Care Homes Owned by Towans Care Ltd

My Aunt lived at The Towans for 3 years and was very happy there. She was quite difficult to deal with and they had endless patience which was incredible to see. Although she couldn't talk or type to say what she wanted, they made every effort to work out what she wanted and needed, things that probably Sherlock Holmes and Watson wouldn't be able to work out, but they always seemed to get there in the end! When she became really ill and bed bound they were so caring, she would still have her hair done and her nails painted. They treated her with such respect. Quite a few members of staff would make an effort to spend time with her and sit in bed with her watching TV etc. I cannot praise them highly enough. My Aunt has now died and the family know that she could not have been cared for more, or looked after better than by the outstandingly lovely staff at The Towans and that was a great comfort to the family. My Aunt was lucky to have gone to the Towans, it felt like home.

I would recommend the Care Home very highly and the staff are always very polite, helpful and understanding.

After a lot of research and visits to many homes, nothing matched the homeliness, attention to detail and overall kindness of the staff at the Towans. My mum had a couple of weeks of respite at the Towans, and another care home closer to where my sister lives, during the year prior to her choosing the Towans for her permanent residential care. Three months later and there are no regrets, she feels that the Towans is her home, rather than her being a resident of a care home. At 96 she is still mobile and is able to go outside into the tranquil gardens or join in with activities in the sitting room. It is the simple things that make such a difference, such as she likes her toast and marmalade before her cornflakes, the milk for which is served in a little jug so that the cornflakes don't get soggy. The staff are always friendly and went out of their way to help both mum and me during the transition period.

We are truly grateful for the compassion, professionalism, and dedication shown by all the staff.

This home is run by an excellent team and never had a problems. My husband loves going there. He thinks it's his job and the staff treat him with respect. Always helpful and smiling. The activities is a wonderful addition to the care and they have a mixture of things to do. You can either join in or not no pressure. You can always seek a member of staff who are very approachable if you want to ask anything and the general atmosphere is calming and caring.

We are extremely happy with the care and attention my mother receives at the Towans. As a result of the many varied and regular activities provided by the friendly team her physical and mental health has improved even as she is approaching her 100th birthday. I would definitely recommend Towans as a caring happy and safe environment

My father has been at The Towans for 5 years and I cannot fault the care he has received. His health has declined over the course of this year and the staff have gone above and beyond to ensure his comfort and safety. I cannot recommend The Towans highly enough, the home has a great atmosphere, it is a genuine home from home.

Not hot water in wash basin. A friend phoned with a message not passed on to me. Additional care charged £50 extra, why? As I did my own medication creamed my legs and put on and off my compression socks, only had help with showers and night visits. When in louge for activity group making food pots, chiropodist came in and did toe nail cutting and foot care not very suitable. Paid for 1 week £1450 + £50 extra.

I have no experience of the care home Castle Hill & has dealt with my brother who can be challenging very well. He is now settled and secure. The care team are very good.

Pamela has been a resident for four years now and in all that time her care has been of the highest order. Staff are as attentive and as caring as time and circumstances allow. They are always aware of her dignity and maintain it to the highest levels. There is adequate opportunity for her mentalhealth to be maintained with stimulating activities Pamela is usually upbeat and responds well to the staff members. It is to my continued thankfulnes that Pamela is lucky to be a resident of Castle Hill House Bodmin.

We chose The Towans for our mother to have 2 weeks respite after a hip replacement. The staff were very helpful and patient with her, even though she didn't want to mix with others. We agreed a plan of action to help her recovery, and with their care and help we managed to keep her safe and physically she has recovered well. Definately recommend this home 'from home' for anyone.

Overall I would say Castle Hill House is good value.

She is really settled and happy and has even started to call it " home". We cannot thank the staff and management enough for all their care and kindness over and above the call of duty.

The planned activities are amazing always well thought out to ensure that all the resident are able to join in. My father is well fed and looked after. It is always a pleasure to visit him at Castle Hill.

Very friendly and simultaneously professional care in a very secure environment and an agreeable setting. Over several weeks of respite over the last year, I parked easily too. Many thanks, one and all.

My mum has been a resident at Castle Hill House in Bodmin for almost a year. She is being looked after as if she is a part of a loving family there. The carers always appear cheerful and welcoming and always focus on each resident's needs. Mum always looks clean and tidy and enjoys the lovely meals. She especially enjoys all the activities, games, and sing-alongs she takes part in, along with many residents of varying needs, under the watchful eyes of the carers, who are all clearly happy in their role and dedicated to them all. Mum is very happy there.

Thank you Castle Hill.

My husband moved into Castle Hill in September. The staff could not have been more welcoming. Their exceptional care and kindness to him have been wonderful. Their efforts to help us celebrate our wedding anniversary were amazing. Can not thank them enough for their care.

My husband started attending the Towans care home, for day care last year. It is a beautiful home which is set in its own grounds and is close to the sea.

It is a home in the true sence of the word, having a very friendly and warm atmosphere. The staff are extremely dedicated to the residents, caring and respectful. They provide tailord care, support and encouragement to suit each residents individual needs, which I have found goes over and beyond, exceeding any expectation.

There is a wide range of exceptionally well planned activities each day, providing stimulation, interaction and much laughter. This includes singers, musicians and much more.

Meals are varied, tasty and prepared to a high standard.

The Towans provides outstanding care and support for both residents and their family's.

I have found it so reasuring to know that my husband is in such safe hands and can't thank you enough for all you do. I have no hesitation in "highly recommending" the Towans to to others.

Following cancer treatment to my husband and myself having a replacement hip surgery we came to the Towans for respite care. This was an extremely good decision. The home was so welcoming. Every member of staff was kind caring and considerate, nothing was too much trouble. The food was delicious, well cooked and presented. The general appearance cleanliness and decoration were perfect. We would have no hesitation in recommending the Towans to anyone needing respite or full time care. Thank you everyone.