I've seen care staff go above and beyond the normal call of duty to provide outstanding careS J(Daughter of Resident/Service User)

The home was full of life and energy, the staff were all friendly and greeted us with smilesDarren A(Son-in-law of Resident/Service User)

the events are fun and age/ ability-appropriate, there's a beautiful garden with roses and fruitCarla F(Daughter of Resident/Service User)

I've seen care staff go above and beyond the normal call of duty to provide outstanding careS J(Daughter of Resident/Service User)

The home was full of life and energy, the staff were all friendly and greeted us with smilesDarren A(Son-in-law of Resident/Service User)

the events are fun and age/ ability-appropriate, there's a beautiful garden with roses and fruitCarla F(Daughter of Resident/Service User)

Cloyda Care Home is a family-run residential and dementia care home located in New Malden, Surrey, providing compassionate, person-centred care for up to 33 older people in a warm and welcoming environment.
The home offers both long-term residential care and specialist dementia care, with support tailored to each resident's individual needs, preferences and routines. A dedicated and experienced care team is available around the clock, helping residents maintain their independence, dignity...
Care Provided by Cloyda Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Dependent on care needs. Includes fully furnished room, personal care, all meals and snacks, activities. Excludes chiropody and hair dressing.
The price(s) shown are provided by the care home. Contact Cloyda Care Home for full pricing details and T&Cs.
Contact Cloyda Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Cloyda Ltd
- Private Owned
Person in charge
- Louise Sutton (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 2
Room Information
- Single Rooms (35)
Visiting
- Call for an appointment to look around.
Parking
- Lots of free parking on site.
Cloyda Care Home Reviews (18)
Cloyda Care Home has a Review Score of 9.8 (9.793) out of 10, based on 18 reviews in the last 2 years.
Over all time Cloyda Care Home has 18 reviews.
My dad has mixed dementia and moved to Cloyda less than a month ago, initially for two weeks' respite as caring for him had become unmanageable for my 80-year-old mum and our family. From our first call with Dhiren and our visit to the home, we were struck by how warm, welcoming and caring everyone was. Dad found it difficult to settle at first, but the team kept us regularly updated by phone, text, email and even a video call. Following their advice, we waited three weeks before visiting, and the difference was remarkable: Dad was calm, happy and settled. He celebrated his 82nd birthday there, and the chef made him a lovely cake. We now know he is safe, loved and receiving round-the-clock care. Cloyda has given us peace of mind and allowed us to be his family again, rather than full-time carers. We have decided he should remain there long term, and we are very happy he has somewhere special to call home. I would recommend Cloyda without hesitation.
Thank you so much for your heartfelt review. We're delighted to hear that your Dad has settled so well at Cloyda and that your family now has greater peace of mind.
It means a great deal to know that he feels safe, happy and cared for. Thanks for your continued trust and support.
This home provides consistent, high quality care. The staff are kind, knowledgeable and caring. The staff turn over is low which much reflect that they find the working environment good.
My 2 concerns are lack of a room set aside for family when they visit. Also the potentially lovely garden is not in good condition. A large awning to provide shade is URGENTLY needed.
Thank you for your thoughtful and honest review. We're very pleased to hear that you feel your husband receives consistent, high-quality care from our team.
We also appreciate you sharing your concerns regarding the family visiting space and garden. Feedback like this is very valuable to us and helps us identify areas where we can improve.
Thank you for your continued trust in Cloyda.
Cloyda is a fabulous care home.
I'm delighted that your mother was made to feel comfortable and well cared for during such a difficult time for your family.
It means a great deal to know that our team could provide you with some reassurance and peace of mind. Thank you for your trust and support.
The owners + staff always, have time to listen to any questions or points we may have.
The atmosphere is always pleasant + jovial + at the same time the alertness of the staff to the needs of the residents is first class.
Thank you for your kind review and lovely feedback. We're delighted to hear that you've felt so welcomed at Cloyda and that you are happy with the care your son receives. Your kind words mean a great deal to us. Thank you for your continued trust and support.
Cloyda Care Home New Malden has proven to be a good choice as he settled in well and has excellent support from all the staff. He feels very at home there and I am so grateful for how both management and the care workers ensure that he has the best experience and make him feel like he's one of the family.
Thank you so much for your kind words and for sharing your experience. We're delighted to hear that he has settled so well and feels part of the family.
It means a great deal to know that our team has helped him feel at home. Thank you for your continued trust in us.
My mother, who has advanced dementia needed an urgent solution when my father passed away. Cloyda were very fast to respond and made it very easy. The owners, managers and staff were very friendly and welcoming to us and especially caring with my mother. It's a nice quiet place with extensive garden. She has a private room and is very happy there. The price is very reasonable. Can recommend.
We're delighted to hear that she's happy here and that you like the peaceful environment.
Your kind words mean a lot to us. Thanks for your continued support!
As a daughter, there is nothing more important than knowing your loved one is safe, happy and genuinely cared for. The greatest reassurance for me has been the consistency of the staff. Many of the same wonderful carers have looked after Mum throughout her time at Cloyda, which has allowed them to really get to know her, understand her personality and needs, and build such genuine, loving relationships with her. It never feels like they are simply doing a job-they truly care about her, and that means the world to me.
Mum is always treated with kindness, respect and dignity, and I know she is surrounded by people who want the very best for her. I am so grateful to every member of the team who has cared for her over the years. Their compassion, patience and dedication have given me such peace of mind, and I honestly couldn't thank them enough.
Thanks so much for your kind words. We are so pleased to hear that your Mum feels part of the Cloyda family and that the consistenmcy and dedication of our team has given you peace of mind.
Your appreciation means so much to us. Thank you for your continued trust.
I love the open door policy where I have been able to visit fairly early or late or during meals and have always been welcomed.
The home has a beautiful, large back garden that has already hosted a barbecue for all the residents (yes there was enough for me.
My MIL had become incapable of living alone and we didn't have the facilities to have her at home. Cloyda has become a home away from home and we visit her often .
I honestly cannot recommend Dirhen and his team enough.
All the best mike
Thank you for such a positive review. It's great that you pop in to visit your mother-in-law so frequently, it gives her a boost every time! We are glad to see that she's settled in so well and that she's enjoying the food and the garden.
Thanks for your continued support.
My mum has been a resident at the Cloyda care home for the past nine years. I particularly like the fact that I can visit mum at anytime during working hours and staff are always pleased to see me. I've often sat in the reception area with mum and watched staff's interactions with other residents and I could see first-hand how well the residents are looked after. An added bonus is that many of the staff that were present when mum first first went there, in 2017, are still there. This is a well run establishment with a very welcoming and friendly atmosphere. I've seen care staff go above and beyond the normal call of duty to provide outstanding care that is tailored to my mum's specific needs. I have every confidence that my mum is being well looked after and I therefore have no hesitation in recommending this care home.
Thank you for your wonderful review and for your continued trust over the past nine years. We are delighted to hear that you feel welcomed whenever you visit and have confidence in the care your Mum receives.
Your kind words mean a great deal to us, and we truly appreciate your recommendation. Many thanks!
Fortunately my mum is looked after here by Louise and her staff. The staff look after the residents really well and they try so hard to still give them a life. They bring in animals, have exercises to music ( Mum and I always get a bit said when the lovely lady puts on Copacabana while we shake our pom poms) have little parties and birthday cakes. Thank you so much all of you.
Your support means a great deal to us. Many thanks!
My Uncle had been at Cloyda since 2016 and they have been one of the happiest times of his life. He has always been looked after by family members due to his mental health issues, when this was no longer possible Cloyda Care Home is where he went to, we were all very nervous about it as he had never been anywhere else but to our surprise he absolutely loved it and all the staff were so kind to him it was like having another family again. I'm so happy with the love and care he gets there and it shows when I pick him up to take him out. The home is not plush but it's the people that make it it's a homely caring atmosphere and that's what counts. The manager is wonderful and so down to earth you can talk to her about anything, thank you so much to everyone who works there you are amazing
Thank you so much for your kind and heartfelt words. We are delighted to hear how happy and settled your Uncle has been at Cloyda since 2016. Your lovely feedback means a great deal to the whole team. Thank you for your continued trust and support.
The staff are very attentive and any needs have been quickly addressed, be that arranging a G.P visit if required, eye tests conducted at the home by a suitable company, and even a suggestion for a newspaper subscription when my Uncle showed an interest in this.
Having met the owner and manager on several occasions, and other members of staff, It is very clear that each individual resident matters here and this is obviously paramount when searching for a care home.
My Uncle has engaged in regular activities and has always been delighted with the choice of meals on offer!
A 5 star rating from us and many Thanks to all at Cloyda for the care and compassion shown to our relative.
Thank you so much for your kind words and for taking the time to share your experience. We are pleased to hear he has enjoyed the activities, meals, and the welcoming atmosphere. Your lovely feedback means a great deal! Thank you for placing your trust in us.
My late partner's father moved to Cloyda Care Home in October 2025 where he has been well cared for since. He is living with Alzheimer's which this care home is able to support.
When we first spoke to the care home to make enquiries I got the impression they were a caring team who were friendly and honest. When I took my father in law to visit the care home those first impressions were confirmed. The home was full of life and energy, the staff were all friendly and greeted us with smiles and a warm welcome and there were activities taking place. The latter was very important to us as my father in law was used to going to day centres and being kept occupied and stimulated with games and music.
I visit whenever I like. There is no need to call in advance. This demonstrates that what you see when you visit is exactly what is going on all the time - great care where residents are safe and protected.
Thanks for your thoughtful review and kind words. We are delighted to hear that your father-in-law has settled in well and that you have confidence in the care and support he receives.
Thank you for your trust and recommendation-it means a great deal to our whole team!
Dad enjoys his meals, is always dressed in lovely clean clothes and when he is able is engaged in activities.
After a hospital admission the care staff reassessed dad and although his needs had changed he was welcomed back with adjustments to his care plan.
The building is tired and ready for updating but the most important thing is that the carers are well supported and are kind and caring, which they certainly are. Thank you.
Thank you for your wonderful review and kind words. We are delighted to hear that your Dad is so well cared for and that our team has been able to support your mum when she visits.
Thanks for your continued trust and support!
Cloyda has a distinct aura when you enter the home. This was the reason behind choosing Cloyda for my husband. The staff gel so well together & also with residents/residents' families. Any concerns that may arise are dealt with asap. Nothing is too much trouble. I have the utmost faith & trust in all they do for my husband who has been a resident since February 2022. They treat him with dignity & respect.
Thank you for your lovely review and kind words. We are delighted to hear that your husband has felt so well cared for since coming to Cloyda.
Your faith and trust in us mean a great deal! Many thanks.
We moved my elderly Mum into Cloyda at the end of February this year, having tried (and failed) to manage her accelerating dementia ourselves.
We could not have been more delighted to find this wonderful, family-owned care home, with its lovely carers, who are so gentle, fun and attentive and who treat Mum as the individual she is (not just 'an old lady with dementia'), to the management team, events team, the incredible cooks and, of course the owners. We feel as though we've struck gold.
The food is great (they had a barbecue outside, with a covered area for the residents a week ago), the events are fun and age/ ability-appropriate, there's a beautiful garden with roses and fruit trees, but more than anything, there's a real sense that each person who lives at Cloyda is known and seen for who they are.
I absolutely recommend Cloyda.
Thank you so much for your review. We are delighted to hear that your Mum has settled in so well and that she is enjoying the food and the activities. It's nice to see you and your mum going on walks in the garden!
Your kind words mean a great deal to us. Thanks for your trust and recommendation.
We are so happy with the care my mother has had over the last 18 months. The environment is friendly and the staff are so attentive and fun. Mum is really enjoying living here and we are reassured that she is being cared for and looked after by genuinely lovely people. Would not hesitate to recommend Cloyda.
My mum's care at Cloyda has been exceptional, a difficult decision for us for mum to go into a home but we have been so fortunate to have chosen Cloyda. It's a lovely, caring home with staff that really care about their residents. She is happy and settled well over the last year. It's a real homely atmosphere for all residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Cloyda Care Home.
There are no upcoming events for Cloyda Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Cloyda Care Home.
Accreditations
There are no accreditations posted yet for Cloyda Care Home.
Meet the Team (6)

Registered care home manager.

Registered deputy manager

Registered activities coordinator

Register head cook.

Registered senior carer.

Registered carer.
Frequently Asked Questions about Cloyda Care Home
What types of Care is Cloyda Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Cloyda Care Home have?
There are 35 Single Rooms.
What are the Facilities & Services at Cloyda Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Cloyda Care Home to the centre of New Malden?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cloyda Care Home to verify any information. View our terms and conditions. Cloyda Care Home has an Enhanced Service -more info.