The Elms Residential Care Home

147 Barry Road, East Dulwich, London SE22 0JR
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9.6 15 Reviews
  • The Elms Residential Care Home, London
The Elms Residential Care Home in East Dulwich provides a welcoming home for people who need care and support.

Trained, friendly staff give people personalised care in a supportive environment.

Residents can take part in a variety of activities and have their personal interests and hobbies taken into account.

Delicious, nutritious food is served and the care home can cater to specific dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1615
  • Self-Funded Residential Dementia Care: from £1615
  • RESPITE Self-Funded Residential Care: from £1615
  • RESPITE Self-Funded Residential Dementia Care: from £1615

Please contact our Business Support Team directly.

These prices are only a guideline, please contact The Elms Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Maudhoo Mohamed (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (10)

Visiting

  • The home has protected meal times, therefore they do ask if you can avoid visiting between 8:30am to 9am, 12:30pm to 1:30pm and 5pm to 6pm. Thank you.

Parking

  • Free parking in surrounding roads.

The Elms Residential Care Home Reviews (15)

9.6

The Elms Residential Care Home has a Review Score of 9.6 (9.557) out of 10, based on 15 reviews in the last 2 years.
Over all time The Elms Residential Care Home has 15 reviews.

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Review from S C (Friend of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting my friend at the Elms monthly for approximately 6 years and throughout this time have been extremely impressed with the caring, fun and friendly staff. My friend is especially positive about the delicious food which is served and feels safe and well cared for.
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Review from Sarah P (Friend of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my friend who lives at The Elms every week for the last two years. In that time he has received excellent care provided by a consistent staff team. The residents are cared for by familiar friendly faces, who take the time to understand their preferences. The staff take my friend's wellbeing
seriously. My friend is very happy with the care he receives. And there is no pressure to join any faith-based activities. It smells fine too.
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Review from J D (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff greet & welcome with a smile, they can/did direct me to find my mother. I was told how she's doing and was informed of a couple of adjustments needed to ensure the space in her room does not create trip hazards. Staff are understanding that its taking time for her to settle in (has been resident
for 5 months now).
Reply from Georgia Raymond, Business Support Manager at The Elms Residential Care Home

Thank you for your thoughtful feedback. We're glad to hear that you felt welcomed by our team and that we could assist you in finding your mother and updating you on her well-being. It's important to us that both residents and their families feel informed and supported, and we're committed to maintaining a safe and comfortable environment. We truly appreciate your understanding and patience as your mother continues to settle in.

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Review from B A (Friend of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I visit The Elms I am struck by how many staff are around and how well they interact with the residents. They are patient, kind and accommodating taking account of each individual's needs rather than following a regimented routine. I also really appreciate staff's friendliness to visitors.
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Review from K G (Regular Volunteer) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We make regular visits to The Elms with a group of students to spend time with residents in their communal space; chatting, delivering a quiz, music etc. The staff at The Elms are always welcoming and helpful. The residents, we visit, are engaged and often tell us how well they are cared for at The
Elms.
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Review from G E (Son of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my mother who suffers from dementia and is bed-ridden. The care staff are very committed and caring. They go beyond to care for her and are always helpful and supportive.
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Review from Ann L (Regular Volunteer) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visiting The Elms for some years to lead the Wednesday afternoon Christian service. The transition to becoming part of Mission Care has been interesting to observe. I would commend all involved, both staff and residents for navigating that challenging process of integrating on influx of new residents
successfully. From a weekly observation, The Elms is a settled community with a much wider programme of activities than before. Even though our Wednesday service suffers from such competition, it is great to see such activities! Several of the staff go out of their way to plan specific events, knowing the capabilities of the residents. The staff are also welcoming to me and my dogs!
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Review from Anthony K (Friend of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found all members of the team at The Elms Residential Care Home to be caring, friendly and supportive. The Elms always feels a cheerful place to visit and there is always a good programme of events and activities for residents.
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Review from Philippa S (Daughter of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Elms are tireless with the standard of care that is given, all the staff are exceptional, motivated, kind and a joy to be around, the home feels so homely and a super place to be, everyone is brought together and nothing is too difficult. I am allowed to pop in as and when I can, they could not
be more perfect.
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Review from Annika M (Sister of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff we have met have been kind and helpful, it is so reassuring to know that my brother is being cared for in an environment where he feels comfortable and at home and that he is in good hands we have had no negative experiences at The Elms.
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Review from Seth S (Grandson of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional care home! Staff are compassionate, facilities are impeccable, and residents are treated like family. Highly recommend this place! I can't express enough gratitude for the exceptional care they provide. From the moment we walked in, the warm and welcoming atmosphere put us at ease. The staff's
dedication is truly commendable; they treat residents with dignity, respect, and genuine compassion.
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Review from Roan S (Grandson of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff, most caring and lovely people. The hospitality was amazing.
The food quality is good and it tastes nice.
Nice and clean environment with it being made homely.
The staff are always greeting at the door with smiles.
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Review from A S (Daughter of Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well cared for and seems content, she is given a mixture of homecooked and processed prepared food. The staff seem to be caring and in good humour.
Reply from Georgia Raymond, Business Support Manager at The Elms Residential Care Home

Thank you for your review. Mission Care provides freshly prepared homemade meals daily. Our Catering Manager has also clarified that any residents on a puree diet are equally served the same freshly prepared meals. We hope this gives reassurance that all our meals are fresh and not processed.

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Review from R S (Friend of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Elms underwent a transition in 2023 when it was taken over by Mission Care. Prior to that one manager had to go and a new one left very suddenly. Also a new care group entered from another care home. Things seem to have settled and residents seem settled and well cared for. I am a former trustee
and local priest and now visit a church member with advanced dementia. He is on end-of-life care and is cared for excellently.
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Review from H N (Daughter of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at the Elms are extremely caring and kind. They know my mother well and go to great lengths to support her effectively. Her room is comfortable, the food is excellent and she enjoys all the activities offered. Visitors are always welcomed and as a family we have great peace of mind knowing
that our mother is so settled.
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Current Review Score: 9.6 (9.557)

Overview of Review Score

The Review Score of 9.6 (9.557) out of 10 for The Elms Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.557 for The Elms Residential Care Home is calculated as follows: ( (109 Excellents x 5) + (53 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 174 Ratings = 4.557
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Elms Residential Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 24 hours ago

3 Residential

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Awards / Recognitions (0)

Meet the Team (1)

Mohamed

Mohamed Maudhoo

Job Title: Home Manager Joined: 2007

Mohamed has been with Mission Care since 2007, holding various roles over the years and gaining a deep understanding of the organisation’s ethos and values. He now serves as the Home Manager at our newly acquired site, The Elms Residential Care Home in East Dulwich.
Mohamed brings strong leadership to the team at The Elms, with a shared focus on continuing to support residents through personalised, responsive care. While we recognise the challenges ahead, we remain a positive and committed team.

Frequently Asked Questions about The Elms Residential Care Home

What types of Care is The Elms Residential Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Elms Residential Care Home have?

There are 25 Single Rooms.

What are the Facilities & Services at The Elms Residential Care Home?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Elms Residential Care Home to the centre of London?

4.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Elms Residential Care Home to verify any information. View our terms and conditions. The Elms Residential Care Home has an Enhanced Service - more info.