






Acorn House is one of three residential facilities from Medicrest Ltd, a service twinned with the nearby Acorn Lodge and dedicated to answering the care provision needs of up to twenty seven residents.
The aim of the home's skilled care team is to achieve high standards of care, using efficient techniques, while maintaining a good living environment and sense of independence for those involved.
The staff at Acorn House arrange musical entertainers...
Care Provided by Acorn House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All care included in fees apart from hairdressing, chiropodist and toiletries.
The price(s) shown are provided by the care home. Contact Acorn House for full pricing details and T&Cs.
Contact Acorn House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Medicrest Ltd
- Private Owned
Person in charge
- Veronika Hearn (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
Room Information
- Single Rooms (31)
- Single Rooms with ensuite Wet Room (1)
Visiting
- No restrictions
Parking
- Private Care Park
Acorn House Reviews (38)
Acorn House has a Review Score of 9.7 (9.673) out of 10, based on 17 reviews in the last 2 years.
Over all time Acorn House has 38 reviews.
When she first moved here she was understandably very unsettled but quickly became at ease through the teams devotion to care and support. The team quickly understood her needs and made her comfortable
Even to this day, they go above and beyond to make her happy.
Whenever I visit my nana, the staff are welcoming. There is always a warm reception.
The home also throw regular events for families to attend and they are always so well organised with great decorations, plenty of food and music. It's a
Thank you for looking after my nana! great day for everybody.
Thank you for your kind comments, we are pleased that you are happy with your nans care.
My experience of Acorn House is wonderful. The staff are considerate and helpful. The food is really well considered and beautifully cooked. I could not be happier! Thank you.
Thank you for your kind comment regarding Acorn house, we are happy that you are satisfied with the food and the staff.
Good and happy service.
We are pleased you are happy with our service. Your relative has settled well in Acorn.
The staff do a wonderful job looking after my dad, who has Alzheimer's. He loves the food and is safe and as happy as he can be. Staff are kind, patient and respectful and genuinely care about the residents.
Thank you very much for your kind review. The staff appreciate your kind comments.
They look after my husband Roger with extreme care!!
Thank you so much for the great review. Your kind words truly encourage us and are greatly appreciated.
Very good and friendly atmosphere. Staff are happy to answer any questions that you have.
Thank you for your kind review. Our aim to provide a friendly and welcoming home for all.
I bring my friend to visit her husband. The care home seems to be caring, clean and friendly. We are treated with dignity, and the resident says he is well cared for.
Thanks for your great feedback! it means a lot to us.
Very good
Thank you for your review, we are pleased you are happy with your care.
We are very happy with the care our brother is receiving at Acorn House . He has settled in very well and that is due to the calm, patient and kind support staff give him . The staff know his needs well and he is forming good relationships with them - he is treated with dignity and respect. It gives us great comfort to know that he is so well cared for .
We are very pleased that you are happy with Your brothers care.
The staff are friendly and helpful. Personal care is done with dignity. Attention is given. Mum says that she likes it at Acorn House. She enjoyed celebrating her birthday in August and also the summer BBQ.
Thanks for the good review ,will share with our team.
Very friendly staff, my Dad has settled in well & seems to be happy
Thanks for your good comment. I will share this with the staff.
The care that is given to my mum is excellent. The staff are amazing, compassionate and very attentive to my mum's needs. I always feel very welcomed when I visit and the staff and management are always available to have discussions regarding my mum's needs. I cannot find any negatives about this residential care home.
Thank you so much for your review, it is good to know that you feel welcomed here at Acorn house.
Everyone here does such a wonderful job- so kind and caring. The BBQ today was amazing as usual. Thank you to everyone!
Thank you so much for your review, we are happy that you enjoyed the BBQ.
Really pleased with mums overall care. Staff are amazing, caring and kind. Lovely BBQ day thank you. x
Thank you for your review, we are pleased that you are happy with Acorn house.
Acorn House has exceeded all my hopes and expectations of my mother's care. All of the staff are so kind, attentive, cheerful, helpful and show unique relationships with each resident. They have taken time and care to understand Mum's religious celebrations and the kitchen staff are happy to learn new recipes to cater for Mum's limited diet. The management listen carefully to any of our family concerns and have prompt problem-solving attitude. My mum doesn't want to leave to live anywhere else. They are her family.
Thank you for your kind review, we will share this with the staff who will appreciate your words.
When we first viewed the home in April 2024 our first impression was it was old. The furniture, well fare facilities are all small. The home was well-used but is in need of redecoration and refurbishment, modernising as everything looks 2nd hand. The home itself is secure, and access control is well managed, making it safe so guests can't just walk off. All the staff are very attentive to everyone, showing lots of care for their needs. It's a very challenging home to work in. There is lots of visible maintenance just that needs fixing. The food is all good and fresh and smells great. The manager is very nice as are all the staff there.
The staff are wonderfully attentive. Thanks to all involved.
I can't speak highly enough of the friendly, dedicated care staff and management of Acorn House. My wife is cared for with love, compassion and dignity by all. Nothing is too much trouble. Recent improvements to the fabric of the building although of secondary importance to the care given are a great improvement and much appreciated.
Thank you for the feedback, it means a lot to us. We are extremely happy to read your words of encouragement and motivation. It is a pleasure to look after your loved ones.
Staff are caring and treat them with respect.
Kind regards.
All carers are extremely conscientious. They are attentive to the needs of residents and create a welcoming and positive environment. The manager was really professional and helpful with all my nan's needs. She will be communicating with the family about any occurrences. I am glad my nan is in a safe place and looked after very well.
Thank you for the feedback, it means a lot to us. Thank you very much. We are extremely happy to read your words of encouragement and motivation. It is a pleasure to look after your loved ones.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 October 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Acorn House.
There are no upcoming events for Acorn House.
Awards / Recognitions (1)
- 12 Feb 2020Recipient: Acorn House
Accreditations
There are no accreditations posted yet for Acorn House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Acorn House
What types of Care is Acorn House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Acorn House have?
There are 31 Single Rooms.
What are the Facilities & Services at Acorn House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Acorn House to the centre of Kenley?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acorn House to verify any information. View our terms and conditions. Acorn House has an Enhanced Service -more info.