Care Homes Owned by Waterfall Nursing Homes Ltd

since Dad's death. Specifically they show patience and skill in answering her repeated questions, and in encouraging her to eat (tea in particular, which she resists) and in her self care (which she also resists now), and most importantly Mum clearly feels safe with all the staff - including management - who treat her with respect and dignity.

Alzheimers and we made the decision to move her to The Harry in September 24. She is happy, well looked after, has made friends and is safe. Highly recommend.

had a large door which went out onto a balcony, with sea views across Westward Ho! to Baggy Point.
In the spring we put potted flowers onto her balcony which she loved.
The staff are very dedicated, treating my mother with love and care as though she was one of their family.
Mum had very little appetite, and the girls tried daily to tempt her with various foods.
I can highly recommend the Harry.

of having to arrange for an elderly relative to go into a care home; they were kind, professional and approachable. They set the tone and then every other member of staff was equally as caring and professional. I had no qualms about leaving my father in their care, it is an exceptionally good home, it feels very safe, and it has an atmosphere of calm at all times. My very anxious father always seemed calm and relaxed there. He even praised the staff, and the food, and praise from him is rare indeed! He put on weight whilst there, all of his visitors remarked upon how well he looked. I was so impressed and am so grateful to the whole team there for providing such very excellent care.

this decision has been very difficult but Mum is very happy and settled, it would be cruel to take her with me and find another home which would be comparable with Park Lane. The care Mum receives is outstanding. I am in the position to use this term as I am a very senior emergency nurse. The home is spotless, Mum has put on weight due to the standard of food. Her appearance is always dignified with outfits chosen with care. Her room is ensuite, again always clean. The staff always are genuinely caring. Mum gets aggressive, they diffuse her temper with kindness and tea. Their communication with both brothers and myself again nothing is too much trouble. Outstanding care home.

support to the family. We cannot thank them enough.

way imaginable, enjoying conversation with residents and staff, a most welcome visit to the hairdresser and plenty of rest. On returning home mum declared that she would be happy to return as it wasn't a bit like an 'old people's home'!
The other residents seemed happy and comfortable, the staff were cheerful, kind and respectful at all times and the place is spotless.

vitally important that a less intrusive way to alert staff to residents needs is found. It affects both staff and residents. Nevertheless, both myself and her family appreciated the many positive aspects of the home.

he was alright regularly. We found staff ready to talk, ask and answer questions readily.

nothing is too much trouble. Sadly my father passed away recently but I know, in the last few months of his life, he received love, care and attention he needed. Even in his final hours, we received the help and support from all staff making this time a little easier.

dignity, compassion and humour. The food is good and well presented and there is always staff available to feed those who cannot manage for themselves. Special diets and foods are also catered for. There are also good activities and entertainment. I know if I have any worries or problems I can easily discuss them with the nurses.

kept informed of any health issues that mya arise and we are made welcome when we visit her. this is a highly recommended care home. Oustanding!!

without my Ipad Kindle would have been no stimulation apart from chats with the staff. Park Lane proved to be good for my rest and recuperation. I left in better shape than on my arrival. Thank you all.

eye-opener. I have seen homes where I wouldn't let an animal sleep in, let alone a vulnerable person and it's so hard not to compare to Park Lane as it really is so lovely!
Everything from the food, to the staff, to the overall feeling is simply second to none. Nan is still so happy here and thanks to the care of ALL the staff long may it continue!