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Acorn House

63 Hayes Lane, Kenley, London CR8 5JR
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Acorn House, Kenley
Acorn House, Kenley
Acorn House, Kenley

Acorn House is one of three residential facilities from Medicrest Ltd, a service twinned with the nearby Acorn Lodge and dedicated to answering the care provision needs of up to twenty seven residents.

The aim of the home's skilled care team is to achieve high standards of care, using efficient techniques, while maintaining a good living environment and sense of independence for those involved.

The staff at Acorn House arrange musical entertainers...  

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Care Provided by Acorn House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,175 - £1,250£1,225 - £1,250
Residential Dementia Care£1,200 - £1,275£1,250 - £1,250

All care included in fees apart from hairdressing, chiropodist and toiletries.

Contact Acorn House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Veronika Hearn (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • No restrictions

Parking

  • Private Care Park

Acorn House Reviews (38)

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9.7

Acorn House has a Review Score of 9.7 (9.673) out of 10, based on 17 reviews in the last 2 years. Over all time Acorn House has 38 reviews.

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Showing 38 reviews matching selected criteria
Review from A T (Daughter of Resident) published on 2 August 2023 Submitted via Postal Card
Overall Experience

First impressions, the home looks a little tied; however, do not judge a book by its cover! Inside, the reception area is bright and welcoming. The conservatory is nicely decorated, quiet room and dining area. My father's room is large, bright and airy, with ample furniture. The staff are amazing, from management, nurses and kitchen staff. They patiently answered all my questions. Nothing was too much trouble. Acorn House is a very warm, friendly place where the residents are treated like family. Nothing is rushed, and everything is done with kindness and a smile. Ongoing improvements in the house are underway. Highly recommend.

Reply from Mathu Pradees, Manager at Acorn House

Thank you very much; I am very happy that you liked our services.

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Review from A P (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card
Overall Experience

The staff are very professional and caring when dealing with Dad who because of his difficult behaviour is not easy to manage. They are always available to chat to about any worries we might have and treat Dad as an individual and not just a service user.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for the feed back, I am glad that you are happy with our service.

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Review from P G (Husband of Resident) published on 20 April 2023 Submitted via Postal Card
Overall Experience

My wife really enjoyed her stay at your home. I too noticed your staff and management looked after my wife very well. The manager, carers and other staff were very kind and their behaviour was very satisfactory.

Reply from Mathu Pradeeskar, Manager at Acorn House

Thank you for the feedback, I am glad that you are happy.

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Review from Derek S (Husband of Resident) published on 15 December 2022 Submitted via Postal Card
Overall Experience

My wife was transferred from hospital on 16th November after 5 days in A&E Serious Injuries Unit. She is very happy and settled in Acorn House being cared for. Family visit regularly in very calm surroundings with staff who care.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for the feedback, Acorn House is happy that you are happy with our care service!

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Review from Craig S (Son of Resident) published on 18 November 2022 Submitted via Postal Card
Overall Experience

My mother moved into the care home in August 2022. She has settled in very well and always seems happy when we visit. The staff are always very friendly and accommodating allowing us to visit at hours that coincide with my working hours. The home always appears clean and the food is varied and my mother seems to enjoy the selection. Overall I am happy with our decision to move her here.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for the feedback. We are glad that you are totally satisfied with your mother's care.

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Review from Amanda W (Daughter of Resident) published on 14 November 2022 Submitted via Postal Card
Overall Experience

My father has been very happy at Acorn House care home. The staff are friendly and attentive. They made a big fuss of him on his birthday. I too am happy with the care he has received.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for the feedback, I am glad that you are happy with our service.

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Review from Nicolette E (Daughter-in-law of Resident) published on 28 October 2022 Submitted via Postal Card
Overall Experience

A wonderful experience every time I visit. She is clean and tidy and always happy, She is very well looked after by wonderful hard-working staff. The staff and manager make us feel very welcomed. Even pausing their meetings to greet us. We are always offered tea and biscuits with a smile. Nothing is too much for them and queries are sorted quickly. A lovely home!

Reply from Mathu Pradees, Manager at Acorn House

Thank you for your appreciation, we are glad that you are happy with our services.

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Review from P S (Husband of Resident) published on 27 October 2022 Submitted via Postal Card
Overall Experience

This home continues to impress me. My wife has dementia and has been in the home for almost 3 years. I have nothing but praise for the way she is treated. I know that she is content and therefore so am I. The staff are lovely and go to great lengths to help us live as normal a life as possible. For example, recognising and helping us to celebrate significant events eg anniversaries and special birthdays.

Reply from Mathu Pradees, Manager at Acorn House

Lovely to hear this feedback, we are happy that you are appreciating our service of care.

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Review from R C (Brother of Resident) published on 6 October 2022 Submitted via Postal Card
Overall Experience

I am happy with my brother's residency at Acorn House. The staff and management are professional, helpful and caring. My brother has many medical needs which the staff deal with efficiently. The home is clean and welcoming and because of my brother's condition, I always find the staff very accommodating regarding my visits. I would like to thank all the team at Acorn House for their continued care of my brother.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for your feedback that you are happy with our service of care.

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Review from Lorraine F (Wife of Resident) published on 19 June 2021 Submitted via Website
Overall Experience

From the first day I took my husband to Acorn House for respite, we were greeted so warmly and found the staff to be very caring. My husband has now been placed permanently at Acorn House and I have found the manager and all her staff to be very understanding and very keen to make sure all his needs are met. I miss my husband very much and know this is a transition period for me. They have also been very comforting and reassuring to me. Even though I miss him so much I know when I leave him he will be well looked after.

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Review from Melanie B (Daughter of Resident) published on 9 March 2021 Submitted via Website
Overall Experience
We could not fault the care, the hygiene, the food quality, the staff support or the efficient and professional leadership of this care home.
We have had three close relatives living in residential care over the years in various homes, and we are familiar with a number of care providers and supporting living homes.

Acorn House stands out as the best. First-class professionalism. This is a rare find and needs to be recognised by the regulators.

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Review from David D (Brother of Resident) published on 27 March 2020 Submitted via Postal Card
Overall Experience

Very pleased with the care given. It seems to be really friendly place. Lovely caring people.

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Review from Eric W (Son of Resident) published on 26 February 2020 Submitted via Postal Card
Overall Experience

Staff very friendly and polite. Have taken great care of my father. The room and facilities are just right for him. He looks so much better now than when he was in the hospital. Thank you to all the staff.

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Review from P B (Brother of Resident) published on 29 January 2020 Submitted via Postal Card
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Very pleased with the care given to my brother. A very caring staff who have provided a lovely atmosphere for my brother's care.

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Review from Amanda B (Daughter of Resident) published on 25 December 2019 Submitted via Postal Card
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Very supportive, kind and helpful with referrals.

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Review from Mark H (Friend of Resident) published on 22 November 2019 Submitted via Postal Card
Overall Experience
My friend is always cared for in the best possible way, he is always clean and well dressed and looks calm and relaxed.

The staff are kind and helpful and very supportive.

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Review from Maurice C (Son of Resident) published on 22 November 2019 Submitted via Postal Card
Overall Experience

I feel the residents spend too much time sitting and being inactive. I feel the residents should have more exercise and outdoor activities, e.g. trips and making better use of the gardens. Care staff are generally very good.

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Review from F G (Wife of Resident) published on 22 November 2019 Submitted via Postal Card
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I am very happy with my husband's care. The staff are kind and he seems happy. They take him out which he needs and he is clean, fed and taken care of.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 October 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (1)

  • 12 Feb 2020Recipient: Acorn House

Accreditations

There are no accreditations posted yet for Acorn House.

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