Astell, Cheltenham, Gloucestershire
Astell, Cheltenham, Gloucestershire
Astell, Cheltenham, Gloucestershire

Astell, part of Lilian Faithful Homes, offers personalised residential care.

The home has en-suite bedrooms, as well as pleasant gardens and a summer house.

There is a library, WiFi access, and a hairdressing salon on site.

The activities programme contributes both to users' enjoyment of the home and residents' long-term mental and physical well-being.

Carers are keen to combine the benefits of a comfortable accommodation with a professional service to enable residents to be happy and enjoy life to the full.

Group: Lilian Faithfull Care

Person in charge: Dale Booker (Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Visual Impairment

Admission Information: Not below retirement age Fees on application. Ages 65+.

Single Rooms: 36

Rooms with ensuite WC: 36

Weekly Charges Guide: Personal Care Single £850 – £875 (These prices are only a guideline, please contact Astell to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Astell: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Astell has a Review Score of 9.1 (9.053)

The Review Score of 9.1 (maximum of 10) for Astell is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Astell in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.747 for Astell is calculated as follows: ( (71 Excellents x 5) + (24 Goods x 4) ) ÷ 95 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.306 Points relating to the number of positive Reviews for Astell is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.2 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Astell?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Astell

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Nephew of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Astell feels welcoming and homely right from the start. Each resident is treated as an individual and care is always given with respect and kindness.

Whenever I visit my mother the person who lets me in always knows where my mother is and how she has been feeling on that particular day. The staff are a lovely bunch of people who take pride in their work. Everything is done with a smile and nothing is too much trouble.

How likely would you be to recommend Astell? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff at Astell are first class - always friendly and cheerful and respectful of my mother who although she cannot speak clearly, responds to them.
The small touches - fresh flowers, sherry at lunchtime, proper napkins, make it feel like a 'real' home, not a 'care' home.

How likely would you be to recommend Astell? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

My personal experience to date has been excellent. My husband has settled and is very happy and contented. He adjusted to being in care very quickly and enjoys the company of the other residents. The staff treat my husband with courtesy and respect and if he wants something that is not on the menu, they will do what they can to provide it. I am happy in the knowledge that my husband is in a safe and secure environment.

How likely would you be to recommend Astell? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Call in to see ex-mother-in-law once or twice a week and the staff are always helpful and happy. On occasions, I take mother-in-law out in the car and they always make sure she is ready on time for me to pick her up. The staff always insist she uses her walker to go downstairs which keeps her active which helps as she needs to stand to get into my car. Have been calling into Astell for about 3 years and can say that I would not want her to be looked after anywhere else.

How likely would you be to recommend Astell? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care and help you get in the home is excellent and the food first class. The staff could not be more caring.

How likely would you be to recommend Astell? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother moved into Astell nearly 4 years ago and remains very happy and content there. This is due in very large measure to the staff and management, all of whom show great care, patience, and gentleness. My wife and I have nothing but praise for every single person involved in making my mother's twilight years very comfortable.

How likely would you be to recommend Astell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am a frail 93-year-old, resident here since Feb 2014, although this is an oldish building the standard of maintenance and service is extremely high. The attitude of the staff is one of cheerful (happy even!) helpfulness and reflects the training they have clearly received. There is a wide range of frailties among us all but we are each given individual attention- I simply cannot speak too highly of my treatment here.

How likely would you be to recommend Astell? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My Uncle currently resides at this home, I always receive a very warm welcome when visiting, nothing ever seems too much trouble. I know my Uncle is well looked after and is very happy in the home. He gets to go out of the home on many trips and outings, I was amazed to receive a picture of him by email steering a narrow boat on a recent outing to the Sharpness.

How likely would you be to recommend Astell? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Likely

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Awards / Recognitions

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Care Home Idol 2016

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