Park Lane Care Home

45 Park Lane, Newport, Barnstaple EX32 9AL

Park Lane Care Home offers nursing and residential care in a safe and secure home from home environment. Personalised care and treatment are delivered, tailored to support individual needs, by skilled, respectful staff.

With state of the art facilities, the home offers bedrooms which are furnished to a high standard. Rooms include a flat screen television and residents are welcome to bring possessions to make them feel more comfortable and at home. There is also a lounge and dining room, as well as a hair and beauty salon and accessible gardens with a sensory area.

Meals prepared by the home’s chefs can be eaten in the formal dining room or in individual bedrooms depending on the resident’s wishes. Dietary requirements can be catered for and the home welcomes requests and suggestions.

A range of stimulating daily and weekly activities are available for residents to participate in should they wish to. The home also welcomes various singers, musicians and entertainers.

Owner: Waterfall Nursing Homes Ltd

Person in charge: Deborah Shears (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Parkinson's Disease • Stroke

Admission Information: Ages 18+.

Single Rooms: 38

Shared Rooms: 1

Rooms with ensuite WC: 37

Weekly Charges Guide: Personal Care Single £800 – £950 Nursing Care Single £900 – £1250 (These prices are only a guideline, please contact Park Lane Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Park Lane Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.1 (maximum of 10) for Park Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Park Lane Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.4 out of 5 from 7 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.639 for Park Lane Care Home is calculated as follows: ( (56 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.438 Points relating to the number of positive Reviews for Park Lane Care Home is based on 7 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8 Target = 0.875 , then divided by 2 = 0.438

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.1 Park Lane Care Home has a Review Score of 7.1 (7.077) from 7 Reviews


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Park Lane Care Home?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Park Lane Care Home

  • Daughter of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • more

The care provided is excellent with good staff numbers. The home is well decorated and very clean.

How likely would you be to recommend Park Lane Care Home? Likely

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Average Rating:   4 out of 5

It was with tremendous relief that my mother after being removed from her own home for her own safety has settled so well in the above home. The care and professionalism in the way she is looked after is second to none. I can't speak more highly of the way she is looked after by all the staff.
I am kept informed of any health issues that mya arise and we are made welcome when we visit her. this is a highly recommended care home. Oustanding!!

How likely would you be to recommend Park Lane Care Home? Extremely Likely

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Average Rating:   5 out of 5

The home is clean and well decorated to a good standard with pleasant outlooks. The staff on reception are always welcoming and friendly, as are the rest of the care staff. I sit with my mother regularly in the lounge and it is quite apparent that all the clients are well looked after and treated with dignity, compassion and humour. The food is good and well presented and there is always staff available to feed those who cannot manage for themselves. Special diets and foods are also catered for. There are also good activities and entertainment. I know if I have any worries or problems I can easily discuss them with the nurses.

How likely would you be to recommend Park Lane Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My husband has been a resident for 8 months and I have nothing but praise for the care he has been receiving 24/7. The staff have been exemplary in their care and it's very clear to see how many genuinely care for the residents.

How likely would you be to recommend Park Lane Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I spent one week at Park Lane Care Home for rest and recuperation and was greeted most kindly on arrival. The staff were cheerful and ready to make everyone comfortable. I was impressed and it soon became apparent that I was a fish out of the water as I am fortunately in possession of my faculties and without my Ipad Kindle would have been no stimulation apart from chats with the staff. Park Lane proved to be good for my rest and recuperation. I left in better shape than on my arrival. Thank you all.

How likely would you be to recommend Park Lane Care Home? Likely

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Average Rating:   4.4 out of 5

My father was in Park Lane Care Home in Barnstaple from they 7th November until he passed away on the 3rd December he received quality care which in one word is outstanding. My grateful thanks to all the staff there.

How likely would you be to recommend Park Lane Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am updating the review as there have been changes to the facilities and even though they were excellent before, they are even better now! I have been looking around at other homes for another family member but sadly they cannot afford the fees here as they will be state funded. This has been a real eye-opener. I have seen homes where I wouldn't let an animal sleep in, let alone a vulnerable person and it's so hard not to compare to Park Lane as it really is so lovely!
Everything from the food, to the staff, to the overall feeling is simply second to none. Nan is still so happy here and thanks to the care of ALL the staff long may it continue!

How likely would you be to recommend Park Lane Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

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