Cluny Lodge

I enjoy the bus trips to all cafes and enjoy the picnics I go to all activities. Im very happy

Our dad has been much happier and healthier since moving to Cluny. He enjoys the company, the food is great and all of his needs are met to a high standard. We are so much more relaxed knowing he is safe and well looked after.

My mum was distraught at losing her independence and having to move into a nursing home. Everyone at Cluny Lodge worked incredibly hard to personalise her experience, listen to her, and accommodate her wishes. They were kind, professional, and willing and able to take time to chat and treat her as an individual. Everything is at a high standard - nursing and personal care, physiotherapy, catering, and the physical environment including the gardens. I am very happy to recommend Cluny Lodge to people I know.

Wonderful, caring and highly professional staff in a high quality and tranquil setting. We were very happy with the care that he received at Cluny Lodge.

My mother has lived at Cluny Lodge for 9 months. I am delighted with the care and support she receives there. The staff team are warm and friendly and so attentive. They respect her desire to be as independent as possible and make her own choices while also gently encouraging her to keep active and involved. They are also proactive about finding the best way to manage my mum's pain or confusion. I'm kept well informed and consulted so I feel I know what's going on with my mum, even when she cannot remember herself. I can visit her any time and whenever I go in there's a gentle buzz of residents, staff and relatives around the shared spaces, with various activities happening throughout the day. Mum herself often says how lovely everything and everyone is at Cluny Lodge and, now that she cannot live at home any more, it's the next best thing to home.

My friend reluctantly moved into Cluny Lodge after 18 months of engaging with carer providers in her own home. She has not looked back since making the move. The care she now receives has been transformational to her quality of life and her physical and mental health.

Going into Cluny Lodge gave her the chance to continue with her hobbies in her last year, and we are incredibly grateful for the care and comfort she received. It also gave us all a chance just to be with her, enjoying her company and not have to look after her. She used to say to me you don't worry about me anymore do you? And I would say no. She thought of everyone at Cluny as her friends. We cannot thank you enough and there are too many names to mention here - a heartfelt thank you.

My mother spent her last ten months in Cluny Lodge where she was looked after with great care and compassion. Mum was a midwife and district nurse before she married and when I was a child she nursed both her mother-in law and her own father in their final illnesses, so she knew how caring should be done. She had nothing but praise for all the staff at Cluny Lodge and loved chatting to everyone she met there. What struck me on my visits was how much effort each member of staff put into getting to know my mother as an individual. It was only after Mum died that I heard about the physiotherapist urging another resident's visitor to take her baby granddaughter to visit my mother in her room, because the physiotherapist remembered how much my mother loved to see babies.

From start to finish, the care mum received at Cluny Lodge has been totally brilliant. Most importantly the patience and kindness of the staff has been first class - in her latter days she mentioned all her friends being around her and by that she meant the people who looked after her. She knew from visiting older friends there that if a care home was ever necessary it was the one she wanted to go to, and it was her decision to stay on following respite care. Says it all.

My experience has been very good. The staff are exceptional in their care, kindness and respect. I have no complaints.

Brilliant, just what my aunt needs at the age of 104! She is treated with dignity, staff often stop to chat, take care of her individual needs, and keep my (next of kin) informed of any medical or procedural events concerning her.

Food and drink is "dont know", but I am not given that option.

Overall I feel very much at home in Cluny Lodge. Hard working staff remain cheerful and supportive. Communal areas are welcoming and attractively decorated. The gardens are a joy and beautifully maintained. Unfortunately the standard of meal preparation is inconsistent. Good quality ingredients are poorly cooked. Overall Cluny Lodge provides a comfortable, caring environment.

We are extremely grateful for the extraordinary care our relative received at Cluny Lodge Care Home. Every member of the team showed immense compassion, patience and professionalism - qualities that never wavered, even on the most challenging days. They took the time to get to know her story, habits, likes and dislikes. The environment was always calm, clean, and welcoming. The rooms felt like home, and the food was of a fantastic quality and great choices. The activity programme (shared with us by email each week) was diverse and enjoyable. We had regular updates on her well-being. The medical care was exceptional, along with the exceptional emotional support to the resident, friends and family.

From my first meeting with the manager, I felt assured that Mum would be valued and well cared for. It was clear that this home was about 'life'. Although mum was very low when she arrived, she responded to stimulation, attended activities and joined others in the beautiful dining room for meals. Her room was always clean and bright, staff were attentive and treated her with dignity and respect. A special wheelchair was provided when her own stopped being suitable. I appreciated that the staff passed on happy stories of Mum when we visited. At the end, staff were on hand making sure she was comfortable, pain-free and passed peacefully. We were always welcome and couldn't have asked for better care.

My mum moved into Cluny Lodge in April 2023 and was there for 2 years. The care and treatment she received the entire time she was there was first class especially during the last 2 months when she needed a lot more help. The staff were so kind, helpful and professional and treated my mum with dignity and respect. I was so lucky to get mum a place at Cluny (I knew it had a great reputation even before she moved in) and it gave her 2 more years of good quality life and happy memories. I will always be eternally grateful to the whole team at Cluny for this.

They treat everyone with respect and I really am so grateful for the care they give my father every day.

My mother moved from home to Cluny Lodge early in 2022. She had a non severe but progressive dementia. The care and treatment she received at Cluny Lodge was exceptional from start to finish. All aspects of maintenance and care are first class. Her room was beautifully decorated, spacious and always spotlessly clean. The standard of medical and general care was gentle and thorough. I honestly cannot think of a single time when I felt anything wasn't dealt with perfectly. They staff were proactive in including the family if they had any concerns and they supported us sensitively when my mother finally left us on her 95th birthday.

I have been extremely impressed with the exceptional care that my mother receives in this home. The staff and management are extremely professional, friendly and caring. My mother has settled easily and often admires her surroundings. The staff are excellent at keeping my mother comfortable and go out of their way to try to meet her every need whether it is trying out equipment, adjusting her diet or medication. The new namaste sessions which involves massages, gentle music and calming scents have been very beneficial for my mother. They employ their own nutritionists and physiotherapists which means these needs are easily met in-house. There is always different staff popping in for a friendly chat or just making sure she is ok. The manager is very open and friendly and is very proactive at looking for any possible improvements. She is very visible within the home and knows each resident. I am kept very well informed about my mother's health and feel we are all part of one big family.

Thank you for everything from all the family.

Thank you all so much for looking after a dear old lady so very well.