Care Homes Owned by Waterfall Nursing Homes Ltd

All the staff are so helpful, always having time for us. And the care of our mother Elsie, well you couldn't ask for any better.

All the staff were exemplary in their care of my mother. She was at end of life and passed with them. They were warm, gentle and caring in all aspects and I cannot speak more highly of them. They made mum's transition bareable for all of her family.

We are so pleased to have found The Harry Care Home. Our relation has been made to feel welcome, respected and cared for. We could never have imagine she would have settled in so well and we have the peace of mind that she is being looked after. The staff are kind and caring, attentive to her needs.

I'm very please with everything at The Harry.

My sister is in The Harry Care Home at Westwood Ho! In my opinion, she received excellent care, and the staff are very hardworking and create a very friendly atmosphere. The home is spotlessly clean. All the management, carers, cleaning staff and the handyman are excellent. The food and drink Anne is given is excellent.

We could not find anything negative to say about Park Lane. I would highly recommend this home to anyone looking for a place for a relative. The staff in all departments did their jobs with a smile, and you could see they loved their jobs. Mum was treated with love and dignity at all times.

The whole team were amazing, kind caring and compassionate. Marion spent 4 weeks @ The Harry for palative care. We are truly thankful for the team who made the end of her life as pain free and dignified as possible. Nothing was too much trouble. Truly superb care. Thank you from the bottom of our hearts.

My husband was very well looked after which gave me the opportunity to have the respite break I needed from being a carer.

My mother was in the Harry for a short period of time. The staff were exemplary, this included Corine, Harriet and all the nursing staff and non-nursing staff. The home was immaculate, the food was good, and my mother could not have asked for anything better. We, as a family, felt Mum was well looked after and cared for.

Our mother has been at Park Lane for nearly three years. She is 97 years old and physically unable to look after herself. She was sad to leave her home and took a while to settle, but soon developed a good relationship with staff and residents. She has a large, beautifully decorated and furnished bedroom with an ensuite. The home is kept in an immaculate condition with communal areas light and pleasant. The quality of food is very good indeed. The menus are varied and appetising. We cannot speak higly enough of the staff, they are kind and caring and all work really hard to ensure residents are safe, comfortable and content. Management is always responsive to any questions or requests we might make. It is very reassuring to us as a family to know that our mum is so well looked after.

Thank you, management and carers. 1st class.

Care for my dad seems specific to his needs. Carers communicate with him showing respect and give him the gentle encouragement he needs to join in with others in the lounge. Equally when he requests to stay in bed, if he is experiencing back pain, they allow that. Carers are friendly towards me every time I visit and update me with any information relevant to my dad.

My wife has been at the nursing home just over 3 years, and I could not be more pleased with all management and staff, it's like one big family. The home is kept up to date with maintenance with a great maintenance team.

The care my mother receives at Park Lane Care Home has been excellent. My father (in the home with Mum) died October 2024 and Mum needed much support to grasp this (she has dementia). I can't praise the staff of Park Lane enough for the thoughtful way they cared for her and have continued to do so, since Dad's death. Specifically they show patience and skill in answering her repeated questions, and in encouraging her to eat (tea in particular, which she resists) and in her self care (which she also resists now), and most importantly Mum clearly feels safe with all the staff - including management - who treat her with respect and dignity.

The Harry is more like a hotel than a care home. It has been modernised to a very high standard and decorated tastefully. The staff are friendly and very helpful, nothing is too much trouble. The views from the home are amazing and it is lovely for residents to sit outside and enjoy the view. Mum has Alzheimers and we made the decision to move her to The Harry in September 24. She is happy, well looked after, has made friends and is safe. Highly recommend.

I can highly recommend the Harry.

I recently persuaded my 96-year-old father to go into a care home for respite whilst I went into hospital for an operation. Firstly the manager and assistant manager with whom I arranged this were both lovely, really helpful and understanding. They provided the best introduction to the daunting process of having to arrange for an elderly relative to go into a care home; they were kind, professional and approachable. They set the tone and then every other member of staff was equally as caring and professional. I had no qualms about leaving my father in their care, it is an exceptionally good home, it feels very safe, and it has an atmosphere of calm at all times. My very anxious father always seemed calm and relaxed there. He even praised the staff, and the food, and praise from him is rare indeed! He put on weight whilst there, all of his visitors remarked upon how well he looked. I was so impressed and am so grateful to the whole team there for providing such very excellent care.

I can't recommend them enough. They were amazing when looking after my dad, nothing was too much trouble, they not only looked after him they looked after us too.

Making this decision has been very difficult but Mum is very happy and settled, it would be cruel to take her with me and find another home which would be comparable with Park Lane. The care Mum receives is outstanding. I am in the position to use this term as I am a very senior emergency nurse. The home is spotless, Mum has put on weight due to the standard of food. Her appearance is always dignified with outfits chosen with care. Her room is ensuite, again always clean. The staff always are genuinely caring. Mum gets aggressive, they diffuse her temper with kindness and tea. Their communication with both brothers and myself again nothing is too much trouble. Outstanding care home.

We could not have wished for better end of life care for dad. All the staff without exception were respectful, caring and professional. They made sure that dad’s final days were peaceful and calm. Their attitude of care permeated throughout all staff levels and they worked as a close team to provide support to the family. We cannot thank them enough.