Care Homes Owned by Gingerbread Care Ltd in Dorset

My mother moved to Glencairn House six weeks ago to be nearer to family. The experience has been a great success in all respects. The room is well proportioned with a view of Borough Gardens and the staff are kind, considerate and helpful. Most notably Mum has made friends and participated in a wide range of excellently organised activities where she had previously been somewhat reclusive. A a result she is much brighter and more cheerful.

My mum has been a resident of Glencairn for the last 3 years. She is always happy, is treated with dignity, respect and empathy. She enjoys the food and social activities, particularly the trips out. The staff are always approachable and endeavour to fulfil her needs.

For safety reasons the front door at Montrose is kept locked so I have to ring the bell every time I visit. I have never been greeted other than with a welcoming smile and friendly words. Once inside I don't feel like a visitor, but one of the family tree to join in the activities and chat with staff and residents. I am always aware of the affectionate care given to my partner and which they extend to me. We chose well when we chose Montrose.

From the first visit to Glencairn House I felt this was a lovely home and despite a few difficulties of my sister settling in the staff have been nothing but kind and caring and nothing is too much trouble, all the staff are lovely and happy in the home, with lots of activities and nothing is too much trouble. Would really recommend this home.

The whole team is exceptional.

I feel happy living here and find the staff very friendly and cheerful as they carry out their tasks. I do feel 'at home' and the staff contribute to that feeling. If I am needing extra help on a bad day, I feel extra support is given very readily & I am very grateful for that.

I can only be thankful for the care Dad received, Glencairn is a lovely care home and I wish the team every success in continuing to provide such a warm and inclusive environment

I have no hesitation in recommending Montrose as a provider of all needs a person requires when seeking help to overcome disabilities affecting their health and well-being.

My father has been a resident, since early this year after a long stay in hospital. He has settled well, the home is very well presented, food is very good. The staff are amazing, it is just like a big family, very welcoming.

The staff are fantastic. They go to great lengths to make the residents feel comfortable and cared for. They create a lovely atmosphere and make those who stay there feel like they're part of a genuinely happy home.

I know my mother is in the care of people who genuinely have her best interests at heart which means that I am able to relax a bit not having to worry about her health and welfare, and she is very happy there.

There is always a warm welcome for visitors to Glencairn House Residential. The home is clean and well run. The staff are without exception kind and caring. Both my parents are looked after at Glencairn House and the care they receive is of a very high standard.

My sister and my godmother have been residents since she moved from London aged 93; she is now 99. We, and she, are so so grateful that we chose Glencairn. The staff are so kind and caring and genuinely take the best care of her. As she said, they are not just the staff but her friends, and she knows she's totally safe. They also keep us both up to date and are very welcoming whenever we visit. We cannot thank them enough for how they managed during the Covid pandemic, and we weren't able to visit.

My mother is 104 years old and has been a resident at Glencairn House Residentia Home since April 2020. My family and I feel very fortunate that there was a vacancy for her at Glencairn when it was urgently needed. She has a lovely room and always seems happy and settled when I visit. The staff are always very welcoming and caring and also very patient. They seem to do their best to keep the residents happy and entertained. My mother particularly enjoys playing scrabble.

Mum was always so independent and it was hard to convince her she needed help, but after a brief stay to give her neighbour a break (we, unfortunately, live 5000km away) she was hooked. The staff there seem so caring and Mum was well looked after and I never had any concerns whilst she was there.

My aunt felt well cared for and she enjoyed her stay. She was very pleased with her room and its outlook. The staff were always friendly, helpful and kind to is when we visited. The sitting room was sunny, homely and unlike an institution.

MONTROSE - A BIG BIG thank you to the manager and all the staff - your love and care is exceptional.

What a wonderful place. We placed my elderly (97) mother there for respite while we took a break. She said the love and care she received was outstanding and nothing was too much trouble.

We were so happy and pleased with everything (Mum as well) that we are now considering Montrose as a permanent home for her. Thank you again, Montrose.

My Mother moved to Montrose almost six months ago. We chose Montrose partly because it is close to our home and partly the positive feedback we had been given. The staff are exceptional and there is a real 'family feel' to Montrose. Everyone is caring and kind and professional. The Management has an 'open door' policy and are extremely approachable. They are reactive to comments and strive to achieve the highest standards of care. There is an activity programme in the week, with trips out to the market when weather permits. Food is all home cooked and looks delicious.

My mother had always said she would never end her days in a care home as she was a very independent lady. However, life doesn't always give you choices. She then spent 3 years here being well cared for in every capacity. The different personalities of the staff were well balanced but all cared deeply for her with compassion and dignity. Their 'open door' policy welcomed all her visitors from very young children running around to older friends and family. I couldn't have wished for a nicer place for her to be in her final years and caring staff going that extra mile even in their own time.

My mother was cared for very well during her 22 months at this home. She suffered from COPD and diabetes and various other ailments. COPD is not an easy disease to manage and the staff did so very well. She had numerous trips into hospital for varying periods of time and paramedics were called out on several occasions. They nursed my mum brilliantly until she died.