Cluny Lodge

The kindness and compassion that was shown to our mum as she neared the end was second to none. Thank you

We're extremely happy with the care provided by staff at Cluny Lodge. Their patience, kindness, and professionalism are exceptional. They have always kept us informed and involved us closely in any decisions regarding my mother's care. We're extremely grateful to them, and very glad to have found a place for my mother in Cluny Lodge.

My mother lived at Cluny Lodge for three and a half years. She was unwell when she first arrived and had some tricky medical complications, but she was quickly made to feel at home and the fantastic staff soon had her medical needs stabilised. She was very happy at Cluny, through a healthy diet, attending exercise classes and going to the many social events on offer she blossomed and relaxed into life there knowing that the staff were looking after her every need. She loved sitting in the summer sunshine in the garden and I loved doing that with her too. We also enjoyed going out to nearby coffee shops and walking in the local area. As her daughter, I was also made very welcome to visit whenever I wanted and I too was made to feel part of the Cluny family. Mum made some lovely friends from both the staff and other residents. Her time at Cluny was certainly very happy and for that, I cannot praise the staff highly enough.

My mother spent around 4 years at Cluny Lodge and in that time received a very high standard of care and support now withstanding the difficulty presented by covid. Cluny Lodge not only provides care and nursing facilities but also a wide range of activities, and organized trips and takes the trouble to celebrate Christmas and other celebrations such as Burns Night with regular celebratory etc. The building and garden are kept in very good order and there is a strong and dedicated management team.

I went to Cluny Lodge for respite after an operation on my left hip and left arm after an accident. The care I received was outstanding. Constant attention to my medical needs and also excellent was the food, physiotherapy and group activities.

My mother passed away on 24th December 2023 bringing to a close some 10 years of care for both my parents. My father died, in the care of Cluny Lodge in 2019 after six years of impeccable care, kindness and professional support. My parents had adjacent rooms for three years allowing more time together despite their illnesses and frailty. Mother enjoyed four more years of a happy and fulfilled life passing peacefully at the age of 95. There can't be anywhere else that provided such a caring environment delivered by special and exceptional care staff and managers.

We looked at quite a few care homes before choosing Cluny Lodge. The atmosphere is welcoming and homely, yet all areas are pristine and have more than a touch of luxury. The nursing staff and carers are all skilled, friendly, patient and compassionate, but everyone I have come across who works there has a ready smile and a cheerful ‘hello’, which is so important. My husband has quite complex needs and they are all met extremely well. His room is stylish and spacious and was newly decorated before he moved in. Friends and family who visit are all impressed too. It was a hard decision to make, but the family and I now all agree it was definitely the right one.

Thank you to everyone in the Balmoral team at Cluny.

My mother-in-law was with you for nearly five years. Your dedication to ensuring she was looked after to the highest level was amazing to observe. Nothing was too much. She was comfortable, entertained, fed with delicious nutritious smoothies and we the family were looked after too, especially in her final days. We cannot thank you all enough. Thank you just isn't enough. The home was warm, welcoming and clean. The staff at all levels were courteous, kind, caring and definitely dedicated to providing the best care ever.

Particularly nice care home. Very attentive, caring and friendly staff. Dad was well looked after in a warm and top quality home. My dad's family were able to relax and feel confident that he was being well cared for.

My mother, who passed away recently, spent the last two and a half years of her life in Cluny Lodge, where she was very well looked after. The staff I met or spoke to over the phone were always extremely helpful, and I am sure made my mother's stay there as comfortable and pleasant as possible.

Cluny Lodge supported my mum in care for over eight years, involving her in the many activities provided, encouraging participation in discussions and group mealtimes, which kept her mobile and interested in others and current affairs. Mum felt safe and developed close and friendly relationships with many of the staff, which was so important for her, and for the wider family to see. Mum was always encouraged to share any concerns she might have and these were heard and addressed. Latterly Cluny Lodge provided superb support and compassionate care when her health declined. It has been a comfort and relief to know that Mum was so well cared for and we are so grateful to all the staff for their kind and professional approach.

I am very happy with the care my aunt receives at Cluny Lodge. The staff are always positive and cheerful and they go out of their way to support residents and relatives and to solve any issues. My aunt is happy and feels safe and she often tells me how kind everyone is.

Cluny Lodge is an outstanding care home with exceptional standards. Mum had been living in her own flat, with carers visiting, but with her vascular dementia increasingly struggling to cope. When viewing homes we had a number of criteria including a warm, safe environment, qualified nursing and support staff, the experience of caring for clients with dementia, activities and the ability for Mum to feel like she was in her own home, not just a care home. We also wanted a place that could care for Mum through to the end of life. We have been so impressed with the warmth, expertise and calm, relaxed approach of the staff. All staff treated Mum with the utmost respect and tailored care to her individual requirements. They took time to find out about her family life before and built fabulous relationships with her and us as a family. Her room was beautiful, clean and with a lovely outlook. She was so happy there and we are so grateful to the team at Cluny Lodge.

We know Mum was happy and comfortable during her stay at Cluny, we were able to enjoy our time with her knowing she was safe and cared for and there were no family regrets about the original decision for Mum to move into Cluny all those years ago.

At every level, Cluny staff have been supportive and engaging: always friendly and cheerful, sensitive and attentive. The result is apparent every day: a bright and breezy atmosphere, spotlessly clean and warm, a hive of activity with an air of measured calm and loving attention lavished on my wife.

I would also like to say how impressed I was with their management of the pandemic and were able to navigate that tricky balance between safety and mental well-being perfectly. This is just one example of how efficient and well organised Cluny Lodge is ; I could not ask for any more!

Impossible to speak highly enough of Cluny Lodge - it changed my perceptions of what life in a care home could be. The decision to come into a home was traumatic for my relative who was shy and used to a solitary, academic existence but they absolutely got to the heart of who he was and respected his wish for privacy and quiet. This last period of his life spent at the home had value and dignity. Every single staff member was patient and accommodating - from the fundamentals of good food and basic care right through to the conversations and social interactions. Staff found out his interests and hobbies and kept him engaged and alert. Their care towards the very end of his life was exceptional. There was genuine mutual fondness and he was kept so comfortable and peaceful. Communications with us in any form were always great and we (and his other friends who were always made so welcome) genuinely miss seeing the staff now he is no longer with us.

My brother and I cannot praise the staff at Cluny Lodge Care Home highly enough for the care they provided our mother. Everyone treated Mum with great dignity and respect and took time to learn how she liked things done which was very important to her. Of great importance was the consistency of care and most of the senior and nursing staff, as well as many carers, remained unchanged over five years which, we believe, is indicative of the standards in the home. The surroundings and cleanliness in Cluny are of a very high standard as are the laundry facilities and food. The gardens are beautifully tended, all of which provide the residents with a truly homely environment. The activities staff provide many activities and they transform Cluny into a wonderland for Christmas, Easter and other holidays. As well as the care given to Mum, my brother and I were given excellent support during Mum's end-of-life care. We thank everyone and truly appreciate everything that was done for our family.

Everything at Cluny Lodge Care Home was of the highest quality and standard, in fact, one could argue it was the gold standard of nursing homes. Every member of staff was professional, kind, caring and friendly to both of us. The meals were excellent, the rooms are clean and homely and the laundry appeared freshly ironed within a day. The standard of care generally was first-class.