Cluny Lodge

My brother and I cannot praise the staff at Cluny Lodge Care Home highly enough for the care they provided our mother. Everyone treated Mum with great dignity and respect and took time to learn how she liked things done which was very important to her. Of great importance was the consistency of care and most of the senior and nursing staff, as well as many carers, remained unchanged over five years which, we believe, is indicative of the standards in the home. The surroundings and cleanliness in Cluny are of a very high standard as are the laundry facilities and food. The gardens are beautifully tended, all of which provide the residents with a truly homely environment. The activities staff provide many activities and they transform Cluny into a wonderland for Christmas, Easter and other holidays. As well as the care given to Mum, my brother and I were given excellent support during Mum's end-of-life care. We thank everyone and truly appreciate everything that was done for our family.

Everything at Cluny Lodge Care Home was of the highest quality and standard, in fact, one could argue it was the gold standard of nursing homes. Every member of staff was professional, kind, caring and friendly to both of us. The meals were excellent, the rooms are clean and homely and the laundry appeared freshly ironed within a day. The standard of care generally was first-class.

My brother was a resident in Cluny Lodge Care Home for six years, as a result of having a rare neurological condition. The staff cared for him with compassion and a high level of professionalism through to his final days. He felt loved and supported which was so important to the family. Nothing was too much bother. It was very hard to put my brother into care but Cluny Lodge was undoubtedly the right choice. I highly recommend Cluny Lodge.

All my mother's needs are promptly taken care of. This includes clothing, toiletries, spectacles and dental care. The infections that she was prone to when being cared for in her own home have occurred with much less frequency. Food is fresh and appropriate. The control of Covid in the home has been exemplary. Staff are helpful and cheerful.

It was not easy to let go of my mum into the care of others. However, I recently realised that I have a warm feeling inside every time I leave her due to the trust I have in the staff who care for her. After a recent stay in hospital, neither my mum nor I could wait until she got back 'home' to her friends and carers. When she did arrive back, the staff were as pleased to see her as she was to see them! Testimony to the way she and I feel about her new 'family'.

Cluny Lodge Care Home became my home in October 2021 and I am very happy here. It's different from being at home on my own but I enjoy the company and the chance to chat, make friends and take part in the different activities. I especially enjoy the exercise classes and minibus outings and the staff here are so kind and happy to care for me. As an only child, I am getting used to living in a big family and learning to wait my turn for attention! But I feel safe, secure and loved in my new 'home'!

At Cluny Lodge Care Home my father receives the most attentive, compassionate, individualised care his family could possibly hope for. The staff work as an excellent team; they communicate really well with my father, with his family and with each other. The staff always seem to have time to listen to him, to help him in any way that he needs including reassurance and friendly companionship; they have fun with him and they support and encourage him throughout the days and nights when he is wakeful. The staff treat my father with respect; they allow him full dignity and they refer to him to find out what he needs, how best to fulfil his needs and to allow him to make decisions for himself, in as far that is as possible. The staff, the whole team, treat him as a friend and as part of a family; he responds really well to their care and attention. The staff make my father feel safe, respected, valued and cherished; we all feel extremely well supported. I really appreciate all that they do.

Mum received the highest standard of care. From entering the home and retaining as much independence as possible through to palliative care and end of life support. As a family, we were all supported through the dying process. At all times the staff at Cluny Lodge Care Home knew who we were when we phoned and Mum had a consistent care team - always the same staff. All at Cluny Lodge from domestics, care, nursing and kitchen clearly work as a team and all supported us and gave Mum a peaceful and dignified passing. This model of care is what all must aspire to and should be considered as the ideal in the developing national care service.

The team were always so kind, caring and compassionate. Towards the end, we were allowed longer and more frequent visits which meant so much to my mum and us. Many thanks for everything.

My mother's care at Cluny Lodge is impeccable. Although she arrived post-surgery in the middle of lockdown just before Christmas, nothing was too much trouble to help her settle in and to reassure our family. Her basic care is wonderful but more importantly, she is treated as an individual with genuine interest, warmth and respect.

My husband has had a severe stroke and now has mild vascular dementia. He is not happy because of his situation. The care he receives is good and the staff do their best to look after a difficult resident. I feel there are not enough staff at peak times such as lunch/dinner/bed times as my husband often has to wait for long periods when he calls for attention, admittedly not always necessary but it is in his mind. This adds to his discomfort.

Cluny Lodge is a lovely care home. My mum is happy and well cared for. Throughout the pandemic, they have excelled themselves. There is a wide range of activities for the residents and the staff are friendly, professional and approachable. I would have no hesitation in recommending Cluny Lodge to others.

Everything from the upkeep to the attentive staff at Cluny Lodge is superb. The friendly reception is always on hand to help with queries and every time I am seated outside with my grandmother, staff would always greet you when they walked by. The standards here are excellent. I would recommend to anyone.

My mother has been at Cluny Lodge for a few years now and is very happy. The staff are very professional and always go above and beyond. I am particularly impressed that they have worked tirelessly to keep the residents safe and happy this past year, in such difficult circumstances. I can't fault it in any way.

Cluny Lodge has been so fantastic during the pandemic. The staff are all so caring and have taken such good care of Mum for so many years. She is really happy there, having made lots of new friends, and even reuniting with old ones, also residents at Cluny! Even though I have not been able to fly to the UK this past year due to the Coronavirus, I have never felt anxious about Mum as she is in such wonderful hands. Communication with Cluny nursing staff is excellent, and they are always ready to go above and beyond to fulfil any requests the family may have for Mum. I’ve already told my daughter to put my name on the Cluny waiting list when my time comes!! Thank you, everyone. We really appreciate all you do for Mum.

A holistic programme to keep you active, well and healthy when you can. Care, compassion, dignity, respect at all times, special at the end. Gratitude and heartfelt thanks to all the team who cared for dad.

My mum spent the last 21 months of her life in Cluny Lodge and the level of service and care provided by all of the staff was fantastic. There are a variety of activities every day and mum got back into knitting and baking - both skills she excelled at when she was able at home but had lost the will to do prior to moving into Cluny. I felt that if she needed someone to talk to then the staff would ensure they spent time with her and nothing was ever a problem. As mum slipped away in the last week there were always a number of family members attending (mainly her children and grandchildren), often up to 6 or 7 of us, and the home set us up in a small lounge to enable us to spend time together as a family. They very kindly provided us with hot and cold food and drinks throughout the week. We’ve all said that moving mum into Cluny Lodge, once it was clear she was unable to cope at home on her own, was one of the best decisions we ever made. I hope my kids put me in here when its time!

I wish to thank you for your excellent care for all the residents. In addition, I want to note that you are continually going above and beyond your call fo duty to show your love and your care for everything. On the occasion of the 100th birthday, yesterday, you marvellously provided for everything for a wonderful party. All who attended the part were very favourably impressed by the provisions and the way the party was accommodated. I want to say a big thanks for all you did to make it a meaningful and wonderful celebration.

My elderly friend enjoys many aspects of her life in the home, mentioning poetry readings, disliking being brought to sit in front of TV, appreciating physiotherapy and serious conversation.

Our aunt stayed for only 16 days but our experience in this limited time was very satisfactory.