Cloyda Care Home

227 Malden Road, New Malden KT3 6AG
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9.3 6 Reviews
  • Cloyda Care Home, New Malden
Cloyda Care Home is a family-run residential and dementia care home located in New Malden, Surrey, providing compassionate, person-centred care for up to 33 older people in a warm and welcoming environment.

The home offers both long-term residential care and specialist dementia care, with support tailored to each resident's individual needs, preferences and routines. A dedicated and experienced care team is available around the clock, helping residents maintain their independence, dignity and quality of life while providing reassurance to families.

Residents enjoy comfortable bedrooms, bright communal lounges and dining areas designed to encourage social interaction and relaxation. The home also benefits from a large outdoor garden space where residents can go on walks and enjoy the fresh air.

A varied programme of activities is organised to promote physical, mental and emotional wellbeing, including music, exercise classes, arts and crafts, games and celebrations. The wide variety of activities are tailored to residents' interests and abilities, ensuring everyone has the opportunity to remain active and involved.

Freshly prepared meals are served daily, with menus designed to cater for individual tastes, dietary requirements and nutritional needs.

Cloyda Care Home aims to create a homely atmosphere where residents feel relaxed, safe and supported, while families have confidence that their loved ones are receiving high-quality care in a friendly and caring setting.
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Care Provided by Cloyda Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

Dependent on care needs. Includes fully furnished room, personal care, all meals and snacks, activities. Excludes chiropody and hair dressing.

The price(s) shown are provided by the care home. Contact Cloyda Care Home for full pricing details and T&Cs.

Contact Cloyda Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Cloyda Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Cloyda Ltd
  • Privately Owned

Person in Charge

  • Louise Sutton (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)

Visiting

  • Call for an appointment to look around.

Parking

  • Lots of free parking on site.

Cloyda Care Home Reviews (6)

9.3

Cloyda Care Home has a Review Score of 9.3 (9.337) out of 10, based on 6 reviews in the last 2 years.
Over all time Cloyda Care Home has 6 reviews.

Overall Experience
  • 6
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Total of 6, showing 1-6
Review from Darren A (Son-in-law of Resident) published on 2 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late partner's father moved to Cloyda Care Home in October 2025 where he has been well cared for since. He is living with Alzheimer's which this care home is able to support.


When we first spoke to the care home to make enquiries I got the impression they were a caring team who were friendly and

honest. When I took my father in law to visit the care home those first impressions were confirmed. The home was full of life and energy, the staff were all friendly and greeted us with smiles and a warm welcome and there were activities taking place. The latter was very important to us as my father in law was used to going to day centres and being kept occupied and stimulated with games and music.


I visit whenever I like. There is no need to call in advance. This demonstrates that what you see when you visit is exactly what is going on all the time - great care where residents are safe and protected.

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Review from Helen H (Daughter of Resident) published on 29 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is really well looked after at Cloyda by consistent and caring staff who have got to know him well. They are quick to respond if he is unwell and advocate for him with his GP Practice. The staff are support for my mum too when she visits dad and they listen to her worries or feelings.
Dad enjoys
his meals, is always dressed in lovely clean clothes and when he is able is engaged in activities.
After a hospital admission the care staff reassessed dad and although his needs had changed he was welcomed back with adjustments to his care plan.
The building is tired and ready for updating but the most important thing is that the carers are well supported and are kind and caring, which they certainly are. Thank you.
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Review from Joanne T (Wife of Resident) published on 29 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cloyda has a distinct aura when you enter the home. This was the reason behind choosing Cloyda for my husband. The staff gel so well together & also with residents/residents' families. Any concerns that may arise are dealt with asap. Nothing is too much trouble. I have the utmost faith & trust in all
they do for my husband who has been a resident since February 2022. They treat him with dignity & respect.
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Review from Carla F (Daughter of Resident) published on 29 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my elderly Mum into Cloyda at the end of February this year, having tried (and failed) to manage her accelerating dementia ourselves.


We could not have been more delighted to find this wonderful, family-owned care home, with its lovely carers, who are so gentle, fun and attentive and who

treat Mum as the individual she is (not just 'an old lady with dementia'), to the management team, events team, the incredible cooks and, of course the owners. We feel as though we've struck gold.


The food is great (they had a barbecue outside, with a covered area for the residents a week ago), the events are fun and age/ ability-appropriate, there's a beautiful garden with roses and fruit trees, but more than anything, there's a real sense that each person who lives at Cloyda is known and seen for who they are.


I absolutely recommend Cloyda.

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Review from G A (Son of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy with the care my mother has had over the last 18 months. The environment is friendly and the staff are so attentive and fun. Mum is really enjoying living here and we are reassured that she is being cared for and looked after by genuinely lovely people. Would not hesitate to recommend
Cloyda.
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Review from W D (Daughter of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's care at Cloyda has been exceptional, a difficult decision for us for mum to go into a home but we have been so fortunate to have chosen Cloyda. It's a lovely, caring home with staff that really care about their residents. She is happy and settled well over the last year. It's a real homely
atmosphere for all residents.
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Current Review Score: 9.3 (9.337)

Overview of Review Score

The Review Score of 9.3 (9.337) out of 10 for Cloyda Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.930 for Cloyda Care Home is calculated as follows: ( (68 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.93
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.407 Points relating to the number of positive Reviews for Cloyda Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 6 Positive Reviews ÷ 7 = 0.857
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (6)

Louise

Louise Sutton

Job Title: Manager Joined: 2007

Registered care home manager.

Kasthuri

Kasthuri Sugumara

Job Title: Deputy Manager Joined: 2014

Registered deputy manager

Nikki

Nikki Giles

Job Title: Activities Coordinator Joined: 2021

Registered activities coordinator

Kowshi

Kowshi Balachandran

Job Title: Head Cook Joined: 2003

Register head cook.

Anna

Anna Nadarajah

Job Title: Senior Carer Joined: 2004

Registered senior carer.

Thiyages

Thiyages Sakthivel

Job Title: Carer Joined: 1997

Registered carer.

Frequently Asked Questions about Cloyda Care Home

What types of Care is Cloyda Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cloyda Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Cloyda Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cloyda Care Home to the centre of New Malden?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cloyda Care Home to verify any information. View our terms and conditions. Cloyda Care Home has an Enhanced Service - more info.