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Care Homes Owned by Fortava Healthcare Ltd in Cambridgeshire

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8.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Fortava Healthcare Ltd in Cambridgeshire

Only the locations & reviews in Cambridgeshire for Fortava Healthcare Ltd are showing below.

View the details of all 5 locations (with 124 reviews) owned by Fortava Healthcare Ltd

Fortava Healthcare Ltd Locations in Cambridgeshire (2)

 - Browse 2 Care Homes owned by Fortava Healthcare Ltd in Cambridgeshire
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Thorpe Wood Care Home
Earlham Road, Peterborough PE3 6TN 
9.8 42 reviews
Thorpe Wood Care Home, Peterborough, Cambridgeshire
"Considering mum didn't have a good time in her last 2 care homes, staff soon won mum round, gaining their trust. Mum paid after 6 weeks…"   Read all 42 reviews
  • from £1,550 / week
  • 50 Rooms
Location Type Care Home

Opened in 2019, Thorpe Wood Care Home in Peterborough is a specialist care facility thoughtfully designed to support individuals living with dementia. This purpose-built home features four ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
The Maltings Care Home
Aldermans Drive, Peterborough PE3 6AR 
8.9 28 reviews
The Maltings Care Home, Peterborough, Cambridgeshire
"Excellent care home. This is our second relative here in the last 5 years and we've always found the staff and facilities excep…"   Read all 28 reviews
  • from £1,550 / week
  • 50 Rooms
Location Type Care Home

Located in a peaceful neighbourhood of Peterborough, The Maltings is a modern, purpose-built care home offering expert residential, nursing, and dementia care for up to 50 residents. Opened in ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Fortava Healthcare Ltd Reviews in Cambridgeshire (70)

8.7

Fortava Healthcare Ltd has a Group Review Score of 8.7 (8.738) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Fortava Healthcare Ltd must have a Review Score.

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Review of

Thorpe Wood Care Home

from Susan P (Daughter of Resident) published on 7 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Considering mum didn't have a good time in her last 2 care homes, staff soon won mum round, gaining their trust. Mum paid after 6 weeks 'it's nice here'. Mum always looked clean, hair brushed and styled and her clothes colour matches, which was nice to see. Staff always greeted us with a smile and wave,
made us feel very welcome and like family. Would make us a drink, have a chat, laugh, and joke. Entertainment and activities was absolutely brilliant the resident's family could get involved too. Would certainly recommend Thorpe Wood Care, the team did a fantastic job looking after mum. Well done to all.
Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeThank you so much for sharing such a wonderful and heartfelt review - it truly means the world to us.
On behalf of everyone at Thorpe Wood Care Home, we're so pleased to hear that your mum was able to settle in and feel happy with us, especially after her previous experiences. Hearing her say "it's nice here" is exactly the kind of reassurance we hope every family can feel.
We're delighted that you noticed the little details - from your mum's appearance and personal care to the warm, welcoming atmosphere from our team. Creating a space where residents feel comfortable and families feel like part of our extended community is at the heart of what we do. It's also lovely to know you enjoyed the activities and were able to join in - those shared moments are so special.
Your recommendation and kind words will mean so much to the whole team. Thank you again for your trust and support.
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Review of

Thorpe Wood Care Home

from Jo L (Daughter of Resident) published on 1 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a stressful experience at a different care home, we moved Mum to Thorpe Wood in February 2026.
The family were anxious to know how Mum would settle in her new home, but we did not have any need to be worried.
Ever since day one, Mum has been treated with kindness, dignity, respect, love and
attention.
Mum is attended to whenever we ask for assistance, she is socialised with other residents, she is taken to activities, her personal care is exemplary, and since losing a lot of weight, the staff have been attentive to her needs with food and have designed menus suitable for her.
I cannot speak highly enough of every single carer. They are all so lovely, and nothing is ever too much trouble.
The nurses and management are also very friendly and approachable.
We no longer worry about leaving Mum, as she is very well loved and cared for her in new home.
Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeJo, thank you so much for your kind and heartfelt review.
We know how difficult moving a loved one can be, especially after a challenging experience, so we're truly pleased to hear your mum has settled in so well at Thorpe Wood and that you now feel reassured.
It's wonderful to know she is being cared for with kindness, dignity, and attention, and that she's enjoying activities and personalised support. Your lovely comments about our carers, nurses, and management team mean a great deal to us all.
Thank you for trusting us with your mum's care-it's a privilege to support her.
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Review of

Thorpe Wood Care Home

from M S (Wife of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been resident at Thorpe Wood Care Home from 7/7/2022 - 16/1/26. All staff have given my late husband respect regarding his wishes not to participate in activities or join other residents for meals. They organised suitable meals to eat in his room and helped him into and out of transport
for outings. Cleaning staff have worked around him respectively. Nursing staff ensured he had his medications on time and all staff did their best to encourage him. Thank you Thorpe Wood!
Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeOn behalf of everyone at Thorpe Wood Care Home, we want to say how privileged we feel to have cared for your husband during his time with us. It means a great deal to hear that his wishes were respected and that he was supported in a way that honoured his independence and personal preferences.
Ensuring residents feel heard - whether that's choosing to dine privately, deciding not to join activities, or simply wanting quiet time - is so important to us. We're pleased that our team could accommodate his meal preferences, assist him with outings, and provide consistent nursing care with dignity and compassion. Your recognition of our housekeeping and care teams' thoughtfulness will truly touch them.
Thank you for placing your trust in us over the years. Please know that your husband will always be remembered warmly by the team, and we are deeply grateful for your appreciation and support.
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Review of

Thorpe Wood Care Home

from Andie H (Son of Resident) published on 26 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Thorpe Wood for respite for four weeks, and has been made very welcome, she has said she is so happy and feels very at home here. She loves how friendly everyone is and all the activities. And she has decided to make this ger home on a permanent basis.
Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeThank you so much for taking the time to share this wonderful review Andie.
We are absolutely delighted to hear that your mum felt so welcome during her respite stay and that she quickly began to feel at home with us. Creating a warm, friendly and supportive environment where residents feel comfortable, happy and part of our community is at the heart of everything we do at Thorpe Wood Care Home.
It means a great deal to the whole team to know that your mum has enjoyed the friendships, activities and daily life here so much that she has chosen to make Thorpe Wood her permanent home. That is truly the greatest compliment we could receive.
We look forward to continuing to support your mum and sharing many more happy moments together. Thank you again for your kind words and for placing your trust in us.
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Review of

The Maltings Care Home

from Dora R (Friend of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. This is our second relative here in the last 5 years and we've always found the staff and facilities exceptional.
Reply from Natasha Gwyther, Head of Marketing & Communications at The Maltings Care HomeThank you so much for your kind words and for trusting us with the care of not just one, but two of your loved ones over the years.
It truly means a great deal to our whole team to hear that you've consistently found our staff and facilities exceptional. Your continued confidence in us is the highest compliment we could receive.
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Review of

Thorpe Wood Care Home

from Mark B (Son of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my sister and myself are very happy with the care our mother receives at Thorpe Wood Care Home. The staff are dedicated and attentive. They meet all of mum's needs. They provide a happy and calm environment for all the residents. Tizzy and Sofia provide excellent mental stimulus for mum as well.
It's a great team at Thorpe Wood. Please don't change anything!
Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeWe're absolutely delighted to hear that both you and your sister are happy with the care your mum receives at Thorpe Wood Care Home. Knowing that you feel she is supported in a happy, calm and attentive environment is exactly what we strive for every single day.
Your kind words about our team are incredibly appreciated. We're especially pleased to hear that Tizzy and Sofia are making such a positive difference by providing meaningful mental stimulation for your mum - we'll be sure to pass on your lovely comments to them.
It's families like yours who make what we do so rewarding. Thank you for your trust, your support, and for taking the time to share your experience. We promise we'll keep doing what we do best!
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Review of

Thorpe Wood Care Home

from Hazel Y (Sister of Resident) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has only been here a short while but our experience is top rate. Staff are all very friendly and caring. Rooms clean and tidy.
Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeThank you for this lovely review Hazel. We are glad to hear that your experience of Thorpe Wood has been so positive. We'll be sure to share with the team :)
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Review of

Thorpe Wood Care Home

from L F (Daughter of Resident) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum came to Thorpe Wood care home in 2025, following a fall at home and a hospital stay, where it was decided her needs could no longer be met at home. She was welcomed at Thorpe Wood with open arms - hugged, and gently guided to her new room. The care since that day has been wonderful, and as a
family we have been kept up to date and involved. Mum enjoys the daily activities which range from watercolour painting to listening to singers and pianists. She particularly loves the gardens, with the fish pond and sheltered gazebo so she can be outside even when the weather isn't great. The staff understand mum's needs and look after her well. We are so glad that mum has found her new home at Thorpe Wood during what is a difficult time of her life.
Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeThank you so much for your lovely review and for sharing your mum's journey with us at Thorpe Wood care home. We know how emotional the transition into care can be, so we're truly pleased that she was welcomed with warmth from her very first day and that you've felt informed, involved, and supported throughout. It's wonderful to hear she's enjoying the activities, music, and time spent relaxing in the gardens.
Your kind words about our team mean a great deal to us. Providing compassionate, dignified care in a safe and homely environment is at the heart of everything we do, and we feel privileged to care for your mum and be part of your family's journey. Thank you for placing your trust in us.
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Review of

The Maltings Care Home

from F A (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is well looked after, always clean and tidy. All the staff speak to her and connect with her. She doesn't wear a denture and they will always ask her what she wants to eat for lunch. Activities do go on which is so good for her. Her room is very roomy and comfortable. Large en-suite as a wet room.
She is very happy here.
Reply from Natasha Gwyther, Head of Marketing & Communications at The Maltings Care HomeThank you so much for taking the time to share this lovely review. It truly means a great deal to all of us to know that your mum is happy and well cared for.
We're especially pleased to hear that she feels comfortable, respected, and listened to - whether that's through meaningful conversations with our team, having her personal preferences around meals honoured, or enjoying the activities on offer. Supporting each resident as an individual is incredibly important to us, and your kind words reassure us that we're doing just that.
Knowing that your mum feels at home, comfortable in her room, and content in her day-to-day life is exactly what we strive for. Thank you again for your trust and for sharing such positive feedback - it really does brighten our team's day.
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Review of

Thorpe Wood Care Home

from Veronica F (Wife of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of all the staff at Thorpe Wood Care Home. From management to activities staff to cleaners and kitchen staff, all know my husband's name and will take the time to speak with him when they see him.
The meals are very well planned and plentiful and there is a thorough activities
programme.
The individual rooms are spacious and clean.
It is reassuring to know that your loved one is in such a caring, professional and supportive environment.
Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeThank you so much, Veronica, for your wonderful and thoughtful review of Thorpe Wood Care Home.
We are incredibly grateful for your kind words about our whole team. It means so much to know that every member of staff, across all roles, takes the time to know your husband personally and make him feel valued - that sense of familiarity and connection is very important to us.
We're delighted to hear that you've been pleased with the meals, activities programme, and the comfort and cleanliness of the rooms. Most of all, it is reassuring to know that you feel confident your husband is in a caring, professional, and supportive environment where he is treated with dignity and respect.
Thank you for your trust and for taking the time to share your experience. Your feedback will be shared with the team and will mean a great deal to everyone at Thorpe Wood.
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Review of

Thorpe Wood Care Home

from Sally H (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Thorpe Wood care home for our mother just over a year ago.


We are so pleased we made the right choice for our Mum who has Alzheimers.


The home is modern purpose built, beautifully decorated and very clean. Staff are excellent and her care needs are catered for extremely well.


The activities

are excellent and our Mum has really benefitted from the stimulation from the entertainment - she loves the piano sing alongs, weekly disco and monthly church service. Organised events for family have also been great for us all to participate in.


The level of detail in the care reports is excellent and shows the extent of their knowledge of the residents and care provided.


Our Mum is has improved with regard to her diet, sleep, hydration and routine medication and is so much happier and less anxious since moving in. We can now have much better conversations with her as she feels secure and cared for.


We would certainly recommend Thorpe Wood to other families.


Sally

Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeThank you so much, Sally, for your kind and thoughtful review.
We are delighted to hear how well your Mum has settled at Thorpe Wood and how positively she is benefiting from her care, activities, and surroundings. Knowing she feels secure, happier, and less anxious - and that you're able to enjoy better conversations with her - truly means a great deal to our team.
Your lovely feedback about our staff, activities, and detailed care reports is greatly appreciated, as is hearing how much your Mum enjoys the piano sing-alongs, discos, and church services. We're also pleased that family events have been meaningful for you all.

Thank you for trusting us with your Mum's care and for recommending Thorpe Wood to other families.
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Review of

The Maltings Care Home

from Jane W (Sister of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the Maltings Care Home. The carers are smiley, friendly and on observation I have noticed how kind and caring they are to the residents. Every member of staff are very welcoming its so refreshing to know that my brother is in excellent hands. Home is extremely clean food is
amazing. Management are a wonderful team. They answer any questions you ask and help from them is no trouble at all. Its a wonderful care home.
Reply from Natasha Gwyther, Head of Marketing & Communications at The Maltings Care HomeThank you so much for your kind review Jane. We're delighted to hear how welcomed and reassured you feel at The Maltings.

Knowing that your brother is in excellent hands and that our team's kindness, friendliness, and care have stood out means a great deal to us. We're also pleased you've been happy with the cleanliness of the home, the food, and the support from our management team.

Thank you again for your trust and lovely feedback - it truly means so much to everyone here.
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Review of

The Maltings Care Home

from Wendy C (Wife of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Jim spent 3 months at the Maltings care home recovering from a hip fracture and post operative delirium, he has dementia too. I visited him daily at different times, on every visit I was welcomed by the staff.
The building is excellent; all the rooms are spacious with large on-suite wet rooms.
The
food is really, really, good and what is lovely at mealtimes is how the staff interact with the residents. There is a meal choice, and everyone is shown the meals to help them decide. Residents are encouraged and enabled to eat independently and are helped whenever it's needed.
The staff, and I mean everyone, have been incredibly kind and gentle in every interaction I've seen, my husband is clean and is always in his own clothes. There are many different activities that all residents are invited to engage in, it's clear a lot of thought goes into keeping resident's minds and bodies active. The carpark is smallish but work is underway to increase capacity and i managed to park ok daily.
Reply from Natasha Gwyther, Head of Marketing & Communications at The Maltings Care HomeThank you so much for sharing such a detailed and generous review of Jim's time at The Maltings. It truly means a great deal to everyone in our team.
It was a privilege to support Jim during his recovery, and we're so pleased to hear that you felt welcomed and reassured on every visit. Knowing that you consistently experienced kindness, gentleness, and genuine care from all members of staff is incredibly important to us, and your words will be shared with the whole team - they will be very proud to hear the impact they made.
We're delighted that you found the environment comfortable, the meals enjoyable, and that mealtimes felt positive and respectful. Encouraging independence while providing support when needed is something we value deeply, as is offering meaningful activities that help keep residents engaged both mentally and physically.
Thank you also for your understanding regarding the car parking while improvements are underway - we appreciate your patience.
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Review of

Thorpe Wood Care Home

from Dale T (Son of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother recieved very personal care whilst in Thorpe Wood Care Home. I felt sure she was in good friendly hands. The staff were really understanding of my mother's dementia needs. The home kept me well informed throughout her stay.
100% effot from the kind staff.
Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeThank you so much for your kind review and for taking the time to share your experience of Thorpe Wood.
We are truly grateful for your lovely words about our team. Providing personal, compassionate care - especially for residents living with dementia - is something we take great pride in, and it means a great deal to know that you felt confident your mother was in safe, friendly, and understanding hands throughout her stay.
Keeping families well informed and reassured is very important to us, so we're pleased to hear you felt supported and involved. Your recognition of the kindness and dedication of our staff will be shared with the team, and it will mean so much to them.
Thank you again for your trust and for your thoughtful feedback. We wish you and your mother all the very best.
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Review of

Thorpe Wood Care Home

from Gary H (Son of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Thorpe Wood care home since July 2023.
It is a modern well appointed home with excellent facilities for the residents.
My mother has dementia and multiple sclerosis which means looking after her is extremely challenging. This is where the homes best asset , its staff,
come into their own. Nothing is too much trouble, and the level of attention and support given to my mother has been above and beyond my expectations.
From my mother's perspective ,she enjoys the food and menu options which are varied and cooked on the premises. Her room is kept extremely clean and tidy. Activities are varied and there is always something going on which keeps the mood and energy levels up.
I can say nothing but positive things about the home ,and its staff ,and would have no hesitation in recommending it to anybody whose loved one needs to be in residential care.
Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeThank you so much for your incredibly kind and thoughtful review Gary. We are truly grateful for the trust you have placed in Thorpe Wood since your mother joined us in July 2023. It means a great deal to know that the care, attention and support provided by our team has exceeded your expectations, particularly given the complexity of your mother's needs.
Your lovely comments about our staff, facilities, food, activities and overall environment will be shared with the whole team, who will be deeply encouraged by your words. Thank you again for your recommendation and for taking the time to share your experience - it is a privilege to care for your mother and to support your family.
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Review of

Thorpe Wood Care Home

from David K (Son of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been a resident of Thorpe Wood Care Home since April. As a family, we couldn't be happier with the level of care Dad is receiving. All the care and nursing staff are fabulous, nothing is ever too much trouble, and we feel secure in the knowledge that Dad is safe and well looked after.
The Activities Coordinator does an outstanding job in lifting the spirits of the residents, staff and families, with the likes of arts and crafts, discos, quizzes, bingo, piano singalongs, etc. I absolutely love visiting TWCH, engaging with the activities and seeing all the staff, residents and families that have now become familiar faces. It is clear that TWCH is more than just a care home, it is also a community, and everyone is made to feel welcome. The layout of the building, and its facilities, are extremely well thought out, and the garden area is picturesque, relaxing and calming. All indications are that the change of ownership to Fortava is proving to be an extremely positive one.
Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeDavid, thank you so much for sharing such a wonderful review. We're truly grateful for your kind words.
We're delighted to hear how well your father is settling in at Thorpe Wood, and it means a great deal to us that the positive changes brought in since Fortava's involvement are being seen and felt. Creating a safe, supportive and uplifting environment is exactly what we aim for.
A huge thank you goes to the entire Thorpe Wood team. Their dedication, compassion and commitment to building a warm, vibrant community shines through every day - from the exceptional care they provide to the activities that bring so much joy to residents, families and staff. We are incredibly proud of the environment they've created and of everything they do to make Thorpe Wood feel like a true home.
Your feedback reinforces why this work matters so much, and we're honoured to be part of your father's journey.
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Review of

Thorpe Wood Care Home

from Karen A (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late mum was a resident from Dec 2023 until she passed away in July 2025. During her time there she was treated with respect and dignity. Mum was never one to join in much with activities but was always encouraged to do so by the lovely staff. She enjoyed watching others and the staff would sit and
chat to her. She made many friends whilst a resident. When mum was in her final days of life the staff looked after her needs and kept her comfortable and out of pain. My sister and I slept in her room and the new owners purchased fold up guest beds for us. Nothing was too much trouble. I would certainly recommend Thorpe Wood to anyone looking for a care home for their loved one. The ownership changed just before mum passed away but the initial signs were that Fortava were going to continue the good work.
Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeThank you Karen for sharing such a thoughtful and heartfelt review. We're truly touched by your kind words and so grateful that you took the time to reflect on your mum's experience at Thorpe Wood.It's wonderful to hear that she was treated with the respect and dignity she deserved, and that she was surrounded by caring staff and friends throughout her time here. We're especially glad that, in her final days, she was kept comfortable and supported, and that we were able to make things a little easier for you and your sister during such a difficult time.We're also genuinely pleased to know that the positive impact of Fortava's involvement is being recognised. As new owners, our commitment is to build on Thorpe Wood's already great reputation and continue delivering the compassionate, high-quality care that families can trust.Thank you again for your warm recommendation. Your words mean so much to our team.
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Review of

The Maltings Care Home

from S T (Friend of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been in The Maltings for 4 weeks, and I seen a real change for the positive. They are more independent and happier, the confidence is returning following a few falls.
Friendly staff. Home Manager always happy to chat and makes everyone around relaxed. He is very personable.
Lovely rooms
- good size.
Food looks good and my friend says portions are good for what he needs.
Very impressed .
Parking is an issue
Reply from Natasha Gwyther, Head of Marketing & Communications at The Maltings Care HomeThank you so much for taking the time to share such a wonderful review. We're absolutely delighted to hear about the positive changes your friend has experienced over the past few weeks - that's exactly the kind of difference we strive to make every day.Your kind words about our friendly team and Home Manager mean a great deal, and we'll be sure to pass them on to everyone at The Maltings. It will truly brighten their day!We're also glad to hear you've been impressed with the rooms and food - those details make such a difference to daily life. We appreciate your feedback about parking too, and we're continuing to explore ways to make improvements where we can.Thank you again for your lovely comments and support.
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Review of

Thorpe Wood Care Home

from Stephen G (Son of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care shown to my mother is outstanding. Staff go above and beyond to creating a loving family atmosphere. Food choices are excellent and every attempt is made to find something my mother would eat. Activities are regular and varied and sociable and include family members which adds to the warm,
welcoming homely atmosphere. The building itself is kept beautiful clean and the layout encourages social interactions between staff, residents and relatives.
Reply from Natasha Gwyther, Head of Marketing & Communications at Thorpe Wood Care HomeStephen, thank you so much for your wonderful words. It means the world to our whole team to know that your mother feels cared for, respected, and part of a true family atmosphere here. We take great pride in making sure every resident feels at home, whether that's through their favourite meal, a meaningful activity, or simply a kind conversation.Your kind recognition of our staff, the welcoming environment, and the home truly touches us. We will make sure to share your feedback with the whole team-it will mean so much to them.We feel privileged to be part of your mother's life and are delighted that you and your family feel welcomed as part of our home too. Thank you
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Review of

The Maltings Care Home

from D S (Son of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although subjective, I am pleased with the overall service my mother receives. In the passed communication has not always be best but care has been good. I have noticed at times staff are challenged due to under staffing and moral has been low. I do not expect care to be as good as if my mother was
at home, were she would receive one to one care but she does receive personal and quality care. I would like more consistency with diet control and medication review, and I have noticed better communication about changes in home and my mothers care.
Reply from Natasha Gwyther, Head of Marketing & Communications at The Maltings Care HomeThank you for taking the time to share your feedback. We are so pleased to hear that you are happy with the quality of care your mother receives, and we greatly value your comments regarding areas where we can continue to improve.Since Fortava Healthcare took ownership of The Maltings, we have carried out a thorough review of the home and identified the need for additional care support. We are currently recruiting for these newly created vacancies to ensure our team has the resources needed to deliver the very best care consistently.We are also committed to further strengthening communication with families and enhancing the consistency of both diet management and medication reviews. Your feedback supports our ongoing focus on these priorities, and we are grateful for your input.Thank you again for sharing your experience - we are dedicated to ensuring that your mother continues to receive personal, high-quality care, and we look forward to keeping you updated on our progress.
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  • Value for Money

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