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- The Elms Residential Care Home







The Elms Residential Care Home in East Dulwich provides a welcoming home for people who need care and support.
Trained, friendly staff give people personalised care in a supportive environment.
Residents can take part in a variety of activities and have their personal interests and hobbies taken into account.
Delicious, nutritious food is served and the care home can cater to specific dietary requirements.
Care Provided by The Elms Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 25 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact our Business Support Team directly.
The price(s) shown are provided by the care home. Contact The Elms Residential Care Home for full pricing details and T&Cs.
Contact The Elms Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Mission Care
- Voluntary / Not for Profit Owned
Person in charge
- Renold Manuel(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2010
- Number of floors: 2
Room Information
- Single Rooms (25)
- Single Rooms with ensuite Wet Room (10)
Visiting
- The home has protected meal times, therefore they do ask if you can avoid visiting between 8:30am to 9am, 12:30pm to 1:30pm and 5pm to 6pm. Thank you.
Parking
- Free parking in surrounding roads.
The Elms Residential Care Home Reviews (16)
The Elms Residential Care Home has a Review Score of 9.2 (9.150) out of 10, based on 7 reviews in the last 2 years.
Over all time The Elms Residential Care Home has 16 reviews.
This care home proved to be a safe haven after a traumatic emergency admission to hospital with pneumonia. Six weeks bed bound left me doubly incontinent, very weak and no longer able to walk. A convalescent rehabilitation spell at The Elms was a godsend and the truly caring supportive staff have quelled my anxiety and enabled me to face returning to my own home in a fresh positive frame of mind, 'healed' body and spirit. Contact with full time residents has also been revelation on how we humans were meant to all help one another.
I have been visiting my friend at the Elms monthly for approximately 6 years and throughout this time have been extremely impressed with the caring, fun and friendly staff. My friend is especially positive about the delicious food which is served and feels safe and well cared for.
I have visited my friend who lives at The Elms every week for the last two years. In that time he has received excellent care provided by a consistent staff team. The residents are cared for by familiar friendly faces, who take the time to understand their preferences. The staff take my friend's wellbeing seriously. My friend is very happy with the care he receives. And there is no pressure to join any faith-based activities. It smells fine too.
Staff greet & welcome with a smile, they can/did direct me to find my mother. I was told how she's doing and was informed of a couple of adjustments needed to ensure the space in her room does not create trip hazards. Staff are understanding that its taking time for her to settle in (has been resident for 5 months now).
Thank you for your thoughtful feedback. We're glad to hear that you felt welcomed by our team and that we could assist you in finding your mother and updating you on her well-being. It's important to us that both residents and their families feel informed and supported, and we're committed to...
When I visit The Elms I am struck by how many staff are around and how well they interact with the residents. They are patient, kind and accommodating taking account of each individual's needs rather than following a regimented routine. I also really appreciate staff's friendliness to visitors.
We make regular visits to The Elms with a group of students to spend time with residents in their communal space; chatting, delivering a quiz, music etc. The staff at The Elms are always welcoming and helpful. The residents, we visit, are engaged and often tell us how well they are cared for at The Elms.
Excellent care for my mother who suffers from dementia and is bed-ridden. The care staff are very committed and caring. They go beyond to care for her and are always helpful and supportive.
I have visiting The Elms for some years to lead the Wednesday afternoon Christian service. The transition to becoming part of Mission Care has been interesting to observe. I would commend all involved, both staff and residents for navigating that challenging process of integrating on influx of new residents successfully. From a weekly observation, The Elms is a settled community with a much wider programme of activities than before. Even though our Wednesday service suffers from such competition, it is great to see such activities! Several of the staff go out of their way to plan specific events, knowing the capabilities of the residents. The staff are also welcoming to me and my dogs!
I have always found all members of the team at The Elms Residential Care Home to be caring, friendly and supportive. The Elms always feels a cheerful place to visit and there is always a good programme of events and activities for residents.
The Elms are tireless with the standard of care that is given, all the staff are exceptional, motivated, kind and a joy to be around, the home feels so homely and a super place to be, everyone is brought together and nothing is too difficult. I am allowed to pop in as and when I can, they could not be more perfect.
All the staff we have met have been kind and helpful, it is so reassuring to know that my brother is being cared for in an environment where he feels comfortable and at home and that he is in good hands we have had no negative experiences at The Elms.
Exceptional care home! Staff are compassionate, facilities are impeccable, and residents are treated like family. Highly recommend this place! I can't express enough gratitude for the exceptional care they provide. From the moment we walked in, the warm and welcoming atmosphere put us at ease. The staff's dedication is truly commendable; they treat residents with dignity, respect, and genuine compassion.
The food quality is good and it tastes nice.
Nice and clean environment with it being made homely.
The staff are always greeting at the door with smiles.
My mother is well cared for and seems content, she is given a mixture of homecooked and processed prepared food. The staff seem to be caring and in good humour.
Thank you for your review. Mission Care provides freshly prepared homemade meals daily. Our Catering Manager has also clarified that any residents on a puree diet are equally served the same freshly prepared meals. We hope this gives reassurance that all our meals are fresh and not processed.
The Elms underwent a transition in 2023 when it was taken over by Mission Care. Prior to that one manager had to go and a new one left very suddenly. Also a new care group entered from another care home. Things seem to have settled and residents seem settled and well cared for. I am a former trustee and local priest and now visit a church member with advanced dementia. He is on end-of-life care and is cared for excellently.
The staff at the Elms are extremely caring and kind. They know my mother well and go to great lengths to support her effectively. Her room is comfortable, the food is excellent and she enjoys all the activities offered. Visitors are always welcomed and as a family we have great peace of mind knowing that our mother is so settled.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Elms Residential Care Home.
There are no upcoming events for The Elms Residential Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Elms Residential Care Home.
Accreditations
There are no accreditations posted yet for The Elms Residential Care Home.
Meet the Team (1)

Feba joined Mission Care in March 2022 and has since worked in a variety of clinical roles across our homes. Her extensive clinical knowledge, compassionate approach, and dedication to providing outstanding care have made a lasting impact on both residents and colleagues. In recognition of her commitment and leadership, she was recently promoted to Home Manager at The Elms.
Frequently Asked Questions about The Elms Residential Care Home
What types of Care is The Elms Residential Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Elms Residential Care Home have?
There are 25 Single Rooms.
What are the Facilities & Services at The Elms Residential Care Home?
Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Elms Residential Care Home to the centre of London?
4.9 mile(s) as the crow flies, distance by road may be significantly further.
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