Care Homes Owned by Fortava Healthcare Ltd

Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeWe're absolutely delighted to hear that both you and your sister are happy with the care your mum receives at Thorpe Wood Care Home. Knowing that you feel she is supported in a happy, calm and attentive environment is exactly what we strive for every single day.
Your kind words about our team are incredibly appreciated. We're especially pleased to hear that Tizzy and Sofia are making such a positive difference by providing meaningful mental stimulation for your mum - we'll be sure to pass on your lovely comments to them.
It's families like yours who make what we do so rewarding. Thank you for your trust, your support, and for taking the time to share your experience. We promise we'll keep doing what we do best!

Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeThank you so much for your lovely review and for sharing your mum's journey with us at Thorpe Wood care home. We know how emotional the transition into care can be, so we're truly pleased that she was welcomed with warmth from her very first day and that you've felt informed, involved, and supported throughout. It's wonderful to hear she's enjoying the activities, music, and time spent relaxing in the gardens.
Your kind words about our team mean a great deal to us. Providing compassionate, dignified care in a safe and homely environment is at the heart of everything we do, and we feel privileged to care for your mum and be part of your family's journey. Thank you for placing your trust in us.

Reply from Natasha Gwyther, Head of Marketing & Communications at The Maltings Care HomeThank you so much for taking the time to share this lovely review. It truly means a great deal to all of us to know that your mum is happy and well cared for.
We're especially pleased to hear that she feels comfortable, respected, and listened to - whether that's through meaningful conversations with our team, having her personal preferences around meals honoured, or enjoying the activities on offer. Supporting each resident as an individual is incredibly important to us, and your kind words reassure us that we're doing just that.
Knowing that your mum feels at home, comfortable in her room, and content in her day-to-day life is exactly what we strive for. Thank you again for your trust and for sharing such positive feedback - it really does brighten our team's day.

Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeThank you so much, Veronica, for your wonderful and thoughtful review of Thorpe Wood Care Home.
We are incredibly grateful for your kind words about our whole team. It means so much to know that every member of staff, across all roles, takes the time to know your husband personally and make him feel valued - that sense of familiarity and connection is very important to us.
We're delighted to hear that you've been pleased with the meals, activities programme, and the comfort and cleanliness of the rooms. Most of all, it is reassuring to know that you feel confident your husband is in a caring, professional, and supportive environment where he is treated with dignity and respect.
Thank you for your trust and for taking the time to share your experience. Your feedback will be shared with the team and will mean a great deal to everyone at Thorpe Wood.

Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeThank you so much, Sally, for your kind and thoughtful review.
We are delighted to hear how well your Mum has settled at Thorpe Wood and how positively she is benefiting from her care, activities, and surroundings. Knowing she feels secure, happier, and less anxious - and that you're able to enjoy better conversations with her - truly means a great deal to our team.
Your lovely feedback about our staff, activities, and detailed care reports is greatly appreciated, as is hearing how much your Mum enjoys the piano sing-alongs, discos, and church services. We're also pleased that family events have been meaningful for you all.

Thank you for trusting us with your Mum's care and for recommending Thorpe Wood to other families.

Reply from Natasha Gwyther, Head of Marketing & Communications at The Maltings Care HomeThank you so much for your kind review Jane. We're delighted to hear how welcomed and reassured you feel at The Maltings.

Knowing that your brother is in excellent hands and that our team's kindness, friendliness, and care have stood out means a great deal to us. We're also pleased you've been happy with the cleanliness of the home, the food, and the support from our management team.

Thank you again for your trust and lovely feedback - it truly means so much to everyone here.

Reply from Natasha Gwyther, Head of Marketing & Communications at The Maltings Care HomeThank you so much for sharing such a detailed and generous review of Jim's time at The Maltings. It truly means a great deal to everyone in our team.
It was a privilege to support Jim during his recovery, and we're so pleased to hear that you felt welcomed and reassured on every visit. Knowing that you consistently experienced kindness, gentleness, and genuine care from all members of staff is incredibly important to us, and your words will be shared with the whole team - they will be very proud to hear the impact they made.
We're delighted that you found the environment comfortable, the meals enjoyable, and that mealtimes felt positive and respectful. Encouraging independence while providing support when needed is something we value deeply, as is offering meaningful activities that help keep residents engaged both mentally and physically.
Thank you also for your understanding regarding the car parking while improvements are underway - we appreciate your patience.

Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeThank you so much for your incredibly kind and thoughtful review Gary. We are truly grateful for the trust you have placed in Thorpe Wood since your mother joined us in July 2023. It means a great deal to know that the care, attention and support provided by our team has exceeded your expectations, particularly given the complexity of your mother's needs.
Your lovely comments about our staff, facilities, food, activities and overall environment will be shared with the whole team, who will be deeply encouraged by your words. Thank you again for your recommendation and for taking the time to share your experience - it is a privilege to care for your mother and to support your family.

Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeDavid, thank you so much for sharing such a wonderful review. We're truly grateful for your kind words.
We're delighted to hear how well your father is settling in at Thorpe Wood, and it means a great deal to us that the positive changes brought in since Fortava's involvement are being seen and felt. Creating a safe, supportive and uplifting environment is exactly what we aim for.
A huge thank you goes to the entire Thorpe Wood team. Their dedication, compassion and commitment to building a warm, vibrant community shines through every day - from the exceptional care they provide to the activities that bring so much joy to residents, families and staff. We are incredibly proud of the environment they've created and of everything they do to make Thorpe Wood feel like a true home.
Your feedback reinforces why this work matters so much, and we're honoured to be part of your father's journey.

Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeThank you Karen for sharing such a thoughtful and heartfelt review. We're truly touched by your kind words and so grateful that you took the time to reflect on your mum's experience at Thorpe Wood.It's wonderful to hear that she was treated with the respect and dignity she deserved, and that she was surrounded by caring staff and friends throughout her time here. We're especially glad that, in her final days, she was kept comfortable and supported, and that we were able to make things a little easier for you and your sister during such a difficult time.We're also genuinely pleased to know that the positive impact of Fortava's involvement is being recognised. As new owners, our commitment is to build on Thorpe Wood's already great reputation and continue delivering the compassionate, high-quality care that families can trust.Thank you again for your warm recommendation. Your words mean so much to our team.

Reply from Natasha Gwyther, Head of Marketing & Communications at The Maltings Care HomeThank you so much for taking the time to share such a wonderful review. We're absolutely delighted to hear about the positive changes your friend has experienced over the past few weeks - that's exactly the kind of difference we strive to make every day.Your kind words about our friendly team and Home Manager mean a great deal, and we'll be sure to pass them on to everyone at The Maltings. It will truly brighten their day!We're also glad to hear you've been impressed with the rooms and food - those details make such a difference to daily life. We appreciate your feedback about parking too, and we're continuing to explore ways to make improvements where we can.Thank you again for your lovely comments and support.

Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeStephen, thank you so much for your wonderful words. It means the world to our whole team to know that your mother feels cared for, respected, and part of a true family atmosphere here. We take great pride in making sure every resident feels at home, whether that's through their favourite meal, a meaningful activity, or simply a kind conversation.Your kind recognition of our staff, the welcoming environment, and the home truly touches us. We will make sure to share your feedback with the whole team-it will mean so much to them.We feel privileged to be part of your mother's life and are delighted that you and your family feel welcomed as part of our home too. Thank you

Reply from Natasha Gwyther, Head of Marketing & Communications at The Maltings Care HomeThank you for taking the time to share your feedback. We are so pleased to hear that you are happy with the quality of care your mother receives, and we greatly value your comments regarding areas where we can continue to improve.Since Fortava Healthcare took ownership of The Maltings, we have carried out a thorough review of the home and identified the need for additional care support. We are currently recruiting for these newly created vacancies to ensure our team has the resources needed to deliver the very best care consistently.We are also committed to further strengthening communication with families and enhancing the consistency of both diet management and medication reviews. Your feedback supports our ongoing focus on these priorities, and we are grateful for your input.Thank you again for sharing your experience - we are dedicated to ensuring that your mother continues to receive personal, high-quality care, and we look forward to keeping you updated on our progress.

Reply from Natasha Gwyther, Head of Marketing & Communications at The Maltings Care HomeThank you for taking the time to write this wonderful review. We will be sure to share your kind words with the team at The Maltings. We are glad to hear that you are as excited about the future plans for The Maltings as we are :)

Reply from Natasha Gwyther, Head of Marketing & Communications at The Maltings Care HomeThank you so much for taking the time to share your feedback. We're really pleased to hear that your mum is happy and feels safe at The Maltings - that means a great deal to us. We're also glad you've found the manager approachable and willing to listen, as open communication with families is incredibly important. We appreciate your kind words about the carers and the important work they do. At the same time, we take on board your observations around motivation, communication, and the issue of missing items. These are all areas we are actively working to improve as Fortava Healthcare continues to implement new systems and processes at The Maltings. As these changes take effect, we hope you'll start to see more consistency in communication and a stronger sense of teamwork across the staff. Our aim is to provide a well-coordinated and compassionate environment where both residents and their families feel supported and reassured. Thank you again for your review