Group: Towans Care Ltd
Person in charge: Vicky Franklin (Manager)
Local Authority / Social Services: Cornwall Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 43 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Mainly nursing but also residential only catered for. Ages 65+.
Single Rooms: 39
Shared Rooms: 2
Rooms with ensuite WC: 39
Weekly Charges Guide: Personal Care Single £550 – £750 (These prices are only a guideline, please contact Castle Hill House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Castle Hill House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.8 (maximum of 10) for Castle Hill House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Castle Hill House in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.9 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for Castle Hill House is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) ) ÷ 36 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.925 Points relating to the number of positive Reviews for Castle Hill House is based on 3 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750
Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8.6 Target = 0.349 , then divided by 2 = 0.175
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Castle Hill House has a Review Score of 6.8 (6.842) from 3 Reviews
Review submitted from a Postal Card by Mary P (Daughter of Resident) on Wednesday 12 April 2017. Relates to March 2017.
Very good nursing care, every need is met. Good diet, lovely room, easy to talk to staff, all very caring and helpful. Open hours which are very convenient. Lots of activities for those who can participate, doctor visits regularly. Mum had a birthday cake made for her by the chef which was lovely. We feel she is safe and in good hands.
How likely would you be to recommend Castle Hill House? Extremely Likely
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Review submitted from a Website Submission by Phillip S (Son of Resident) on Monday 10 April 2017. Relates to April 2017.
My mum has been a resident for the last 5 months following a large stroke. I am delighted we chose Castle Hill, as mum will spend her last days in a caring environment. Due to the severity of her disability, we were not able to provide care at home.
Last week she was 90 years old and the staff went above and beyond what I would have expected to help make her birthday, and our day, special.
We have met the discerning relatives of several other residents, and they are also very satisfied with the service provided
How likely would you be to recommend Castle Hill House? Extremely Likely
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Review submitted from a Postal Card by Babs T (Wife of Resident) on Tuesday 28 March 2017. Relates to March 2017.
A lovely environment to be in, lovely place with kind, caring and considerate staff.
How likely would you be to recommend Castle Hill House? Extremely Likely
Overall Standard
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
There are currently no Care Home Idol entrants who have performed at Castle Hill House