Park Lane Care Home

All the staff were exemplary in their care of my mother. She was at end of life and passed with them. They were warm, gentle and caring in all aspects and I cannot speak more highly of them. They made mum's transition bareable for all of her family.

We could not find anything negative to say about Park Lane. I would highly recommend this home to anyone looking for a place for a relative. The staff in all departments did their jobs with a smile, and you could see they loved their jobs. Mum was treated with love and dignity at all times.

Our mother has been at Park Lane for nearly three years. She is 97 years old and physically unable to look after herself. She was sad to leave her home and took a while to settle, but soon developed a good relationship with staff and residents. She has a large, beautifully decorated and furnished bedroom with an ensuite. The home is kept in an immaculate condition with communal areas light and pleasant. The quality of food is very good indeed. The menus are varied and appetising. We cannot speak higly enough of the staff, they are kind and caring and all work really hard to ensure residents are safe, comfortable and content. Management is always responsive to any questions or requests we might make. It is very reassuring to us as a family to know that our mum is so well looked after.

Thank you, management and carers. 1st class.

Care for my dad seems specific to his needs. Carers communicate with him showing respect and give him the gentle encouragement he needs to join in with others in the lounge. Equally when he requests to stay in bed, if he is experiencing back pain, they allow that. Carers are friendly towards me every time I visit and update me with any information relevant to my dad.

My wife has been at the nursing home just over 3 years, and I could not be more pleased with all management and staff, it's like one big family. The home is kept up to date with maintenance with a great maintenance team.

The care my mother receives at Park Lane Care Home has been excellent. My father (in the home with Mum) died October 2024 and Mum needed much support to grasp this (she has dementia). I can't praise the staff of Park Lane enough for the thoughtful way they cared for her and have continued to do so, since Dad's death. Specifically they show patience and skill in answering her repeated questions, and in encouraging her to eat (tea in particular, which she resists) and in her self care (which she also resists now), and most importantly Mum clearly feels safe with all the staff - including management - who treat her with respect and dignity.

I recently persuaded my 96-year-old father to go into a care home for respite whilst I went into hospital for an operation. Firstly the manager and assistant manager with whom I arranged this were both lovely, really helpful and understanding. They provided the best introduction to the daunting process of having to arrange for an elderly relative to go into a care home; they were kind, professional and approachable. They set the tone and then every other member of staff was equally as caring and professional. I had no qualms about leaving my father in their care, it is an exceptionally good home, it feels very safe, and it has an atmosphere of calm at all times. My very anxious father always seemed calm and relaxed there. He even praised the staff, and the food, and praise from him is rare indeed! He put on weight whilst there, all of his visitors remarked upon how well he looked. I was so impressed and am so grateful to the whole team there for providing such very excellent care.

Making this decision has been very difficult but Mum is very happy and settled, it would be cruel to take her with me and find another home which would be comparable with Park Lane. The care Mum receives is outstanding. I am in the position to use this term as I am a very senior emergency nurse. The home is spotless, Mum has put on weight due to the standard of food. Her appearance is always dignified with outfits chosen with care. Her room is ensuite, again always clean. The staff always are genuinely caring. Mum gets aggressive, they diffuse her temper with kindness and tea. Their communication with both brothers and myself again nothing is too much trouble. Outstanding care home.

We could not have wished for better end of life care for dad. All the staff without exception were respectful, caring and professional. They made sure that dad’s final days were peaceful and calm. Their attitude of care permeated throughout all staff levels and they worked as a close team to provide support to the family. We cannot thank them enough.

The other residents seemed happy and comfortable, the staff were cheerful, kind and respectful at all times and the place is spotless.

My mother was a resident of Park Lane until her death in February 2019. Staff were outstandingly caring and compassionate, particularly leading up to her passing. However, throughout her stay there was almost continuous piercing noise throughout the building caused by residents alarms. I think it is vitally important that a less intrusive way to alert staff to residents needs is found. It affects both staff and residents. Nevertheless, both myself and her family appreciated the many positive aspects of the home.

My brother was only here for a few weeks but having resisted going 'into a home' he realized he could no longer cope at home. From the first day, he was made to feel welcome and very soon settle to his new way of life. The place was spotless and staff pleasant and friendly. Somebody popped in to see he was alright regularly. We found staff ready to talk, ask and answer questions readily.

After living a very independent life my father, at the age of 96, became a resident at Park Lane. nursing home. The care he received from all the staff was brilliant, each and everyone gave him the care and attention he needed. They even take their time to look after any visitors family and friends, nothing is too much trouble. Sadly my father passed away recently but I know, in the last few months of his life, he received love, care and attention he needed. Even in his final hours, we received the help and support from all staff making this time a little easier.

All the staff are very kind and approachable and they are all very caring. The staff create a very happy atmosphere in the home.

The care provided is excellent with good staff numbers. The home is well decorated and very clean.

The home is clean and well decorated to a good standard with pleasant outlooks. The staff on reception are always welcoming and friendly, as are the rest of the care staff. I sit with my mother regularly in the lounge and it is quite apparent that all the clients are well looked after and treated with dignity, compassion and humour. The food is good and well presented and there is always staff available to feed those who cannot manage for themselves. Special diets and foods are also catered for. There are also good activities and entertainment. I know if I have any worries or problems I can easily discuss them with the nurses.

My husband has been a resident for 8 months and I have nothing but praise for the care he has been receiving 24/7. The staff have been exemplary in their care and it's very clear to see how many genuinely care for the residents.

I am kept informed of any health issues that mya arise and we are made welcome when we visit her. this is a highly recommended care home. Oustanding!!

I spent one week at Park Lane Care Home for rest and recuperation and was greeted most kindly on arrival. The staff were cheerful and ready to make everyone comfortable. I was impressed and it soon became apparent that I was a fish out of the water as I am fortunately in possession of my faculties and without my Ipad Kindle would have been no stimulation apart from chats with the staff. Park Lane proved to be good for my rest and recuperation. I left in better shape than on my arrival. Thank you all.