





The Swallows care home is situated in Catford, London
Trained staff encourage people to be as independent as possible whilst following their individual care and support plans.
Health care support is made available to people when their needs changed. They have plans in place so prompt actions are taken to respond to an emergency.
Staff and residents develop mutually respectful relationships.
Staff understand residents' needs and are kind and caring towards them.
Residents have their nutritional needs met by the care home.
Care Provided by The Swallows
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 33 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Gardens
- Television point in own room
Funding & Fees
Contact The Swallows to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Swallows Care Home Ltd
- Private Owned
Person in charge
- Sharon South-Gould(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (33)
- Single Rooms with ensuite Wet Room (21)
The Swallows Reviews (25)
The Swallows has a Review Score of 9.4 (9.403) out of 10, based on 8 reviews in the last 2 years.
Over all time The Swallows has 25 reviews.
I would like to thank Swallows Care Home. My mother in law was very unwell with an infection whilst my wife and I were abroad. The management and staff were amazing at keeping us up to date on her condition. They even sent photos of her to reassure us she was improving. It was a very worrying time for us and they made it so much easier, with the regular updates.
Thank you for your kind words - it was a pleasure to allay your fears with regard to your mother-in-law's health whilst you were abroad. We are also very appreciative of your continued support and positive affirmation of the good work the staff do.
My mother has been in Swallows Care Home for 14 months. Her care has been excellent, I can visit at any time within time wise reasoning. She is the happiest I have seen her in the last 8 years. The management and the carers are helpful and informative. My mother has alzheimers and dementia she is so more relaxed and calm in the environment that she is in now than being at home on her own its a relief to her and me. Also I do not have to make appointments to visit I literally ring the bell and go in to see her which makes me feel confident that nothing is false in the home.
My mum has been a resident of The Swallows for four years. Mum has always been looked after by caring and compassionate staff. As my mum's needs have changed the staff have transitioned us well during this difficult process. Three full meals are provided each day and there are no shortage of snacks if required. Activities are planned daily and there are always celebrations which family members can also attend.
Thank you for your kind review and it is always a pleasure to communicate with you should there ever be any concerns about mum. We are pleased that you continue to be happy with the care given and as you know mum is well loved by the care staff who always strive to meet her care needs to give her the best quality of life. We thank you for the support you give the home which is much appreciated.
Going through such a tough process, the staff at The Swallows have been so kind and welcoming to my mum and me. Company and people of acceptance are crucial to make my mum not feel judged but comfortable. Mum suffers with PTSD and depression so this is a good distraction.
We are happy that we can make your mum feel comfortable and secure in her new home and with our support we will endeavour to ensure that she continues to go from strength to strength in rebuilding her confidence and autonomy. She is a lovely lady.
Very polite, great service, would recommend
Thank you for your kind words and we look forward to welcoming mum back here for further Respite stays.
The staff are extremely patient with the residents who are sometimes very difficult to deal with.
My wife entered The Swallows after being asked to leave a previous so-called care home after 6 months as being diagnosed with E.M.I since. I was desperate to find her a new home. I was lucky enough to be recommended to The Swallows. She has been at the home since August 2024 and seems much happier and I am more than pleased with the care she is receiving. She had 2 bad falls in the previous home but I am pleased to say she seems much safer at The Swallows which is a great deal off of my mind.
Thank you for your review. We are so pleased that you are happy with the care that your wife is receiving. It is always an unsettling and worrying time when placing a loved one in a new home. However, as you testify, she has settled in well and we are aware how this affords peace of mind to partners and NOK.
It is a pleasure to witness how caring the staff are towards clients. It seems nothing is too much trouble.
Thank you for your kind words and it means a lot to all the staff that their hard work and dedication is recognised.
Quality care home. Kind and considerate. Couldn't ask for a better place for my mum. The carers are amazing. Very hardworking owner too.
Thank you for your lovely words and I will make sure the staff are aware that their hard work is appreciated.
My mother moved into The Swallows at the end of 2023. I have been delighted with the care she has received. The transition from sheltered housing was very tricky but the incredible staff were so supportive and reassuring and Mum has now settled well. The Swallows feels more like a home than an institution.
Thank you for your lovely review and we like to feel that we have created a warm and homely atmosphere at The Swallows and that we very much encourage person-centred care. We can see how mum is much more settled here now which we can appreciate is a comfort for you and your family.
I am happy with the communication with the care home all staff that have assisted me when I visited were very caring polite and helpful. Phone calls are answered politely and any request I made was completed. The resident I visit is always dressed well, clean and happy and to see her happy makes me feel happy and contented.
Thank you for your kind comments and we are pleased that you are happy with the service we provide. We do our best to ensure our residents are treated with dignity and respect and aim to make this feel like their home from home.
My dad was a resident for over 2 years and he was treated with dignity and respect. The staff encouraged Dad to do things, taking into account his feelings on any particular day.
Visitors are made to feel very welcome.
The staff are amazing, so kind, polite and patient.
Thank you so much for your lovely comments. It was a pleasure to have your dad with us for the last few years of his life and we hope we were able to make them happy ones. He had a good sense of humour and would often have us in stitches especially when he gets his cup of tea and biscuits! Thank...
The care home my aunt is in, I cannot fault it. She is looked after very well and all the staff are very polite. You are always welcomed with a smile, they are such lovely people. We are given private rooms for our visits, we are always offered refreshments and staff are always around to help if needed, you don’t have to go far out of the room to find a member of staff and I’ve spoken to other residents in there and all the ones I’ve spoken to seem very happy.
Thank you, Sharon, for your lovely review. We all work very hard to ensure the home is run efficiently. Our staff strive to ensure our residents receive person-centred care at all times. Your kind comments will be passed on to all staff as this validates all their hard work.
I visit The Swallows to see my friend. The staff are very knowledgeable, caring and understanding of my friend's needs and habits. They encourage her to be herself and to interact with the other residents. The home is very well run and have been extremely accommodating when I’ve rang to ask a question about visiting.
Thank you Cynthia for your lovely review. We all work very hard to ensure the home is run efficiently. I will certainly pass on your kind comments to all the staff, as this validates their hard work.
I guess as with most people having a relative move to a home is going to be traumatic for all involved, even if it is in the best interests of that person. I feel very lucky to have come across The Swallows and from the moment of the first contact call to them I felt at ease, the lady on the phone was very friendly and very understanding of my uncle's situation and it seemed like an ideal home for him to go to. Although he has only been there a short time he has quickly settled down to the routines and upon visiting him for the first time, it's clear he seems settled in himself and admits to 'not having to lift a finger to do anything' which he clearly likes! The care staff made us feel so very welcome and could not do enough for us and this was very reassuring. They have taken a keen interest in his likes and dislikes and his hobbies. I only have positive comments about The Swallows and all the staff and thank them for being such caring people.
Thank you for your review. It is pleasing that we were able to make what can be a stressful process a little easier for you and your uncle. Our staff always try to make the residents' lives as comfortable as possible and gain as much knowledge about their likes and dislikes so that we can ensure...
I use The Swallows for respite care for my mother. The staff are very knowledgeable, caring and understanding of my mum’s needs and habits. They encourage her to be herself and to interact with the other residents. The home is very well run and have been extremely accommodating when I’ve rang to ask for care at short notice. They’ve been an invaluable resource for care for me for the occasions that I’ve needed additional care. I can relax when she’s in their care. A very reasonable price for quality care and I thoroughly recommend them.
Thank you for your lovely review Steve - I will pass your kind words on to the staff who will appreciate the acknowledgement of their hard work. We all try our best to ensure the home is welcoming and efficiently run.
I am so pleased with The Swallows. I am always welcomed by the staff who are very friendly and happy to talk to me about my mother-in-law. Since she has been at The Swallows, she has been looked after so well and she looks so much better than when she went in. I can honestly say I have nothing negative to say about The Swallows.
Thank you, Lesley, for your kind words. It is a pleasure for us to look after your mother and we are so pleased that you are happy with Mum's progress. We always strive to create a happy, welcoming and safe environment for our residents in which they will thrive. Kind regards, Tracey Davey - Administrator.
Mum is, of course, mostly in her own world but it is gratifying that she is not distressed. She is calm, her mood is good and she seems to understand that she is being helped. I find the staff caring, helpful and always in good spirits, despite the many challenges they face daily, especially in the last two years. Mum has really good relationships with the staff and other residents and likes participating in activities.
Thank you for your kind words. Your mother is a wonderful character and it is a pleasure to look after her - she is always smiling and especially loves to have a little dance when the occasion arises. She puts some of us younger ones to shame!
My mother, a very independent lady, spent the last year of her life at the Swallows. When she was at her most vulnerable, the care, comfort and love she received from all of the staff at the Swallows was exceptional. I, and my family, are deeply grateful to the wonderful staff and remain in admiration of the way they have coped, and continue to cope, with the pandemic issues in a professional and safe way. Special thanks again to all the staff. Your work is so important to us all.
Thank you so much for your heartfelt review of the care given to your mother. It is a pleasure to care for our residents when they are at their most vulnerable, whether due to illness or old age and I know the staff always try their best to alleviate any anxiousness or confusion that our residents...
My uncle arrived at The Swallows a few weeks ago. I have to say that the staff have been amazing. They are very welcoming and kind. My daughter and I felt the warmth of the place as soon as we entered. The staff work so hard but always offer us a cup of tea and a biscuit and will do anything they can to make my uncle feel comfortable.
Thank you so much for your kind words. We make every effort to give a warm welcome and to continue to show our residents kindness and respect throughout their stay.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 April 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for The Swallows.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Swallows.
Accreditations
There are no accreditations posted yet for The Swallows.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about The Swallows
What types of Care is The Swallows registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Swallows have?
There are 33 Single Rooms.
What are the Facilities & Services at The Swallows?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Gardens, Television point in own room are some of the Facilities & Services.
How far is The Swallows to the centre of London?
7.6 mile(s) as the crow flies, distance by road may be significantly further.
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