Morven House offers a friendly approach to personal care needs, with a team who are skilled in person-centred care packages and regularly update and review to make sure the service is applicable.
All staff are well-trained and informed on the requirements of each resident. Professionals development is ongoing and the home has an 'open door' policy.
Alongside skilled care there is an activities programme to ensure residents have much to enjoy.
Owner: Morven Healthcare Ltd
Person in charge: Lesley Ship (Manager)
Local Authority / Social Services: London Borough of Croydon Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: This services takes private, social services and NHS referrals. Ages over 65. Ages from 65 to 100.
Single Rooms: 40
Rooms with ensuite WC: 40
Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Morven House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.2 (maximum of 10) for Morven House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Morven House in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.9 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.25 for Morven House is calculated as follows: ( (15 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 36 Ratings = 4.25
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.938 Points relating to the number of positive Reviews for Morven House is based on 3 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8 Target = 0.375 , then divided by 2 = 0.188
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Morven House has a Review Score of 6.2 (6.188) from 3 Reviews
Review submitted from a Postal Card by L P (Son of Resident) on Monday 30 January 2017. Relates to January 2017.
Current management are working hard to make good improvements. Mum has been here for 2 years. Any problems the management are very accessible and respond well to suggestions etc. New activities regime looks very hopeful.
How likely would you be to recommend Morven House? Likely
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Review submitted from a Postal Card by Jackie B (Friend of Resident) on Monday 16 January 2017. Relates to December 2016.
I was very impressed with this home as it was a recommendation from social services. My friend went in on the 19th December 2016. The home is very clean, staff were very pleasant and welcomed my friend. The manager was very helpful and gave me all the information I needed. My friend was very happy and has made some friends which is a load off my mind as I know she will be looked after 24/7.They always ring me if my friend is not well or need any information. I would be happy to recommend this home and would give it 5 stars.
How likely would you be to recommend Morven House? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Jacueline M (Daughter of Resident) on Monday 14 November 2016. Relates to October 2016.
A comfortable and friendly atmosphere.
How likely would you be to recommend Morven House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
3 Bed Vacancies
posted 09 May 2018
Both rooms are for Single occupancy with en-suite facilities for Old age or dementia residents. Rooms fully furnished.
Job Title: Registered Manager
Joined: 2016
Description:
Lesley has worked in Care sector for over 20 years and in management capacity over 12 years. She has NVQ Level 4 in Health & Social care, Registered manager award and BTEC certificate in care and support of older people.
There are currently no Care Home Idol entrants who have performed at Morven House