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Linden House

9 College Road, Epsom, Surrey KT17 4HF
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I cannot express just how fabulous all the staff areK K(Friend of Resident/Service User)
Linden House, Epsom
Very caring, efficient and charming staff. Always recommend this home.M H(Wife of Resident/Service User)
Linden House, Epsom
she couldn't stop raving about the foodS A(Friend of Resident/Service User)
Linden House, Epsom

Linden House, ideally located near the scenic Epsom Downs, provides a homely, warm, and welcoming atmosphere for individuals seeking dementia care on a permanent or respite basis.

At Linden House, the dedicated team of caring and qualified staff uphold a culture of respect for each individual resident. They believe in nurturing aspiration and independence to the fullest extent possible, empowering residents to live fulfilling lives.

The residence boasts spacious accommodation and a...  

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Care Provided by Linden House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Accreditations

  •  The National Dementia Care Accreditation Scheme (NaDCAS)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,600
Residential Dementia CareFrom £1,600From £1,600

Subject to assessment

Contact Linden House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Willowmead Residential Home Ltd
  • Private Owned

Person in charge

  • Reshma Tupsy (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Single Rooms with ensuite Wet Room (32)

Visiting

  • Linden House is always delighted to welcome visitors. On arrival, you will be warmly greeted by the dedicated team.

Parking

  • Linden House is thrilled to be one of the few care homes in Epsom town centre with a dedicated car park available to visitors, on-site and completely free of charge.

Linden House Reviews (135)

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9.9

Linden House has a Review Score of 9.9 (9.912) out of 10, based on 39 reviews in the last 2 years. Over all time Linden House has 135 reviews.

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Showing 135 reviews matching selected criteria
Review from Debra K (Daughter of Resident) published on 3 October 2017 Submitted via Review Postal Card
Overall Experience
My second review five months down the line that mum has been here.

I cannot complain at all from the management to staff. It's the perfect place for mum, she has settled in so well. I am so happy and can only sing the praises of Linden House. Many homes could learn a thing or two from here. The place is wonderful it speaks volumes about great care.

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Review from F B (Friend of Resident) published on 3 October 2017 Submitted via Review Postal Card
Overall Experience

Staff always kind, friendly and always put the resident's needs and feelings first.

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Review from S C (Friend of Resident) published on 3 October 2017 Submitted via Review Postal Card
Overall Experience

It is difficult to give a fair review as a visitor when the resident has found it difficult to settle in and it is such a life changing experience.

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Review from Brian S (Husband of Resident) published on 3 October 2017 Submitted via Review Postal Card
Overall Experience

It is a delight to visit the home where there is a happy relaxed atmosphere between the management and staff who are dedicated to the care of its residents. The management noticeably works very hard to maintain the high standards required to run the home. They are very understanding of staff, residents and family needs and nothing is too much trouble. Linden House must be one of the best or one of the best of its size in Surrey.

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Review from Z L (Daughter of Resident) published on 8 August 2017 Submitted via Review Postal Card
Overall Experience

The standard as a whole has improved over the past 6 months. More safety measures put in place (eg. higher stairgate), more comfortable pressure mattress. The staff change quite a bit so I feel they all need to know my mother's needs. As my mother is doubly incontinent, I worry that she isn't taken to the toilet or check enough as she is prone to UTI's. She also eats with her hands, so I worry she doesn't get her hands washed before she eats. Also, finger nails tend to get long; again, they should be regularly cut and filed for hygiene and safety.

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Review from Janet J (Resident / Service User) published on 15 June 2017 Submitted via Review Postal Card
Overall Experience
I was a temporary resident for a month. I found everywhere clean and tidy.
The staff were wonderful, forever making sure everybody was comfortable and wanting for nothing.
Personal requests were seen to immediately. Everybody was kept clean and tidy.
The accommodation was very good and you were able to join in activities if you wished.
You were not made to do anything if you didn't want to. You could always get a drink or snack if wanted.

I wouldn't have minded how long I was there and if I ever have to pick a care home this would be my first choice.

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Review from Susan M (Friend of Resident) published on 14 June 2017 Submitted via Review Postal Card
Overall Experience

My friend initially went into Linden House for respite to give husband a break. She's totally blind, had a history of mental health. She became a permanent resident for last 18 months-2 years. Her health generally has gradually deteriorated- dementia. Family asked for her to be moved to local dementia home/nursing care. Linden House argued not in her best interests, happy to keep her, nurse her. Request finally granted. My friend's last year or so was comfortable in bed all the time, well looked after.

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Review from Sarah S (Granddaughter of Resident) published on 31 May 2017 Submitted via Website
Overall Experience

My grandmother was in the care of the team at Linden House for 2 years until she passed away there. The staff were so kind and caring right up to the end. I live in Bristol so it was hard for me to go and visit often. But the staff kept me informed of my grandmother's condition and were so kind at the end keeping me up to date with daily calls about how she was doing. When my grandmother did sadly pass away, the manager told me that my grandmothers key worker had been with her when she died which was a huge comfort to me. I would recommend this nursing home to any of those looking for a great support team, fun and engaging activities for the residents and a caring staff from the men and women who work with the residents daily right up to the manager.

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Review from Nigel D (Son of Resident) published on 15 May 2017 Submitted via Website
Overall Experience
My mother was a resident at Linden House up until the 6th May when she sadly passed away. The care and support that Linden House provided my mum along with me and my family was 1st class. The end of life care was excellent, and I couldn't have wished a better way for mum to have lived her final days.
Mum was at Linden House for 18 months, and whilst the home was very good at the time of her becoming a resident, it has shown significant improvements over time.

I can't praise the whole team at Linden house enough, and will sadly miss them all, as they become an extended family to both myself and my brother.

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Review from Adrian D (Son of Resident) published on 15 May 2017 Submitted via Website
Overall Experience
My mother was a resident for 18 months at Linden House after having two falls. After a week of being there for respite, my mother's wishes were to remain at Linden House as the care and attention she was receiving was excellent. All the staff at every level are very friendly and caring and would always spend time talking to you and giving updates about Mum. When I got married last year they went to exception lengths to prepare mum both mentally and physically so she could attend which she did.

Unfortunately last week mum passed away. I cannot describe in words alone how good the staff were. They even changed their shifts so that staff who knew Mum the best could be there with her until the end. I have sadly lost a mum but at the same time, I feel I have lost an extended family in relation to the staff who exceeded in their care far more than would ever be expected. I send my sincere gratitude to them all for how they dealt with everything which made our loss easier to deal with.

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Review from Maddy E (Daughter of Resident) published on 17 March 2017 Submitted via Review Postal Card
Overall Experience

I had a last minute crisis and needed to home my 97-year-old mother for a week. I was recommended to contact Linden House by my local/regular pharmacist. It was the best recommendation I could have wished for.

My panic was instantly resolved, the management could not have been more helpful, understanding and friendly. My mother does not normally enjoy respite and actually said she would not mind returning. I was amazed to say the least. The staff, food, everything was perfect! Thank you.

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Review from G W (Nephew of Resident) published on 14 March 2017 Submitted via Review Postal Card
Overall Experience

My aunt was in the care of Linden House for three years, we visited the home weekly. Standards were always high with staff who took good care and were kind.

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Review from Brenda S (Daughter of Resident) published on 9 January 2017 Submitted via Website
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My mother has been a resident at Linden House for two years. Although there have been a number of staff changes in that time, a very tight team is maintained. The management is strong and motivated which rolls down through all staff members.

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Review from Barry G (Husband of Resident) published on 7 January 2016 Submitted via Review Postal Card
Overall Experience

It is difficult for me to mark some of the boxes below because my wife goes in for respite and as a consequence I do not visit. To my mind that defeats the object. This is the second time she has been to Linden House and obviously I would not have repeated this exercise if I was unhappy. She has been in another home that was, to my mind not satisfactory. All my dealings with all of the staff have been excellent. Everybody is extremely friendly and caring. They show respect, friendliness, courtesy and kindness to my wife. They make her feel loved and cared for. She showed no hesitation on entering for a second visit.

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Review from Joan S (Daughter of Resident) published on 21 August 2015 Submitted via Website
Overall Experience

We wanted a one week respite care place for my 96 year old father who is very frail and has dementia. This was so that Mum (90 years old) could attend a family wedding in Norfolk and enjoy a well deserved rest from her 24 hr caring role to Dad. The Manager and Operations Manager were superb. The Operations manager visited Mum and Dad in their home and carried out a thorough assessment of Dad's needs. Working with the family she devised a Care Plan which mirrored Dad's existing routine at home. The transition into the home was emotional but the Operations Manager and her staff listened, supported and reassured us. We knew that he was in very safe hands. Dad ate, slept and relaxed into the Linden House routine. He enjoyed the food and the banter with the staff. We brought him home safely and he is now enjoying home comforts again. Respite care is a great way of easing the burden of care on loved ones. It enabled Mum to recharge her batteries and to experience her Grandson's special wedding day. A big thank you to Linden House and all the staff but particularly the Operations Manager, for taking care of our precious Dad so well.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 November 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 17 Nov 2025

    https://thecareruk.com/exciting-times-at-epson-care-home/

Upcoming Events

There are no upcoming events for Linden House.

Awards / Recognitions (1)

  • 28 Feb 2023Recipient: Linden House

Accreditations

Meet the Team (1)

Reshma Tupsy
Reshma TupsyJob Title Home ManagerJoined 2016

I joined Linden House in 2016 as a care assistant, and for the past nine years I’ve had the privilege of working alongside an exceptional team. Though Linden House is a small home, it is one where consistency, compassion, and exceptional quality of care truly matter. We are committed to a gold-standard framework that ensures every resident feels safe, supported, and genuinely loved.

Having worked in every role throughout my time here, I now step into management with a deep, firsthand understanding of what it truly takes to serve our residents well. This experience allows me to lead with insight, empathy, and a clear vision of how to uphold the highest standards of care.

Alongside my work at Linden House, I am also currently pursuing my nursing qualification, further strengthening my ability to provide the very best for those who call our home theirs.

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