Care Home Owned by Fairfield Care (West Dorset) Ltd in Gloucestershire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Fairfield Care (West Dorset) Ltd in Gloucestershire

Only the locations & reviews in Gloucestershire for Fairfield Care (West Dorset) Ltd are showing below.

View the details of all 2 locations (with 89 reviews) owned by Fairfield Care (West Dorset) Ltd

Fairfield Care (West Dorset) Ltd Locations in Gloucestershire (1)

1 Care Home owned by Fairfield Care (West Dorset) Ltd in Gloucestershire
Astell House

Overton Park Road, Cheltenham GL50 3BT 

9.6 39 reviews
"My mum has been a resident at Astell House since mid-2025. I have been hugely impressed by the care she has received since day one. The…"   Read all 39 reviews
Location Type Care Home

Astell House is a striking home full of character and interest. The home is fully accessible; every room has ensuite facilities and residents are welcome to add furnishings and personal belongings. The refurbished lounge, quiet room and dining room… Read more about Astell House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 36 Rooms
  • from £1,600 / week

Fairfield Care (West Dorset) Ltd Reviews in Gloucestershire (39)

9.6

Fairfield Care (West Dorset) Ltd has a Group Review Score of 9.6 (9.583) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Fairfield Care (West Dorset) Ltd must have a Review Score.

Overall Experience
  • 35
  • 4
  • 0
  • 0
  • 0
Date Published
  • 39
  • 2
  • 6
  • 11
  • 28
Reviewer Connection to Fairfield Care (West Dorset) Ltd
  • 18
  • 8
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Review of

Astell House

from M C (Son of Resident) published on 16 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Astell House since mid-2025. I have been hugely impressed by the care she has received since day one. The staff are fantastic - they are as friendly and helpful as they could be and I have always seen them treat the residents with warmth, understanding and genuine care.
There is a lovely atmosphere about the place. Mum has consistently told me how good the staff are to her, she likes the food and partakes in some of the many activities that are held. The home is well-managed and any concerns or questions that I've raised with the management have been quickly responded to and satisfactorily answered/resolved. The building itself is lovely - a nice mix of old, traditional and modern.
In short, I would recommend Astell House for anyone looking for a care home for an elderly relative.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from Gary A (Son of Resident) published on 17 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very attentive and helpful and supportive in helping my father to settle into the home. He tells me the food is top notch and the staff very helpful. The management have been helpful in accommodating our needs and time lines.
Reply from Karen Barry, Home Manager at Astell HouseThank you very much for the review. We are so pleased your Father has settled into the home
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from B T (Wife of Resident) published on 22 May 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very grateful for Astell Houses warm welcome and kind reception. Our issues being taken into account and well managed. For al the care, attention and willing to help. We were glad to sit quietly for meals in the conservatory.
Overall, Astell House is a cheerful, busy and welcoming home.
Reply from Karen Barry, Home Manager at Astell HouseThank you for your review. We are so pleased your experience at Astell has been positive. We always strive to provide the best care and a homely atmosphere for residents and families
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from D O (Son of Resident) published on 17 March 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I live in Yorkshire, I do a lot of video calls with Mum and the staff are only too pleased to set up Mum's tablet. Everyone is so helpful. When I do visit we are always asked and provided with a cup of tea. If we are there lunch time we always asked to have lunch. On my last visit they provided a
guest room (which was very clean) and provided supper and breakfast. The home is so clean and the staff are always kind and courteous, nothing is too much trouble for any of them. Mum is so relaxed and comfortable with all the staff. Such a great happy and loving atmosphere.
Reply from Karen Barry, Home Manager at Astell HouseThank you so much for your kind review. I am so appreciative of your comments, it's always a pleasure to hear we are providing a good level of service. I am so pleased your Mum is settled and comfortable. I will pass your comments to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from Kirsten P (Daughter of Resident) published on 13 February 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to commend the kitchen staff on the presentation of Dad's puréed dinner today.
As someone who has always been in the Care Industry, I am always very impressed by the care Dad receives.
Many thanks to you all.
Reply from Kevin Snowball, CEO at Astell HouseThank you for your review Kirsten. Our catering colleagues are a key part of the care team at Astell House and it is lovely to have their efforts recognised.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from Marianne K (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad stayed at Astell House for respite care following a fall at home and a stay in hospital. The staff were so kind and welcoming. They were attentive to my dad and listened to all the information that we gave them about him. It was very reassuring to know that my dad was being well cared for, with
kindness and respect.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from Ele G (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
I actually can't praise Astell House and all the staff and management highly enough. My dad, who has Alzheimer's, has been a resident for almost a year. The home has always been very open, welcoming and warm. The staff have also always been very attentive and helpful.
My parents had a big anniversary
yesterday and they went above and beyond for them both. Mum went to have tea with Dad. They laid and decorated a special table in his room, with an afternoon tea; cakes, sandwiches, nibbles, flowers, and decorations. It was so lovely. Thank you.
My dad is also a steam train fanatic. It was a bit too much for us to be able to take him ourselves, so again, in the summer, the home stepped up. Two carers brought him from the home to the station and took him back again... in their own time. We were made up that we could make this happen for Dad, but we couldn't have done it without them.
Thank you all so much.
Reply from Sarah Merritt, Lilian Faithfull Care marketing team at Astell HouseThank you for such kind words. I will ensure your wonderful comments are shared with all staff at Astell House. It is our pleasure to be able to look after your father.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from Judith S (Friend of Resident) published on 17 September 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has now been a resident for 2 years. We were so pleased to find Astell House. It is a warm, caring, homely environment. Where the staff truly care about their residents. Food is very good and varied, catering to individual taste. There is plenty of outside space, gardens, patios and a beautiful
summerhouse that can be used by residents and family/friends. My friend is particularly pleased to be able to access fresh air in a nice environment. Of course the most important thing with a home is good management and staff. All the staff at Astell are fantastic, we are so grateful for all that they do for my friend.
Reply from Sarah Merritt, Customer Relationship Team at Astell HouseThank you for taking the time to complete a review for Astell House. I will ensure your wonderful comments are passed on to the manager and her team. We really appreciate such positive feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from Kim V (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been in Astell House for six years. I am very happy to have found Astell House as it has provided a very good home for her since her dementia became bad enough for her not to be able to live at home. The carers (and other staff - admin, kitchen, domestic, grounds etc.) continue to
be hugely caring and pleasant and do their best to make her time there enjoyable and safe. Many have also helped me deal with the different changes in my mother’s condition as they happen. The current activities staff make a great deal of effort to involve residents in activities that they enjoy and provide a good range - Mum still enjoys anything that involves a good sing!
The new manager and senior team seem very approachable, kind, and effective so I am confident Astell will continue as an excellent home for my mother and the other residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from Hannah S (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
We have nothing but praise for Astell House and the care all of the staff have given to my father since he moved there in September 2023.
The staff are capable, caring and compassionate and are quick to smile. They engage equally well with those in residence and those of us who frequently visit. The
manager deals with any questions promptly and is always happy to meet in person to chat over any concerns.
Astell House has a really warm family atmosphere and we wouldn’t want Dad to be living anywhere else. Huge thanks to the entire team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from David O (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum spent the last part of her life in Astell House, all of the staff went above and beyond what I expected from any care home. Not only did they look after Mum, they looked after me. I will always be grateful to them and will recommend any of my friends to use Astell House if they need care for a loved
one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from June S (Resident) published on 12 September 2023
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff. Made to feel at home.
Trips out are very helpful for respite care.
Activities each day are very interesting with the craft ladies going to a lot of trouble to involve residents.
My stay in Astell House helped me recover from a problem with my heart and gave me strength to return
to my home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from S T (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report
Overall Experience 4.0 out of 5
On the 16th August, I joined my Dad for a music and movement session provided by an external provider. This was appropriately planned, superbly led and uplifting! Every resident was encouraged to join in, which indeed they did, as and when they wished with obvious pleasure. The leader played familiar
favourites with a strong beat to encourage percussion accompaniment, movement, singing and an opportunity for balloon bopping to and fro. A warm and friendly atmosphere resulted with lots of smiles and laughter. Thank you to the staff for providing these opportunities and also for all the excellent regular in house activities they provide themselves. Much appreciated!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from P T (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely friendly environment, nothing too much trouble. Mum enjoy's all the meals which are prepared for her. A good range of variety each day.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from M W (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report
Overall Experience 5.0 out of 5
Astell House and its staff have been absolutely wonderful to my mother. She has spent the last four and a half years there, and we couldn't be happier with the care she has received. The staff, the staff, the staff! I don't feel I should call them staff; I should be calling them "family". They are the
most wonderful group of caring professionals I have ever met. I feel truly grateful that my mother has been surrounded by such a fantastic bunch of human beings. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from S P (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always friendly and helpful and have been throughout the whole of uncertain and challenging times during the last two years. My mother feels safe and supported and gets on well with the staff. She is not afraid to request help with small improvements to the facilities in her room. Care during
the latest hot spell has been exceptional in securing the resident's well-being.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from Stella H (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank everyone at Astell enough for the wonderful loving care Mum receives. She has been so happy here and it is a great blessing to know she is safe and well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from Stuart H (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother is receiving the best and most professional care I could hope for. Nothing is too much trouble for the staff their diligence, attentive nature and above all their friendly professionalism. I have indeed recommended Astell to my cousin for her father, my uncle and mum's brother and he too is now
a resident.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from A H (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled really well, the staff are very friendly and create a lovely setting. It does feel at times the staff are stretched but this is understandable at key times in the day. Would really like to see more trips out for the residents, especially important now after such a long lockdown.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Astell House

from Mo P (Niece of Resident) published on 28 June 2021
Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is 99. Has most of her marbles and can be a little trying at times. The staff at Astell are kind, caring and extremely patient. The care they have given during this very difficult time is so appreciated by her family. For them to have had no cases of Covid at all is miraculous and due to the
diligence of the team. I would have no hesitation in recommending Astell to anyone thinking of respite or permanent care. Thank you, to the manager and your lovely team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Loading...

Awards / Recognitions (0)

Loading...

Loading

Loading

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fairfield Care (West Dorset) Ltd to verify any information. View our terms and conditions. Fairfield Care (West Dorset) Ltd has an Enhanced Service – more info.