Towans Care Ltd in Cornwall | 1 Care Home

Review of
Castle Hill House
from Peter G (Resident) published on 8 December 2025 Submitted via Postal Card • Report

Overall Experience

Overall I would say Castle Hill House is good value.

Reply from Lucy Ledger, Business Manager at Castle Hill HouseThank you for taking the time to leave a review. it is really helpful for families looking into care for their loved ones to have independent opinions to aid them in making their decisions.

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Review of
Castle Hill House
from Clare F (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report

Overall Experience

From the first moment I arrived at Castle Hill, I was so impressed with everyone's kindness and friendliness. My father has settled in so well, is very happy there and always tells people he loves his new home!
The planned activities are amazing always well thought out to ensure that all the resident

are able to join in. My father is well fed and looked after. It is always a pleasure to visit him at Castle Hill.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill HouseThank you so much for the delightful review, it is incredibly helpful for our future families to be able to get the personal opinion of families like yours. Thank you so much for taking the time to leave a review we will be sure to pass your wonderful comments onto our teams.

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Review of
Castle Hill House
from Vincent R (Son of Resident) published on 19 November 2025 Submitted via Postal Card • Report

Overall Experience

Very friendly and simultaneously professional care in a very secure environment and an agreeable setting. Over several weeks of respite over the last year, I parked easily too. Many thanks, one and all.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill HouseThank you so much for your review - we really value feedback from all our residents, a lot of families check these independent reviews for a variety of potential residents so having one from a regular respite family is really useful.

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Review of
Castle Hill House
from Hilary S (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Castle Hill House in Bodmin for almost a year. She is being looked after as if she is a part of a loving family there. The carers always appear cheerful and welcoming and always focus on each resident's needs. Mum always looks clean and tidy and enjoys the lovely meals.

She especially enjoys all the activities, games, and sing-alongs she takes part in, along with many residents of varying needs, under the watchful eyes of the carers, who are all clearly happy in their role and dedicated to them all. Mum is very happy there.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill HouseThank you so much for the delightful review, it is really wonderful when residents make the most of all life has to offer at Castle Hill House. Thank you so much for taking the time to leave a review we will be sure to pass your comments onto our team.

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Review of
Castle Hill House
from R E (Son-in-law of Resident) published on 13 November 2025 Submitted via Website • Report

Overall Experience

We have used Castle Hill House for respite care for both my Mum and now my Father in law.
We found the staff to be very caring and friendly. Both parents were happy with their stay and the excellent care they received. The rooms in both cases were clean, tidy and well presented with a pleasant view.
The

food is of a high standard with good variety. Nothing was too much trouble.
Thank you Castle Hill.

Reply from Lucy Ledger, Support at Castle Hill HouseThank you for such a lovely review, we are pleased both your mum and father in law were happy and well cared for on their respite stays. We are very proud of our team for the atmosphere they create in the home for our residents as well as the exceptional care they provide. We will certainly pass on your remarks to them all.

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Review of
Castle Hill House
from Patricia A (Wife of Resident) published on 4 November 2025 Submitted via Website • Report

Overall Experience

My husband moved into Castle Hill in September. The staff could not have been more welcoming. Their exceptional care and kindness to him have been wonderful. Their efforts to help us celebrate our wedding anniversary were amazing. Can not thank them enough for their care.

Reply from Lucy Ledger, Business support at Castle Hill HouseThank you for taking the time to leave such a lovely review. We are very proud of the Castle Hill House team and all the extra gestures and effort the staffing team makes for our residents and their families we believe it really sets our home apart from others. To have recognition and such kind, positive words from families is greatly appreciated - we will be sure to share with out amazing staff.

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Review of
Castle Hill House
from Paulette J (Daughter of Resident) published on 18 March 2025 Submitted via Postal Card • Report

Overall Experience

We were so lucky to find Castle Hill and mum has lived here now for nearly two years. Everyone has been so supportive in that time. The atmosphere is always welcoming and the staff are so friendly and caring. The activities are so well planned, going above and beyond for the residents to have a wonderful

time. Everything is always covered from medical matters to laundry and beyond. The food is excellent and chef's birthday cakes a great favourite. The list of praise goes on! We cannot thank you all enough.

Reply from Lucy Ledger, Support at Castle Hill HouseThank you so much for your glowing review, we are incredibly proud of the effort every department puts into giving all our residents that little extra they all deserve.

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Review of
Castle Hill House
from Jill S (Daughter of Resident) published on 19 February 2025 Submitted via Postal Card • Report

Overall Experience

My mum moved into Castle Hill House in December 2024. We were so pleased she settled so well. She is 90 and needed more nursing than I could give at home. The staff are so nice, nothing is too much trouble. Thank you Castle Hill.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill HouseThank you for taking the time to leave such a lovely review. We are really pleased that your Mum has settled in so well to Castle Hill House. It is greatly appreciated when families take the time to review and pass on such wonderful comments about our teams, we will be sure to pass this onto them.

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Review of
Castle Hill House
from S C (Son of Resident) published on 4 February 2025 Submitted via Website • Report

Overall Experience

After being discharged from hospital and unable to cope at home, dad has spent over eighteen months at Castle Hill House where he has been very well cared for. Everyone has been very supportive and always available to chat with him, establishing good relationships.
The home is in a nice setting, is

clean and welcoming with good facilities. A wide and regular range of entertainments is offered and visitors always felt welcomed.
Both the care team and management have communicated well with me as events unfold.
I am very grateful for the quality of care offered and friendly attitude of everyone at Castle Hill House.

Reply from Lucy Ledger, Business support at Castle Hill HouseThank you for such a lovely review, it means a lot of all of our teams to hear such positive words and receive recognition from our residents families. We are glad your dad settle in so well and is enjoying so many aspects to home life with us.

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Review of
Castle Hill House
from Joanne R (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card • Report

Overall Experience

Dad uses Castle Hill House for respite care and always returns home happy, full of praise for the staff and accommodation and always happy to go back. It's very reassuring for our family to know he is happy where he is.

Reply from Lucy Ledger, Business support at Castle Hill HouseThank you for such a lovely review, we will pass you wonderful comments onto our staff. We are so pleased you dad enjoys his time with us and hope to see him again.

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Review of
Castle Hill House
from Nigel E (Nephew of Resident) published on 17 December 2024 Submitted via Postal Card • Report

Overall Experience

I'm very pleased with the standards, my uncle is very happy. Staff quick to spot anything wrong. The is always clean, with no smells that you can get. All the residents have a lovely time with entertainment they provide. Everyone on the staff is very friendly and helpful. I wouldn't want my uncle to

be anywhere else. Top marks.

Reply from Lucy Ledger, Business Support at Castle Hill HouseThank you for such a wonderful review, it honestly means so much to all of us to hear families positive words and hear how appreciated all of our staff teams are. We will be sure to pass on your wonderful words to our staff.

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Review of
Castle Hill House
from Peter H (Husband of Resident) published on 6 December 2024 Submitted via Postal Card • Report

Overall Experience

My dear wife has been a resident in Castle Hill House now for almost 4 years and my satisfaction and utmost thanks to all the staff grows and grows with each day. The facilities are all of the highest order as is the food and standard of care. I am continually awed at the generous behaviour towards

myself and the fabulous regard felt towards us both. There are many organised activities with outside visitors adding to the variety. I am so pleased that my wife is a resident in this outstanding care home.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill HouseThank you so much for such a heart felt review. We are so pleased to care for your wife and we all love having you both as part of our extended family here at Castle Hill House.

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Review of
Castle Hill House
from Helen M (Daughter of Resident) published on 3 December 2024 Submitted via Website • Report

Overall Experience

As a family, we feel very fortunate that our dad is settled in such a lovely, privately owned care home. The staff are helpful, friendly, efficient and most importantly caring in their work. Walking into Castle Hill House you are always greeted with a smile and are made to feel welcome. It has a comfortable,

homely feel. Dad has a good size, light and clean room, with easy access to his bathroom and a nearby lounge. There's always an extensive range of activities on offer, the musical entertainment visits are a particular favourite for him. The food looks delicious too and visitors are always welcome, with no constraints on timings, which is beneficial as I live a distance away. Well done to everyone at Castle Hill, we appreciate your thoughtfulness and caring.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill HouseThank you for your glowing review of our home, the words of our resident's loved ones means so much to us. All of our staff departments work very hard to provide residents with outstanding provision across the board. We are very proud of all the teams and appreciate you taking the time to leave a review, we will be sure to pass your words onto the team.

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Review of
Castle Hill House
from Annie C (Daughter of Resident) published on 3 December 2024 Submitted via Website • Report

Overall Experience

Mum moved into Castle Hill House in October, after trying a two week respite stay. She has settled in very quickly.
Mum regularly comments on how kind, friendly and helpful all the staff are and this fits with my experience when I visit. I have also found the senior staff to be very helpful and professional

whenever I have had a query, and they make sure I am kept up to date.
The activities are exceptionally well organised and varied and mum has been given a lot of support to get involved.
The kitchen copes well with mum's dietary needs.

Reply from Lucy Ledger, Business Support at Castle Hill HouseThank you for such a thoughtful review, the words of our resident's loved ones means so much to us. All of our staff departments work very hard to provide residents with outstanding provision across the board. We are very proud of all the teams and appreciate you taking the time to leave a review we will be sure to pass it onto the team.

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Review of
Castle Hill House
from P B (Brother of Resident) assisted by family/friend published on 18 November 2024 Submitted via Postal Card • Report

Overall Experience

My brother and sister in law have been residents at Castle Hill House since March 2021. I live 250 miles away so am not able to make regular visits, but when I do I am welcomed and the atmosphere is good. I am kept informed by staff and have regular zoom calls with my relatives. Staff are kind and helpful

and seem to have a very good rapport with my relatives.

Reply from Lucy Ledger-Wielkopolska, Business supoort at Castle Hill HouseThank you so much for taking the time to leave such a lovely review for our team. We are so happy to be able to give families who live further afield support and reassurance while caring for their loved ones.

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Review of
Castle Hill House
from Graham B (Son of Resident) published on 12 November 2024 Submitted via Postal Card • Report

Overall Experience

My mum enjoyed her stay and found that all the staff at Castle Hill House were friendly and very helpful. She is looking forward to staying again.

Reply from Lucy Ledger-Wielkopolska, Business support at Castle Hill HouseThank you for taking the time to leave us a review, we will pass your lovely comments onto the staffing teams. We are all looking to seeing your mum again too.

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Review of
Castle Hill House
from C S (Son of Resident) published on 7 November 2024 Submitted via Postal Card • Report

Overall Experience

The home looked after my mother beautifully for almost three years. The staff were lovely. We were very fortunate to find this home. Recommend strongly.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill HouseThank you so much for your lovely review. It means so much to us when family members express how pleased the are with the care provision received.

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Review of
Castle Hill House
from Jayne W (Daughter of Resident) published on 5 November 2024 Submitted via Website • Report

Overall Experience

Mum is generally very happy at Castle Hill House and any complaints from her are really just because she's having an off day rather than anything ongoing. I find the staff extremely friendly and helpful to her. The home does not seem to rely heavily on agency staff so there are always familiar people

around which must be good for residents with dementia. The surroundings at the home are pleasant and everything seems well organised, especially the amount of activities on offer which mum enjoys. I find any issues I need to raise are promptly dealt with. My only negative comment is the call system in operation which means an almost constant background noise of the call bell ringing. Also, I have only given 4 stars for cleanliness as there are sometimes cobwebs in Mum's room and bits and pieces of things she has dropped left under the bed.

Reply from Claire Cooper, Deputy Manager at Castle Hill HouseThank you for such positive feedback. It is always good to hear that people are pleased with what we are doing. We know we have a fantastic staff team and its lovely to have their efforts mentioned. We will pass on your comments. Your feedback is appreciated and has enabled positive changes to our clean teams paperwork, auditing and checks. The call bells can be notably during our busiest times of the day, as we have high demands at particular times of the day, one being the morning for the big rush to all be up and dressed ready for our very popular daily activities. Call bells are regularly monitored and often it is a case of multiple calls, sometimes overlapping and sometimes one after the other. It is important that all our residents to know they can call for help whenever they need so we do encourage use of the call bells. We will continue trying to improve response times to the call bells.

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Review of
Castle Hill House
from N S (Niece of Resident) published on 19 September 2024 Submitted via Postal Card • Report

Overall Experience

My uncle has been a resident at Castle Hill House for approximately 13 years. He is very happy at Castle Hill. He doesn't participate in any of the organised activities, but that is his choice and he is happy not to do so. He seems to enjoy his food, and when I have visited him at meal times, I have

commented on how the food looks very nice. The staff I have met seem very kind and friendly, which is very important. My only negative comment is that his walls could do with a coat of paint, but I think the home is aware.

Reply from Careen Harris, Manager at Castle Hill HouseThank you for your lovely comments and your input regarding the decor. We have agreed, with the resident, a plan for redecoration that works around their preferences.

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Review of
Castle Hill House
from J W (Daughter of Resident) published on 12 August 2024 Submitted via Postal Card • Report

Overall Experience

My mum is settled and content at Castle Hill. She is well looked after. She enjoys the activities and the company. Her room is comfortable and she has her own ensuite.
She particularly enjoys her meals.

Reply from Lucy Ledger, Admin/Accounts at Castle Hill HouseThank you for the lovely review. We are always pleased to hear how well people's loved ones have settled into Castle Hill House, we will be sure to pass on your remarks to our teams.

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