Castle Hill House

Impressed from word go, and still continues!

Just a fantastic place.

From what my husband's visitors say, my husband was very happy when they went to visit. My husband himself conveys to me he was happy to come again to stay. This makes me feel better if I know he is happy in respite when I'm away and can't visit.

My mother arrived at Castle Hill House in an extremely poor state of health. She was so weak that we were unsure how much longer she would be with us. However, after 3 weeks, receiving the care and attention that she needed, she has become so much stronger. The nurses and care workers have sorted out her pain relief and adjusted her medicines. I cannot praise them enough. My mother feels safe and happy. I would recommend Castle Hill House.

I do feel that extra staff would help reduce pressure on the home's team, given the extensive and varied needs of the residents, but cannot fault their care and commitment.

Having visited several care and nursing homes I find Castle Hill House to stand head and shoulders above the rest. The facilities, care and overall standard is excellent. On entry, you will always find a clean, fresh smelling and overall friendly environment and no sense of complacency. Any issues and the maintenance man is there and sorted. I have no issues in recommending Castle Hill House to my relatives and friends.

Overall standard of care, staff and facilities is excellent. The staff are exceptional in their care and how they are always friendly and helpful to visitors. Mother's room is excellent.

I can rely on the staff contacting me if there is ever any need to.

The carers are extremely kind to my mum; their consideration is appreciated.

My mother used Castle Hill House for respite care from time to time. She was always greeted by her name and made to feel welcome. A thorough update on her medication, state of health, dietary likes and dislikes was always made. Her room was always very clean and ready for her to move in. I was always confident she would be well looked after.

Mum has been a resident of Castle Hill House for almost 3 years. Due to the severity of mum's disabilities, we were sadly no longer able to provide care for her at home, so searching for a new home was a stressful time for the family. From the first contact, we had from Castle Hill and our follow up visit, we felt supported and felt sure that Castle Hill was the best home for mum. The home was bright, cheerful and flexible - mum was able to have her own familiar furnishings and there was no restriction on visiting - perfect!

To be honest, we have raised a few concerns during mum's stay but I feel that those concerns have now been listened to and actions have been taken to rectify these. Staff are hardworking, friendly and always have a smile to greet you. Carers are well informed of mum's care needs, compassionate and kind. The food is good and some staff go the extra mile. Great efforts are made to provide regular entertainment, activities and fun for all.

We found our mother was content when she moved in especially having some of her own possessions around her. As her health deteriorated she was unable to enjoy the full activities provided her interest and ability to join in declined. The care and attention given in the latter months by the staff was excellent.

My late wife died at the home 3 weeks after being admitted. During that time, I was impressed by the devotion and care she received from all the staff. I couldn't have wished for better.

My dad has only been in here for two weeks but we have found all the staff very helpful and kind for anything we have asked for etc. Everything always looks to be very clean and tidy.

The care my wife gets is very good. The home is very clean and the staff and management are excellent. Can't complain about anything.

Very impressed with all aspects of Castle Hill House - spotlessly clean and bedroom very comfortable, staff very kind and caring. Would highly recommend a stay to anyone who needed it.

What a lovely care home. Nothing is no trouble to help my husband. Everywhere is immaculate, I've no faults at all. All carer's are brilliant and lovely. 10/10 and brilliant, keep up the good work.

My father has been to Castle Hill House for respite on two occasions. He has been treated with both the greatest of care and dignity and has enjoyed his stay. There have been many activities that he has been encouraged to participate in meaning that he is adequately stimulated. Today my father has been accepted for permanent care and myself and the family are so pleased - it means that he can be looked after in a place that he likes and we are happy with x

Following a very bad motorbike accident, my son is a resident. Once you enter through their very good security system you are made to feel very much at home by all the very dedicated staff. Although everyone is always very busy the home is always peaceful and everywhere you go is always spotlessly clean. All the residents care is to the highest standard.

The staff are very caring and always inform me if they have any concerns.

My brother was a resident at the home for approximately 1 month for end of life care. Although he was a very difficult person to deal with because of his illness, the care and compassion shown by all staff at the nursing home was excellent. If I was in a circumstance and had to choose I would highly recommend this home.