Care Homes Owned by A S H A Healthcare

Brilliant staffing and environment. My dad as improved since been here. Best decision for dad to come here. Food choice is brilliant. Made my dad a birthday cake. Go up and beyond for all. Clean environment

My husband was transferred to Forest Manor from hospital. When I visited I was horrified by the the austerity of the wing he was placed in. With the exception of one particular Nursing Assistant I got the distinct impression that the carers were just doing a job and and had little compassion for the residents. My husband lost weight, an indication that he was not receiving adequate help with eating. He received little or no stimulation and the encased television in his room did not work. I even found him lying on the floor crying. E mails and telephone calls were not answered.

All the staff are so friendly to me & so caring towards my mum and her needs. Knowing she is cared for and safe is all I want, and we have that with Forest Care Home. Also, knowing that over Christmas there was so many activities was so warming. My mum had only been in care at this home for the past month, just wanted to say to you all and for looking after my mum & treating her with love & care.

Meetings taking place about my mum and that was not made aware of despite me having POA for her health and welfare. I would not put a relative in this home.

Some of the younger staff members are on their mobiles a lot, there is no need for that all the time, they should be interative more with the residents.

Thankyou.

My husband has been in Ashfield Nursing Home now 17 months we have seen many changes some good some bad , now this past few months things have vastly improved he is well looked after always clean and always smiling and very well fed got a lovely decorated room and the staff are lovely. Activities most days always keeping them busy .

My husband has been at Ashfield N/H for the last 6 months and whilst here has received excellent care in every way. He appears to be very happy here even if he cannot express this verbally. As a family we are extremely happy with his care and are always included in all aspects of his care. We are assured that he is in a very well-run care home.

My mum has been in residence at Ashfield Nursing Home for a number of years now. During this time, I have experienced nothing but positiveness from all the staff with regards to caring for my mum. Always kind, thoughtful, loving and nothing is too much trouble. I cannot praise them enough.

I cannot fault the care my husband is having in the care home. They are so good looking after him and I can rest and have peace of mind he is getting the care he deserves. Can't thank the staff for the work they are doing. In my eyes, they are all angels

In the beginning (which is probably due to lots of issues with my Mum's wellbeing and best interests). I was very sceptical about the Home, however, this worry/concern has long since gone, I can't fault any of the care and nursing teams, they go way beyond their call of duty daily, and keep me informed, if I ever have a worry they explain, or if they are unsure they will contact the GP nothing is ever too much trouble for all staff, the receptionist, greets us daily with a smile and a warm welcome. I appreciate all they do for mum, I always say they are the most thoughtful people but sadly at times they are the most thought least of by many. I feel bad but due to the residents that live within the care home it's a battle to keep on top of cleaning, but my mum's room is always clean, and the cleaners are always around, anytime I have had an issue they have seen to it immediately. The rooms are dated but clean. I have never eaten there but it looks good, it's hard to cater for all tastes.

Not all of the rooms have ensuite which would be better.

At first, when we learned that my mother was going into a care home, we were a little worried, having heard experiences from other relatives at different care homes. However, our fears were unnecessary. Since being there at Forest Manor Nursing Home, my mum has received outstanding care from the first-class staff, and she is now slowly recovering. The management is always very pleasant and helpful.

When I was with my dad as they called us in it was while the pandemic was on. There is a nurse who was treating me badly. I’m sat by my dad as he was dying, she came bursting through the door barking 'apron on now', even though she could see I had one on which was disgusting behaviour from her. Then on the day my dad died, just about to take his last breath this lady (who was a nurse there at the time) and the manager came through the door because we’d wipe my father's lips. They both came in barking 'you can’t do that, you are stopping us from doing our job'. It was one of those pink lollipop things with water on. How dare they do that as my dad is about to take his last breath. This care home has staff and management who have absolutely no decorum and disgusting behaviour.

Excellent, every staff member I've encountered has been friendly and helpful, and my grandma has nothing but praise for everyone. She has been well cared for - we both appreciate it so much.

During the most saddest time of my life, when my mum passed away as a resident, the staff (every single one of them) were so caring and compassionate. My mum was taken care of by wonderful, caring staff and went out of their way to help me, also during this time. I cannot thank them enough. Forest Manor is a diamond in care homes. Thank you.

When we moved Mum into Ashfield Nursing Home two years ago, the home was under 'special measures', and we as a family were very unsure whether Mum would settle. The manager reassured us and informed us of the changes she was making. We needn't have worried because from day one, the care Mum has received has been excellent in all departments. All the staff are wonderful and Mum's care is exceptional. I have no doubt whatsoever that the manager has turned Ashfield into the best Nursing Home in the area. It deserves an 'Outstanding' review in their next CQC Inspection.

Despite covid restrictions, I have found there is always a member of staff on the phone to answer my queries. It has been a difficult time for us all. Thank you to the manager and your lovely staff for keeping mum safe at this difficult time. Looking forward to seeing mum and you all as restrictions are lifting and hopefully get back to a more easier and normal time for everyone. Thank you all.

My husband was admitted to Forest Manor Nursing Home with advanced Parkinsons. His care has been excellent. All the staff treat him with extreme care and dignity in a friendly professional manner, always making sure his needs are met.

My mum has been in Forest Manor for about 17-months and is very settled. The staff are amazing and very caring. The manager is absolutely great and brilliant with residents and staff. Can't fault the place.