Acorn House

First impressions, the home looks a little tied; however, do not judge a book by its cover! Inside, the reception area is bright and welcoming. The conservatory is nicely decorated, quiet room and dining area. My father's room is large, bright and airy, with ample furniture. The staff are amazing, from management, nurses and kitchen staff. They patiently answered all my questions. Nothing was too much trouble. Acorn House is a very warm, friendly place where the residents are treated like family. Nothing is rushed, and everything is done with kindness and a smile. Ongoing improvements in the house are underway. Highly recommend.

The staff are very professional and caring when dealing with Dad who because of his difficult behaviour is not easy to manage. They are always available to chat to about any worries we might have and treat Dad as an individual and not just a service user.

My wife really enjoyed her stay at your home. I too noticed your staff and management looked after my wife very well. The manager, carers and other staff were very kind and their behaviour was very satisfactory.

My wife was transferred from hospital on 16th November after 5 days in A&E Serious Injuries Unit. She is very happy and settled in Acorn House being cared for. Family visit regularly in very calm surroundings with staff who care.

My mother moved into the care home in August 2022. She has settled in very well and always seems happy when we visit. The staff are always very friendly and accommodating allowing us to visit at hours that coincide with my working hours. The home always appears clean and the food is varied and my mother seems to enjoy the selection. Overall I am happy with our decision to move her here.

My father has been very happy at Acorn House care home. The staff are friendly and attentive. They made a big fuss of him on his birthday. I too am happy with the care he has received.

A wonderful experience every time I visit. She is clean and tidy and always happy, She is very well looked after by wonderful hard-working staff. The staff and manager make us feel very welcomed. Even pausing their meetings to greet us. We are always offered tea and biscuits with a smile. Nothing is too much for them and queries are sorted quickly. A lovely home!

This home continues to impress me. My wife has dementia and has been in the home for almost 3 years. I have nothing but praise for the way she is treated. I know that she is content and therefore so am I. The staff are lovely and go to great lengths to help us live as normal a life as possible. For example, recognising and helping us to celebrate significant events eg anniversaries and special birthdays.

I am happy with my brother's residency at Acorn House. The staff and management are professional, helpful and caring. My brother has many medical needs which the staff deal with efficiently. The home is clean and welcoming and because of my brother's condition, I always find the staff very accommodating regarding my visits. I would like to thank all the team at Acorn House for their continued care of my brother.

From the first day I took my husband to Acorn House for respite, we were greeted so warmly and found the staff to be very caring. My husband has now been placed permanently at Acorn House and I have found the manager and all her staff to be very understanding and very keen to make sure all his needs are met. I miss my husband very much and know this is a transition period for me. They have also been very comforting and reassuring to me. Even though I miss him so much I know when I leave him he will be well looked after.

Acorn House stands out as the best. First-class professionalism. This is a rare find and needs to be recognised by the regulators.

Very pleased with the care given. It seems to be really friendly place. Lovely caring people.

Staff very friendly and polite. Have taken great care of my father. The room and facilities are just right for him. He looks so much better now than when he was in the hospital. Thank you to all the staff.

Very pleased with the care given to my brother. A very caring staff who have provided a lovely atmosphere for my brother's care.

Very supportive, kind and helpful with referrals.

The staff are kind and helpful and very supportive.

I feel the residents spend too much time sitting and being inactive. I feel the residents should have more exercise and outdoor activities, e.g. trips and making better use of the gardens. Care staff are generally very good.

I am very happy with my husband's care. The staff are kind and he seems happy. They take him out which he needs and he is clean, fed and taken care of.