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Acorn House

63 Hayes Lane, Kenley, London CR8 5JR
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Acorn House, Kenley
Acorn House, Kenley
Acorn House, Kenley

Acorn House is one of three residential facilities from Medicrest Ltd, a service twinned with the nearby Acorn Lodge and dedicated to answering the care provision needs of up to twenty seven residents.

The aim of the home's skilled care team is to achieve high standards of care, using efficient techniques, while maintaining a good living environment and sense of independence for those involved.

The staff at Acorn House arrange musical entertainers...  

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Care Provided by Acorn House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,175 - £1,250£1,225 - £1,250
Residential Dementia Care£1,200 - £1,275£1,250 - £1,250

All care included in fees apart from hairdressing, chiropodist and toiletries.

Contact Acorn House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Veronika Hearn (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • No restrictions

Parking

  • Private Care Park

Acorn House Reviews (38)

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9.7

Acorn House has a Review Score of 9.7 (9.673) out of 10, based on 17 reviews in the last 2 years. Over all time Acorn House has 38 reviews.

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Showing 38 reviews matching selected criteria
Review from Karla E (Granddaughter of Resident) published on 10 August 2026 Submitted via Website
Overall Experience
My nana has lived here for over 2 years now and I couldn't be happier. She is part of the family of staff.
When she first moved here she was understandably very unsettled but quickly became at ease through the teams devotion to care and support. The team quickly understood her needs and made her comfortable
Even to this day, they go above and beyond to make her happy.
Whenever I visit my nana, the staff are welcoming. There is always a warm reception.
The home also throw regular events for families to attend and they are always so well organised with great decorations, plenty of food and music. It's a

Thank you for looking after my nana! great day for everybody.

Reply from Veronika Hearn, Home Manager at Acorn House

Thank you for your kind comments, we are pleased that you are happy with your nans care.

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Review from Ann M (Resident / Service User) published on 22 June 2026 Submitted via Postal Card
Overall Experience

My experience of Acorn House is wonderful. The staff are considerate and helpful. The food is really well considered and beautifully cooked. I could not be happier! Thank you.

Reply from Veronika Hearn, Home Manager at Acorn House

Thank you for your kind comment regarding Acorn house, we are happy that you are satisfied with the food and the staff.

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Review from Sean A (Son of Resident) published on 3 June 2026 Submitted via Postal Card
Overall Experience

Good and happy service.

Reply from Veronika Hearn, Home Manager at Acorn House

We are pleased you are happy with our service. Your relative has settled well in Acorn.

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Review from D W (Son of Resident) published on 22 May 2026 Submitted via Postal Card
Overall Experience

The staff do a wonderful job looking after my dad, who has Alzheimer's. He loves the food and is safe and as happy as he can be. Staff are kind, patient and respectful and genuinely care about the residents.

Reply from Veronika Hearn, Home Manager at Acorn House

Thank you very much for your kind review. The staff appreciate your kind comments.

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Review from Sally W (Wife of Resident) published on 8 May 2026 Submitted via Postal Card
Overall Experience

They look after my husband Roger with extreme care!!

Reply from Esmie Xavier, Deputy Manager at Acorn House

Thank you so much for the great review. Your kind words truly encourage us and are greatly appreciated.

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Review from Debbie J (Wife of Resident) published on 20 April 2026 Submitted via Postal Card
Overall Experience

Very good and friendly atmosphere. Staff are happy to answer any questions that you have.

Reply from Veronika Hearn, Home Manager at Acorn House

Thank you for your kind review. Our aim to provide a friendly and welcoming home for all.

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Review from A L (Friend of Resident) published on 17 April 2026 Submitted via Postal Card
Overall Experience

I bring my friend to visit her husband. The care home seems to be caring, clean and friendly. We are treated with dignity, and the resident says he is well cared for.

Reply from Esmie Xavier, Deputy Manager at Acorn House

Thanks for your great feedback! it means a lot to us.

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Review from David W (Resident / Service User) published on 25 March 2026 Submitted via Postal Card
Overall Experience

Very good

Reply from Veronika Hearn, Home Manager at Acorn House

Thank you for your review, we are pleased you are happy with your care.

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Review from A H (Sister of Resident) published on 13 January 2026 Submitted via Website
Overall Experience

We are very happy with the care our brother is receiving at Acorn House . He has settled in very well and that is due to the calm, patient and kind support staff give him . The staff know his needs well and he is forming good relationships with them - he is treated with dignity and respect. It gives us great comfort to know that he is so well cared for .

Reply from Veronika Hearn, Home Manager at Acorn House

We are very pleased that you are happy with Your brothers care.

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Review from C T (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card
Overall Experience

The staff are friendly and helpful. Personal care is done with dignity. Attention is given. Mum says that she likes it at Acorn House. She enjoyed celebrating her birthday in August and also the summer BBQ.

Reply from Esmie Xavier, Deputy Manager at Acorn House

Thanks for the good review ,will share with our team.

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Review from Stuart H (Son of Resident) published on 17 July 2025 Submitted via Postal Card
Overall Experience

Very friendly staff, my Dad has settled in well & seems to be happy

Reply from Esmie Xavier, Deputy Manager at Acorn House

Thanks for your good comment. I will share this with the staff.

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Review from E J (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card
Overall Experience

The care that is given to my mum is excellent. The staff are amazing, compassionate and very attentive to my mum's needs. I always feel very welcomed when I visit and the staff and management are always available to have discussions regarding my mum's needs. I cannot find any negatives about this residential care home.

Reply from Veronika Hearn, Home Manager at Acorn House

Thank you so much for your review, it is good to know that you feel welcomed here at Acorn house.

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Review from A J (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card
Overall Experience

Everyone here does such a wonderful job- so kind and caring. The BBQ today was amazing as usual. Thank you to everyone!

Reply from Veronika Hearn, Home Manager at Acorn House

Thank you so much for your review, we are happy that you enjoyed the BBQ.

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Review from Vicky J (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card
Overall Experience

Really pleased with mums overall care. Staff are amazing, caring and kind. Lovely BBQ day thank you. x

Reply from Veronika Hearn, Home Manager at Acorn House

Thank you for your review, we are pleased that you are happy with Acorn house.

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Review from Ushma P (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card
Overall Experience

Acorn House has exceeded all my hopes and expectations of my mother's care. All of the staff are so kind, attentive, cheerful, helpful and show unique relationships with each resident. They have taken time and care to understand Mum's religious celebrations and the kitchen staff are happy to learn new recipes to cater for Mum's limited diet. The management listen carefully to any of our family concerns and have prompt problem-solving attitude. My mum doesn't want to leave to live anywhere else. They are her family.

Reply from Veronika Hearn, Home Manager at Acorn House

Thank you for your kind review, we will share this with the staff who will appreciate your words.

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Review from M L (Son-in-law of Resident) published on 18 September 2024 Submitted via Postal Card
Overall Experience

When we first viewed the home in April 2024 our first impression was it was old. The furniture, well fare facilities are all small. The home was well-used but is in need of redecoration and refurbishment, modernising as everything looks 2nd hand. The home itself is secure, and access control is well managed, making it safe so guests can't just walk off. All the staff are very attentive to everyone, showing lots of care for their needs. It's a very challenging home to work in. There is lots of visible maintenance just that needs fixing. The food is all good and fresh and smells great. The manager is very nice as are all the staff there.

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Review from C L (Friend of Resident) published on 5 September 2024 Submitted via Postal Card
Overall Experience
My friend and his wife were the victims of very unfortunate circumstances and are now living at Acorn House, extremely happily.

The staff are wonderfully attentive. Thanks to all involved.

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Review from Edward M (Husband of Resident) published on 20 August 2024 Submitted via Website
Overall Experience

I can't speak highly enough of the friendly, dedicated care staff and management of Acorn House. My wife is cared for with love, compassion and dignity by all. Nothing is too much trouble. Recent improvements to the fabric of the building although of secondary importance to the care given are a great improvement and much appreciated.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for the feedback, it means a lot to us. We are extremely happy to read your words of encouragement and motivation. It is a pleasure to look after your loved ones.

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Review from Angela Y (Friend of Resident) published on 21 February 2024 Submitted via Postal Card
Overall Experience

Staff are caring and treat them with respect.

Reply from Mathu Pradees, Manager at Acorn House
Thank you so much for taking the time to let us know how you feel. We truly appreciate your kind words and it reinforces our team's commitment to providing exceptional care and support to your loved ones.

Kind regards.

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Review from D D (Granddaughter of Resident) published on 9 January 2024 Submitted via Postal Card
Overall Experience

All carers are extremely conscientious. They are attentive to the needs of residents and create a welcoming and positive environment. The manager was really professional and helpful with all my nan's needs. She will be communicating with the family about any occurrences. I am glad my nan is in a safe place and looked after very well.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for the feedback, it means a lot to us. Thank you very much. We are extremely happy to read your words of encouragement and motivation. It is a pleasure to look after your loved ones.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 October 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Acorn House.

Upcoming Events

There are no upcoming events for Acorn House.

Awards / Recognitions (1)

  • 12 Feb 2020Recipient: Acorn House

Accreditations

There are no accreditations posted yet for Acorn House.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Acorn House

What types of Care is Acorn House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acorn House have?

There are 31 Single Rooms.

What are the Facilities & Services at Acorn House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Acorn House to the centre of Kenley?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

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