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Alexander House

1/3 Palewell Park, East Sheen, London SW14 8JQ
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Alexander House, London
Alexander House, London
Alexander House, London

Alexander House provides a needs-focused, caring and respectful service. The well-established residential care home is located in a desirable and upmarket residential area within walking distance of Richmond Park, the East Sheen shopping centre and other amenities.

The home emphasises the traditional values of compassion, care and dignity whilst celebrating life to the fullest. The experienced team goes above and beyond to assist in any way they can to ensure residents'...  

Care Provided by Alexander House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 16 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,400 - £1,500£1,400 - £1,500
Residential Dementia Care£1,400 - £1,500£1,500 - £1,600

The above is standard rate which may varies subject to the dependency level.

Contact Alexander House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Glory Care Centre Ltd
  • Private Owned

Person in charge

  • Viky Koolwant(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (1)

Parking

  • 3 built-in parking spaces in the front of the building. Also free off-street parking.

Alexander House Reviews (22)

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9.4

Alexander House has a Review Score of 9.4 (9.356) out of 10, based on 6 reviews in the last 2 years. Over all time Alexander House has 22 reviews.

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Showing 22 reviews matching selected criteria
Review from Claire W (Granddaughter of Resident) published on 1 April 2025 Submitted via Postal Card
Overall Experience

Lovely staff always very helpful with my grandad's needs. Always very tidy when we visit and are very nice offering drink or snack. I feel my grandad is taken care of and happy.

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Review from Stephen K (Son of Resident) published on 18 March 2025 Submitted via Postal Card
Overall Experience

Staff excellent and friendly.

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Review from Lee F (Son of Resident) published on 12 March 2025 Submitted via Postal Card
Overall Experience

Very good care home. Really pleased with how they look after my Dad.

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Review from Maria G (Friend of Resident) published on 25 October 2024 Submitted via Postal Card
Overall Experience

It was a very welcoming care home with highly motivated and dedicated staff.

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Review from S S (Daughter of Resident) published on 1 October 2024 Submitted via Postal Card
Overall Experience

Alexander House employs carers of the highest calibre. They are patient, kind, and effective. They cared for my Mother night and day with integrity, intelligence, and imagination. I would highly recommend this small, personal care home in the centre of East Sheen.

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Review from M G (Son of Resident) published on 12 August 2024 Submitted via Postal Card
Overall Experience
The staff in the home are very caring and treat the residents like members of their own family.
I am regularly kept informed of my father's situation either when I visit or by telephone calls.

My father has been here now for over two years, and I am very happy with the way he has been looked after.

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Review from T S (Friend of Resident) published on 26 July 2024 Submitted via Postal Card
Overall Experience
Find the staff very pleasant.
Our friend seems healthy and well.

Our visits are always nice.

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Review from Sumita B (Daughter of Resident) published on 24 July 2024 Submitted via Postal Card
Overall Experience

Excellent care home and staff. My wishes were taken into consideration always. My mother died peacefully at the home which is exactly what I wanted.

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Review from A W (Friend of Resident) published on 17 July 2024 Submitted via Website
Overall Experience
My dear friend has been a resident at Alexander House for a long time and has been beautifully taken care of ever since she moved in there. Whenever I have visited her, I have been impressed by the loving care and attention given to her at all times; the staff don't just do what is necessary, they always go the extra mile to make her, and indeed the other residents, feel special.

Because I live quite a long way from the home, and cannot visit my friend as often as I would like to, I am always very grateful that I am kept up to date on her progress. I would like to thank everyone so much for their continued care and attention. Well done!

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Review from Phil K (Son of Resident) published on 17 June 2024 Submitted via Postal Card
Overall Experience

When we visit my mum we would like to sit in a room with just her rather than with all the other people.

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Review from Steve M (Son of Resident) published on 22 May 2024 Submitted via Postal Card
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I'm very happy everyone here is excellent.

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Review from Alan S (Son-in-law of Resident) published on 15 May 2024 Submitted via Postal Card
Overall Experience

I am always impressed by the friendliness and professionalism of the staff, and the cleanliness of the care home.

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Review from Linda E (Regular Volunteer) published on 21 December 2023 Submitted via Website
Overall Experience
I have been a volunteer at Alexander House for a couple of months now. I have gotten to know the residents and the staff quite well and I’m made to feel welcome and part of this caring family, I love them all.
I would have no hesitation in recommending Alexander House to any friends or family member who was in need of a care home.
I can honestly say that all of the staff give 100% dedication to each and every one of the residents.

The needs for each individual are taken care of with respect, dignity and compassion.

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Review from S H (Granddaughter of Resident) published on 22 July 2023 Submitted via Website
Overall Experience

Alexander Care Home has provided exceptional care and service for my grandma. The staff's compassion, attentiveness, and dedication have made a significant difference in her life. The welcoming environment, personalized care, effective communication, and attention to nutrition have all contributed to a positive and fulfilling experience for her and our family. I highly recommend this care home to anyone seeking compassionate and reliable care for their loved ones.

Reply from Dr Rao Ali, Registered Home Manager at Alexander House

Thank you very much for your feedback, it encourages all the staff at Alexander House to maintain the consistency for the care provision of those who selected us to do. Your feedback is vital and a keystone in improving the care services at Alexander House Care Home.

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Review from K C (Friend of Resident) published on 26 June 2023 Submitted via Postal Card
Overall Experience

I have found Alexander House to be an excellent care home and provider of services for my friend. She is happy and very well cared for. Wonderful staff, attention to clients and devoted and respectful care, I can't thank them enough.

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Review from P O (Son of Resident) published on 10 May 2023 Submitted via Postal Card
Overall Experience

An excellent care home with love and attention provided at all times for my mother.

Reply from Dr Rao Ali, Registered Home Manager at Alexander House

Thank you for your honest opinion of our services. We do consider and take actions to improve our services according to the feedback provided by all residents, visitors and any public members. You can have all the confidence in our team at Alexander House Care Home that we will not leave any stone...  

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Review from Jane O (Daughter of Resident) published on 30 April 2023 Submitted via Website
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I cannot speak highly enough of the staff at Alexander House. The care and love that they showed to my dear Dad in the 2 and a half years he was there was outstanding. Thank you from the bottom of my heart for always making him smile.

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Review from Usha V (Daughter of Resident) published on 28 July 2022 Submitted via Website
Overall Experience

My father is well looked after by the whole team at Alexander House. The managers are also always available to discuss any needs regarding my father's care. The care home has different events for the residents to enjoy. My father speaks highly of the team. Thank you to all the staff for a fantastic job!

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Review from S M (Daughter of Resident) published on 6 July 2022 Submitted via Postal Card
Overall Experience

My mym has settled in well. The staff are very caring. The home feels like a real home, and the ethos of staff visiting the resident's home to do their work rather than regarding it as their place of work helps achieve this. A warm and welcoming place that carers well.

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Review from Natalie J (Daughter of Resident) published on 5 July 2022 Submitted via Website
Overall Experience

My father has been in Alexander Care Home since April 2022, initially, he entered the home on respite but we were so happy with the care he was receiving that we decided it was in his best interest to remain at Alexander House. All the staff are so caring and attentive to my father's needs. It was a very hard decision for my father to go into a home and they have been so helpful with the process to make it easier for us. The staff treat my father with respect and dignity and I couldn’t be happier with the care. They give lots of feedback and have regular contact with us. The care home is homely, clean, and in a lovely location. The garden is big, beautiful and relaxing. All my father's medical needs are cared for and activities. The manager and his team are amazing! I know my father is cared for and they genuinely love the residents. Thank you!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 November 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (3)

Meet the Team (2)

Rao Ali
Rao AliJob Title:Registered Home ManagerJoined: 2021

Dr Rao Ali is a qualified medical doctor (MD since 2003), specialised in Dermatology (2007). Dr Ali has 16 years extensive experience in medicine, working in different settings abroad and in the UK, including hospitals, GP surgery and care sector, and also worked in different international charities through World Health Organisation (WHO).

Dr Ali opted out from National Health Services and joined in Health and Social Care in 2014 as he served his father as his carer. Dr Ali believes the time when he provided care for his father enlightened the importance of care for vulnerable in Health and Social Care. His background in medicine is a very effective channel in understanding the health and medical conditions of vulnerable, and provision of care when it is needed the most.

Dr Ali started in Health and Social Care as a carer, despite being a qualified doctor to have in depth knowledge of care in care homes. Dr Ali has gained intensive experiences through working in health and social care in different positions, including Clinical Lead to Quality Assurance Manager and as a Registered Manager. Dr Ali has completed his profession qualification of NVQ Level 5 Diploma and ILM NVQ Level 7 Diploma in Strategic Management and Leadership in Health and Social Care.

Dr Ali is a strong believer of team work, and empowering staff and maintaining the transparency at all stages of care provision as a manager. Dr Ali has up-to-date knowledge and profound base of understanding of laws and regulations practiced in UK and abroad. Dr Ali joined in Alexander House in October 2021 as Registered Home Manager, Dr Ali believes that caring with the service user at Alexander House is imperative for their well-beings.

Dr Ali strongly believe we are not caring for the residents but we are caring with them.

Giorgiana Grecu
Giorgiana GrecuJob Title:Team LeaderJoined: 2021

Giorgiana’s journey at Alexander House Care Home is an example for all those who are working in the Health and Social Care sector. It is easy to achieve and progress when you are on the same track in the same field but if someone goes the extra mile despite all the barriers in the way and reaches the peak that is called achievement. Giorgiana is one of them who crossed all the barriers, gained knowledge, proved to be compassionate, dedicated and always showed the willingness to progress and learn.

Giorgiana joined our Alexander House Care Home in 2021 as a trainee housekeeper. She was struggling at the beginning with language barriers as she only knew basic English and was not aware of the system at all. Giorgiana’s eagerness and commitment to progress, let her to become not only a competent housekeeper but a head of housekeeping within 6 months.

She spent extra time learning English and the system voluntarily attended training internally and contributed immensely to gaining a good rating for IPC in CQC inspection. It was the early days when the pandemic Covid-19 was subsiding and infection control was a hot topic all over the world, especially in the health and social care sector. Her dedication to controlling infection at Alexander House Care Home prevented all the service users and the home from being infection-free. Giorgiana also trained the newly recruited housekeeping staff and embedded the legacy of cleanliness and an infection-free environment at Alexander House Care Home.

Giorgiana’s compassion and commitment to the care of our service users, enlightened the management about her hidden abilities and potential to be an excellent care staff. Giorgiana started her career in care just 8 months after working as a housekeeper and left no stone unturned to prove that she could be a good carer. She committed herself to learning, sharing, and developing the skills laboriously. She was nominated on serval occasions as ‘The Champion of the Month’ by all staff, next of kin and the management.

Giorgiana flourished, progressed and equipped herself with all the knowledge and skills to be an exemplary team member in care. The management at Alexander House Care Home has no hesitation to say imperiously that if the care sector has a staff like Giorgiana, the services will never fall in the provision of care.

Nowadays, Giorgiana is working as a team leader and completed the course of leadership and management from South Thames College supported by SouthWest London NHS. Giorgiana is in the process of completing her NVQ 2 in Health and Social Care. Giorgiana’s short journey with long-standing barriers from Trainee housekeeper to team leader at Alexander House Care Home is compatible with any efforts made to achieve the goal in someone’s life.

It is a great honour that Giorgiana was selected as Best Carer in 2023 by the National Care Association. I am confident that her story and contributions to the field of care will resonate with the values and mission of all care workers.

Frequently Asked Questions about Alexander House

What types of Care is Alexander House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexander House have?

There are 14 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Alexander House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Alexander House to the centre of London?

5.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexander House to verify any information. View our terms and conditions. Alexander House has an Enhanced Service -more info.