Acorn House

63 Hayes Lane, Kenley CR8 5JR
Review Us
9.6 29 Reviews
  • Acorn House, Kenley
Acorn House is one of three residential facilities from Medicrest Ltd, a service twinned with the nearby Acorn Lodge and dedicated to answering the care provision needs of up to twenty seven residents.

The aim of the home's skilled care team is to achieve high standards of care, using efficient techniques, while maintaining a good living environment and sense of independence for those involved.

The staff at Acorn House arrange musical entertainers for residents who wish to get involved as well as many outings to various places of interest.

Please contact the home for details.

Show Acorn House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1000
  • Self-Funded Residential Dementia Care: £950 – £1000
  • RESPITE Self-Funded Residential Care: £900 – £1000
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1000

These prices are only a guideline, please contact Acorn House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Veronika Hearn and Esmie Xavier (Home Manager and Deputy Manager)

Local Authority / Social Services

Admission Criteria

  • age over 65 Residential/Dementia/Frailty
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • No restrictions

Parking

  • Private Care Park

Acorn House Reviews (29)

Total of 29, showing 21-29
9.6

Acorn House has a Review Score of 9.6 (9.565) out of 10, based on 11 reviews in the last 2 years. Over all time Acorn House has 29 reviews.

Overall Experience

  • 16
  • 12
  • 1
  • 0
  • 0

Date Published

29
5
9
11
18

Review from Lorraine F (Wife of Resident) published on 19 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day I took my husband to Acorn House for respite, we were greeted so warmly and found the staff to be very caring. My husband has now been placed permanently at Acorn House and I have found the manager and all her staff to be very understanding and very keen to make sure all his needs
are met. I miss my husband very much and know this is a transition period for me. They have also been very comforting and reassuring to me. Even though I miss him so much I know when I leave him he will be well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melanie B (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not fault the care, the hygiene, the food quality, the staff support or the efficient and professional leadership of this care home.
We have had three close relatives living in residential care over the years in various homes, and we are familiar with a number of care providers and supporting
living homes.
Acorn House stands out as the best. First-class professionalism. This is a rare find and needs to be recognised by the regulators.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David D (Brother of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care given. It seems to be really friendly place. Lovely caring people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eric W (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and polite. Have taken great care of my father. The room and facilities are just right for him. He looks so much better now than when he was in the hospital. Thank you to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Brother of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care given to my brother. A very caring staff who have provided a lovely atmosphere for my brother's care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda B (Daughter of Resident) published on 25 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very supportive, kind and helpful with referrals.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F G (Wife of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my husband's care. The staff are kind and he seems happy. They take him out which he needs and he is clean, fed and taken care of.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maurice C (Son of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel the residents spend too much time sitting and being inactive. I feel the residents should have more exercise and outdoor activities, e.g. trips and making better use of the gardens. Care staff are generally very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark H (Friend of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is always cared for in the best possible way, he is always clean and well dressed and looks calm and relaxed.
The staff are kind and helpful and very supportive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Acorn House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.565 for Acorn House is calculated as follows: ( (86 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 131 Ratings = 4.565

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (1)

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acorn House to verify any information. View our terms and conditions. Acorn House has an Enhanced Service - more info.