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Cloyda Care Home

227 Malden Road, New Malden, London KT3 6AG
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I've seen care staff go above and beyond the normal call of duty to provide outstanding careS J(Daughter of Resident/Service User)
Cloyda Care Home, New Malden
The home was full of life and energy, the staff were all friendly and greeted us with smilesDarren A(Son-in-law of Resident/Service User)
Cloyda Care Home, New Malden
the events are fun and age/ ability-appropriate, there's a beautiful garden with roses and fruitCarla F(Daughter of Resident/Service User)
Cloyda Care Home, New Malden

Cloyda Care Home is a family-run residential and dementia care home located in New Malden, Surrey, providing compassionate, person-centred care for up to 33 older people in a warm and welcoming environment.

The home offers both long-term residential care and specialist dementia care, with support tailored to each resident's individual needs, preferences and routines. A dedicated and experienced care team is available around the clock, helping residents maintain their independence, dignity...  

Care Provided by Cloyda Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,300
Residential Dementia CareFrom £1,300From £1,300

Dependent on care needs. Includes fully furnished room, personal care, all meals and snacks, activities. Excludes chiropody and hair dressing.

Contact Cloyda Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Cloyda Ltd
  • Private Owned

Person in charge

  • Louise Sutton (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (35)

Visiting

  • Call for an appointment to look around.

Parking

  • Lots of free parking on site.

Cloyda Care Home Reviews (18)

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9.8

Cloyda Care Home has a Review Score of 9.8 (9.793) out of 10, based on 18 reviews in the last 2 years. Over all time Cloyda Care Home has 18 reviews.

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Showing 18 reviews matching selected criteria
Review from Mandie L (Daughter-in-law of Resident) published on 7 August 2026 Submitted via Website
Overall Experience

My dad has mixed dementia and moved to Cloyda less than a month ago, initially for two weeks' respite as caring for him had become unmanageable for my 80-year-old mum and our family. From our first call with Dhiren and our visit to the home, we were struck by how warm, welcoming and caring everyone was. Dad found it difficult to settle at first, but the team kept us regularly updated by phone, text, email and even a video call. Following their advice, we waited three weeks before visiting, and the difference was remarkable: Dad was calm, happy and settled. He celebrated his 82nd birthday there, and the chef made him a lovely cake. We now know he is safe, loved and receiving round-the-clock care. Cloyda has given us peace of mind and allowed us to be his family again, rather than full-time carers. We have decided he should remain there long term, and we are very happy he has somewhere special to call home. I would recommend Cloyda without hesitation.

Reply from Jackie Patel, Operations Manager at Cloyda Care Home
Hi Mandie,
Thank you so much for your heartfelt review. We're delighted to hear that your Dad has settled so well at Cloyda and that your family now has greater peace of mind.

It means a great deal to know that he feels safe, happy and cared for. Thanks for your continued trust and support.

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Review from M F (Wife of Resident) published on 6 August 2026 Submitted via Postal Card
Overall Experience
My husband who has severe dementia has been a resident for 3 1/2 years. Professionally I have knowledge of people suffering from dementia and of contact with residential homes as a social worker.
This home provides consistent, high quality care. The staff are kind, knowledgeable and caring. The staff turn over is low which much reflect that they find the working environment good.

My 2 concerns are lack of a room set aside for family when they visit. Also the potentially lovely garden is not in good condition. A large awning to provide shade is URGENTLY needed.

Reply from Jackie Patel, Operations Manager at Cloyda Care Home
Hi M,
Thank you for your thoughtful and honest review. We're very pleased to hear that you feel your husband receives consistent, high-quality care from our team.
We also appreciate you sharing your concerns regarding the family visiting space and garden. Feedback like this is very valuable to us and helps us identify areas where we can improve.

Thank you for your continued trust in Cloyda.

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Review from Risto T (Son of Resident) published on 4 August 2026 Submitted via Website
Overall Experience
I am very grateful to Dhiren and his team who were able to accommodate my mother after she was suddenly widowed in March 2026. Not only that, but whenever we visited, we noticed the high level of warmth and care that she was receiving from the staff and management. It gave my family great comfort while we arranged my father's funeral and memorial services that my mother's needs were taken care of. Her private room is clean and comfortable.

Cloyda is a fabulous care home.

Reply from Jackie Patel, Operations Manager at Cloyda Care Home
Hi Risto,
I'm delighted that your mother was made to feel comfortable and well cared for during such a difficult time for your family.

It means a great deal to know that our team could provide you with some reassurance and peace of mind. Thank you for your trust and support.

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Review from C M (Father of Resident) published on 26 July 2026 Submitted via Postal Card
Overall Experience
Our eldest son has been in Cloyda Care Home for just over one year. From the start the owner + staff have welcoming + polite to us his parents. We find the home to be clean + well maintained with a larger pleasant garden.
The owners + staff always, have time to listen to any questions or points we may have.

The atmosphere is always pleasant + jovial + at the same time the alertness of the staff to the needs of the residents is first class.

Reply from Jackie Patel, Operations Manager at Cloyda Care Home
Hi C,

Thank you for your kind review and lovely feedback. We're delighted to hear that you've felt so welcomed at Cloyda and that you are happy with the care your son receives. Your kind words mean a great deal to us. Thank you for your continued trust and support.

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Review from Warwick F (Guardian of Resident) published on 26 July 2026 Submitted via Website
Overall Experience
I have helped a gentleman in care for a number of years to have weekly outings for both his mental health and to promote some gentle exercise. Three years ago the care home he was resident in closed down and I needed to find him a new home.

Cloyda Care Home New Malden has proven to be a good choice as he settled in well and has excellent support from all the staff. He feels very at home there and I am so grateful for how both management and the care workers ensure that he has the best experience and make him feel like he's one of the family.

Reply from Jackie Patel, Operations Manager at Cloyda Care Home
Hi Warwick,
Thank you so much for your kind words and for sharing your experience. We're delighted to hear that he has settled so well and feels part of the family.

It means a great deal to know that our team has helped him feel at home. Thank you for your continued trust in us.

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Review from Jorma T (Son of Resident) published on 26 July 2026 Submitted via Website
Overall Experience

My mother, who has advanced dementia needed an urgent solution when my father passed away. Cloyda were very fast to respond and made it very easy. The owners, managers and staff were very friendly and welcoming to us and especially caring with my mother. It's a nice quiet place with extensive garden. She has a private room and is very happy there. The price is very reasonable. Can recommend.

Reply from Jackie Patel, Operations Manager at Cloyda Care Home
Hi Jorma,
We're delighted to hear that she's happy here and that you like the peaceful environment.

Your kind words mean a lot to us. Thanks for your continued support!

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Review from Louise B (Daughter of Resident) published on 24 July 2026 Submitted via Website
Overall Experience
My mum has been a resident at Cloyda for over three years, and from the very beginning I have felt that she is truly part of the family there.
As a daughter, there is nothing more important than knowing your loved one is safe, happy and genuinely cared for. The greatest reassurance for me has been the consistency of the staff. Many of the same wonderful carers have looked after Mum throughout her time at Cloyda, which has allowed them to really get to know her, understand her personality and needs, and build such genuine, loving relationships with her. It never feels like they are simply doing a job-they truly care about her, and that means the world to me.

Mum is always treated with kindness, respect and dignity, and I know she is surrounded by people who want the very best for her. I am so grateful to every member of the team who has cared for her over the years. Their compassion, patience and dedication have given me such peace of mind, and I honestly couldn't thank them enough.

Reply from Jackie Patel, Operations Manager at Cloyda Care Home
Hi Louise,
Thanks so much for your kind words. We are so pleased to hear that your Mum feels part of the Cloyda family and that the consistenmcy and dedication of our team has given you peace of mind.

Your appreciation means so much to us. Thank you for your continued trust.

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Review from Michael D (Son-in-law of Resident) published on 14 July 2026 Submitted via Website
Overall Experience
Delighted to have found Dirhen and Cloyda. My MIL is loved and looked after as if she was still at home. They supported her and persevered through the initial settling in period. They communicate frequently for any concerns and questions. The staff are experienced and have been there a long time - it is unbelievably comforting to see the same faces time and time again who are all willing and capable of giving me feedback on how my MIL is coping.
I love the open door policy where I have been able to visit fairly early or late or during meals and have always been welcomed.
The home has a beautiful, large back garden that has already hosted a barbecue for all the residents (yes there was enough for me.
My MIL had become incapable of living alone and we didn't have the facilities to have her at home. Cloyda has become a home away from home and we visit her often .
I honestly cannot recommend Dirhen and his team enough.

All the best mike

Reply from Jackie Patel, Operations Manager at Cloyda Care Home
Hi Mike,
Thank you for such a positive review. It's great that you pop in to visit your mother-in-law so frequently, it gives her a boost every time! We are glad to see that she's settled in so well and that she's enjoying the food and the garden.

Thanks for your continued support.

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Review from S J (Daughter of Resident) published on 5 July 2026 Submitted via Website
Overall Experience

My mum has been a resident at the Cloyda care home for the past nine years. I particularly like the fact that I can visit mum at anytime during working hours and staff are always pleased to see me. I've often sat in the reception area with mum and watched staff's interactions with other residents and I could see first-hand how well the residents are looked after. An added bonus is that many of the staff that were present when mum first first went there, in 2017, are still there. This is a well run establishment with a very welcoming and friendly atmosphere. I've seen care staff go above and beyond the normal call of duty to provide outstanding care that is tailored to my mum's specific needs. I have every confidence that my mum is being well looked after and I therefore have no hesitation in recommending this care home.

Reply from Jackie Patel, Operations Manager at Cloyda Care Home
Dear S,
Thank you for your wonderful review and for your continued trust over the past nine years. We are delighted to hear that you feel welcomed whenever you visit and have confidence in the care your Mum receives.

Your kind words mean a great deal to us, and we truly appreciate your recommendation. Many thanks!

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Review from Julie R (Daughter of Resident) published on 5 July 2026 Submitted via Website
Overall Experience

Fortunately my mum is looked after here by Louise and her staff. The staff look after the residents really well and they try so hard to still give them a life. They bring in animals, have exercises to music ( Mum and I always get a bit said when the lovely lady puts on Copacabana while we shake our pom poms) have little parties and birthday cakes. Thank you so much all of you.

Reply from Jackie Patel, Operations Manager at Cloyda Care Home
Thank you for your lovely review and kind words. We are delighted to hear that your Mum is happy and that she is enjoying all of the activities at Cloyda.

Your support means a great deal to us. Many thanks!

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Review from S B (Niece of Resident) published on 5 July 2026 Submitted via Website
Overall Experience

My Uncle had been at Cloyda since 2016 and they have been one of the happiest times of his life. He has always been looked after by family members due to his mental health issues, when this was no longer possible Cloyda Care Home is where he went to, we were all very nervous about it as he had never been anywhere else but to our surprise he absolutely loved it and all the staff were so kind to him it was like having another family again. I'm so happy with the love and care he gets there and it shows when I pick him up to take him out. The home is not plush but it's the people that make it it's a homely caring atmosphere and that's what counts. The manager is wonderful and so down to earth you can talk to her about anything, thank you so much to everyone who works there you are amazing

Reply from Jackie Patel, Operations Manager at Cloyda Care Home

Thank you so much for your kind and heartfelt words. We are delighted to hear how happy and settled your Uncle has been at Cloyda since 2016. Your lovely feedback means a great deal to the whole team. Thank you for your continued trust and support.

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Review from Tina L (Niece of Resident) published on 5 July 2026 Submitted via Website
Overall Experience
We have been so fortunate to have found Cloyda for our relative. The moment we entered, to each time that we have visited, There has always been a warm and welcoming atmosphere here.
The staff are very attentive and any needs have been quickly addressed, be that arranging a G.P visit if required, eye tests conducted at the home by a suitable company, and even a suggestion for a newspaper subscription when my Uncle showed an interest in this.
Having met the owner and manager on several occasions, and other members of staff, It is very clear that each individual resident matters here and this is obviously paramount when searching for a care home.
My Uncle has engaged in regular activities and has always been delighted with the choice of meals on offer!

A 5 star rating from us and many Thanks to all at Cloyda for the care and compassion shown to our relative.

Reply from Jackie Patel, Operations Manager at Cloyda Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are pleased to hear he has enjoyed the activities, meals, and the welcoming atmosphere. Your lovely feedback means a great deal! Thank you for placing your trust in us.

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Review from Darren A (Son-in-law of Resident) published on 2 July 2026 Submitted via Website
Overall Experience

My late partner's father moved to Cloyda Care Home in October 2025 where he has been well cared for since. He is living with Alzheimer's which this care home is able to support.

When we first spoke to the care home to make enquiries I got the impression they were a caring team who were friendly and honest. When I took my father in law to visit the care home those first impressions were confirmed. The home was full of life and energy, the staff were all friendly and greeted us with smiles and a warm welcome and there were activities taking place. The latter was very important to us as my father in law was used to going to day centres and being kept occupied and stimulated with games and music.

I visit whenever I like. There is no need to call in advance. This demonstrates that what you see when you visit is exactly what is going on all the time - great care where residents are safe and protected.

Reply from Jackie Patel, Operations Manager at Cloyda Care Home
Hi Darren,
Thanks for your thoughtful review and kind words. We are delighted to hear that your father-in-law has settled in well and that you have confidence in the care and support he receives.

Thank you for your trust and recommendation-it means a great deal to our whole team!

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Review from Helen H (Daughter of Resident) published on 29 June 2026 Submitted via Website
Overall Experience
My dad is really well looked after at Cloyda by consistent and caring staff who have got to know him well. They are quick to respond if he is unwell and advocate for him with his GP Practice. The staff are support for my mum too when she visits dad and they listen to her worries or feelings.
Dad enjoys his meals, is always dressed in lovely clean clothes and when he is able is engaged in activities.
After a hospital admission the care staff reassessed dad and although his needs had changed he was welcomed back with adjustments to his care plan.

The building is tired and ready for updating but the most important thing is that the carers are well supported and are kind and caring, which they certainly are. Thank you.

Reply from Jackie Patel, Operations Manager at Cloyda Care Home
Hi Helen,
Thank you for your wonderful review and kind words. We are delighted to hear that your Dad is so well cared for and that our team has been able to support your mum when she visits.

Thanks for your continued trust and support!

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Review from Joanne T (Wife of Resident) published on 29 June 2026 Submitted via Website
Overall Experience

Cloyda has a distinct aura when you enter the home. This was the reason behind choosing Cloyda for my husband. The staff gel so well together & also with residents/residents' families. Any concerns that may arise are dealt with asap. Nothing is too much trouble. I have the utmost faith & trust in all they do for my husband who has been a resident since February 2022. They treat him with dignity & respect.

Reply from Jackie Patel, Operations Manager at Cloyda Care Home
Hi Joanne,
Thank you for your lovely review and kind words. We are delighted to hear that your husband has felt so well cared for since coming to Cloyda.

Your faith and trust in us mean a great deal! Many thanks.

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Review from Carla F (Daughter of Resident) published on 29 June 2026 Submitted via Website
Overall Experience

We moved my elderly Mum into Cloyda at the end of February this year, having tried (and failed) to manage her accelerating dementia ourselves.

We could not have been more delighted to find this wonderful, family-owned care home, with its lovely carers, who are so gentle, fun and attentive and who treat Mum as the individual she is (not just 'an old lady with dementia'), to the management team, events team, the incredible cooks and, of course the owners. We feel as though we've struck gold.

The food is great (they had a barbecue outside, with a covered area for the residents a week ago), the events are fun and age/ ability-appropriate, there's a beautiful garden with roses and fruit trees, but more than anything, there's a real sense that each person who lives at Cloyda is known and seen for who they are.

I absolutely recommend Cloyda.

Reply from Jackie Patel, Operations Manager at Cloyda Care Home
Hi Carla,
Thank you so much for your review. We are delighted to hear that your Mum has settled in so well and that she is enjoying the food and the activities. It's nice to see you and your mum going on walks in the garden!

Your kind words mean a great deal to us. Thanks for your trust and recommendation.

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Review from G A (Son of Resident) published on 17 December 2024 Submitted via Website
Overall Experience

We are so happy with the care my mother has had over the last 18 months. The environment is friendly and the staff are so attentive and fun. Mum is really enjoying living here and we are reassured that she is being cared for and looked after by genuinely lovely people. Would not hesitate to recommend Cloyda.

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Review from W D (Daughter of Resident) published on 17 December 2024 Submitted via Website
Overall Experience

My mum's care at Cloyda has been exceptional, a difficult decision for us for mum to go into a home but we have been so fortunate to have chosen Cloyda. It's a lovely, caring home with staff that really care about their residents. She is happy and settled well over the last year. It's a real homely atmosphere for all residents.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 January 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Cloyda Care Home.

Upcoming Events

There are no upcoming events for Cloyda Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Cloyda Care Home.

Accreditations

There are no accreditations posted yet for Cloyda Care Home.

Meet the Team (6)

Louise Sutton
Louise SuttonJob Title:ManagerJoined: 2007

Registered care home manager.

Kasthuri Sugumara
Kasthuri SugumaraJob Title:Deputy ManagerJoined: 2014

Registered deputy manager

Nikki Giles
Nikki GilesJob Title:Activities CoordinatorJoined: 2021

Registered activities coordinator

Kowshi Balachandran
Kowshi BalachandranJob Title:Head CookJoined: 2003

Register head cook.

Anna Nadarajah
Anna NadarajahJob Title:Senior CarerJoined: 2004

Registered senior carer.

Thiyages Sakthivel
Thiyages SakthivelJob Title:CarerJoined: 1997

Registered carer.

Frequently Asked Questions about Cloyda Care Home

What types of Care is Cloyda Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cloyda Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Cloyda Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Cloyda Care Home to the centre of New Malden?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cloyda Care Home to verify any information. View our terms and conditions. Cloyda Care Home has an Enhanced Service -more info.