Devonshire Dementia Care Home, New Malden, London
Devonshire Dementia Care Home, New Malden, London
Devonshire Dementia Care Home, New Malden, London

The Devonshire Care Home - dementia specialist care in New Malden just off the A3; only nine miles from central London.   

Caring for people living with dementia for over 30 years, the Dementia Memory Care model is innovative and rooted in a focus on person-centred care. It is considerate of the responsive behaviours associated with dementia including thoughtful techniques and interventions, purposeful, diverse and daily activities, social occasions, outings and also delicious home-cooked meals; all ensuring life for the residents is content, comfortable and enjoyable.

Pre-placement and admission process is thoughtfully planned out to minimise the trauma of moving and all new residents have a one-on-one care around-the-clock for the first three to five days.

Care workers get to know resident’s anxiety and trigger points and intervene so that they can change ill-being to wellbeing. Each resident enjoys their individual music programme.

The Dementia Specialist Memory Care staff are handpicked for their personal qualities of mindfulness, attentiveness, patience, communication skills and ability to walk in resident’s shoes. They have extensive training and continue to be monitored and coached daily.

Owner: Mr & Mrs A Mangalji

Person in charge: Vanessa Edwards (Care Manager)

Local Authority / Social Services: Royal Borough of Kingston upon Thames Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Head/Brain Injury • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Bulgarian, German, Spanish; Castilian, Gujarati, Polish, Swahili

Single Rooms: 33

Rooms with ensuite WC: 28

Weekly Charges Guide: Personal Care Single from £900 (These prices are only a guideline, please contact Devonshire Dementia Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

A3 Worcestor Park Exit

Visiting:

Flexible, encourage visits to take in the ambiance.

Parking:

Parking in front of building

Latest Care Quality Commission* Report on Devonshire Dementia Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.2 Devonshire Dementia Care Home has a Review Score of 8.2 (8.172)

The Review Score of 8.2 (maximum of 10) for Devonshire Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Devonshire Dementia Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.619 for Devonshire Dementia Care Home is calculated as follows: ( (26 Excellents x 5) + (16 Goods x 4) ) ÷ 42 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.553 Points relating to the number of positive Reviews for Devonshire Dementia Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 2 Reviews ÷ 6.6 Target = 0.303

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Devonshire Dementia Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Devonshire Dementia Care Home

  • Daughter of Resident/Service User
    3
  • Niece of Resident/Service User
    1

Very clean and friendly. The staff are really nice. When visiting I feel very relaxed and am always offered refreshments when visiting mum.
She is always clean and very happy.

How likely would you be to recommend Devonshire Dementia Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased that we found this care home as each time have visited found mum to be both clean and tidy and always has a smile on her face. Have asked her on many occasions if she has any regrets and she always answers no. The staff are always friendly and approachable.

How likely would you be to recommend Devonshire Dementia Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Devonshire Care Home has provided my mum with an environment that is familiar, comfortable and where all her needs are met and encouraged to be as active as she chooses to be. The staff are truly amazing. They are well informed regarding all aspects of Dementia care. Thoroughly professional at all times, the staff are positive and always find time to be involved one to one with each resident, listening to stories from the past, sharing a laugh and a joke, holding a hand or giving a reassuring hug. I can recommend The Devonshire Care Home without hesitation.

How likely would you be to recommend Devonshire Dementia Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

First, visit to the home I was made to feel very welcome and taken to my aunt. Offered a drink and spent one and a half hours with my aunt in the lounge area. Lots of staff visible and available for residents. Staff happy to answer any questions I had.

How likely would you be to recommend Devonshire Dementia Care Home? Don't know

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Staff: Excellent

Safety / Security: Good

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