Cluny Lodge, Edinburgh, City of Edinburgh
Cluny Lodge, Edinburgh, City of Edinburgh
Cluny Lodge, Edinburgh, City of Edinburgh

Cluny Lodge employs an experienced team of nurses and carers, who are able to fulfil their professional potential within a homely environment, at the same time as supporting a positive daily lifestyle.

The focus is on enabling all clients to enjoy this phase of their life, with a respectful approach towards their personal choice and visiting loved ones.

All carers are handpicked for their empathy, with each residents having their own key worker who makes sure the service remains appropriate and effective over the long-term.

Group: Elder Homes Ltd

Person in charge: Anne Rees (Facility Manager)

Local Authority / Social Services: Edinburgh City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Italian, Polish

Single Rooms: 70

Shared Rooms: 1

Rooms with ensuite WC: 63

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Cluny Lodge: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Cluny Lodge has a Review Score of 9.3 (9.292)

The Review Score of 9.3 (maximum of 10) for Cluny Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Cluny Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.875 for Cluny Lodge is calculated as follows: ( (84 Excellents x 5) + (12 Goods x 4) ) ÷ 96 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.417 Points relating to the number of positive Reviews for Cluny Lodge is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 6 Reviews ÷ 14.4 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cluny Lodge?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cluny Lodge

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Respite Resident/Service User
    1

Received a very warm welcome for my respite stay. Staff warm and friendly nothing seems too much trouble. Also, visitors impressed with surroundings, staff and food. I would be very happy to return.
Would suggest a lockable drawer or safe in bedroom for valuables.

How likely would you be to recommend Cluny Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are very happy with the care and support.

How likely would you be to recommend Cluny Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very high standards.

How likely would you be to recommend Cluny Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff asking my relative if there is anything that they would like done differently, about their meals and location for eating them, their clothing, the activities and facilities that are available for my relative, how staff/carers help them.
My relative cannot remember things but is very happy with their care, meals, laundry and is helped to a few of the social activities that appeal. I am pleased to see my relative weekly and they look well, are wearing their own clean clothes and the resident's room is clean and tidy as is the ensuite. Staff are caring and kind.

How likely would you be to recommend Cluny Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cluny Lodge is such a lovely home. The staff are very empathetic, cheery, and skilled. The place is very busy with many many activities including yoga, films, concerts, poetry, crafts, even therapeutic miniature ponies have been known to visit. Nothing is too much bother and the staff seem to genuinely care about the residents.

The rooms are all different, my Mum's is quite small but there are some really large ones, it's just the luck of the draw and of course, the larger ones are more expensive. Mum complains a bit about the food but there is always a choice; visitors can eat with residents free of charge and I've always found it to be good.

I highly recommend Cluny Lodge.

How likely would you be to recommend Cluny Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When my mother fell and broke her hip on returning from hospital she was finding living on her own very difficult. Her GP and Social Care Officer advised that she would be better moving into a residential care home. My sister and I started looking into various homes in Edinburgh. Cluny Lodge shone out from all the rest viewed. We then put in an application but unfortunately at the time they were full but within days, a room came free and we were offered it. Within days we moved my other into the care home, some three years ago. We have been more than satisfied with the care provided, indeed if you had a category above 'Excellent' they would fall into that category.

How likely would you be to recommend Cluny Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since arriving my mother has been so well cared for by all the staff. They work well together as a team and the family's concerns and needs are well listened and reacted to.
We find the home to be very well set up and clearly a lot of thought has been given to the layout and operation. Thank you.

How likely would you be to recommend Cluny Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mum was a resident in Cluny Lodge Nursing Home for 3 years and 4 months. From the outset the staff and management could not have done more to enable Mum to settle and ultimately have an improved quality of life whilst living there. Mum although very reluctant in the beginning to stay at Cluny as she wanted to go home, soon began to feel safe and enjoy the company of other residents and staff. Cluny offered us as a family extra years of quality fun times with Mum which would not have been possible for her at home. Mum's health fluctuated a lot over this period and staff took great care to ensure she was consulted by her GP and other services as required.She enjoyed the food, outings and day activities on offer and the general buzz of activity within the home. Staff genuinely seemed not only to care for but also care about Mum which was extremely important to us. I visited Mum at all different times of day/night and was always encouraged by the respect and dignity showed to residents by staff.

Sadly Mum died 4 weeks ago and I will always be grateful to Cluny staff for their dedication to making this so dignified and peaceful and enabling her to die there and not be transferred to hospital. The care shown to Mum and us was exceptional and will never be forgotten.
I would not hesitate to recommend Cluny Lodge as a nursing home of choice.

How likely would you be to recommend Cluny Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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