The Swallows care home is situated in Catford, London
Trained staff encourage people to be as independent as possible whilst following their individual care and support plans.
Health care support is made available to people when their needs changed. They have plans in place so prompt actions are taken to respond to an emergency.
Staff and residents develop mutually respectful relationships.
Staff understand residents' needs and are kind and caring towards them.
Residents have their nutritional needs met by the care home.
The Swallows has a Review Score of 9.7 (9.734) out of 10, based on 11 reviews in the last 2 years. Over all time The Swallows has 24 reviews.
Overall Experience
20
4
0
0
0
Date Published
24
5
7
11
13
Reviewer Connection to The Swallows
8
5
3
2
1
1
1
1
1
1
Overall Experience
20
4
0
0
0
Date Published
24
5
7
11
13
Review from Mark H (Son of Resident) published on 25 May 2021
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mum has been a resident for over 5-years in The Swallows, and she really likes the staff and the things laid on for the residents to enjoy. The visiting has just restarted at the home under Covid conditions, and they take great pride in keeping the residents safe.
Reply from Tracey Davey, Administrator at The Swallows
Thank you for your review, and we are so pleased to read that your mum is happy here at The Swallows. It has been wonderful to open up the home again for the relatives to see their loved ones, even under the strict Covid restrictions. We thank you for your ongoing support for the staff in what has been a very difficult year.
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Review from Deborah H (Daughter of Resident) published on 25 May 2021
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mum become a resident of The Swallows Care Home at the end of November 2020.
I cannot fault the care that my mum receives from The Swallows, the staff have so much empathy towards my mum and genuinely care and understand her needs as she has Alzheimer's.
My mum is a tough nut to crack but she is
finally settling and enjoying living at The Swallows. Mum is eating and has put on a little weight, which to us as a family welcome the new look for Mum. Every Tuesday the residents have a pamper day, hair done and nails polished.
The staff put on a lot of activities for the residents to take part in if they want to. My mum seems to like joining in with them all. Her favourite is the pamper session and the music and dancing afternoons.
Mum's bedroom is spotlessly clean, and homely, so is the whole of The Swallows
All bright and welcoming.
The weekly menus look really nice.
I can't thank the staff enough for taking care of and loving my mum like they do.
Reply from Tracey Davey, Administrator at The Swallows
Thank you so much for this heartfelt review - we do try to keep the residents occupied and both our activities organiser and 'pampering' lady love ensuring the residents are mentally stimulated, entertained and treated to a little beautifying! We are glad that your mum is happy and thriving here.
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Review from Dwayne C (Brother of Resident) published on 24 May 2021
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Overall ExperienceOverall Experience5.0 out of 5
It was a very difficult decision to entrust my sister’s care to non-family members. We visited a large number of potential care homes and found a huge variety of facilities and staff members.
When we came across The Swallows Care Home we absolutely knew we had found exactly what we were looking for.
The accommodation, activities, facilities and general ambience were first-class but it was the staff members who stood out like a beacon on a very dark day.
My sister has been resident at The Swallows Care Home for 15 months during probably the toughest time in care home history due to the Coronavirus pandemic. The amazing team of staff at every level have strived for the last year to do everything possible and more to protect and care for our loved ones. The activities have been a tremendous boost. In short, The Swallows Care Home is in my opinion much more than we could have hoped for. In the words of the song “simply the best”.
Reply from Tracey Davey, Administrator at The Swallows
Thank you very much for your kind words. It does give all our staff a tremendous boost to receive positive affirmation of their efforts.
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Review from Tracy C (Niece of Resident) published on 19 April 2021
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I have always found the carers in this home to be very understanding of my aunt's dementia needs. We are kept informed of her health and wellbeing. They take care of all my aunt's personal needs. The home is clean and bright. All the staff have a good report with my aunt, and she responds well to them.
The admin team are also very responsive.
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Current Review Score: 9.7 (9.734)
Overview of Review Score
The Review Score of 9.7 (9.734) out of 10 for The Swallows is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.734 for The Swallows is calculated as follows:
(
(94 Excellents x 5)
+
(27 Goods x 4)
+
(3 Satisfactorys x 3)
)
÷ 124 Ratings = 4.734
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Swallows is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 33 registered maximum number of service users is 6.6, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 3 Sep 2019
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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