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The Swallows

318 Brownhill Road, Catford, London SE6 1AX
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The Swallows, London
The Swallows, London
The Swallows, London

The Swallows care home is situated in Catford, London

Trained staff encourage people to be as independent as possible whilst following their individual care and support plans.

Health care support is made available to people when their needs changed. They have plans in place so prompt actions are taken to respond to an emergency.

Staff and residents develop mutually respectful relationships.

Staff understand residents' needs and are kind and caring towards them.

Residents have their nutritional needs met by the care home.

Care Provided by The Swallows

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Television point in own room

Funding & Fees

Contact The Swallows to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Swallows Care Home Ltd
  • Private Owned

Person in charge

  • Sharon South-Gould(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (33)
  • Single Rooms with ensuite Wet Room (21)

The Swallows Reviews (25)

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9.4

The Swallows has a Review Score of 9.4 (9.403) out of 10, based on 8 reviews in the last 2 years. Over all time The Swallows has 25 reviews.

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Review from Jan M (Daughter of Resident) published on 1 June 2021 Submitted via Postal Card
Overall Experience

My mum is a resident in The Swallows care home. She is well cared for. The staff are exceptional, always kind and caring. I am truly grateful to them.

Reply from Tracey Davey, Administrator at The Swallows

Thank you for your review - I will pass your kind words onto the staff, as they do go above and beyond to ensure the residents are well cared for.

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Review from Mark H (Son of Resident) published on 25 May 2021 Submitted via Website
Overall Experience

My mum has been a resident for over 5-years in The Swallows, and she really likes the staff and the things laid on for the residents to enjoy. The visiting has just restarted at the home under Covid conditions, and they take great pride in keeping the residents safe.

Reply from Tracey Davey, Administrator at The Swallows

Thank you for your review, and we are so pleased to read that your mum is happy here at The Swallows. It has been wonderful to open up the home again for the relatives to see their loved ones, even under the strict Covid restrictions. We thank you for your ongoing support for the staff in what has been a very difficult year.

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Review from Deborah H (Daughter of Resident) published on 25 May 2021 Submitted via Website
Overall Experience
My mum become a resident of The Swallows Care Home at the end of November 2020.
I cannot fault the care that my mum receives from The Swallows, the staff have so much empathy towards my mum and genuinely care and understand her needs as she has Alzheimer's.
My mum is a tough nut to crack but she is finally settling and enjoying living at The Swallows. Mum is eating and has put on a little weight, which to us as a family welcome the new look for Mum. Every Tuesday the residents have a pamper day, hair done and nails polished.
The staff put on a lot of activities for the residents to take part in if they want to. My mum seems to like joining in with them all. Her favourite is the pamper session and the music and dancing afternoons.
Mum's bedroom is spotlessly clean, and homely, so is the whole of The Swallows
All bright and welcoming.
The weekly menus look really nice.

I can't thank the staff enough for taking care of and loving my mum like they do.

Reply from Tracey Davey, Administrator at The Swallows

Thank you so much for this heartfelt review - we do try to keep the residents occupied and both our activities organiser and 'pampering' lady love ensuring the residents are mentally stimulated, entertained and treated to a little beautifying! We are glad that your mum is happy and thriving here.

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Review from Dwayne C (Brother of Resident) published on 24 May 2021 Submitted via Website
Overall Experience
It was a very difficult decision to entrust my sister’s care to non-family members. We visited a large number of potential care homes and found a huge variety of facilities and staff members.
When we came across The Swallows Care Home we absolutely knew we had found exactly what we were looking for. The accommodation, activities, facilities and general ambience were first-class but it was the staff members who stood out like a beacon on a very dark day.

My sister has been resident at The Swallows Care Home for 15 months during probably the toughest time in care home history due to the Coronavirus pandemic. The amazing team of staff at every level have strived for the last year to do everything possible and more to protect and care for our loved ones. The activities have been a tremendous boost. In short, The Swallows Care Home is in my opinion much more than we could have hoped for. In the words of the song “simply the best”.

Reply from Tracey Davey, Administrator at The Swallows

Thank you very much for your kind words. It does give all our staff a tremendous boost to receive positive affirmation of their efforts.

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Review from Tracy C (Niece of Resident) published on 19 April 2021 Submitted via Postal Card
Overall Experience

I have always found the carers in this home to be very understanding of my aunt's dementia needs. We are kept informed of her health and wellbeing. They take care of all my aunt's personal needs. The home is clean and bright. All the staff have a good report with my aunt, and she responds well to them. The admin team are also very responsive.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 April 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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