Care Homes Owned by Waterfall Nursing Homes Ltd

My dear cousin Stephen lived in the Park Lane nursing home for two years from summer 2024 to August 2026 when he died . He had Parkinson's. My sister and brother and I visited him as often as we could and despite his poor health and lack of mobility he was always in good spirits. The staff that we met were extremely caring and friendly and his room was very clean. He was bedridden for the majority of his time in Park Lane but was kept comfortable throughout. Thank you all so much for your care of him.

The palliative care of D couldn't have been better in any way. Everyone from manager to cleaner, always showed such compassion, sensitivity, awareness - to patients and to myself. I was so thankful that she went there.

My dad was only with you for 48 hours before he passed away peacefully. Your staff went above and beyond in organising a comfortable welcoming room for him and showed him the utmost kindness & care. My family felt supported and cared for sensitively before & after his passing. We are so grateful.

'Park Lane', we will never be able to thank you enough, you go above and beyond, You are Absolutely Amazing!, THANKYOU xx

My mother was the first resident to move into The Harry in October 2023. I selected this care home after much research and I asked for recommendations from local neighbours and family who work in the health and care sector. With advanced Parkinson's and other challenging health issues, mum is completely dependent, and she finds it very hard to communicate and join with others socially. As a regular visitor, I can see how warmly all staff treat my mum: with great dignity, care, respect, and humour. I am always warmly welcomed by the carers, nurses, housekeeping, management, and day activity staff. The home itself is beautifully presented, it has a small number of residents and the food is excellent. I am kept informed and invited to be part of any updates in mum's care plan. I am extremely happy with my decision to take my mum to The Harry. I would recommend it to anyone who is looking for a truly personal, homely, highly caring, calm, and welcoming care home.

All the staff are so helpful, always having time for us. And the care of our mother Elsie, well you couldn't ask for any better.

All the staff were exemplary in their care of my mother. She was at end of life and passed with them. They were warm, gentle and caring in all aspects and I cannot speak more highly of them. They made mum's transition bareable for all of her family.

We are so pleased to have found The Harry Care Home. Our relation has been made to feel welcome, respected and cared for. We could never have imagine she would have settled in so well and we have the peace of mind that she is being looked after. The staff are kind and caring, attentive to her needs.

I'm very please with everything at The Harry.

My sister is in The Harry Care Home at Westwood Ho! In my opinion, she received excellent care, and the staff are very hardworking and create a very friendly atmosphere. The home is spotlessly clean. All the management, carers, cleaning staff and the handyman are excellent. The food and drink Anne is given is excellent.

We could not find anything negative to say about Park Lane. I would highly recommend this home to anyone looking for a place for a relative. The staff in all departments did their jobs with a smile, and you could see they loved their jobs. Mum was treated with love and dignity at all times.

The whole team were amazing, kind caring and compassionate. Marion spent 4 weeks @ The Harry for palative care. We are truly thankful for the team who made the end of her life as pain free and dignified as possible. Nothing was too much trouble. Truly superb care. Thank you from the bottom of our hearts.

My husband was very well looked after which gave me the opportunity to have the respite break I needed from being a carer.

My mother was in the Harry for a short period of time. The staff were exemplary, this included Corine, Harriet and all the nursing staff and non-nursing staff. The home was immaculate, the food was good, and my mother could not have asked for anything better. We, as a family, felt Mum was well looked after and cared for.

Our mother has been at Park Lane for nearly three years. She is 97 years old and physically unable to look after herself. She was sad to leave her home and took a while to settle, but soon developed a good relationship with staff and residents. She has a large, beautifully decorated and furnished bedroom with an ensuite. The home is kept in an immaculate condition with communal areas light and pleasant. The quality of food is very good indeed. The menus are varied and appetising. We cannot speak higly enough of the staff, they are kind and caring and all work really hard to ensure residents are safe, comfortable and content. Management is always responsive to any questions or requests we might make. It is very reassuring to us as a family to know that our mum is so well looked after.

Thank you, management and carers. 1st class.

Care for my dad seems specific to his needs. Carers communicate with him showing respect and give him the gentle encouragement he needs to join in with others in the lounge. Equally when he requests to stay in bed, if he is experiencing back pain, they allow that. Carers are friendly towards me every time I visit and update me with any information relevant to my dad.

My wife has been at the nursing home just over 3 years, and I could not be more pleased with all management and staff, it's like one big family. The home is kept up to date with maintenance with a great maintenance team.

The care my mother receives at Park Lane Care Home has been excellent. My father (in the home with Mum) died October 2024 and Mum needed much support to grasp this (she has dementia). I can't praise the staff of Park Lane enough for the thoughtful way they cared for her and have continued to do so, since Dad's death. Specifically they show patience and skill in answering her repeated questions, and in encouraging her to eat (tea in particular, which she resists) and in her self care (which she also resists now), and most importantly Mum clearly feels safe with all the staff - including management - who treat her with respect and dignity.

The Harry is more like a hotel than a care home. It has been modernised to a very high standard and decorated tastefully. The staff are friendly and very helpful, nothing is too much trouble. The views from the home are amazing and it is lovely for residents to sit outside and enjoy the view. Mum has Alzheimers and we made the decision to move her to The Harry in September 24. She is happy, well looked after, has made friends and is safe. Highly recommend.