Astell House

Staff are always willing to helo with difficult situations. The communication from the home is excellent in terms of keeping you up to date with residents condition and their requirements. In what has been an incredibly difficult year I am so pleased my mother has been well looked after and I have every confidence of the team at Astell on doing a superb job.

Dad moved into Astell in November 2019 after losing his wife and suffering loneliness and a diagnosis of dementia; the move was a decision made by him. Since the move, there has been a marked improvement in his mental health, with most signs of dementia disappearing. He is occupied, socialising and happy and takes part fully in all the activities. The management and staff have been amazing, nothing too much trouble and his medical care has been exemplary, particularly in these difficult times. It has been very reassuring over the past sixteen months to know that he is in such capable hands and local to his family who are kept in touch at all times. Thank you to everyone at Astell.

My wife went first to a different home but this was closed after about 12 to 15 months but the transfer to Astell is shown by her successful life that is shown in the ratings.

The staff team at Astell House have succeeded in ensuring a home from home atmosphere with care and attention provided in a compassionate and empathic manner. As a relative I have always felt welcome and have been impressed by the entertainment and activities programme, which is a wonderful asset and prevents possible isolation and loneliness. I have nothing but praise for a well-run organisation.

My mum moved into Astell House in Jan 2019. It was a very difficult decision for my sisters and I to make, but now having come to peace with this decision, we are all completely reassured that mum is in the right place receiving THE BEST CARE. The staff are so dedicated and the residents are all treated in such a caring, dignified manner. Astell House has a wonderful atmosphere, great variety of activities, good food and excellent staff all round! Thank you.

Astell House is a home with a happy atmosphere.

Astell is the second home that my wife has been in. She has been very happy in both homes and the care she receives is superb. Her family and friends are made equally welcome by and friendly helpful and caring staff.there is a regular programme of events and activities to which family and friends can attend. We would have no hesitation in recommending Astell as a comfortable caring and happy place to live for those in need of care.

My mother in law was here for many years and was very happy here going out on their trips to various places and taking part in activities that were put on in the home. The staff changed over the years but they were all very kind and considerate to my mother in law and from what I witnessed to all the residents I would be very happy to recommend this care home.

My mum has just moved into Astell House and I have been very impressed with the welcome from the staff and the care they have shown towards her. The home seems clean, well run and there is a very cheerful atmosphere.

Everyone I had dealings with in my mothers last few weeks was extremely caring and could not do enough to assist us. We felt like we were part of an extended family. We virtually lived there ourselves for a good 10 days and our every need was catered for. Can't praise everyone enough.

It is clear cleanliness is taken seriously.

I can return to the US with peace of mind and overwhelming relief.

Thank you, everyone, for your care and support.

Astell feels welcoming and homely right from the start. Each resident is treated as an individual and care is always given with respect and kindness.

Whenever I visit my mother the person who lets me in always knows where my mother is and how she has been feeling on that particular day. The staff are a lovely bunch of people who take pride in their work. Everything is done with a smile and nothing is too much trouble.

The small touches - fresh flowers, sherry at lunchtime, proper napkins, make it feel like a 'real' home, not a 'care' home.

My personal experience to date has been excellent. My husband has settled and is very happy and contented. He adjusted to being in care very quickly and enjoys the company of the other residents. The staff treat my husband with courtesy and respect and if he wants something that is not on the menu, they will do what they can to provide it. I am happy in the knowledge that my husband is in a safe and secure environment.

The care and help you get in the home is excellent and the food first class. The staff could not be more caring.

My Uncle currently resides at this home, I always receive a very warm welcome when visiting, nothing ever seems too much trouble. I know my Uncle is well looked after and is very happy in the home. He gets to go out of the home on many trips and outings, I was amazed to receive a picture of him by email steering a narrow boat on a recent outing to the Sharpness.

I am a frail 93-year-old, resident here since Feb 2014, although this is an oldish building the standard of maintenance and service is extremely high. The attitude of the staff is one of cheerful (happy even!) helpfulness and reflects the training they have clearly received. There is a wide range of frailties among us all but we are each given individual attention- I simply cannot speak too highly of my treatment here.

My mother moved into Astell nearly 4 years ago and remains very happy and content there. This is due in very large measure to the staff and management, all of whom show great care, patience, and gentleness. My wife and I have nothing but praise for every single person involved in making my mother's twilight years very comfortable.