best of its size in Surrey.

The standard as a whole has improved over the past 6 months. More safety measures put in place (eg. higher stairgate), more comfortable pressure mattress. The staff change quite a bit so I feel they all need to know my mother's needs. As my mother is doubly incontinent, I worry that she isn't taken to the toilet or check enough as she is prone to UTI's. She also eats with her hands, so I worry she doesn't get her hands washed before she eats. Also, finger nails tend to get long; again, they should be regularly cut and filed for hygiene and safety.

I wouldn't have minded how long I was there and if I ever have to pick a care home this would be my first choice.

My friend initially went into Linden House for respite to give husband a break. She's totally blind, had a history of mental health. She became a permanent resident for last 18 months-2 years. Her health generally has gradually deteriorated- dementia. Family asked for her to be moved to local dementia home/nursing care. Linden House argued not in her best interests, happy to keep her, nurse her. Request finally granted. My friend's last year or so was comfortable in bed all the time, well looked after.

My grandmother was in the care of the team at Linden House for 2 years until she passed away there. The staff were so kind and caring right up to the end. I live in Bristol so it was hard for me to go and visit often. But the staff kept me informed of my grandmother's condition and were so kind at the end keeping me up to date with daily calls about how she was doing. When my grandmother did sadly pass away, the manager told me that my grandmothers key worker had been with her when she died which was a huge comfort to me. I would recommend this nursing home to any of those looking for a great support team, fun and engaging activities for the residents and a caring staff from the men and women who work with the residents daily right up to the manager.

I can't praise the whole team at Linden house enough, and will sadly miss them all, as they become an extended family to both myself and my brother.

Unfortunately last week mum passed away. I cannot describe in words alone how good the staff were. They even changed their shifts so that staff who knew Mum the best could be there with her until the end. I have sadly lost a mum but at the same time, I feel I have lost an extended family in relation to the staff who exceeded in their care far more than would ever be expected. I send my sincere gratitude to them all for how they dealt with everything which made our loss easier to deal with.

I had a last minute crisis and needed to home my 97-year-old mother for a week. I was recommended to contact Linden House by my local/regular pharmacist. It was the best recommendation I could have wished for.

My panic was instantly resolved, the management could not have been more helpful, understanding and friendly. My mother does not normally enjoy respite and actually said she would not mind returning. I was amazed to say the least. The staff, food, everything was perfect! Thank you.

My aunt was in the care of Linden House for three years, we visited the home weekly. Standards were always high with staff who took good care and were kind.

My mother has been a resident at Linden House for two years. Although there have been a number of staff changes in that time, a very tight team is maintained. The management is strong and motivated which rolls down through all staff members.

It is difficult for me to mark some of the boxes below because my wife goes in for respite and as a consequence I do not visit. To my mind that defeats the object. This is the second time she has been to Linden House and obviously I would not have repeated this exercise if I was unhappy. She has been in another home that was, to my mind not satisfactory. All my dealings with all of the staff have been excellent. Everybody is extremely friendly and caring. They show respect, friendliness, courtesy and kindness to my wife. They make her feel loved and cared for. She showed no hesitation on entering for a second visit.