The George Brooker Care Society Ltd

George Brooker House, 100 Dagenham Avenue, Dagenham RM9 6LH
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Top 20 carehome certificate
9.9 26 Reviews
  • The George Brooker Care Society Ltd, Dagenham
George Brooker Care Society Limited is a place residents can call their own and there have been compliments about the feeling of being a home from home environment. Residents are able to enjoy the privacy of their own bedroom, combined with the companionship of 45 other residents and they have 24-hour support from the dedicated team of workers.

The home offers high quality home-cooked meals and the catering team endeavour to cater for all diverse dietary needs. There is also a team of activity coordinators who ensure residents engage in meaningful activities who arrange regular inhouse entertainment, hold social events and frequently network with the local community.

All residents have access to a number of regular services at the home, these include hairdressing, chiropody, dentistry, mobile library and worship.

At George Brooker Care Society, good quality care is provided, thus ensuring the wellbeing of individual residents is always considered, whilst still encouraging their independence and ensuring dignity and self-worth.

The home also has a loyal, professional team of dedicated people, who are happy within their work and genuinely care about residents.
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Care Provided by The George Brooker Care Society Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1120 – £1120
  • Self-Funded Residential Dementia Care: £1120 – £1120
  • RESPITE Self-Funded Residential Care: £1120 – £1120
  • RESPITE Self-Funded Residential Dementia Care: £1120 – £1120
The price(s) shown are provided by the care home. Contact The George Brooker Care Society Ltd for full pricing details and T&Cs.

Contact The George Brooker Care Society Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The George Brooker Care Society Ltd to confirm what's included and get a personalised quote:

Good to Know

Owner

  • The George Brooker Care Society Ltd
  • Voluntary / Not for Profit Owned

Person in Charge

  • Margaret Strong (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2002
  • Number of floors: 2

Room Information

  • Single Rooms (45)

Visiting

  • There are no specific visiting times at the house but the team do ask that everyone is mindful of the other residents who live here, especially when visiting during the evening.

Parking

  • Parking needs to be paid for from 8.30am to 5.30pm from Monday to Friday, due to there being parking restrictions.

The George Brooker Care Society Ltd Reviews (26)

9.9

The George Brooker Care Society Ltd has a Review Score of 9.9 (9.947) out of 10, based on 26 reviews in the last 2 years.
Over all time The George Brooker Care Society Ltd has 26 reviews.

Overall Experience
  • 26
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Date Published
  • 26
  • 9
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  • 26
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Reviewer Connection to The George Brooker Care Society Ltd
  • 15
  • 4
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  • 1
  • 1
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Total of 26, showing 21-26
Review from Dean S (Son of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother would be 56 in April, our mum heartbroken.6 months after losing my brother the staff were more than amazing.they understood how mum felt..sat and talked about my brother on his birthday,April 2nd..mum was so down but the staff got the smile back,made mum feel safe and responsible with life..in
little detail ,I can honestly say,the staff are always there for their residents..any time,night or day..
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society LtdHi Dean, thank you for sharing something so personal to you and Mum as part of your lovely review for George Brooker Care Society. I am delighted to know, the actions of the team, got Mum through a very difficult time, with the compassion/empathy, they showed her but most importantly Mum got her smile back.
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Review from Tony S (Great-Nephew of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Great Aunt had to go to hospital 2 x in March 2025. The care that she received was absolutely brilliant. I was informed something was wrong I was called while the paramedics where at the home, both times. The staff kept me informed every step of the way. There was one occasion I couldn't get to the
hospital and one of the staff members went with her.
In a honesty because of the care I know she receive at George Brooker I wasn't totally surprised, I find the attitude of the staff and the Management absolutely brilliant. I'm kept informed regarding anything that's happening. The home was recommended to me by a health professional that is independent from the care home but has to regularly visit clients in the care home. If your considering a care home in the area as far as I'm concerned you will struggle to find better.
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society LtdHi Tony, thank you for your wonderful review! We are delighted to know that your experience regarding the effective communication from the team was brilliant when your Great Aunt was recently hospitalised. I am very happy to hear that the delivery of care/ attitude from the care staff up to the management team meets all of your expectations too. Your positive feedback means so much to each and everyone of us.
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Review from Martin J (Son of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Putting mum into a "home" was the worst decision I ever had to make. How do you choose?
In my case it came down to gut feel, mum has Dementia so has no concept of the strain her condition was putting on her nor her family, that she no longer knew!
So almost a year ago I took the decision to look for
a care home for mum, everyone will have different criteria when searching but I found mums perfect place when I walked through the doors at George Brooker House. In tje time mum has been resident her anxiety has gone she has made new friends and is now an active part of the GBH community which is lead by the manager, another staff member and their brilliant team
In the year mum has become a member of the dementia choir, been to a football game, been bowling (several times) recently went dog racing and had loads of trips out all organised by the manager and the entertainment team. Mum has a lovely room with memories of "home" life, but she spends her day interacting with the other residents
GB house is brilliant
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society LtdHI MJ, Thank you so much for taking the time to share your positive experience with us and we are so pleased to hear that Mum has settled in so well and has now become part of the George Brooker family. As a team we endeavour to enhance each individuals wellbeing by providing them with numerous activities, they enjoy, every day. Your satisfaction is our top priority, and your review reaffirms the hard work the team put in to ensure Mum remains happy and content in her new home.
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Review from K F (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has severe dementia and can't look after herself. We were so lucky that George Brooker Care Society had a vacancy when we needed it. Mum's transfer into care was made so easy by the welcome she received from staff. We have peace of mind that she is being looked after. The facilities are fabulous,
always scrupulously clean, and whenever we visit mum's room is clean and tidy. She is always well dressed, and the portal means that I can log in and see how she us doing, down to if she had a bath or shower, and what she has been eating. The food is marvellous, by the way.
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society LtdHi KF, thank you for providing a wonderful review of your Mums experience at George Brooker Care Society. I am delighted to know that our team were welcoming upon her arrival which helped with the transition into her new home and that Mum is being well looked after. It is also good to hear that our facilities, meet your expectations too.
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Review from Dorothy H (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
George Brooker is an amazing care home, they treat the residents with dignity and respect at all times. It is spotless, cleaned to a very high standard, the staff are amazing and work very well with the residents at all times, alongside their siblings. The residents have activities going on at all
times and are encouraged to join in which is good for their health and wellbeing. The rooms are very nice and residents are encouraged to make it home from home.
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society LtdHi, thank you so much for sharing your review of the service we provide at George Brooker Care Society Limited. The team are always happy to receive positive feedback about their hard work and dedication to everyone they care for and we also hope both Mum and family members continue to think our home is amazing.
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Review from D C (Nephew of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care is first class. My relative has been at George Brooker for the last 18 months. My experience since day one is nothing but positive, the staff are always very helpful. There are always plenty of staff on duty and daily activities encourage residents to get involved and interact with
others. If there are any issues we receive a phone call, and this is very comforting that you are made aware at a very early stage, matters are generally dealt with very efficiently. The food is great and there is always a good selection available. If you have visited or had dealings with other care homes, I would recommend that you look at George Brooker and perhaps like me you will see that your nearest and dearest are being looked after at a very good place.
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society Ltdthank you for your wonderful review of George Brooker Care Society. It is always nice to read such positive comments about the service that is being delivered to your Aunt.I will share your feedback with the team as it is important for them to know that their hard work and dedication has made a difference to you both on this next chapter in your life.
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Current Review Score: 9.9 (9.947)

Overview of Review Score

The Review Score of 9.9 (9.947) out of 10 for The George Brooker Care Society Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.947 for The George Brooker Care Society Ltd is calculated as follows: ( (289 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 304 Ratings = 4.947
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The George Brooker Care Society Ltd is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Board of Trustees

Board of Trustees

Job Title: Voluntary Role

Our Board of Trustees plays a vital role in guiding and supporting the continued success of George Brooker House. Acting in a voluntary capacity, each Trustee brings a wealth of experience, knowledge, and dedication to their role.


The Board is committed to ensuring the highest standards of care, governance, and accountability across the home. Working closely with the management team, Trustees provide strategic oversight and support, helping to shape the direction of the service while always keeping the well-being of our residents at the heart of every decision.


Their shared passion for quality care, combined with a strong sense of community responsibility, ensures that George Brooker House continues to be a safe, caring, and supportive environment for both residents and staff. We are extremely grateful for the time, expertise, and commitment they give so generously.

Margaret (Maggie)

Margaret (Maggie) Strong

Job Title: Manager Joined: 1992

Since 1992, Maggie has dedicated her career to working at George Brooker House, focusing on the care and support of vulnerable adults. Early on, she discovered that meeting their needs was not just a job, but her true vocation. This realisation fuelled her passion and commitment to providing the highest quality of care.


With the unwavering support of her line managers, she embarked on a journey of personal and professional development and successfully completed levels 2 to 5 in Health and Social Care. These qualifications equipped her with a comprehensive understanding of the field.


Additionally, Maggie undertook specialist dementia training, enhancing her ability to support individuals with this condition effectively.


In 2015, her dedication and hard work culminated in her appointment as the Registered Manager. This role has allowed her to lead and inspire a team of workers, ensuring they consistently deliver compassionate and person-centred care.

Although Maggie's journey has been both challenging and rewarding, she is very proud of the positive impact she has made in the lives of those she continues to care for.

Sarah

Sarah Harris

Job Title: Deputy Manager Joined: 2000

Sarah has been a valued member of the George Brooker House team since the age of 17. Over the years, she has progressed through a variety of supervisory roles and has proudly held the position of Deputy Manager for the past seven years.
Sarah recently completed her Level 5 qualification in Health and Social Care, further strengthening her knowledge and leadership skills within her role. This achievement reflects her commitment to continuous professional development and her dedication to maintaining the highest standards of care.


Sarah is passionate about delivering high-quality, person-centred care, always ensuring that residents are treated with dignity, respect, and compassion. She is equally committed to supporting and developing her colleagues, actively encouraging team members to grow and reach their full potential whenever she recognises their strengths.

Finance Team

Finance Team

Job Title: Finance Officer/ Finance Assistant

Malcolm and Nikki are responsible for managing the day-to-day accounts at George Brooker House, ensuring that all financial processes run smoothly and efficiently. From handling invoices and payments to supporting residents and families with any financial queries, they play an essential role in the daily operation of the home.


Both Malcolm and Nikki are known for their friendly and approachable manner. They are always happy to help, taking the time to explain processes clearly and provide reassurance and support whenever it is needed. Their positive attitude and willingness to assist make them a valued part of the team and a reassuring point of contact for residents, families, and colleagues alike.

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