Care Homes Owned by Fortava Healthcare Ltd

The Activities Coordinator does an outstanding job in lifting the spirits of the residents, staff and families, with the likes of arts and crafts, discos, quizzes, bingo, piano singalongs, etc. I absolutely love visiting TWCH, engaging with the activities and seeing all the staff, residents and families that have now become familiar faces. It is clear that TWCH is more than just a care home, it is also a community, and everyone is made to feel welcome. The layout of the building, and its facilities, are extremely well thought out, and the garden area is picturesque, relaxing and calming. All indications are that the change of ownership to Fortava is proving to be an extremely positive one.

chat to her. She made many friends whilst a resident. When mum was in her final days of life the staff looked after her needs and kept her comfortable and out of pain. My sister and I slept in her room and the new owners purchased fold up guest beds for us. Nothing was too much trouble. I would certainly recommend Thorpe Wood to anyone looking for a care home for their loved one. The ownership changed just before mum passed away but the initial signs were that Fortava were going to continue the good work.

- good size.
Food looks good and my friend says portions are good for what he needs.
Very impressed .
Parking is an issue

welcoming homely atmosphere. The building itself is kept beautiful clean and the layout encourages social interactions between staff, residents and relatives.

at home, were she would receive one to one care but she does receive personal and quality care. I would like more consistency with diet control and medication review, and I have noticed better communication about changes in home and my mothers care.

exciting and already made to feel apart of a family.
Good spacious rooms

The Maltings and she is safe.

touches for the relatives too with a gift basket in the room at the end of life containing water, biscuits, crisps etc. Very thoughtful.
Bedrooms are a very good size and work well with visitors. Plenty of room for personal items to be taken in and memory boxes on the wall are a lovely idea.
Most of all, the staff were outstanding all of which contributes to a reassurance that relatives are being well looked after.
Not only was it emotional to lose our mum but we miss the superb team that cared for her.

the care and nursing teams. All staff showed respect to the residents and to each other, there is a calmness and an atmosphere of support, and fun. A real community. My sister and I knew that our brother was surrounded by caring, friendly and familiar faces during his final days, making him comfortable and secure. A huge and heartfelt thank you.

cared about my grandma, always treated her with dignity and were friendly and welcoming to visiting family and friends. Thank you to all the staff that kept my grandma comfortable at the end of her life, she said you are all great and work really hard.

It actually moved us to tears when we first viewed. On many occasions, we’ve watched how endearing the staff are here, not only do they look after your loved ones, they look after you on every visit too. We could never thank them enough for taking care of our mother and father in their dying days, you are such special people. Thank you Thorpe Wood staff, you are all amazing people.

management to the owners. All gave 100% to our lovely mum, could not ask for better service. Thank you very much.

the little details that meant the most to us, they would put in her earrings and make sure she had necklaces on, the things we used to forget as a family. When we weren’t there, staff would sit with her, speak to her and treat her the way you want your family to be treated. This is a care home. It was a home for her where she was cared for in a way we are so thankful for. They have made losing two of the most important people to us an easier experience. I cannot thank them enough.

best care to support his needs. He was losing weight and muscle so quickly and had been depriving himself of sleep and skipping meals before, but they got him settled, managed to get him sleeping again and got him eating regularly. They supported him and our family on every occasion and escorted him to hospital appointments. When times became difficult they made sure the whole family were kept informed of everything we needed to know. The last few months were troublesome emotionally, but knowing how well they were looking after my father was a massive comfort. All the family and my father were so well supported at every moment until he passed - my thanks to every one of the staff.

and gradually built up her eating. Whereby mum put on weight. All of the staff were very vigilant regarding mum's health whilst at the home and were very professional in dealing with any illnesses making sure that she was taken to hospital if they were concerned.
I cannot praise the staff enough for their attention and care they showed my mother. Nothing was too much trouble at any time. I regularly received feedback and contact with all the staff who reassured me if I had any concerns. I decided to move my mother closer to where I live as we are able to visit her now regularly and involve her more in our lives, but made in the best interest and wishes of my mother.
Thank you all.

their families, dementia not only affects 1 person it is the whole family. Thorpe Wood has all of those qualities.
I am looking forward to many happy, content and caring times ahead with my mom. Thank you Thorpe Wood.

selected her room whilst decorating and other work was still being completed. Many of the staff have been with her since those early days and have become like a second family. Mum said she felt ‘at home’ - who could ask for anything more.
Her final days were spent in the nursing wing of the home where her care continued to be based on her needs and wishes. The staff took such care of us as a family too, from the endless cups of tea, plates of biscuits and sandwiches to a care basket for us to use and hugs whenever we needed them.
We cannot recommend the family at Thorpe Wood highly enough. Thank you for being part of our lives.

getting to know her and us, as her family. Nothing was too much trouble and the kindness shown was extraordinary. I would recommend this care home to anyone.