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Devonshire Dementia Care Home & Day Centre

213 - 215 Malden Road, New Malden, London KT3 6AG
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Devonshire Dementia Care Home & Day Centre, New Malden
Devonshire Dementia Care Home & Day Centre, New Malden
Devonshire Dementia Care Home & Day Centre, New Malden

The Devonshire Care Home is a specialist dementia care home and day centre with over 36 years of experience, with outstanding CQC ratings.

The home has been successful in breakdown placements from other homes where needs could not be met. Small adjustments in care make a huge difference.

The unique care model supports the exceptional staff to weave thoughtful and subtle interventions and therapies into the daily life of residents and...  

Care Provided by Devonshire Dementia Care Home & Day Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700From £1,700
Residential Dementia CareFrom £1,700From £1,700

Please call for more information

Contact Devonshire Dementia Care Home & Day Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • A Mangalji
  • Private Owned

Person in charge

  • Smithmon Sasi (Care Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (1)

Visiting

  • Flexible, encourage visits to take in the ambiance.

Parking

  • Parking in front of building

Devonshire Dementia Care Home & Day Centre Reviews (38)

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9.6

Devonshire Dementia Care Home & Day Centre has a Review Score of 9.6 (9.614) out of 10, based on 12 reviews in the last 2 years. Over all time Devonshire Dementia Care Home & Day Centre has 38 reviews.

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Showing 38 reviews matching selected criteria
Review from Phil L (Son of Resident) published on 23 December 2021 Submitted via Postal Card
Overall Experience

Dad has been a resident now for two years and seems to be happy and contented. All the staff are caring and attentive, and they put up with his sometimes challenging behaviour. The exceptional standard of care has been maintained during Covid, and information has flowed throughout. I am so glad that we found the Devnshire.

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Review from J G (Daughter of Resident) published on 22 November 2021 Submitted via Postal Card
Overall Experience

Mum has settled fairly well, considering her confusion. The staff and carers are very attentive and compassionate. The food is lovely, and Mum enjoys her meals.

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Review from Charles W (Son of Resident) published on 22 November 2021 Submitted via Postal Card
Overall Experience

The staff at Devonshire care home provide outstanding levels of care and support to the residents. They consistently exceed my expectations and are a pleasure to meet and provide a very friendly and caring approach and look after my mother's needs.

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Review from T W (Daughter of Resident) published on 22 November 2021 Submitted via Postal Card
Overall Experience
Care is good. They understand Mums needs.
Food is very good - choice of menu.

Good communication with staff and regular updates.

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Review from Louise B (Daughter of Resident) published on 13 October 2020 Submitted via Website
Overall Experience

This is an excellent care home. My Mum has been there for 3-years, and my family are so glad we chose Devonshire. Staff are amazing and probably know my mum better than me now. The care, dedication and how much they love the residents stand out. The staff are always happy, and there is also a lovely ambience of positiveness and making the best of everything. There is so much effort made for all celebrations like Easter, Christmas etc. They wear me out just thinking how much work has to go into all of this, plus run the home, and do all the normal things they have to do. The food is good, and Mum is well looked after. They have coped extremely well during Covid19, and it has been a really stressful time for all the staff. Their workload has increased because of the pandemic, but they just get on with it. Marvellous people and a really caring, happy environment.

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Review from Alison F (Daughter of Resident) published on 22 May 2020 Submitted via Website
Overall Experience
Since my mother moved into the Devonshire she has been cared for in an exemplary way, nothing is too much trouble and all the staff are so caring and knowledgeable of the condition and how it affects the residents day to day life, they are extraordinary.
They keep the family updated of everything that happens with my mother and during the COVID situation they have been on top of the situation, with early set plans for lockdown regarding visiting, isolation procedures and general welfare of the patients.
We get regular updates on how my mother is doing and how the home and staff, in general, are coping during this difficult time.
I truly don't know how they are managing everything so well.

Thank you so much for everything you do for my mother and everyone in the care home.

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Review from C A (Daughter of Resident) published on 22 May 2020 Submitted via Website
Overall Experience

The care that my mother received was second to none. The home is run like a family environment and each resident is treated with respect and keeps their dignity. Mum loved the meals too! Families are updated immediately if there are any changes. I would recommend this home to anyone.

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Review from Jane F (Daughter of Resident) published on 22 May 2020 Submitted via Website
Overall Experience

The Devonshire has maintained high standards of care and management during these difficult times. They look after my mother with constant attention to whatever can improve her daily life and well being. They are responsive to the requests of clients' families and our need for information when we can't visit our loved ones.

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Review from Craig A (Grandson of Resident) published on 22 May 2020 Submitted via Website
Overall Experience

The staff at the Devonshire are truly exceptional. They take the time to get to know residents and their families in order to provide the very best of care and treat every resident as if they were a member of their own family. I can't thank the Devonshire enough for their warm, caring and compassionate approach where nothing is impossible. My nan spent two very happy years at the Devonshire where staff did everything possible to give her a very good quality of life. This includes upskilling themselves in the latest research into dementia and providing a wide range of therapies to help residents cope with this terrible disease. The Devonshire will always hold a special place in my heart. The staff are true heroes.

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Review from David E (Son of Resident) published on 21 March 2018 Submitted via Postal Card
Overall Experience
It became apparent that because of advancing dementia our elderly mother could no longer remain living alone at home safely despite the attendance of daily carers and the decision was made reluctantly and with a degree of trepidation to transfer her to a care home.
We were extremely fortunate to be able to locate the Devonshire Dementia Care Home where a room became available and where all of our mother's children and their families would be able to visit her regularly.
Because the Devonshire was able to offer specialised care she was moved to an environment in which all of her requirements could be met without distraction by dedicated dementia care staff who would prove to be sympathetic and without exception genuinely very caring.
Our mother's room was redecorated beforehand and personalised by hanging some of her own paintings and family photographs on the walls.
When she was moved she immediately became accustomed to her new surroundings and encouraged by the staff felt very much at home despite being unaware that she was now living in a care home.

Her quality of life was much enriched by humour, stimulating activities and encouragement until her death seven months later.

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Review from Christine C (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card
Overall Experience
The moment we walked through the front door, we could feel the friendly atmosphere.

The staff are all so very friendly and caring, I have not yet come across one member of staff that is unapproachable. It doesn't matter what time of day you visit, they are always very welcoming. No complaints about laundry or food. My mother has been there for a year now and I am very pleased with her care. Lots of communication and the rooms are kept up to standard.

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Review from K D (Son of Resident) published on 7 March 2018 Submitted via Postal Card
Overall Experience
My mother has been in the home for a number of years. We always find the staff kind and considerate. The home keeps us informed of my mother's condition.

She enjoys the daily minibus outings to local parks.

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Review from Kim D (Daughter of Resident) published on 7 March 2018 Submitted via Website
Overall Experience

My mother has been in this care home for 3 years (after being in 3 different ones). From day one the staff have been amazing and with the wrap around care and hour by hour care (which I had never heard of) she has been looked after with the most caring staff I have ever met. I get regular monthly updates and yearly reviews. We have quarterly advocates meetings where other relatives can meet and speakers are often arranged. My mother has twice daily outings in their very own bus which she loves! They have a little pub area which is open daily from 4 pm to 5 pm for residents and visitors and are always thinking of new ideas to make life more comfortable and homely for the residents. They have annual BBQs and Xmas parties and other events too. I can call or visit at any time day or night and nothing is ever too much trouble. The staff are always understanding and really have the time to care for my mothers needs and I feel relaxed knowing she is so well looked after.

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Review from Martin E (Son of Resident) published on 7 February 2018 Submitted via Postal Card
Overall Experience
As soon as my mother arrived at Devonshire, it was clear we had chosen very well. The facilities are very good and the staff are wonderful.
Each time I visited, I witnessed extraordinary care, the interaction between staff and residents gave me a satisfaction that my mother was being really well looked after.
The entertainment trips (to the park, art galleries etc) gave my mother quality of life which made our entire family very happy.

The Xmas party was fantastic with everyone involved. Wonderful.

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Review from Pauline E (Daughter of Resident) published on 2 February 2018 Submitted via Website
Overall Experience
My Mum had asked to stay in her own home and it was difficult for the family when this was no longer possible. It took a while for us to decide that Mum would benefit from specialist dementia care.
I researched online and found the Devonshire. The initial visit convinced us that the Devonshire was going to be able to provide the kind of care Mum needed. Mum lived in the home for seven months until her death in December. During that time the family spent many hours at the home and were continually impressed by the standard of care and the ethos of the home.
Everyone working at the Devonshire has training about dementia and this provides a safe and stimulating environment for the residents. Mum settled in quickly and was able to go out most weekdays on 'fresh air drives' to places she had loved all her life.

The staff are endlessly kind and there is humour and fun that I would not have expected. I have no reservations about recommending this home.

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Review from Beryl J (Daughter of Resident) published on 30 March 2017 Submitted via Postal Card
Overall Experience
Very clean and friendly. The staff are really nice. When visiting I feel very relaxed and am always offered refreshments when visiting mum.

She is always clean and very happy.

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Review from Barbara F (Daughter of Resident) published on 20 September 2016 Submitted via Postal Card
Overall Experience

The Devonshire Care Home has provided my mum with an environment that is familiar, comfortable and where all her needs are met and encouraged to be as active as she chooses to be. The staff are truly amazing. They are well informed regarding all aspects of Dementia care. Thoroughly professional at all times, the staff are positive and always find time to be involved one to one with each resident, listening to stories from the past, sharing a laugh and a joke, holding a hand or giving a reassuring hug. I can recommend The Devonshire Care Home without hesitation.

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Review from A B (Niece of Resident) published on 15 September 2016 Submitted via Postal Card
Overall Experience

First, visit to the home I was made to feel very welcome and taken to my aunt. Offered a drink and spent one and a half hours with my aunt in the lounge area. Lots of staff visible and available for residents. Staff happy to answer any questions I had.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 May 2026
Overall
Outstanding
  • CaringGood
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (0)

News
  • 06 Aug 2026

    It is with immense pride and heartfelt joy that we celebrate a remarkable milestone in our journey of care. For 36 years, our home has upheld strong ratings and consistently...

  • 11 Mar 2026

    Devonshire Dementia Care Home & Day Centre are delighted to share the incredible news that two of their staff members have been acknowledged for going above & beyond! The award...

  • 04 Dec 2025

    On the first day of December, we had an early evening to remember as our Residents, Day guests, loved ones and staff gathered to witness the grand unveiling of our...

Upcoming Events

There are no upcoming events for Devonshire Dementia Care Home & Day Centre.

Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for Devonshire Dementia Care Home & Day Centre.

Meet the Team (4)

Smith Sasi
Smith SasiJob Title:Care Home ManagerJoined: 2015

Smithmon, who likes to be called Smith, joined the Devonshire team in 2015.

He has an NVQ Level 3 in Health and Social Care, a Level 7 Postgraduate Diploma in Leadership and Management in Health Care and a Master’s Degree in Business Administration.

Smith started at the Devonshire as an Assistant Manager. Next, he helped establish and run the Devonshire Dementia Day Centre as Director and is now Care Manager of both the Care Home and the Day Centre.

He has studied Dementia and each Montessori method. He is also a Positive Approach To Care® (PAC) Champion Coach, Trainer, Consultant, and Engagement Leader, as he continues to work with Teepa Snow to improve care standards all over the country. Smith is also a certified dementia mapper.

After graduating in India with a Nursing Degree, he worked for two years and then came to London. While studying, he started working in the care industry. His love and respect for his grandparents, his Indian heritage, his gentle manner, and passion to provide exceptional care has led him further down this path. He is leading his team to learn the most effective approaches in dementia care and works tirelessly to make a difference in people's lives.

Smith’s ultimate aim is to provide seamless care for the Residents and Day Guests, at the same time educating and reassuring every family member struggling to provide care to their loved ones.

Donna Bedford
Donna BedfordJob Title:Deputy ManagerJoined: 2013
DEPUTY MANAGER: DONNA BEDFORD

Donna joined the Devonshire Care Team in May 2013 as a Carer; she had never worked in care before. She was promoted to Assistant Manager in 2016 and Deputy Manager in 2019. Her stellar rise to Deputy Manager is a result of her caring personality, popularity with Residents and her calm nature, together with her organisational skills at multi-tasking and going that extra mile. Donna has a QCF level 3 in Health and Social Care and is a certified dementia mapper. She has taken validation training, is a Positive Approach to Care Champion and is presently completing her Trainers Certificate. She loves every aspect of her job at the Devonshire and says her heart is at the Devonshire, the Residents are like family and she wouldn’t want to be anywhere else. She tries to make every day different and special for the Residents and Day Guests.

Yvette Nwagira
Yvette NwagiraJob Title:Assistant ManagerJoined: 2016
ASSISTANT MANAGER: YVETTE NWAGIRA

Yvette was born and grew up in Uganda. She came to the UK in 1997. Nuwagira joined our care team as a carer in February 2016.and was promoted to Assistant Manager in 2017. She has a degree in Psycho Social Studies and is completing her Mental Health Nursing at the University of Kingston. Yvette's soft, gentle and caring manner is very popular with our Residents and her lovely smile is infectious. Her observational skills together with her attention to detail ensure that our Residents’ needs are all identified. Yvette loves the Residents, Day Guest and Families and feels the culture of the Devonshire feels like home. Yvette particularly enjoys the training and experiences and says that working at the Devonshire has been a life changing experience for her

Jola De Koker
Jola De KokerJob Title:Admin AssistantJoined: 2018
ADMIN ASSISTANT: JOLA DE KOKER

Jola joined the Devonshire Team in June 2018. She has a Masters degree in Teaching and Translation and before moving to the UK worked as a teacher in Poland for 4 years. Jola has an NVQ Level 2 in Health and Social Care. She loves working at the Devonshire because every day is different and broadens her knowledge about dementia. It makes her appreciate the small details about life even more. She loves being surrounded by friendly people and the special joy she feels when Residents and Day Guests smile!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Devonshire Dementia Care Home & Day Centre to verify any information. View our terms and conditions. Devonshire Dementia Care Home & Day Centre has an Enhanced Service -more info.