Acorn House

63 Hayes Lane, Kenley CR8 5JR
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9.6 29 Reviews
  • Acorn House, Kenley
Acorn House is one of three residential facilities from Medicrest Ltd, a service twinned with the nearby Acorn Lodge and dedicated to answering the care provision needs of up to twenty seven residents.

The aim of the home's skilled care team is to achieve high standards of care, using efficient techniques, while maintaining a good living environment and sense of independence for those involved.

The staff at Acorn House arrange musical entertainers for residents who wish to get involved as well as many outings to various places of interest.

Please contact the home for details.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1000
  • Self-Funded Residential Dementia Care: £950 – £1000
  • RESPITE Self-Funded Residential Care: £900 – £1000
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1000

These prices are only a guideline, please contact Acorn House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Veronika Hearn and Esmie Xavier (Home Manager and Deputy Manager)

Local Authority / Social Services

Admission Criteria

  • age over 65 Residential/Dementia/Frailty
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • No restrictions

Parking

  • Private Care Park

Acorn House Reviews (29)

Total of 29, showing 1-20
9.6

Acorn House has a Review Score of 9.6 (9.565) out of 10, based on 11 reviews in the last 2 years. Over all time Acorn House has 29 reviews.

Overall Experience

  • 16
  • 12
  • 1
  • 0
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Date Published

29
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Review from Stuart H (Son of Resident) published on 17 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, my Dad has settled in well & seems to be happy

Reply from Esmie Xavier, Deputy Manager at Acorn House

Thanks for your good comment. I will share this with the staff.

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Review from E J (Daughter of Resident) published on 11 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that is given to my mum is excellent. The staff are amazing, compassionate and very attentive to my mum's needs. I always feel very welcomed when I visit and the staff and management are always available to have discussions regarding my mum's needs. I cannot find any negatives about this residential
care home.

Reply from Veronika Hearn, Home Manager at Acorn House

Thank you so much for your review, it is good to know that you feel welcomed here at Acorn house.

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Review from A J (Daughter of Resident) published on 11 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone here does such a wonderful job- so kind and caring. The BBQ today was amazing as usual. Thank you to everyone!

Reply from Veronika Hearn, Home Manager at Acorn House

Thank you so much for your review, we are happy that you enjoyed the BBQ.

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Review from Vicky J (Daughter of Resident) published on 11 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with mums overall care. Staff are amazing, caring and kind. Lovely BBQ day thank you. x

Reply from Veronika Hearn, Home Manager at Acorn House

Thank you for your review, we are pleased that you are happy with Acorn house.

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Review from Ushma P (Daughter of Resident) published on 8 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn House has exceeded all my hopes and expectations of my mother's care. All of the staff are so kind, attentive, cheerful, helpful and show unique relationships with each resident. They have taken time and care to understand Mum's religious celebrations and the kitchen staff are happy to learn new
recipes to cater for Mum's limited diet. The management listen carefully to any of our family concerns and have prompt problem-solving attitude. My mum doesn't want to leave to live anywhere else. They are her family.

Reply from Veronika Hearn, Home Manager at Acorn House

Thank you for your kind review, we will share this with the staff who will appreciate your words.

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Review from M L (Son-in-law of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When we first viewed the home in April 2024 our first impression was it was old. The furniture, well fare facilities are all small. The home was well-used but is in need of redecoration and refurbishment, modernising as everything looks 2nd hand. The home itself is secure, and access control is well
managed, making it safe so guests can't just walk off. All the staff are very attentive to everyone, showing lots of care for their needs. It's a very challenging home to work in. There is lots of visible maintenance just that needs fixing. The food is all good and fresh and smells great. The manager is very nice as are all the staff there.

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Review from C L (Friend of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend and his wife were the victims of very unfortunate circumstances and are now living at Acorn House, extremely happily.
The staff are wonderfully attentive. Thanks to all involved.

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Review from C T (Daughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy and likes her bedroom. She loves the garden. The staff are nice and helpful. Mum says that she likes the care home. It would be helpful to know what activities Mum joins in with if any.

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Review from Edward M (Husband of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the friendly, dedicated care staff and management of Acorn House. My wife is cared for with love, compassion and dignity by all. Nothing is too much trouble. Recent improvements to the fabric of the building although of secondary importance to the care given are a great
improvement and much appreciated.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for the feedback, it means a lot to us. We are extremely happy to read your words of encouragement and motivation. It is a pleasure to look after your loved ones.

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Review from Angela Y (Friend of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and treat them with respect.

Reply from Mathu Pradees, Manager at Acorn House

Thank you so much for taking the time to let us know how you feel. We truly appreciate your kind words and it reinforces our team's commitment to providing exceptional care and support to your loved ones.
Kind regards.

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Review from D D (Granddaughter of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are extremely conscientious. They are attentive to the needs of residents and create a welcoming and positive environment. The manager was really professional and helpful with all my nan's needs. She will be communicating with the family about any occurrences. I am glad my nan is in a safe
place and looked after very well.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for the feedback, it means a lot to us. Thank you very much. We are extremely happy to read your words of encouragement and motivation. It is a pleasure to look after your loved ones.

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Review from A T (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions, the home looks a little tied; however, do not judge a book by its cover! Inside, the reception area is bright and welcoming. The conservatory is nicely decorated, quiet room and dining area. My father's room is large, bright and airy, with ample furniture. The staff are amazing, from
management, nurses and kitchen staff. They patiently answered all my questions. Nothing was too much trouble. Acorn House is a very warm, friendly place where the residents are treated like family. Nothing is rushed, and everything is done with kindness and a smile. Ongoing improvements in the house are underway. Highly recommend.

Reply from Mathu Pradees, Manager at Acorn House

Thank you very much; I am very happy that you liked our services.

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Review from A P (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very professional and caring when dealing with Dad who because of his difficult behaviour is not easy to manage. They are always available to chat to about any worries we might have and treat Dad as an individual and not just a service user.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for the feed back, I am glad that you are happy with our service.

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Review from P G (Husband of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife really enjoyed her stay at your home. I too noticed your staff and management looked after my wife very well. The manager, carers and other staff were very kind and their behaviour was very satisfactory.

Reply from Mathu Pradeeskar, Manager at Acorn House

Thank you for the feedback, I am glad that you are happy.

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Review from Derek S (Husband of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was transferred from hospital on 16th November after 5 days in A&E Serious Injuries Unit. She is very happy and settled in Acorn House being cared for. Family visit regularly in very calm surroundings with staff who care.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for the feedback, Acorn House is happy that you are happy with our care service!

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Review from Craig S (Son of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into the care home in August 2022. She has settled in very well and always seems happy when we visit. The staff are always very friendly and accommodating allowing us to visit at hours that coincide with my working hours. The home always appears clean and the food is varied and my mother
seems to enjoy the selection. Overall I am happy with our decision to move her here.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for the feedback. We are glad that you are totally satisfied with your mother's care.

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Review from Amanda W (Daughter of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been very happy at Acorn House care home. The staff are friendly and attentive. They made a big fuss of him on his birthday. I too am happy with the care he has received.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for the feedback, I am glad that you are happy with our service.

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Review from Nicolette E (Daughter-in-law of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful experience every time I visit. She is clean and tidy and always happy, She is very well looked after by wonderful hard-working staff. The staff and manager make us feel very welcomed. Even pausing their meetings to greet us. We are always offered tea and biscuits with a smile. Nothing is
too much for them and queries are sorted quickly. A lovely home!

Reply from Mathu Pradees, Manager at Acorn House

Thank you for your appreciation, we are glad that you are happy with our services.

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Review from P S (Husband of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home continues to impress me. My wife has dementia and has been in the home for almost 3 years. I have nothing but praise for the way she is treated. I know that she is content and therefore so am I. The staff are lovely and go to great lengths to help us live as normal a life as possible. For
example, recognising and helping us to celebrate significant events eg anniversaries and special birthdays.

Reply from Mathu Pradees, Manager at Acorn House

Lovely to hear this feedback, we are happy that you are appreciating our service of care.

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Review from R C (Brother of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with my brother's residency at Acorn House. The staff and management are professional, helpful and caring. My brother has many medical needs which the staff deal with efficiently. The home is clean and welcoming and because of my brother's condition, I always find the staff very accommodating
regarding my visits. I would like to thank all the team at Acorn House for their continued care of my brother.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for your feedback that you are happy with our service of care.

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Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Acorn House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.565 for Acorn House is calculated as follows: ( (86 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 131 Ratings = 4.565

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Acorn House

What types of Care is Acorn House registered for?

Older Person Care, Dementia, Learning Disability / Autism & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acorn House have?

There are 31 Single Rooms.

What are the Facilities & Services at Acorn House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acorn House to the centre of Kenley?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acorn House to verify any information. View our terms and conditions. Acorn House has an Enhanced Service - more info.