Care Homes Owned by Elder Homes Ltd

social events, etc. We left feeling elated that we had found somewhere that Dad would be happy to live there. All of the staff were amazing and went beyond their roles to ensure that Dad felt as happy as possible. They showered him if he didn't want to shower himself and left him, but were close by, he wanted to shower himself. Lesley is a master in persuading residents to join in the social events. The nurses, Lindsay, Anca, Gabriella and Lilli are all amazing and are there to help and encourage the residents in whatever they want. Dad was very sad to leave, as were we, but he had an amazing experience there and I would wholeheartedly recommend The Chamberlain and all of the staff there

poorly cooked. Overall Cluny Lodge provides a comfortable, caring environment.

are many & various, something for everyone. Rooms are well cleaned every day.

likes and dislikes. The environment was always calm, clean, and welcoming. The rooms felt like home, and the food was of a fantastic quality and great choices. The activity programme (shared with us by email each week) was diverse and enjoyable. We had regular updates on her well-being. The medical care was exceptional, along with the exceptional emotional support to the resident, friends and family.

room was always clean and bright, staff were attentive and treated her with dignity and respect. A special wheelchair was provided when her own stopped being suitable. I appreciated that the staff passed on happy stories of Mum when we visited. At the end, staff were on hand making sure she was comfortable, pain-free and passed peacefully. We were always welcome and couldn't have asked for better care.

and respect. I was so lucky to get mum a place at Cluny (I knew it had a great reputation even before she moved in) and it gave her 2 more years of good quality life and happy memories. I will always be eternally grateful to the whole team at Cluny for this.

with the staff.
They treat everyone with respect and I really am so grateful for the care they give my father every day.

spotlessly clean. The standard of medical and general care was gentle and thorough. I honestly cannot think of a single time when I felt anything wasn't dealt with perfectly. They staff were proactive in including the family if they had any concerns and they supported us sensitively when my mother finally left us on her 95th birthday.

out of their way to try to meet her every need whether it is trying out equipment, adjusting her diet or medication. The new namaste sessions which involves massages, gentle music and calming scents have been very beneficial for my mother. They employ their own nutritionists and physiotherapists which means these needs are easily met in-house. There is always different staff popping in for a friendly chat or just making sure she is ok. The manager is very open and friendly and is very proactive at looking for any possible improvements. She is very visible within the home and knows each resident. I am kept very well informed about my mother's health and feel we are all part of one big family.

despite dad arriving in February 2021 when COVID was in full swing.
Sadly, dad passed away after a short illness in September this year. 7-8 staff attended dad's funeral which says a lot. He had been resident in Cluny for 3 and a half years.
It's hard to single out anybody but special mentions are due to the Unit Manager; Staff Nurses; and 4 other staff members in particular. Also the Entertainment Team; the minibus driver; and a staff member on reception; - and all the Cluny Kitchen staff (dad loved his food!).
All under the watchful eye of the inimitable, the Group Care Home Manager.
Thank you for everything from all the family.

want for her room. The staff are all friendly and caring and our mum has thrived in their care. They were patient when she kept trying to leave at first and staff often take her out for walks. I really could not rate the home and staff highly enough.

throughout. My mother is now settling in a lovely, clean, warm and bright ensuite room and really looks forward to three great meals a day having previously not had much of an appetite. She feels safe and secure and happy that her wishes are respected. We have found the management team always on hand to discuss any issues which arise from time to time and continue to proactively support my mother's transition to a care home setting encouraging positive social interactions through the varied group activities, 1:1 care plan and family liaison. Our thanks to the team for, in our experience, all their continued first-class care.

before that happened. I still can't believe how lucky I was to find her a room in Cluny Lodge Nursing Home.
From the day she moved in to Cluny Lodge, every member of staff took time to get to know her well and treated her with dignity, respect and above all, care of the highest quality. She was always very happy living there and when the time came for end of life care the staff were absolutely fantastic.
Thank you all so much for looking after a dear old lady so very well.

with the service provided.

I would find it very difficult to find anywhere better than Cluny Lodge.

more than welcome. Many thanks to the wonderful team.